So far it's great, and it appears that the last thing Starry wants to do is start disappointing new customers, or not maintain the quality of service it provides over time. Let's face it; that's a death sentence in this times of Yelp and other review websites. I've seen people's complaints and all I can say is that if you had it better with Spectrum in terms of speed and reliability, then you and I must have had different Spectrums. I've only had it a few days, but the set up was done quickly, courteously and professionally, and getting it to my devices could not have been more user friendly. When I had to move around the wires for the modem and router later that night, and lost the connection, I got customer service in minutes on the phone and she got me back to speed in no time, and even sent me an email giving me quick tips on how to get back online if need be in the future. And let's face it again; the price is great too. So unless you really need something extremely reliable for work reasons, and you actually have something more reliable, and are willing to pay the bigger bucks for it, give Starry a free trial. read more

I had starry for a year. Internet Bill on auto pay and out of nowhere they raised it $5. Then they raise it $40. I caught it 2 months later luckily I only had $40 in my account. I called starry to speak to someone. Long story short I asked to speak to someone who could help me and explain what's going on and he said No!! I said excuse me and he said you can talk to me. And basically proceeded to tell me I was out of luck. I asked his name he said TROY LOPEZ !!! What's the point of call customer service and they don't know how to service customers. they Definitely need to go back to training and leave if they don't like they job. read more

Terrible service constant outages poor customer service no explanations as to when service will be restored as well spotty hit or miss service. read more

Starry - Picture of service outage. - Internet Service Providers Near Me

Starry's network briefly went down on May 4; since then, speeds have been extremely slow, varying with weather, peak times, etc. They have not resolved the issue after TEN DAYS. And by "extremely slow", I mean speeds ranging from 12x slower than normal at best, to wait-two-minutes-for-web-page-to-load performance at worst. The speed is not the only issue. Using Starry for video streaming now results in interrupted streams, or streams downgrading to potato resolution. Not useful if you've cut the cord. They apparently had a fire in different building, and that was enough to seriously degrade the network. That's just totally unacceptable. I went with Starry because 1) I seriously hate Verizon 2) I seriously hate optimum and spectrum even more, and 3) Starry had much better prices. And I loved my Starry service. I got my friend to switch to them. It was fast, it was great, it was low-latency, it was consistent. Swoon. I would have never considered switching until a week of this poor performance and service. So, I shopped around, and guess what? Verizon offers the same performance grade for about $5/month more, showed up in one day to install, and guarantees the price for three years. I've switched as of a few minutes ago. I even gave Starry a chance to keep my business, because I'm a fan of the little guy. I asked that they bump my performance grade up one speed grade, for the price that I'm currently paying (and lock it in). Then I'd stay. Something that doesn't cost them real dollars, has value to me, and is fair compensation for the problems they've caused, and the lack of reliability that I'd have to factor in, too. They said no. OK, it took one day to switch to Fios. Bye Bye. My friend? She's switching, too. I'm super disappointed that Starry couldn't provide what they claimed, and even more, I hate that they pushed me back to Verizon. read more

Starry - This is the best that Starry could do for the last TEN DAYS. - Internet Service Providers Near Me

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I had Starry for years. It was slow but worked ok for me. UNTIL I suddenly lost WiFI & couldn't print from my cell anymore. At first Starry says they couldn't send a tech person. When they did (because there was no other way). he was great. He said I had an old router, gave me a new one, & everything worked for three days. Wifi went out. I emailed . They refused to send a tech. so I changed providers because cheap isn't worth the frustration. I was told as soon as I mail back their router etc. they would send a tech to take out the cable & arrange a time. I'm old, live in a small studio with a hole they drilled at the top of my door going into the hall ceiling. I emailed & now they answered they won't send a tech because it is my property. I live alone & am not skilled enough to go up in the hall ceiling & remove their cable! They start out very nice until you need help! read more

Starry - Starrys' cable - Internet Service Providers Near Me

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The issue is the router is not strong enough to reach my bedroom. Mind you I live in a small apartment. Their technician said that shouldn't be an issue as I am paying for service for my entire house. However I did a speed test and it only works well when I'm sitting next to the router. Not when I'm in my bedroom where I work. This is an issue. Seems like it's the service and not my laptop as their techs keep suggesting. Perhaps Starry is just not the service for me. I have been paying for this for years and not only does the customer service suck but the service itself is damn near useless unless I'm in the same room as the router. What a ripoff. read more

Quality of service is terrible, internet goes out every day with no real explanation, it's always an "issue on our end". I'm switching to another service, this is ridiculous. read more

Great network performance, especially if you're in one of their fiber-connected buildings. I constantly get 3ms latency to the Internet, far exceeding Fios and others. Responsive and knowledgeable customer service. read more

