Extremely unprofessional and exploiting their monopoly on Liberty Harbor Residents. The internet outage has entered it's 5th day and we don't see a near solution. Most of us who are forced to work from home due to the snowstorm outside have no option but to blame ourselves on the decision of living in the apartment complex. I wonder if there is a way to complain against Liberty Harbor for not allowing it's residents to use other internet services. I have written to antitrust@ftc.gov to see if this is a breach of anti competitive law. I would recommend all of us to come together and file a collective complain. One of our friends has already created a petition for us to request change of service - please follow his lead and fill in your information at - https://docs.google.com/forms/d/e/1FAIpQLSdNk-c5zbJ3ncnoE3w25vxMxGFnB3QkzbeONX0zeLmeeWCJlA/viewform Please spread the word read more

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It is unfortunate that I am stuck with this incompetent company since my building allows only Gold Coast Broadband as an internet provider. Before deciding to rent at Liberty Harbor, be reminded that you will be stuck with this 1.5 rated company. read more

I have been a resident of LB for 4+ yrs. There was 1 incident that happened last year and that is the reason for all of the bad reviews. This is when everyone came together and wrote bad reviews in attempt to make GC do something. Something was done, the manger and his team worked to get the issue resolved. GC, as an apology, charged everyone $1/month for service for many months after. There has not been an issue like that since. Customer service is prompt. The comapny lowers your bill if there is an issie with your service. It's cheaper than fios. read more

Absolutely terrible from every angle. Internet has not worked for 5 days and they are dodging our calls and giving us inaccurate information. Customer service is a outside phone service that has NO information and emails are ignored when action is actually required. They have cost me a lot of money so far from additional data from my personal hot spot and lost revenue from my job. IMPORTANT: This company is owned by the owners of the Liberty Harbor neighborhood. Liberty Harbor only allows us residents to use this single internet provider. They have a monopoly on our internet and they take full advantage of it. Be warned when deciding to move to Liberty Harbor, besides an otherwise great place to live, this single internet provider might be reason enough not to move here or continue to live here. read more

Horrific customer service. When it works it's slow and it frequently doesn't work at all. Terribly understaffed. Zero communication with customers when there are issues. Not open on the weekends, so good luck scheduling service. read more

Gold Coast Broadband - Internet Service Providers Near Me - Jersey City, New Jersey

Why am I forced to even give 1 star? I would give zero if I had the choice. No internet going on five days now. A pathetic excuse for an internet company. They have been impossible to contact and answer emails about 48 hours after they are sent or just straight up ignore emails. All of us have a snow day today and should be working from home but since broadband cable can't get their sh*t together we still don't have wifi service. They are clearly understaffed and the staff that they do have is completely incompetent. We are forced to use this pathetic service because of its partnership with liberty harbor community. Get it together broadband cable. You are pathetic. read more

Run away ! Run hard and run fast but DO NOT FALL PREY to getting an Internet connection from this company. It is literally going back 20 years when we had Dial Up connections .. Connecting to my phone's hotspot is a million times faster than this. The don't have an online portal - you can never find someone to talk to in Customer Care , the have service outages almost 2 times every year , daily speeds are painfully slow .. It's basically like I am giving my money to charity. I can probably watch Netflix after 10 pm when the average population goes to sleep .. lol . I feel like they have no idea what they're doing ... Just disappointing to see such bad service in such an age of technology . To add fuel to the fire - we cannot leave this company because our property management will not let us. We are only allowed to get internet from Gold Coast. I wish they took customer feedback seriously. The funniest part - I had to disconnect from wifi and use my cellar data to post this review. Jeeez read more

Got Goldcoast on the phone today! The 6+ day with no cable or internet... Their customer service agent was stellar "I'm just an answering service. I have no information". He went on to explain that "The techs are out collecting 'motors'. I can get you on the list". A list you say? And you can get ME on IT? I was thrilled! Yes, I'd love to be included on your list so you can pick up my 'motor'! A true professional... God only knows how many times I've been told over the past week I'd be added to a 'list' so I could be prioritized to restore my cable/internet. I'm sure this time will be different! I'm sure this time they'll call and get my cable and internet up and running in no time! Last night I stopped by their offices for a second time that day. I was greeted by other angry residents/customers. We were promised that we'd receive an email and a follow up phone call that night to schedule a time with a technician to fix the issue... We just had to be sure we were on a 'list'. That was nearly 24hrs ago... Guess what?! NO CALL. NO EMAIL. NO END IN SIGHT.... STILL. IT HAS BEEN A WEEK. But I do have a joke... Q: What is Goldcoast's slogan? A: "Goldcoast Broadband. We keep you connected" HAHAAAAAAAA Bravo Goldcoast! read more

