I stayed in a 3rd floor suite on June 8-11, 2025 shortly after a major renovation of all the rooms…read more I have stayed in suites in this Microtel many times previously and been very satisfied. This time it was very unsatisfactory due to changes made during the renovation. I've never seen a renovation where the rooms were made WORSE. They had removed the coffee table, a small rectangular table with two chairs where I used to eat my dinner and conduct business, and also the end table next to the couch so there was nowhere to put my purse, backpack, books, etc. They had also removed the closet area and replaced it with a few "knobs" with hangers. They had also removed a long shelf in the bathroom where I used to put my toiletries, now forcing me to leave them at the side of the sink or on the floor. Also removed any towel rods in the bathroom, again replacing them with colored "knobs" that look like something out of an IKEA showroom. I inquired at the desk if the removal of the furniture was permanent, if the table and chairs and coffee table would be put back. The clerk was not sure and said there was some furniture "on order" that had not arrived yet. She said "we don't like it either" referring to the removal of so many features from the rooms. I will not be staying in this property again unless there is furniture in the room! There is no place to sit and eat and nowhere to put many of my belongings.

I was a snob at first thinking this hotel would be not so great. My husband read reviews of this…read moreproperty and other hotels in the area. This was rated one of the highest including big chain hotels usually 3+ stars or higher. I arrived, lots of parking and lights outside. The property is pretty new in the area. Lobby bright and clean. Front desk check in was easy and friendly enough. Elevator was quick, clean and bright. Hallway signs to Rooms were marked perfectly!! Hotel hallway very clean and quiet. Rooms are large, beds firm, furnished great. Only missing a coffee maker, it has refrigerator and microwave. Nice desk, lots of drawers and storage. Plenty of comfortable pillows. Heat and ac work great. Bathroom was nice, good size tub. Plenty of towels, shampoo, conditioner and soap. Good lighting throughout the room. Continental breakfast is good. Lots of choices. Coffee maker was great, needs a larger cup (my complaint). Morning front desk staff, very very pleasant and full of info. Will stay here again!

Stayed here for 5 nights. After checking in at the front desk, we went upstairs to our room. Did an…read moreinspection of the room only to discover dirty and stained bed sheets and pillowcases! The bed had a blood or poop stain. Gross and disgusting! Went back downstairs and asked for a new room and was told they were "sold out". Only resolution was for me to play housekeeper and change all 8 pillowcases and the fitted and flat sheets for both beds. Anyways... 2 queen sized beds, room was spacious enough for 3 people. They use the big pump-topped bottles for toiletries instead of the single use bottles. The shampoo ran out after the first night. Standard breakfast choices: eggs, bacon or sausage, cereal, waffle, yogurt. Parking lot was big, never had a hard time finding parking. They should have more garbage cans, hotels usually one on each floor and near the exits.

I love the renovations from my previous stay!! Looks like a brand new hotel inside. Room was very…read moreclean and comfortable! The staff was very friendly and showed their Hamptonality!!!

Stayed here for 3 nights. Great location: you're near the I87 ramps, gas stations, supermarkets…read more There was plenty of parking so we always found a spot near our room. There was a short wait for check in. Diamond status was acknowledged and I was given a choice of 2 beverages: water or soda. The room/bathroom was clean. There were 2 sinks in the room which was a huge plus. However there is only 1 hook in the bathroom and the bathroom is on the smaller size. The beds are also on the smaller size. Breakfast was good, large seating area with lots of tables/chairs. Good variety of food too and there were 2 waffle makers. Breakfast staff was busy refilling the food and cleaning up. They use ceramic plates/bowls and metal utensils here instead of the disposable/plastic cutlery and plates. There is a coffee/espresso machine by the front desk but it only worked 1 of the 3 days we were there.

The room itself was very nice! I did enjoy our stay there. however, the lobby was extremely busy…read moreand lot of people just milling around. I have no idea why so many folks were in the lobby. In fact, a bunch of people outside too...must have been a large group together - I think it was for a Soccer match among high schools. The reason for the low score was the noise level. When there are sports teams staying, they should all be in the same wing of the hotel. Yes, wing. There are several wings and it did not appear that they were all together. High schooler can be jerks and very loud - we had to call management on them. The breakfast was great - there was even almond milk available for us non-dairy drinkers.