1 star because they have better prices. But -4 stars because after 3 attempts to have them come to install, they NEVER called and never showed up. Try another firm. Pay the extra few dollars for professionals! Update: An installation person eventually came that day at the last minute. He was very professional otherwise. The problem is that the internet crashed multiple times during a Zoom business meeting, which never happened as frequently and consistently with Spectrum! read more

Horrible internet. I've had it (200mbps) for almost a year now. I live in a studio by myself using the internet for zoom and browsing the web. It is SO slow. It takes forever to load a page and sometimes I can't even open google. Like now it takes forever to upload this review. I heard that Starry just piggybacks other internet services like Spectrum/Verizon, which makes the connection unreliable. But not sure if that's the truth. Bottom line is it's ridiculously slow. I can't wait to switch it to another company. read more

Fast internet, great service, great price. By far, the best internet I have had in New York City.

Easy reliable installations, for $30 flat no tax no fees I get 100mps super fast internet. Glad I switched from spectrum 7 months ago that was giving me unstable internet! Use my link for a free month, thank you! https://starry.com/r/b716oo read more

Excellent in all respects. Fast and knowledgable installation. Very fast reception.

outraged. had a very nice pair of guys come to see me service in my apartment. they made a long list of claims which turned out to be outright lies upon lies once the service tech came to install the service-- including the promise of $50 gift card for sign-up which never materialized. Just another lie. additionally, the service tech kept trying to push into my apartment even after I told him I would not let him in, and refused to leave the building after I told him to leave. I had to threaten to call 911 before thee creep would leave! landlord had to ban the company from the building. They scared me and made me feel unsafe in my own home!!! Customer service cancelled my account promptly, but was unable to transfer to a supervisor when requested-- "up to 24 hours for a callback". What kind of rinky-dink operation is this anyway? Lying salespeople, scary installers trying to get into my apartment even after I tell them no, having to threaten to call 911, can't even get a hold of a supervisor on the phone.... and all of this before using their service? STAY AWAY!!!! read more

I figured it might just be a bad day for Starry. Maybe they are really having problems so I called them again. This time someone picked up. I told him I was that the scheduled technician just didn't show up WITH NO COMMUNICATION and I had send in MULTIPLE emails (which I still have NO replies from) and multiple call backs (which I also have NOT heard from) and he said he can help me schedule the installation. I asked him what are the availabilities and he said he can't see the available times. That I should just tell him all my availability and he'll put in a request to see if we can make an appointment. Anyways, I gave him all my available times and he said he will either call or email me with a confirmation or more timings either by the yesterday or this morning. It's 1pm where I am right now and still no calls or emails. So Starry has lied again and failed to provide something as simple as scheduling an installation. Now I'm having problems reaching them to just cancel the whole thing. I have a lot of experience dealing with really aggravating internet service providers but Starry is by far the worst. Makes Spectrum and Optimum super customer friendly in comparison. read more

Service was fine for a few months, then intermittent outages. Now no service at all. Technicians came at least five times to try to fix it. The internet would work for a day or so. Then down for hours and then days. They have a problem with their technology that they will not share with customers. I had to cancel my service because I couldn't bare to hear them say, unplug and replug your "power injector" one more time. Sorry they suck, because Spectrum really needed some competition in Manhattan. Starry is not the answer. read more

I've had Starry internet for about a year. The uptime was great for the first 6 months, but it's definitely deteriorated in the last 6 months. In the course of the last 6 months, my internet has gone out 3 times (that I've noticed), for several hours each time, compelling me to call customer service. Note that it was raining in NYC each time the service went out. At this point, I'm going back to Spectrum. Spectrum is definitely substantially more expensive, but it was also more reliable. Final verdict: Starry is a great way to save money if you mainly use your internet for entertainment, and their customer service actually is quite good, but if you work from home full time like I do and really NEED reliable service for your livelihood, spend the extra money for a more reliable service. read more

I've had starry for about a month and am very happy with the service. It's cheaper than RCN and at least as reliable, if not more so. I love that it's a smaller company that offers more personal service and that you can easily get in touch with a real person when you call. It will be nice to eliminate some of this bulky equipment (the starry station is nice and compact - and pretty cool looking). Service seems to reach easily throughout our two bedroom apartment. The installation team was on time and super friendly and considerate. I'm looking forward to a continued relationship with Starry! read more

Starry - Picture of the internet equipment. - Internet Service Providers Near Me

I switched to Starry internet half a year ago, from a cable provider, and I'm glad I did. The internet speeds are fast and reliable, and I've had no issues. I've also had great experiences with the few times I've spoken to customer service, and you can contact them right on the Starry Station device that comes with the setup. And it didn't hurt that I saved a bunch on my monthly bill. The only downside is that Starry isn't available in all buildings in Manhattan, but I am lucky that they have their service where I live. I'd recommend trying it if they are available in your building. They run promotions where you can get a free trial for a month or more. read more