Disgusting. I remember when hurricane sandy hit and with flooding all over the lower east side there were mass outages of Verizon's lines. Verizon in the city has copper lines which get affected by water. This to consumers was largely unacceptable but reasonable in account to a natural disaster. As a former telecom professional I've never heard of an outage of this magnitude because of "system upgrades" They've clearly contracted several people to assist with this job but it hasn't helped. I feel even worse for people who work from home as they're forced to conduct their business outside of their homes which they pay good money for. Laughable moment* How great was it when they emailed everyone the other day telling us they restored service? Oh except for the legacy systems in which case you have to call for further service....newsflash! Everyone except for 50 regent is legacy! Someone else who posted had it right, there should be complaints filed to allow fair competition of products. This is awful. Btw, anybody knew that the owner liberty harbor also owns Gold Coast broadband? Hilarioussssss read more

I'm here to give a shoutout to Binh and Rui, who came and worked on our router today. They were friendly and efficient, and had the router settings updated (wireless printing issues) within minutes. Thanks, guys! read more

Update: ======== FYI while it took a couple of days the FCC actually responded to my inquiry about Gold Coast Broadband. Here's their official response: " Your Ticket No. XXXXXXX was served on Gold Coast Broadband on Mar 16 for its review and response. Gold Coast Broadband will likely contact you in an effort to resolve your issue. A response is due to the FCC no later than 30 days from today. Gold Coast Broadband will respond to you directly by postal mail. You can view a list of frequently asked questions at: https://consumercomplaints.fcc.gov/hc/en-us/articles/205082880. We appreciate your submission and help in furthering the FCC's mission on behalf of consumers. " I'm also considering writing to city hall, likely Councilwoman Osbourne. Original Post =========== (re-posting since it gets buried within the Yelp layout when adding an update) Currently suffering along with my fellow Liberty Harbor residents with a continuing internet outage going on 5 days now (and I can only assume we're in store for a 6th day). Will I hear back from anyone? Who knows...if I do it will likely be more excuses and no answers. I'd at least give them a little bit of credit if they could be open and transparent about the problems they are having. Heck, maybe even one of the residents could offer to help them. They are a fairly small outfit to begin with ... but I digress. Have had to suffer issues with their inadequate service time and time again. The poor customer support, incompetent management and an inability for other choices...it's a sad state of affairs for an otherwise nice community. The exclusivity agreement between the building developer Mr. Mocco and Goldcoast Broadband has got to end. It is forcing residents to be locked-into a terrible choice, with no alternative in sight despite viable options in our surrounding Jersey City area such as Comcast and Verizon. This recent outage I can only hope is the last straw. Advising folks who are tired of this to submit their complaint to the FCC: FCC Internet Complaint Form https://consumercomplaints.fcc.gov/hc/en-us/requests/new?ticket_form_id=38824 And for a bigger picture perspective on why this type of lock-in arrangement happens in Multiple Dwellings Units (MDUs) such as ours, this article is a great read: Dear Landlord: Don't Rip Me Off When it Comes To Internet Access https://backchannel.com/the-new-payola-deals-landlords-cut-with-internet-providers-cf60200aa9e9 Perhaps we can ask City Hall for help... read more

This provider should be out of business! They consistently have frozen pictures, usually in the middle of something like the World Series or you Pay and get NO Service! Anyone interested in a Class Action against this monopoly? read more

Gold Coast Broadband - This is typical TV of Goldcoast. Day 2 with no fix and my 93 year old mom sits all day in silence. Can you say, "Monopoly?" - Internet Service Providers Near Me - Jersey City, New Jersey

