I don't normally do reviews but this was terrible! It was my second time at Golden Era with Jackie, and unfortunately, I would not recommend this salon based on my experience.
The first time I came in, we did a blonde balayage. Jackie explained that my hair couldn't go extremely blonde right away without causing damage, but that we could gradually get it lighter over time. I understood that and was completely fine with going blonde little by little.
About a month and a half later, I returned for a root touch-up and asked Jackie if I needed a toner because my hair had started looking yellow. I specifically wanted to maintain the blonde we had been working toward. Instead, my hair was toned significantly darker, to the point where the toner covered almost all of the balayage that had been done previously. I was left with hair that looked darker than when I started.
What is especially frustrating is that I was told we would gradually work toward a blonder result, so I don't understand why such a dark toner was used in the first place.
The appointment also felt rushed because Jackie had to leave. Four days later, after realizing I was still very unhappy with the result, I reached out to explain how dark my hair was and asked if there was anything that could be done to fix it.
I was extremely upset by this experience, not only because my hair was left much darker than what we had discussed, but because of how the situation was handled afterward. I reached out because I genuinely wanted to see if there was a way to fix it. Rather than communicating with me or trying to find a solution, I was essentially told, "too bad, find someone else." That was incredibly disappointing and, in my opinion, very unprofessional.
I paid over $540 for my first appointment and over $240 for the second, so having to now spend additional time and money at another salon to correct the color is extremely frustrating. This entire experience was a complete waste of my time and money. I would not recommend Golden Era or Jackie. read more