I went in for a 90-minute massage with Lisa today, and it was amazing! I told her exactly where I was feeling pain, and she took great care of me. This was my first time here, and overall, I had a wonderful experience. I got a little lost trying to find the place, but Lisa was so kind--when I told her I was standing outside the doors of Ranch 99, she actually came out to find me! Even though we started a little after 1 PM because of that, she still honored the full 90 minutes. Lisa definitely gained a new regular...I'll be coming back every 2-3 weeks. The front desk lady was also super pleasant, and I paid $88 for a 90-minute session, which is a great deal. I highly recommend this place to anyone who needs a good massage or just wants to de-stress. Thank you so much! read more

I was at least a once a month customer for a few years. Today was my last day. 1.5hrs session. 1hrs full body & 30min foot session. The lady just rubbed my body there was no force behind it. At times she sat and just put tiny pressure on my leg. She only worked on my backside there was not time for the front side because she Bullsh*ted for an Hour. I had to remind her I had a foot massage and she asked if I wanted it the other room. Yes please. I was praying it was someone else. She gets me in the other room at 5:05pm she started on my feet at 5:15pm and then was done at 5:30pm LOL. I was upset. I mentioned it to the front desk lady she said nothing. The masseuse stood waiting even know she had a client waiting in her for a tip. They both seen my cash and whispered. I gave her $5 - im usually a $15-20 tipper. Today was not that day. She just looked at me and I explained why as a I looked at the front desk lady. She just kept saying thank you. Trying to wave me off. I will not be going back here. I've been hearing from a few others things have slowly been changing but I didn't see it until today. It was the lack of caring and expecting a large tip when a person isn't satisfied. Disappointed and Done! If you do go ask for Flora!! She's the best. read more

Funny story, at my expense. Did some Ranch shopping and had pho and saw that there was a massage place upstairs. Hard week, let's treat! Didn't know a thing about the place, but I heard a guy asking for Allie's schedule. Useful information, I thought. Knowing nothing else, I requested Allie. 1-hour full body massage. Paid. Escorted to the room that looked like an old doctor's office. Got down to my skivvies and got face down. A dude came in. I know I should have kept quiet, but it just came out of me: You're Allie? He said "yes." As he was putting his hands all over my shoulders and back, I was contemplating the error. Was it "Ah Li?" Was it "L. E.?" I was haunted by the thought: Why would a dude request a dude? Did I just get Blue Oystered? Rough session. I can take lady-thumbs digging into my calves, but a dude's thumbs feels like he's digging trenches. Tension was relieved insofar as I was glad the hour was finally over. I learned later that a lot of these places will say someone is available, and just send in whoever is available at the particular time. I am learning to forgive myself. read more

Hubby and I went in for a couples massage. The massage itself was good, but unfortunately the overall experience was not relaxing. Since we were in the same room, the two massage therapists spent most of the session talking to each other nonstop, which was very distracting and took away from what should have been a relaxing time. We still left a 15% tip, which we felt was fair given the circumstances. However, the therapist became upset that we didn't give more, openly demanded a higher tip, and even told us not to come back lol. The level of entitlement and unprofessionalism was shocking and completely inappropriate. read more

Excellent. Good people. Good message. Great price. I've been coming here for several years. Best deal in town. No frills. Not fancy but good message at great price. read more

Have bought friends and family gift certificates to this place for over 5 years and never had an issue. My family member made a reservation to use the 90 minute gift certificate and told them she had the certificate to use. Upon arrival, she was told their prices increased and there would be an additional fee. First problem. They should have mentioned this when she called. Second, bigger issue, she gave a tip to the massage therapist who told her it was not enough tip. It was a 20 percent tip based on the original value of the certificate and was the only cash she had on her. She ended up having to use her debit card to pay a not only pay for the extra fee but to pay a bigger tip. We will never supper this type of business in the future. read more

the first time i went here, it was great. the 2nd time? terrible. i booked an hr massage for my partner and myself and they spoke for the first 20 minutes, massaged just 1 spot the entire time, and even picked up a phone call. my partner changed her masseuse and waited 10 minutes for someone new. we then ask for partial refunds and the lady up front started arguing with the masseuse who was translating for her, to not give us a refund. they ended up giving us $20 back then asked for tips. i do not recommend this place after my 2nd visit. i will not be returning. read more

I went two weeks ago, and the moment I lay down to get a massage, the smell coming from the massage bed cover was really disgusting. They did put a towel down, but lying there for an hour made me feel very uncomfortable. For hygiene purposes, I would appreciate it if you could disinfect and change the sheets after each client. read more

I was disappointed. The massage wasn't bad but it also wasn't that great. My wishes for what part of the body I wanted to work on was ignored. Also I was not given a full hour. We ended a few minutes early, and she got up for a few minutes and left when somebody rang the doorbell. I should have been given those minutes back at the end. The part that made me really uncomfortable was when I gave a $10 tip which wasn't even deserved considering what I've stated already, but when I gave it to her, she didn't say anything but she looked really disappointed and upset. She did not even say thank you. She just stared at with me an awful look. I felt very disrespected and I will not go here again. read more

I paid $88 for a 90-minute massage at the front desk. I couldn't stand the masseuse's superficial rubbing and pressing and told her I didn't want to waste my time and money on this. The old man at the front desk came to the door and I told him I wanted a real pro and showed him my targeted touch. I said I have no time to waste and that I should only be charged for an hour, EXCLUDING the wasted half hour. The new person was very good and I tipped her well. After it was over I went to the front desk to get my refund. The guy was rude. He ignored me as much as possible and just flicked the change at me, note by note, including a $1 that was almost torn in half. He said he didn't have any more notes and deliberately avoided eye contact. The masseuse who was standing by had better sense and swapped the $1 note for me. That old man had an attitude, no manners and shouldn't be working there if he doesn't understand common courtesy. read more