Horrible customer service. We have been without internet for 4 days now! This is totally unacceptable. The residents don't even have a choice of switching the service provider. At this point I am willing to break my lease to move to a place where I get decent internet service. Day 5 - Received an email at 8:45 am that the internet service was up and running. Excited I tried to connect my phone to wifi only to realize that it was still down. Called the customer service and after being put on hold for about 45 mins they have the audacity to tell me that the email was wrongly sent. As of writing this post the internet service is still not restored. read more

Unprofessionals who don't know what they are doing. Frequent outages, crappy speeds & horrible customer service. The latest outage is in its 7th day now. Stay away from renting a property in Liberty Harbor because Gold Coast is owned by the same owner. read more

I'm moving out my building because of this people... Internet is ESSENTIAL these days and this company just leave us without service for more than 72 hours! 3rd world internet companies offers better service. read more

Still having outages in Summer of 2019. It is likely that you can get reimbursed for your outages, so do some research on that.

Day 10 with no internet service! We were told on 3/10 that there will be a short outage for system upgrades and then we hear back from them saying their systems crashed. What garage like setup is this that they have no backup and are unable to resolve this in a timely manner? The lack of updates from the management and absolutely rude and incompetent customer service representatives makes it even worse. I have been trying to call them everyday since Thursday 3/16 to schedule a technician visit and all they do is take my name and number saying someone will get back to me. It's 3/20 today and still no updates. I'm paying for this service and I need the internet and my home desktop setup to get work done. This needs to be escalated and addressed. If not, I would highly discourage people from moving into this neighborhood and getting sucked and trapped into this monopoly. Edit: Just filed an FCC complaint too. read more

Really surprised this company is still in business with all the lawsuits they had a couple years ago. I see nothing has changed with how terrible the service is, judging from the bad reviews they're still receiving. Working with them was a nightmare, so happy I'm not apart of this scam of a company anymore. read more

My experience has been good so far! Customer service is responsive and kind. Internet has been reliable and fast. When I moved to one of the Liberty Harbor buildings, I was super worried because Gold Coast was the only option and I saw the 1.5 star rating on Yelp. But it's been great! read more

Margarita and Oleg are both so wonderful to work with. They always help to support any technical issue I may have and make sure I am always a satisfied customer. All while being so professional and helpful. Hard to find service with a smile anymore and with this team- it's guaranteed! read more

Worst cable and Internet provided in the world! I don't even use yelp, but felt compelled to create an account for the sole purpose of writing a review for GoldCoast Broadband. For those of you who are interested in moving to Liberty Habor, don't waste your time or money. Gold Coast is the only cable and Internet provider allowed to be used at the moment, and they are worthless! Internet has been down for 3 days and seems as if GoldCoast has no interest in restoring it. Really sucks for those of us who rely on the Internet for work. My cell phone data plan has Diminshed to nothing in the three days due to the internet outage. I have already warned several people to go check out other apartments/condos. There are so many other nice and more reliable places to live in JC! Trust me, GoldCoast's lack of professionalism and services will really affect your day to day living.. it's not worth it. read more

When I moved here, I was weary that the building only provided 1 internet provider. I had 1 minor issue with Gold Coast today. They sent out Belal who was as helpful as anyone I could possibly ask for. Quick, efficient, & polite. He even stayed around to make sure everything was working before he left. I forgot to also mention he showed up within 20 minutes of me calling Gold Coast. I just wish I had cash on me to offer him a tip for his services because he deserves it. Thanks Belal and Gold Coast! Amazing service! read more

I wanted to give credit where credit is due. Yes, Gold Coast Broadband suffered as massive outage a year ago and it took them a lot longer to recover than it should have. This resulted in everyone and their mom living in Liberty Harbor to rush on yelp and other review sites in order to put up really bad review. However in the 10 years I have lived in Liberty Harbor and used them as my internet service provider(I don't have TV or phone), this was really the only major outage they had. To their credit, they charged everyone $1 dollar for several months after the systems were back up and then charged everyone a significantly reduced rate (even now a year later). By my own rough calculations I have roughly a couple of hundred dollars in the last year as a result. I can't imagine any of the big corporation ISP providers, with far more money than GCB, doing anything like this. Hats of to them for a great recovery. read more

