Amazing customer service we got in way later than we thought from traveling and we called to let…read morethem know and the lady that helped me was very sweet and kind when we arrived. She was there waiting for us to check in. It's a beautiful hotel setting. I loved all the greenery and plants around it. We went ahead and drove to our room parking right in front. The room was very big and spacious. Everything was clean. Bed was super comfortable pillows. Very fluffy and nice. Loved that we had a back patio to sit out and just enjoy the night. Water pressure was great. Got very hot. Was a fantastic experience and the price was good

This hotel is fine overall. But you get what you pay for…read more Front desk staff were rude and seemed put out at check in. I had requested an early check-in on the app, and PAID EXTRA for it. The front desk employee, was annoyed when I arrived at 2:00. She lectured me about rooms not being ready, and how she doesn't like the app giving guests the option to check-in early. Rooms are old and dont smell great. There were also some unsavory type guests staying in some neighboring rooms. I got he feeling this may be a popular place for unhoused people to stay when they get enough money together for a room. Our next door neighbor was clearly on drugs and came outside and glared at us and slammed his door each time we went to our car. Very odd and a bit unsettling. Bottom line, this hotel is just too inexpensive to be a safe place to stay. I'll just pay $20 more p night and stay in a Hampton Inn or Garden Inn as opposed to this location.

We've stayed at Astro twice now and really love the artistic vibe. The paintings and outdoor…read moresculptures add a creative touch throughout the property. It's peaceful, surrounded by fruit trees, and there's a beautiful park within walking distance right across the street. Great customer service and it is conveniently located close to downtown Santa Rosa and many other businesses.

This was my favorite hotel experience of my entire trip, and I recommend staying here if you're…read morestaying in Santa Rosa! The Astro is a newly remodeled and modern motel, with a distinctly retro space theme. The rooms are on two levels in multiple buildings around a courtyard that's landscaped and has a fire pit for weekend hangouts. Check in was a breeze and the attendant was super welcoming. The complex has a lounge and meal area, a cool local artwork vending machine is outside near the ice machines. The rooms had eclectic furniture with all modern fixtures including the bathroom and sink area. They also have a huge wine fridge, which is a necessity if exploring the wineries in this area. The hotel was very quiet, even more so being next to a beautiful park. It's walking distance from downtown, the river pathways, gardens, historical sites, breweries, and restaurants. Room rates are fair for the area.

First time staying at Hyatt Regency Sonoma- came for a last minute getaway. I was a little worried…read morereading some reviews. But I was pleasantly surprised- everyone was extremely friendly right when we checked in - front desk gentleman, during breakfast, etc. The property was beautiful, we walked on the trail behind the property, worked out in the gym. I would definitely go back.

Stayed here before and the property is very nice, so there was no reason to go elsewhere. Overall,…read moreanother great stay but not without some mishaps. The weekend we stayed was a busy one, so the property was mostly occupied. The staff was moving as quickly and as efficiently as possible. Upon check-in, which was an hour late beyond check-in time, we had to store our luggage with the front desk. We were hoping to get in on time so we could freshen up before our wine tasting but we just used the lobby bathroom. When we got back from lunch, we get to our one-bedroom suite, which is the Sonoma Garden Suite. The room is super nice and spacious room with a full patio (see photos); it easily fits 4-5 (two full beds and one couch). But we had one problem....the room was soooo hot...mind you, we went on a hot weekend. We called for service and they send the engineer to look at our AC unit twice. Air was blowing, but it was warm air. At this point, we decided we cannot stay in this room, and I asked the front desk what can be done. They said they could move us to another room. I asked for TWO rooms bc technically, the suite we had was a room made for 4+ people and I booked it for the sole factor being we had lots of extra space (800+ SF). After a little back and forth, the young lady at the front desk said there was nothing they could do bc they only had ONE room. Then the front desk manager Eddie Huang stepped in and said they will try to fix the AC one more time when my group and I were out to dinner. Before leaving, I asked in the event the AC is NOT fixed, what are our options. He said they would figure that out when I got back, but I told him I didn't want to deal with this after a later dinner; I would rather have some kind of backup plan as the two first visits from the engineer did not result in anything. I left slightly annoyed, bc although I was reassured they would make it right, there was no clear plan. We left for dinner, came back to the room, changed, and made the decision that we needed to get out of this room ASAP. Luckily two of the gals were able to deal with the air, but two of us could not. So, we marched to the front desk and front desk manager Eddie was still there. He said he has taken the necessary steps to move us into TWO rooms and that they are ready now. Told him we only needed one room since the other two guests were ok with staying where they were. The next morning, we checked out and Eddie was there again, said he reimbursed us all our points, and took care of the resort/parking fee as well. I was pleasantly surprised. I know sometimes the staff can only do so much, especially given it was a busy weekend, but I have to say the two times I've been here, the staff was very nice and keep their cool. Patrons can be unruly so a high-five to them for dealing with the complaints. This property remains one of the nicer ones and is within walking distance of so many good eats. I would go back again and hopefully try to make use of that nice patio in that suite I booked.

