I believe this is the only Golden 1 location in Vallejo, and I've been coming here for years. Starting back when I had a car loan with them. Now, I mainly use them for my savings account. Every time I visit, the staff has been consistently nice, and this visit was no different. The branch has a comfortable setup with couches available while you wait, which I appreciate. They also had music playing in the background, which was a nice touch for those who don't have their AirPods in it made the wait feel a little more relaxed. I noticed one teller had a sign that said they were in training, but everything still moved smoothly. The security guard even opened the door, which was a nice touch. The teller who helped me with my transaction was friendly and made the experience easy. Overall, it's always been a solid and reliable place for my banking. read more

I have had account with Golden One over 25 years, when I moved four years ago, I kept my account with them because the service had been excellent, even though the closest branch was 50 miles away from my current home . Went to Vallejo Branch to get a new ATM card because mine got lost and it was gonna take two weeks to get a new one through the mail, , got my new card there and when I went to use it,after after I left the branch and drove home, It was declined, I couldn't use it because it was attached to the wrong account . I was able to get an expedited card through a very helpful telephone teller, In 3 days without an expedite fee . This should never have happened. I'm seeing a lot of negative reviews for them now online, come on Golden One. You used to be better than that. I will definitely be rethinking if I want to continue to bank with them. read more

Always friendly and helpful customer service. I've been coming here for a year and the staff even security guard are always welcoming

New on-line banking system installed in February 2026, is a mess. Your IT people need to know your entire business before they make so called upgrades to your systems. The fact that you cannot download transactions into Quicken like every other bank and the problem won' t be fixed for months tells me that there is a real problem with management. read more

Golden one credit Union thank God I am maturing my car financing with you guys no location in particular but geez what a pain it's been to go to the branch to make a payment Every time I've attempted to try online banking it has always had an issue or an error message In the future I probably will not use Golden one credit Union even though they were the lowest interest rate at that point in time It really comes down to the convenience for me read more

Customer service is the worst at this branch. There are NEVER enough tellers. It takes them forever to do a transaction. The employees do not show they value your time at all. read more

Use to love this credit Union. Long time customer. Man has it gone down hill. Long lines, short staffed and the ATM's are either completely down, won't let you withdraw cash or wont accept cash deposits at the moment. I had fraud on my account so I closed my debit card. I decided to go inside the bank on a Sat. (8/5/23) to get a new debit card because I was leaving town for a week and really needed it before the 10 day mailing period. The main line was super long so while standing in it I asked the passing by manager if I was in the correct line for a new card and she snapped back that she's the only one there. Not what I asked. So I asked the question again and she said yes. After I made it to a teller I was asked to wait to the side for my card to print. Then after waiting over 25 minutes I was told the machine wasn't printing the debit cards and I would have to wait for it to be mailed after all. Well back from vacay and still haven't got a new card so I had to go back in the branch today (8/14/23) to make a simple deposit. There was only 1 teller and the line was almost out the door. Eventually the same manager came out of her office and begrudgingly asked if any customers in line had a no-cash transaction she could help them with ... condescendingly kept repeating no cash like we we're all 3rd graders and couldn't understand what no cash meant. Hope my card comes soon so I don't have to go inside the branch anymore but I feel it's time to look elsewhere for a bank that appreciates and takes care of their customers better!!! read more

I've been a customer for over 5 years and channeled nearly a million dollars of salary through this credit Union. I'm a big believer in credit unions but the 1st time I try for a small loan I get rejected in minutes it was just run through some software probably AI no person looked at it. So if that's a way of credit unions going to behave it's no different from a bank. Credit unions were created after the 1929 crash to help ordinary people get loans. But it seems to me golden one doesn't care about its customers anymore than a bank does so I may as well just go to a bank. read more

Wanted to cash a check from their bank as a non-member and was told there's a $10 fee, okay I said that's fine... then they couldn't cash the check because they thought the date looked like "2004" instead of "2024"... I guess it could be seen that way too. Lol asked if they could verify with the check holder? Told no. Wasted 30 min driving here and waiting in line for 20 min. Lady was rude about it too. Thanks ‍ read more

Just had an excellent customer experience here! Easy parking, waited only a few minutes to see a specialist. Brianna Sims did a great job answering all my questions, she's very knowledgeable and friendly. I drove here from Berkeley instead of going to the Oakland branch and it was worth it, I will come here again if I have more questions. read more