One of the reviewer mentioned hairs in the tub and on the vanity. I stayed there last week and had…read morethe same experience. There were leftover hair shavings everywhere. And it was obvious that the vanity and tub had not been cleaned thoroughly. I brought it to the front desk's attention.

This review is desperately overdue. The family stayed here for two nights as a home base for the…read moreeclipse back in April. Needless to say, the place was booked solid, and I was very happy to have made my reservation 11 months prior to avoid the "dynamic pricing" others were experiencing throughout the region. It is very conveniently located right off of the I-87 exit and is surrounded by numerous shopping and dining options. Our room was ready when we arrived at 3:30 and check in was fast and easy. The rooms themselves are slightly smaller and laid out differently than a standard Holiday Inn Express, and I suspect this property was converted from another brand. All that said, the rooms were comfortable and clean. The pool was a nice area to kill some time in, and the exercise room was appointed well enough to meet all but the most serious gym-rat's needs. The staff here was outstanding. Despite being absolutely stuffed to the gills with guests, they went out of their way to make sure everything was stocked, clean and ready to go. When I was in the lobby waiting for my food delivery the first night, I watched the poor woman behind the desk greet 3 customers who drove in off the street looking for a room and answer phone calls from several more. She answered all of their questions patiently and with a smile. Not once did, "of course there are no rooms left in this small college town that is in the path of totality the night before the eclipse, you cueball brained nimrod!" come out of her mouth, and that's significantly better than I would have fared if placed in the same situation all day long. I'm not sure if and when I'll be back in the Plattsburgh area, but if I am, I wouldn't hesitate to stay here again.

This Comfort Inn is conveniently located right off the I-87 exit. It's an unusually shaped…read morebuilding, sharing space with a Perkins restaurant and a brewery. My room was large, and the bed was comfortable. It was both reasonably dark and quiet, though I could occasionally hear a sounds from occupants in nearby rooms, and also trucks on I-87, as my room overlooked the back of the hotel and faced the interstate. My check-in experience was not up to standard. When I got to the desk, a young woman walked in from an entryway behind their side of the front desk, smiled, and then immediately walked away. Seconds later, a much younger blonde gentleman came in to check me in. What was unusual about it was that all he did was take my name and then hand me my keys. He did not ask to see my ID or credit card, which might be viewed as a security/validation concern. Also, when he handed my the keys in their holder, he did not write the room number on the card, and I had to ask for the room number twice. (That also makes it tougher for checking out if you don't remember to tell whoever is at the desk your room number as you drop off the keys). This guy also couldn't bother to provide me any information verbally, such as welcoming me based on my Choice Privileges status, breakfast hours, pool or gym information, etc.. It really felt like he didn't want to be there and didn't want to do more than the absolute minimum. Elevators are minimal in this hotel. Breakfast hours were printed on my card holder, luckily. The breakfast area was large, clean, and pretty well supplied. It included two waffle stations, fresh fruit, yogurt, pastries, hot sausage patties, and these individual flattened eggs with a yellow center dusted with pepper. If you want something a little more elaborate, you can of course go down a ramp to the Perkins restaurant, though you'll be paying for that breakfast. Nothing here was a deal-breaker in terms of my experience here, and I'd certainly stay here again.

Great little weekend getaway during winter break. Yes it's not perfect the rooms are nothing…read morespecial bed is comfortable. Hotel staff very friendly and we were even able to check in 2 hours early! The pool hours on weekdays is a bummer 4pm they open and my 6 year old just wants to swim. Arcade hours are a little better at 11:30am open. Wish the Plattsburgh Brewing Co was also open earlier so we could just get a quick app to kill some time instead of heading out. But lots of places around for food and shopping!