Pathetic excuse for an internet company. The owner of the company also owns the apartment complex my boyfriend lives in and literally forces people to purchase this crap company's services, which probably should be illegal. If you can't have the talent and infrastructure to run an internet company, then don't force people to purchase your horrible product. The internet has been down for almost four days and there is no end in sight. You SUCK Gold Coast. read more

If I could give this unreliable company zero stars, I would. What a sorry excuse for a "service provider". Been 5 full days without internet. Meanwhile I've been told twice that internet would soon be restored. Then it always turns out to be false and followed up with no ETA. Their answering services state "Thank you for calling Gold Coast Broadband, we keep you connected". Isn't that a sick cosmic joke?! I hope this company gets dismantled and it's clown of operations (Eon Joseph) is fired along with the rest of his incompetent and unhelpful team of liars. Please add your name to the petition below... https://docs.google.com/forms/d/e/1FAIpQLSdNk-c5zbJ3ncnoE3w25vxMxGFnB3QkzbeONX0zeLmeeWCJlA/viewform read more

Worst cable company ever!!!! We have been without wifi since Friday march 11th and the wifi is still down!!! Gold Coast has not given us a proper update on the outage. Gold Coast broadband has a monopoly on the entire Liberty Harbor complex and we cannot switch cable services. Hopefully liberty harbor learns how bad this company is and offers residents more cable options. read more

If you are a fan of watching anything on NBC the service is terrible. It often freezes and anytime there is a live program we have had issues particularly with this channel. Currently there is an internet outage due to a system update that was only supposed to take 15 min at 3am and it is now over two days later and the internet has not been restored. They charge additional fees for everything and the employee turnover is high. It seems like we talk to a person who is brand new every time we have an issue. This is the only option if you choose to live at Liberty Harbor so take that into consideration. read more

---Definitely don't live in Liberty Harbor if you care about reliable internet access (there's barely cell phone service here making reliable internet access even more important since you can't reliably fall back on tethering)--- At least after the several week outage it's essentially free ($1/month) for limited users who use the slowest plan (which is really enough for most people) but it still doesn't work quite right and they can't quite fix it - I'd much rather pay more and have it work correctly like at any competent ISP instead of these clowns -Outage from 3/10/17 at roughly 3am until at least now (3/15/17) -very limited communications about nature of issue causing, at this point, a 6 day outage -this is clearly an amateur operation since this occurred in the context of an upgrade - any professionally run outfit would make sure they could roll back any upgrade in the event of a catastrophic failure of new hardware or software - this is really unforgivable -the only option for residents in liberty harbor (I believe it is owned by the owner of the community) -also note that (1) cell phone reception is minimal in this corner of Jersey City (even Verizon) so that makes on rely on this service that much more and (2) the buildings' poor construction disallows the use of antenna since there is so much interference making it impossible to get television over the air (I've tried a variety of TV's/antennas and barely received any reception) --- note to owners in 10 Regent and other buildings occupied by owners (i.e., not 9, 30, or 50 Regent unfortunately): I suspect you may have a right, as it's a condo, to have a more reliable/better service installed like optimum or FIOS (I'd suggest optimum as it's a better deal and not functionally different in 99.9% of use cases) read more

This is the worst internet/phone/television provider in Jersey City and probably in the United States. They need to change the name of the company and slogan to "CoalCoast - We keep you disconnected" read more

POS service. Customer call line goes to a call center where they take messages for the company. Where that message goes, I have no idea. As of writing this, I have gone 4 days without internet and an email that the internet should be working now. Have been calling their customer service line all morning and looks like they have disconnected it. The resident's of this community should get together and take them to court. Update: after a week without service, the tech set up a service call to get me internet. I waited more than 2 hours and called 6-7 times during that time, each time saying they will get someone here immediately. I got wired internet but no wireless after the tech showed up. Email came out day the after that we need to set up our routers with a gateway IP for wireless connection. Called the customer service line twice, got put on hold and hung up on both times during the hold. Seriously...a bunch of clowns. read more

