The facility is great! Everything besides the employees are a 10/10. Employees 6/10, i don't find…read moreany of them friendly but i don't care a ton.

This is a top notch gym! In addition they have a salon, indoor & outdoor pool, cold plunge, sauna,…read moresteam room in the locker room and great group classes. Lifetime gyms are consistently fabulous.

At one point, this gym felt like a safe and professional environment for its clients…read more Unfortunately, that atmosphere has significantly declined over the past month. I was placed in an extremely uncomfortable and inappropriate situation by one of the trainers, Cynthia, who involved me in ongoing personal drama that should never have extended to a paying client. As someone who comes to this gym expecting professionalism, discretion, and a safe environment, I found the situation deeply concerning. What was even more disappointing was the lack of action taken by management. When I brought my concerns to Jason, the gym manager, and requested preventative measures to ensure I would no longer be subjected to this type of environment, I was told the situation "had nothing to do" with him. As management, protecting the experience and wellbeing of clients absolutely should be a priority. I escalated my concerns further through my trainer to the owner, only to feel dismissed and treated as though my concerns and experiences were invalid. That response was incredibly disheartening. It is truly unfortunate to see the culture and professionalism of this gym decline to this extent. Clients deserve to feel protected, respected, and comfortable in the environment they are paying to be part of. The owner has now decided because I'm voicing concerns that could harm the rating of the business to void memberships versus addressing the issue at hand.

I love my gym family. I've been working out here for over 2 years. The second time I came in Ryan…read moreat the front desk greeted me by name!! Most trainers and members are so nice and encouraging! I train with Alan Bennett and at 68 I am in the best shape of my life!! If you are looking for a gym that's not a "big box" gym this is it!!

We have been coming to this location since December! The staff is friendly. Equipment that needs…read morework is never out of commission for too long compared to other gyms. Love that they have the smoothie shop! This is probably the only location we've seen in the east valley that still uses the kids corner. Pretty cool and convenient for parents. They don't use the HIIT room as often, one time we tried joining not realizing it was a class and because we were 15 min late they didn't allow us to join the rest of the group. We love this location.

Just found out that LA Fitness is closing this location, I've been going there for 15 years. That…read moremakes 2 LA Fitness centers that were near me closing in the last 6 months. In the meantime EoS is opening new locations all over the place. The other LA Fitness locations are too far away. I'm going to check out Mountainside. Hopefully cancelling my membership won't be a big hassle.

Pro Fitness is a professional, fun, friendly place to work out! I've had the pleasure of working…read morethere and with 22 years of experience is the best place I've ever worked for with great owners, coworkers, and clients. Would recommend training here to all ages!

ProFitness has not only been around a very long time, but the environment and vibe it offers is…read moreunbeatable. Everyone is friendly, they have a wide variety of equipment for any fitness level and have made some really nice upgrades over the last couple months. The trainers really want to help their clients reach their goals. Best personal training studio in Tempe!

Most of the recovery chairs in the "zone" area (access to which is extra) no longer function at…read moreall. Just too many people for the facility to handle. They need to cap membership at this site like Lifetime has done at various times.

There was a peeping tom in the gym taking photos of my girlfriend. I had multiple eyewitnesses of…read morethe situation happening. When I asked Eos to please let me see the camera footage or at least hand it over to the police, they refused unless they had official paperwork demanding that they had to hand it over. This was the evidence necessary to prosecute this creep in the gym who's secretly taking photos of women and getting away with it. After I moved away from Arizona, their membership subscription recurred constantly, and I had to get into an argument over email to get it canceled. Not only did they let a creep get photos of my girlfriend and get away with it, even when we had eyewitnesses and all we needed was just to see the evidence as well as the police, but they will suck you up for as much money as they possibly can.

I probably should be there right now instead of writing a review…read more As gyms go this place offers what most people need but not what every one wants. It has free weights, machines, and cardio equipment and a single activities room with a few classes. It makes up for the lack of extras with the low price. My biggest complaints are the new hours, they close at 10pm on weekdays which is too early and 7pm on weekends again too early. Another problem is the upkeep of some machines and items, many machines and other work out aids could use replacement or repair. The high turnover in staff is ok as the replacements usually seem to be pretty nice. I have been going here for 8 years now so it can't be too bad.

STAY AWAY unless you want a lifetime membership!! They make it impossible to cancel. Their…read moreCANCELLATION FORM is deliberately misleading in that the whole thing is about why you are canceling,etc., and right where you sign, it says that you agree to continue. They would not give a refund after they have been taking money from my credit card for 1 and 1/2 years after not using the gym and thinking we have cancelled. STAY AWAY unless you want a lifetime membership.

This should be deemed constructive criticism. i love this gym…read moreand really want to continue my membership. 480 could easily be an undisputed solid 5 Star facility if they would pay attention to necessary maintenance as well as cleanliness. There are numerous hand sanitizing dispensers which are always empty. The attached Pics tell the story. Some machines are so neglected ( Dirt and Lubrication) they hardly operate properly. I hope ownership finally acts with the necessary steps to improve this facility, showing respect for its members, as there are so many good aspects of this gym that are currently being outweighed by the bad ones.

I travel a lot for work. This gym is across the street from my hotel. OMG! This feels like my own…read morepersonal gym. Went on peak workout hours. 6pm Gym was light on traffic. Which was good for me! Extremely clean! Weights and machine looks NEW! So much room to workout! Restroom is also clean! Customer Service was fantastic as well I believe her name is Mary Ann. Gym owners! Great up keep on the gym!

Getting a membership at Mountainside was a really good experience thanks to DJ. He went out of his…read moreway to help me and made everything simple to understand. Super respectful, easy to talk to, and just overall a genuine person. Definitely made me feel comfortable getting started here.

I joined Mountainside Fitness excited by the story. Friendly staff. Smiles. Free towels. Community…read morefirst. That story falls apart fast. I hopped on a Precor treadmill and tried to connect my iPhone. No luck. I asked staff on the floor if there was an app. No one knew. I went home and did a quick Google search. Precor uses the Preva app. Downloaded it. The app immediately asked for a club code. I called the Chandler location. Spoke with two people. Neither knew what I was talking about. I called two other locations. Same result. I finally spoke with an assistant manager. They checked with the general manager. Still no answer. Not a single person knew that Precor even has its own app. That alone was surprising. What happened next was worse. The assistant manager told me to call corporate. I did. The person who answered had clear attitude, no answers, and no idea who could help. I was then given the phone number for a local Precor sales rep. That is not a support experience. That is a handoff. I am writing this from two perspectives. 1) As a club member, this was frustrating and disappointing. 2)As a business consultant, this is exactly the kind of frontline failure I would escalate to ownership. You promote premium equipment, but your staff is not trained on basic features members actually use. You promote friendliness, but the experience felt indifferent, plus corporate attitude. You promote community, but new members are left to figure things out on their own. Mountainside Fitness started with smiles and towels. Somewhere along the way, the smiles stopped meaning much. (P.S. gave two stars because the physical gym is nice, equipment is good. But then again, that is the entry level expectation that every decent gym has. Customer service is the differentiator)