Two stars for having an ATM that I can use for my credit union without incurring fee's but it sucks when you wait in line to break your 20.00 notes to smaller bills and they tell you "no" because you are not a member. There are no other indications on the door or through a friendly interactive "service" that would deter a customer from waiting until you get up to the line and the teller replies," we cannot assist non members " and I'm thinking,"well I am a member of e credit union, I just got money out of your ATM..." When I asked why they had such a sucky policy, the reply was because of "counterfeit" I just stood there and said to myself this is really the answer they are told to give potential customers!!?? Dang read more

Golden 1 Credit Union - Went to ATM but cannot break 20.00 dollars into smaller notes because of non membership - Banks & Credit Unions Near Me - Vallejo, California

Hi, Im Manuel Raras, writing in to shout out an employee after a stellar experience at the Vallejo location. After two years of struggling with customer service number reps and automated systems to try to solve a single problem with my loan, I went in person for help. I talked with a rep here, Chana Johnson Marchall, and I truly cannot express how grateful I am to have been paired with her. In the span of 40 minutes Chana not only gave the information I needed but also, crucially, personally made several calls to other departments in different locations for me. I would have had to make the calls on my own, and I don't have great vocabulary for banking related things, so I was worried I wouldn't be able to navigate the conversations. Chana took all the work on my plate and deftly navigated a complicated situation from start until resolution. Not only did I leave with answers, but I left without a problem, as well as with a savings account! I have never had an encounter at any establishment with such a friendly ​worker who obviously cared deeply about my stress levels, let alone one with a deep enough understanding of her job that she could actually solve my issues in a single visit. Chana, thank you! I hope someone notices this review and gives you the appreciation you deserve. Golden One is lucky to have bagged such a rock solid employee. read more

Trash! Wait in line forever! Cant send over $1000 on Zelle, try withdrawing over $2500 of you own money! Bull! They hold your money hostage! No full access to your own money! We not talking superstar withdrawals, im talking realhere! Rent is more than $1000 -2500 in the Bay Area! read more

Worst customer service of any golden one branch I've ever been in. They don't care about customers. Everyone slow AF!

6 people in line one checker , it seems like this every time , I'm probably going to pull my money out and find another bank

Golden one as a bank in general just sucks. long wait times, awful website. Their app NEVER works. I don't think ive ever had a bank that will not let you check your balance online, and when you call you cant get through to anyone. they want you to forget about it. if you're interested in seeing your balance, depositing checks online, doing transfers, then chooseANOTHER bank - these guys really suck read more

I didn't solicit to become a customer but was became a customer due to a car loan rate. And the branch is very close to home. I pay my loan in person because I shop the grocery store next door and it's convenient. I'm no genius to managing and running a business but something is inherently lacking here. And it's a simple fix...... Hire 1 or more people. And ad at least 30 hours to the payroll. The hours that this branch is open is a no brainer for scheduling . It's only one shift to figure out. Scheduling is simple with these branch's hours. Affording more hours in payroll is a double edged sword but you have to invest in the people and take care the customer wait times. Otherwise your growth will be stale, at least at this location. No exaggeration but there is a teller line almost every time I visit the branch. And that's fine. But get some faces in front the customer. Even 6 hours a day during breaks and lunches to take the pressure off the one teller. Even on short line days with one teller it's a long wait. And get the people in the office on the front end (teller) to help build a positive reputation. At least one of them. So you have coverage on the teller line. Yes they always ask to help you in line but most transaction don't work that way so the lines still remain. Golden One, there's no need to answer this review with your normal response like in other reviews. I challenge anyone above the branch manager from Golden One to step up your game and figure this out. My car loan with you will continue another 3 years so I will update this review every few months to give you fair and honest feedback. read more

I closed my account due to the awful customer service I had received! Please believe the negative reviews that have been posted! Given that I've been a member for YEARS, I wanted to deposit a check to have Christmas money to spend for my kids. Bijan, the teller, informed me that there would be a 2 day hold due to lack of activity. I had told them Ive been on workers comp & funds are deposited on a card, so was I supposed to keep withdrawing and depositing just to keep my Golden1 account active? I was told my funds weren't going to be available after 4 days due to Christmas. Not only did I receive inaccurate responses, when a manager came around, I had requested my account to be closed over and over again, but the manager insisted on arguing with me and even said, "I can't close it because you keep talking," although she consistently argued to disagree with me. I stated she was being rude & she still argued with me. And catch this, another time when I spoke to Golden1 customer service by phone, having them on speaker, they told this bank to cash my check, but this bank argued not to do just that. I was appalled how this bank argued with their very own customer service and finally made an exception. Save your time. Go to another bank that will offer you dignity, respect, and faster service! read more

Why open at 10am instead of 8:30am? Why close at 5:30pm instead of 6:30pm? Why are there 2 tellers but only 1 of them actually providing service to people in line? Why was my expiration date on my replacement card invalid? Why can't you change my mailing address?? Why are you guys soo inconvenient!?!? read more