Wow! Reading the reviews before mine, I am shocked! We had such a great experience! The lobby was…read morebeautiful! Everything was so clean! The staff accommodating. Let's get into it shall we? Pros: No grimness anywhere! Carpets clean in room and hallways! No dust anywhere. Bedding clean and super comfy! Eve for the pull out. The bedding were fresh and clean! Bathroom clean and towels soft. Our room was huge and did not want to leave. Pool area clean as well. Nothing gross in the water. No sliminess or residue. Oh and it was heated! Whcih was amazing on the cold day we had! Hot tub was a roaring beast that just hit perfect! Cons: When turning on the hot tub it did not work. Needed to request the front desk to turn it on. While strange I realize now that the tub does not turn off so why have it on while ithers are not there. However they were super nice and Accommodating. The only other con was breakfast. It was pretty disappointing. Not much options and the premade stuff was awful. But hey, get a bagel and some eggs and your good to go! If you want to see the room and breakfast check it out on my video: https://youtu.be/tBLqMBr6-3I?si=RLITeoU1kTb-5ES5

HOT- TUB - OUT Of ORDER Stayed here again and not even close to as good as it was …read more I booked here for the Hot Tub and nowhere on website nor was I told it was out of order . Not until I had to unconventionally (as all guests need to ) go to the front desk To be let into the pool area , only Thrn did the clerk tell me the Hot Tub is NOT Working. Room / Bathroom worn - Specifically wallpaper needs replacement ( minor detail) Breakfast is Less than Fairfield Quality , Try for yourself other Fairfield inns and you will see , this one sucks After a week of Marriot Calls , this hotel gave me 1,000 points back which according to " The Points Guy " website they are worth .008 cents each so that is $8.00 refund. Not impressed

We did not mind this hotel. To be honest Vermont was super packed and booked so came to Plattsburgh…read moreto shop and chill out. Hotel is your typical in and out. We got a 2 double bed room. They did not come to clean the room or refill toilette paper. Towels were super small but it gets the job done. The people in the hotel were friendly which is nice Hot tub was a fun extra we used it for about 30 minutes and brought some drinks to unwind and had no issues. We would come back for sure

We stayed on spring break for one night the kids had a great time the hotel was clean the front…read moredesk staff was really nice when we checked in however upon checking out and getting home I realized that I left a zippered pouch with some money in it and medication and a few other things I have been trying to resolve this with the hotel and the staff and I have been told that the management is busy they manage more than one property and that I would get a phone call back and I never have received one now 6 weeks later I feel that either housekeeping found it and turned it in or that housekeeping kept it at any rate I would say someone is being dishonest

Good for a one-night stay, and it's not a motel. We reached around 9ish at night and the first…read morething that came to my mind was, where is the hotel? The reception area/room/cottage is right on the side of the road, and after clearing everything, you drive like 300 meters to the hotel. Roads around the hotel are not that good (Potholes and all), and if you are reaching here at night, it's kinda confusing. Make sure you know how to reach the hotel from the reception area. And yes, if you are here in the reception area and not finding anyone, means the receptionist has gone to the hotel to attend to some business, and it can take 20-30 minutes, as they walk to the hotel and come back- that's kind of frustrating . Anyway, we got a room on the 2nd floor, I was fine climbing stairs with luggage but not sure about old folks. My room and bathroom were fairly clean, well well-lit- no issues at all. They start breakfast at 6 AM, they have complimentary breakfast (usual stuff) and a swimming pool as well. Of course, we did not use it as we were early risers and then left for Canada. Overall- 3.5/5

DONT STAY HERE!! This place looked completely abandoned and nothing like the photos online. Within…read moreminutes of arriving, I witnessed drug use and what appeared to be dealing happening right outside. The building itself looks like something out of a horror movie and smells strongly of marijuana. I refused to stay and requested a refund. The only positive was the front desk clerk, who was kind and understanding about the situation.

Maybe it's off of I-87 & in ways you got options for dining nearby whether city or town of…read morePlattsburgh but you also have transit access via Clinton County system & within walking is Greyhound/Trailways spots (okay different places but within walking distance) & breakfast maybe not like very recent one but still okay & not like one place I did.

Terrible service. Absolutely the meanest and most unprofessional employee I have ever met…read more They do not honor their pet policy as well.