Beautiful Hotel, check in was easy. Staff were very courteous and informative. I love that they…read moreoffer valet parking. Walking in isn't like your normal hotel experience. They were able to accommodate a large group. It's walking distance from everything. Nice selection of breakfast as well. The rooms are spacious, clean, and modern. Comfortable beds and pillows. Bathroom is very functional.

Super cute boutique hotel right in downtown and very dog friendly. The lobby bar was a great touch…read more Rooms are on the smaller side and the breakfast was pretty minimal, but the location is perfect--especially if you're there for the Wednesday night market.

Excellent customer service! Dog area is awesome…read more Room was spacious and staff was good. Great stay would come again. Breakfast was good and was awesome to bring my to area. We had a living room that was spacious and separate bedroom. Pool hours could be longer. Pool needs better towels and to be refreshed more often.

I was told the first two floors were pet friendly. We arrived with our dog and was assigned to the…read more3rd floor with no other rooms available. By the pool, their dog area was the size of a small bedroom. Also, I didn't see this on their website...Parking $10.00. Pro: Clean room.

This has got to be one of the best hotels I've ever stayed at. The staff is amazing and made sure…read moremy stay was the best ever.

No complaints about this place. The room was clean, modern, and spacious. The pool area has a fire…read moreplace to warm up at after swimming. The hot tub is tiny (fits 4 max) and could use some maintenance, but better than nothing after a long day. The few interactions I had with staff members were friendly and fast.

I stay at Hotel La Rose every time I visit my friend in Santa Rosa. I absolutely love this hotel…read more I always stay in the carriage house. The rooms are always so clean, comfy and cozy! Love the location, too. Very close to awesome eateries and walking distance to the mall. Can't wait for my next stay at the Rose!

We stayed there on 7/12/26 on our way home after a long drive. The hotel is quaint and has a very…read morepleasant ambience. However, we stayed in Room 242, Historic King, which was clean and pleasant but the bed was just horrible! Lumpy old mattress and tired-out bed linens. I didn't sleep all night. I ended up sitting in the armchair, which was also seriously uncomfortable. In my tired-out state I left my unused, expensive Mounjaro injector pen in the bathroom because I forgot to take the shot. When I called about it they said they didn't find it. They also said they had mixed reviews on the bed. This mattress was as old as the hotel!! Don't take that room!! On the plus side, the bar/restuarant next door is wonderful. Great food and fantastic drinks.

Our experience with the Hilton Flamingo Spa started off very disappointing. We booked our stay…read morespecifically because we had spa appointments, only to have them canceled the day before due to staffing issues. It was frustrating, especially since the spa was the main reason we chose this hotel. Thankfully, Kaylee completely turned the experience around. She listened to our concerns with genuine care, took ownership of the situation, and went above and beyond to make things right. Her professionalism, kindness, and dedication to customer service made all the difference. Thanks to Kaylee, what started as a frustrating trip ended up being a memorable and enjoyable one. Hilton is fortunate to have someone like Kaylee on their team. While the initial experience was disappointing, her outstanding service restored our confidence and made our trip perfect. Thank you, Kaylee, for truly caring about your guests.