My experience with this branch was equally as pleasant as their Fairfield location. My FIL drops by here as well if necessary when we're in the area. ATM located out front too. Golden 1 keep up the good work... read more

Golden 1 Credit Union - Banks & Credit Unions Near Me - Vallejo, California

Came here to pick up a check for a dealership. Stood in line for 20 minutes then was told to wait for someone to help me. Its been 1.5 hours still no assistance. What usually takes less then 3 minutes is taking forever, by far the worst experience. Only one teller, 5 people in line. read more

Once again line at Credit U ion. Started off with three tellers Andy one people in line, two tellers went on break during the line. The manager is in her office with an employee and just looking at the line. read more

Rarely I go to a teller. Everything I do is electronically or online. It happens during this visit I needed to do a minor complex transaction that an ATM or online banking can't do. As I entered, there was only one person ahead of me and I didn't wait that long. Speaking with the teller was an easy experience. She did exactly what I needed to be done and I was on my way. That's the kind of service I like. There's nothing special about this particular branch, but overall I've been pleased with the services they provide. I've been banking with Golden1 for years and ever since I will never consider going back to a non credit union. I only wish they had more branches, but then again they are affiliated with other banks that can serve you as well. read more

Garbage. Save your time and do not do business at this location if you can avoid it. In April I bought a new car. My dad signed for the loan because I don't have credit. I went in to make a payment today, I had cash and the payment stub. Should be simple, right? No, not with this pathetic excuse of a bank. I waited in line more than twenty minutes, while holding my year old baby. They only had two tellers working. When I got up to the counter, I told the teller, Bijan, that I wanted to make a payment. I slid the money and cash over. He asked for my ID, I told him the account is not in my name. Then, he said since it's not my account, I need an ID. I told him that I didn't have one with me. This time he said that I needed an ID because I was paying in cash. I made it clear that all I was trying to do was make a payment. He said that they needed my ID "to verify that the money is coming from a safe place, so to speak, cash can be dirty". What? When I repeated I did not have my ID, and I just wanted to make a payment, he told me I could go to my car and get my ID. Clearly listening is not his strong suit. I told him I did not have my ID in my car, I did not have one with me. He said that I could go home to get it, and come back. I told him that I live in Fairfield. His response - there's a branch in Fairfield. Yeah, twenty something miles away from the branch that I was already at. I asked if there was someone else who could help, and could I talk to someone else. He said he would go get his manager. Well, I can't tell you how the conversation with the manager went because she did not have the courtesy or professionalism to come and speak with me herself, face to face. Bijan claimed that the manager said the same thing, they could not take my payment without an ID. Someone needs to show me where in the bank is it clearly posted for customers to see that a cash payment cannot be accepted without an ID. Hint - it's not posted. Maybe somebody could point out to me on the loan documents or papers received from the bank where it says that a cash payment requires an ID? Yeah, it's not stated anywhere in there either. Unprofessional. No concept of proper customer service. No common sense in running a business. No copies of supposed policies posted for customers to see. Save your time and do not deal with this branch, with this teller, Bijan, or with this manager whose name is unknown because she couldn't be bothered to come and address a matter with a customer. read more

While I enjoy getting paid early, I absolutely hate this branch. There's always about 2 workers( 3 if you're lucky or they just opened) , I understand being personable but having full on conversations after transactions are complete is the worst. Their system is down a lot, long lines, miscommunication with some staff will lead to a deposit being held for a couple days instead of instantly posted. Black guy who works in the office is highly annoying with his smartass remarks & comments when no one is talking to him. Melody is the sweetest & I adore her, very helpful, calm and respectful.Management needs to be upgraded and restaffed. read more

The atm ate my card when I tried to deposit what the account was low. At least it gave me back my money, is all I can say & the lady at stolen card services, said Monday they can issue an immediate card, at the golden one near me. Hope she's right. read more

Run away from this institution. Their online and app banking are frequently not working, no one on the phone can help you, and most importantly, they lie. I opened an account quickly and easily, but that is the only thing that has been quick or easy. They tell you that they have the app for check deposits - great! What they neglect to tell you is that they will put a NINE day hold on the funds from checks you deposit. That is nine business days (which they don't tell you, either, even after telling you about the hold). The customer service is exceptionally bad on the phone. When I went in it was a bit better, but that isn't enough to keep my accounts open. Closing them as soon as they stop holding my funds hostage. read more

This is the slowest Golden 1 I've ever been to. The guy who sits in the office to the right is loud and obnoxious. There are never enough tellers and the ones they have are always new. It seems there is a high turnover rate here read more