An update 1 week later. Alissa I messaged you 1 hour after you left the reply and I still have not heard from you. I got a message from Cody saying that the soonest they could send someone to get the internet working would be a week later. This is a totally unacceptable level of customer service. Please can you arrange for someone to come and uninstall the equipment as I have gone with another provider (who sent someone out the same day). For anyone reading this if you want cheap go with Starry. If you want internet that actually works and some form of customer service, please go with another provider otherwise you will be very frustrated. read more

I had Starry for over a year if not two years now - its been very good for me so far - speed is great with my desktop direct connected - with the laptop is just as good - but at times it can be a bit slower with the wireless - most all are - so its not a issue with Starry itself - cost and speed is worth it - having another option to cut the big cable company is a relief - i would like is starry keeps the cost down lower than the others to give it an edge - so far so good - everyone who can get it should give it a try. read more

Very fast internet and very professional team. Everything was installed quickly and works great!

Horrible service, literally goes down every single time it rains heavily. Complete lack of functional online support, most of the links on their support page are broken and don't even load the pages they are supposed to. When it's up it's reasonably fast and cheap, but it's not reliable at all. read more

It's way faster, easier, and cheaper than FiOS. Love that the price is frozen at $50/month, router included. I also got 3 months free for ditching my previous ISP and Starry even offered to pay any cancellation fees. We can also get a free month for every referral. The only drawback for me is the inability to use my own router (without piggybacking on the Starry one). I also wish they would install service on weekends. Other than that, I'm incredibly happy with my speed and service. Two thumbs up. read more

Sorry folks, I didn't give it enough time, I was so upset about getting scammed by whoever phone number this belongs to, 626-349- 1489 , and who my bank Chase thought it was appropriate to just pay the Scammer's and judging me and sending people to my daughters home . For mental health issues. So be very careful when you complain about being scammed to chase bank because they will send someone to say you are crazy. Starry is up and running now and I will say what a wonderful business,they were very attentive their costumer service is right on, I Was using Optimum, this place nickeled and dimes me for years charging extra for rewind , DVR, finally I was paying in the beginning over $151.00 monthly, I called and complained I got them to take it down to 125 a month, Then I was looking at commercials on TV about Optimum for $30% off , I called then spent time on the phone with a woman who said they could bring the price to $79.00 that was last month, it's very hard to leave Optimum, They have a way of convincing you and promising you the worldI got my bill it was $230.00 plus, I was so upset, what happened to the useless phone call I made and wasted my time speaking to the woman from Optimum these people lie so much then they told me I didn't pay last month I have right here from my bank where it says I paid on 5 June so this is all BS Optimum is the worst thing that could ever happen to anybody so anyway I got Starry I'm so happy they were so kind so wonderful and they felt bad I guess, they don't lie to you, they are upright and honest they were amazing so I have to apologize to them for my being so impatient and jumping to conclusions , I pay less now I have YouTube TV, nothing extra for tv shows , nothing extra for rewind, nothing extra , what you see is what you get, much less expensive Than Optimum , with so much more. Starry, I apologize, I was wrong, thank you for being so gracious after all this. And thank you President Biden for making it possible for all New Yorkers to have affordable internet, Thank you Mayor Adams and thank you Governor Kathy Hochul. . read more

Not even sure how or what yal could do to turn mine or anyone else's experience around. This service is terrible. If my phone is on the WiFi and I'm streaming something on Netflix for example, the service is extremely slow, if it works at all. I've never experienced anything like this smh. I'm so frustrated as I'm trying to do work on my laptop and use my firestick but can't. This is ridiculous. Yal really need to stop promoting this service read more

I've been using Starry for the past 5 months and am absolutely overjoyed! This company is a refreshing breath of fresh air in comparison to its competitors! In addition to the fastest internet service (in a small little trendy looking white box!) you get the best, most thorough, attentive customer service ever!... along with great perks and incentives! STARRY is definitely a STAR!! read more

Had Starry for 9ish months now and have had a great experience. My internet has gone down once in that time frame and was immediately able to get in contact with customer service. While it was a wider outage at the time that they couldn't fix right away, they immediately offered to halve our next month's bill. I have absolutely zero problems with the speed while working from home, including on video calls. And the price is much much better than what I was paying optimum previously. Also the guy that came and installed it was punctual, professional and quick! read more

Very frustrating experience. They bungled my activation completely and then didn't cancel my subscription when asked. Strongly recommend against using them. read more

Starry internet is the greatest provider to date. Excellent speed and even better service. You will love the people. It's only $15 a month forever. For an extra free month use my link: www.starry.com/r/1mz005 read more