There are no words to describe how incompetent and unprofessional this fly by night business is. As others have mentioned, internet has been out for 6 days now, with no resolution in site. Yesterday, a technician entered my condo unannounced. Gave no name and no reason for his entry. He took it upon himself to go in to my bedroom, remove the shelving in my built-in closet and rip out an electronic box from a hidden electronics cabinet embedded in the wall. He said he would be back in 2 hours. He left no name and no contact information and left clothes and shoes strewn all over my bedroom. Needless to say, its now 4pm the following day and I have heard nothing from anyone at Gold Coast. I've emailed and called insistently and no one has picked up or emailed back. Not only is my internet down, when the tech took this mysterious box from inside my wall, he unknowingly disable my cable TV. WTF!!!. Gold Coast is a monopoly on the Liberty Harbor community and its conveniently owned by the crooked developer, Peter Macco. Macco also owned the prior management company at 10 Regent St. but thankfully the board was able to kick him out after years of subpar service, questionable financial practices (could never produce receipts for all the expenses that were always tens of thousands of dollars above budget, you do the math...) and heated battles. He is nothing short of a thief and is in clear violation of anti-trust regulations. Our community needs to band together and rid ourselves of this garbage. read more

Gold Coast Broadband - Latest email from Property Management at 10 Regent. Macco's son's phone number is provided. FYI - I called and he has no clue about anything - Internet Service Providers Near Me - Jersey City, New Jersey

I had a great experience with Gold Coast. Roa was quick and courteous, helping us to resolve our issue so quickly! We have been impressed by the level of service. read more

I was a resident of 50 Regent for a year, and Gold Coast Broadband was a large contributor to my family's decision to move. During the course of our time at Liberty Harbor, our internet service was uniformly terrible. The explanations offered by multiple Goldcoast technicians varied from interference due to "baby monitors" and "steel beams" in the walls, to the "unique" location of our unit. When pressed for a reason why any of those things should matter, a technician responded that he didn't know because he was "not a communications engineer." I should note that we never had any such problems with other providers when living in New York City apartment complexes that had far more apartments. Goldcoast was horrible. I've experienced better surfing and streaming using free Wi-Fi at international hotels than I did in my own home. Our family routinely lost hours of work because of constant slowdowns and unexplainable internet outages. The routers installed by Goldcoast apparently were incredibly weak; by the end of our stay we had three in our apartment (each installed during a successive technician visit) with no improvement. On multiple occasions, in order to access the internet or do work, we had to leave the apartment and find a coffee shop that provided Wi-Fi. Goldcoast's television add-ons were equally abysmal. We paid extra each month for premium channels and a DVR, but the DVR simply would not record anything on popular channels (like AMC or ABC). Even when it did record a show, the DVR sometimes would record a different program on a random channel. This was never fixed (though we were told they were working on the issue in their "lab") and though they agreed to refund the monthly cost for our DVR, it took two months of irate emails to secure the refund because our next bill simply shifted that cost to another line item. And unlike any other normal provider, we couldn't stream missed episodes online because Goldcoast was never a listed provider. The customer service is as bad as others say; it simply does not exist. You could call for hours without a response -- and that's on a weekday (they were always closed on weekends). If we got through, there was no acknowledgment that we had waited or any explanation as to why it took so long to answer. And if we tried to schedule a technician appointment, we were met with heavy sighs and suggested times for several days later because their technicians were always "very busy". Not what you want to hear when your internet has been defunct for an entire weekend and you had to spend hours getting someone on the phone. Oh, and while we haven't lived there for almost 5 months, we still get random statements emailed to us regarding our "account". As others have pointed out, Goldcoast had a monopoly on Liberty Harbor residents but this was not disclosed to us and was nowhere in our lease. In fact, when we first viewed our apartment we were told that we could transfer our existing contract with another (reputable) provider. When we moved in, however, a Liberty Harbor property manager informed us that "Goldcoast Broadband is the only permitted provider at Liberty Harbor". So not only did we get worse service, we also had to pay a termination fee to our prior provider. As part of our efforts to resolve our issues with Goldcoast, we repeatedly requested meetings with that property manager. After finally receiving a response over a month later, the manager quickly backtracked on her prior statement but said that Liberty Harbor had not wired its buildings for any company other than Goldcoast and so -- while we could go with another company -- no other provider was likely to pay to wire the buildings. She also said that any such installation would come at the expense of a tenant. In sum, we received terrible service, worse customer service, no support from Liberty Harbor, and constant frustration. It goes without saying that I would not recommend Goldcoast for anything. read more