I've been a member for years and the only reason is because I like being in a credit union but otherwise this branch is... long wait times never any tellers they seem to not know what they're doing they wouldn't give me a loan for my home which I eventually had another bank pay for it's a terrible experience all around all the time I dread having to go in the bank read more

Earlier today , for the first time , I experienced the smoothest and easiest transaction ever. One of the tellers , Nicholas was direct to the point , knows how to listen to his client needs, , helping you to figure out what the right documents you'll need . As soon As I presented my Golden1 card and valid proof of ID , we're done! . Finally , Golden1 hired somebody that knows what's excellent customer service is . The last time I was here, almost decided to switch to diff bank . The staff was rude & lazy . read more

They're efficient but I wish they had more than 2 tellers available. The line could get long sometimes. I do like that they process direct deposits quickly unless traditional banks. The location is kinda sketch too but that's not their fault. Friendly staff, keep up the good work. read more

I can't believe that I am waiting an hour to pay my car payment it is like a DMV to get a license they need to put more people to work half on the employees are not even here I guess they don't make no more money that is missed up read more

Golden 1 Credit Union - Banks & Credit Unions Near Me - Vallejo, California

That's it, I'm SO done with Golden 1! Currently in the process of switching all my personal & family business interests to another local credit union (Self Help FCU). Rewind to Christmas Eve '15...last minute Christmas shopping @ Wal Mart and the bank shuts down my ATM card due to "fraud concerns." It wasn't fraud, it was ME! It was off-hours, so there was no way to contact the credit union at that moment to remedy. Had to issue I.O.U.'s on Christmas for gifts, a major embarrassment. And this smart-chip ATM card you recently sent me is good for...? Best response they could muster was, "We're sorry." That's not near good enough. I'm sorry for YOU, as you just lost a great customer. Take that sorry & stick it where the sun don't shine Golden 1! read more

Spoke w branch Manager, Jennifer. My dad sat in the branch for over 6 hours trying to do business. Apparently they had a new computer system that didn't recognize an issue that he was there for. Instead of having an elderly gentleman sit for over 6 hours in the office; at least give him the opportunity to get called so he can return, or offer him some coffee or water, lunch, perhaps even dinner for that matter instead of him hanging around for over 6 hours only to tell him sorry, we can't help you. Then she get an altered tone in her voice with me because I'm telling her what my dear old didn't. #damnjokeofabusiness. #findsomecustomerserviceskills. #treatyourcustomerswithdecency UPDATE: Pops went to another bank today and treated him like a 'customer.' #heismyVIP #hematters #dontmesswithpops read more

Calm day, but two separate visits both resulted in successful Google Pay reactivations. Staff patient and friendly.

The worse service from any financial institution I have ever dealt with. After two cars loans and a CC with a spending balance of $10,000 and a line of credit of $10,000, I am closing my account. Had an auto payment set up to pay on CC and LOC and I was still charge a late fee. The error was with G1. I have spent hours and days re-organizing and fixing my account. After paying on time for years G1 charged my account a late fee and would not even discuss wavering the fee. When you call the customer service number the employees are not bankers. They are unable to help in the simplest banking questions. The incompetence of their employees is rampant. I known closing a CC is not a good idea for your credit rating, but it is worth the a few points off my 760 rating to be rid of G1. read more

Wow, can't believe this place has such low Yelp ratings. Not at all in line with my own personal experience. I was in here twice this past month, and both times there was virtually no line, something that rarely ever happens at a bank in the Bay Area in my experience. The woman who helped me (I think Melody was her name) was efficient, friendly, and helpful. I had a couple of complicated transactions to do involving transfer of funds to a different bank, and she was able to explain the process clearly to me. read more

Absolutely worst place around. I left my debit card (from another bank) in the ATM. The branch manager could care less.... She confirmed my card was there but it's a "rule" if you don't bank there even with ID that they can't give it to you? Now I have to run around town to get another card. I called corporate and got another person who didn't care either. I work in retail management and this was the worst service and biggest inconvenience. I will tell all my friends and family to never bank there or even use a machine of theirs. I get the fraud aspect but really? Showing your sympathy might go a long way rather than the nasty attitude! Horrible! Horrible! Horrible! read more

Wow. I know we are supposed to feel safe going inside, but someone please tell me what is safe about the security guard being on his phone. I watched him for over 5 min he never looked up. read more

Golden 1 Credit Union - Banks & Credit Unions Near Me - Vallejo, California

Initial impressions coming from BofA: Not impressed. Few tellers, long lines, not super helpful or friendly staff, giving me incorrect info...could just be this location but overall I am missing BofA a little right now. read more