First of all, Hilton booking sucks. It wouldn't let me book online so I had to call on the phone…read more They are also one of the only chains that charges more for refundable booking (which ended up being relevant). It looked like the price was fluctuating only about $5-10 per day so I decided to book. After, I booked, the price dropped by about $50 per night (taking taxes and fees into account) including up until the day of our trip. I tried to call on the phone to request an upgrade to account for that, and I will save you the details, but they were extremely unhelpful. Then the hotel was 98% sold out. Already a bit of a sour taste... The room is tiny; I originally thought the bathroom was a closet. This is the smallest hotel room I have stayed in ever. The bed takes up most of the room. Ridiculously small. The bed is rather large and comfy. The pool was VERY busy over the weekend. I used the gym/health club sufficiently so that was a positive. Local residents can join the club so it really is a full size gym with classes. It is a few parking lots walk over depending on where your room is located. This made up for some of the negatives with pricing and room size. The location is great depending on what you want to explore. The vibe of the hotel itself is cool with the restoration. Checkout is at noon, which is considerably later than I have experienced elsewhere. Overall, we had a good time but would likely book here again only if the price was right (and not a basic room)!

Extended stay at Corby road in Santa Rosa was awesome customer service there was a situation with…read moreone of the rooms and they extended my nights they took real good care of me and their customer service is wonderful I really give a shout out to Adrian he did a great job and he does a fantastic job with everything going on he was handling everything perfect.

KEEP YOUR SHOES ON. DIRTY FLOOR!! 2600 Corby Avenue…read more Didn't realize these hotels were not for over nights, but practically for long term residence. Quaint room with very antiquated provisions. Fridge didn't cool at all. Our recliner's arm rest was attacked by a wild animal, all clawed up ripped. Breakfast consisted of dry pack muffins or granola bar, instant oatmeal and coffee. I am by no means bougie, but I was very dissatisfied to say the least. The bed was clean though.

This is the Marriott that makes me rethink my Marriott membership. Unfortunately, I wish it weren't…read moretrue, but it is. First of all, the staff was incredible! Kiersten or Kirsten at the front desk was wonderful. She asked me how my day was and just went out of her way to apologize for my negative experience. She was the best part about this hotel. Second of all, please take a look at my photo. I have never been to a hotel that was literally built practically on top of a freeway. I spent two nights in this hotel, constantly being awakened by the traffic. My room actually included a white noise box, which should tell you a lot. Lastly, when I was checking out, I was asked if anyone bothered to give me earplugs when I checked in. To me, that was all the information that I needed. Had I known I wouldn't be sleeping much on this trip, I would have opted for a different hotel.

AC Hotel by Marriott Santa Rosa Deeply Disturbing Experience:…read more Unlawful Room Entry, Humiliation by Staff I stayed two nights at this property, prepaid through Priceline, without any issues. On the morning of checkout I proactively booked and prepaid an additional night through Priceline, over $175 for a Friday night, specifically so I could remain in good standing and continue my stay without interruption. I called the front desk to let them know I had extended and asked whether I could remain in the same room. The agent said she would call me back. I never received that call. Approximately one hour later, while I was in the bathroom without my pants on, there was violent pounding on my door, loud enough to suggest an emergency. Before I could respond, the door was forced open. Three hotel staff members were standing in the doorway. When one of them saw that I was not dressed, she did not stop or step back. She pushed into the room, loudly demanding I be escorted out. I was then escorted downstairs in front of other guests and lectured about checkout time, as if I were unaware, despite having just paid $175+ for that exact night. The staff member handling the situation was apparently not aware I had already paid for the night, which means this entire confrontation was the result of an internal communication failure, not anything I did wrong. When I became upset, reasonably so, given I had just been physically removed from a room I legally paid for while partially undressed, I was told to leave the property entirely and to seek a refund through Priceline. There was no phone call, no knock-and-wait, no basic courtesy. Three employees were dispatched to physically confront a solo guest who had done nothing wrong. The dignity and privacy of a paying customer were completely disregarded. I am pursuing a full refund and have filed complaints with Marriott corporate, the BBB, and am exploring legal options under California law. Do not stay here if you expect your reservation to be honored or your basic dignity to be respected.