I was actually very worried about signing up because of all those bad reviews here, but this was the only internet option so I had to choose. I got the cheapest option available (25 mbps) and I dont have trouble so far. I dont really use any streaming service so maybe thats why (I only use 5g wifi at home). But so far not bad at all. There was one time wifi didnt work and the maintenance guy came in the fix it in a couple of days. I am rather pissed off by my electricity bill in the winter in the bldg....usually above 200 dollars per month read more

Liberty harbor residents, call FCC or go onto website (since it a mass antenna company) and file complaint you want a your choice of providers!! If they get enough complaints they will investigate. read more

Like the others who have posted , it's been 5 days with no internet, emails sent once a day promising internet later that day to no avail. We were promised that we would have Internet restored today, the day of the blizzard , as many were working from home. Miraculously,at 845 am, we received an email that internet has been restored. Knowing what a shitty company this was I didn't get my hopes up, and guess what, false email, no internet. I had already had a back up plan, maxing out my Verizon data and using my phone as a hot spot. Due to the atrocious service, lack of any information, and the fact that I need to work, I have incurred upwards of $100 of additional fees on my cell phone bill, not that Goldcoast cares. I have left messages several times and waited on hold to never receive a call back or any information. As others have mentioned Liberty Harbor owns this company and has created a monopoly . The lack of choice over my internet provider (in light of this nightmare) is making me think twice about renewing my lease. I have friends in jersey city who have options of Verizon and Comcast and have no issues, yet Liberty Harbor doesn't care and restricts their tenant's choices. Liberty Harbor if you want to keep your residents get rid of this horrid internet provider and give your tenants options , options they can have if they move a few blocks away. read more

Gold Coast Broadband is the only internet and TV provider at Liberty Harbor apartments. You are given no other options. The connection can sometimes be spotty. The customer service less than helpful. Seems Liberty Harbor either needs to ensure Gold Coast Broadband steps it up or offer their tenants other options. read more

I do not share the same experience as others with this service. What I love about them is that it is a smaller company so I get immediate attention from staff unlike larger companies. Every time I have called or needed something Margarita has been great and is on top of answering my emails. No issues with cable and when my internet went down Peter the manager got someone over right away and it was fixed same day. read more

This is by far the worst company on the planet. Going on 5 days now, I have lost my patience. Not only is the internet out, the cable is now out too. The best part of this is the answering service. They have NO ANSWERS. When I asked for an update, I was told "we are just an answering service." What a joke that is. I can't seem to understand the point of an answering service if they can't provide any information. Will everything be fixed tomorrow or the next day? No one knows. Thanks for everything Gold Coast. You people sure know how to "keep us connected." read more

I have lived at Liberty Harbor on and off since 2011 and can say GCB is nothing more than a scam run by crooks. For the first 6 months of my service in 2011, I was being billed for services I didn't have and was not notified that the services I was missing until I went to have said services installed months after I moved in. I returned to LH recently in 2016 and have had nothing but issues with my new "luxury" apartment at 50 Regent which included 4 floods due to rain between the months of May 2016 - Jan 2017. I was set to move on March 10 across to my old building 30 Regent due to these issues. I woke up the 10th to find out that due to a system upgrade, all services have been knocked out for all customers. This problem persisted for 2 weeks or so. After I finally had someone come to set up my internet, the "technician" informed me that there was nothing he could do because the router was not working and he would return the same day. After not hearing a word for hours, I finally called the company only to be told I would have to stay home from work yet another day to have them set up services. Over the course of this time, I ordered a mifi through my wireless carrier in order to work from home and I tried my Apple TV/smart tv and it actually worked. I will say the service was working flawlessly for the first 5 weeks but has not been 100% reliable since. It's been 3 weeks since my last statement closed with a credit balance and I'm still waiting for my refund. Apparently the internet isn't working at the office of GCB because my repeated emails/inquiries go non-responded. Sadly, I decided to give in and order internet services at least however they are ignoring me since I told them to go fuck themselves...deservedly so may I add. I'm considering speaking to a lawyer on the basis of customer discrimination. I do implore you to read my review on 50 Regent with numerous photos on their page. I can say after the ordeal I've been through, I do plan on leaving after this lease is up. If it's not one thing here, it's another. You can only give something so many chances. read more