TLDR: no frills, affordable. solid deep tissue massage place. I have been coming here for over 10 years. In the beginning, I gave very specific requests about the areas to be worked on. I stopped given them because my massage therapist, Flora, knows what she is doing, and often knows more about what my body needs than me. Better yet, she has been stepping up her already amazing massage skills over the years. Score! And we have lovely conversations during the massage as well. I like how the massage therapists and the clients still wear masks for massages, but it is not everyone's cup of tea. I used to shop at Ranch 99 after my massage, but not anymore due to the inflation. However, it is still worth it to come in just for a foot massage without a plane ticket to Asia. read more

Customer service especially the front desk is atrocious! She basically said I'm busy in a rude way and when I called back 10 minutes later, she sounded like she was being harassed. read more

A great no frills massage place. I typically get the $60 60 min massage. It is very relaxing and gets the job done. The masseuses are great at getting the knots out of your body. The massage area is on the second floor of the mall and there are signs that lead you there. Typically I'm able to show up without a reservation. The front desk staff will let you know how long of a wait. read more

Golden Island Massage - Price list - Massage Therapy Near Me - Richmond, California

A general note about the mall in which this business is on the 2nd floor of - the mall is on the come up! I've previously thought Oakland lacked the existence of an Asian mega-mall like the ones you find in Dublin, San Jose, or San Gabriel Valley, but after taking some time strolling around the joint, it's got most of the bases covered. #1 importance to me in Asian mega-mall success criteria is food and grocery. #2 is massage. Golden Island has yet to disappoint me on this second, very important point. I used to get the cheapest foot massage-only offering, but you know what, I'm older now and treating myself (!!!), and I now do the 90 minute combo. You get a private room and just the right amount of body massage and foot massage. And they will properly beat you up here if you like strong pressure. Also, this tip goes for any massage place. Call first! That way you will know if you need to kill some time getting a tasty beverage beforehand or a stroll around 99 ranch or do those tasks afterward. read more

Pushing on bones, shaking up an injured joint forcefully for no reason, left the door open for half the session, someone interrupted midway, and then they had the nerve to ask for a tip. Nope. Won't be coming back. read more

I called to make an appointment around 10am last week, and she asked me to come in 30 minutes later. I told her maybe I can come in at 1pm. But she claimed if I wanted a foot reflexology, then I need to come in sooner. So after some back and forth we confirmed 11:30am appointment. I rushed over in traffic, just to find out they don't have my appointment. This was a big disappointment, since I rushed over in traffic to find out my appointment were never schedule, even though I called 1.5 hours ago over the phone. They tried to up sale me, which I didn't like. Another receptionist finally agreed to squeezed me in, but after trying to guilt trip me, and upgrade me to a higher package. I had been here before with friends and never had an issue. Maybe because I was by myself this time. My masseuse was talking on her phone, watching on her phone( I felt each vibrate notification), and even left to have conversations with her coworkers in between the 1 hour massage I prepaid for. She tried to do a good job, but I still end up with the same knot I had came in with. Such a sad disappointment, that I probably will not return due to unprofessional schedule & not dedicated masseuse. read more

Paid for 45 minute chair massage(started at 2:10pm). At 2:45pm, masseuse says "all done". After tipping, masseuse demands additional tip. I will never return to this shady massage place! read more

This place is amazing, very big. I go to 99 ranch all the time but I did not know there was a spa in there (2nd floor). I am glad I found this place. Here is my experience: I called them about 1 hour before I go. they told me that I can go. when I go there they told me 50 minutes wait, I decided to wait. But they have a lot of masseurs. About 14 minutes later they told me that I could get my massage. Very good, healing and relaxing massage and music. Professional massage business. There was a gentleman at the reception, I think his name was Kevin, very helpful, very understanding. I definitely recommend this place. read more

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Tbh, I've been all time customer at GI whenever I could with my masseuse, Amy. No matter how bad her colleagues talked bad about her in front of me, I still think Amy is an EXCELLENT masseuse, understandable, never cheat on your hours, no BS, etc. I gave her $5 at first which was too little for an hour but she still thanked me and never beg for extra, then I didn't mind to raise her tips to $10, $15, $20 and even the hours, without asking, because she really made me felt better and she deserved it! This is how us customers build relationship with a masseuse. For some reasons she is no longer working here. I've got a referral to another masseuse named Flora, unfortunately, I had the worst experience because of a minor "conversation" of tipping, she counted the tips in front of my face, asked for additional(I gave her 15% for an hour, for the very first time), she wasn't happy and mumbled something, then she threw away the tips to another masseuse which was extremely disrespectful and left without more words. Did she expect a $30 tips for a $55 massage??? To be fair, the boss and the girl at the front desk are very very friendly to me, they explained the tipping policy and the masseuses, the boss even apologized to me because of this tipping situation and I appreciated her. But to this masseuse Flora? NO WAY, I will never find her again! May be she is also way too rich not to appreciate a customer like me who cannot "support" her to purchase more real GOLD in other country I do not believe 100% of the masseuses here are like that, so I will definitely come again and see if I have any luck to find a good one like Amy, who deserves more tips without asking! read more

It was such a great experience. Ben and hai frozen neck therapy helped me a lot- highly recommend!

I have been coming here for massage from day one of the business. I read several comments complaining about the owner Kevin several times and thought it might be Miscommunication. I want to say sorry to those people who left the comments about Kevin. I had very bad experience with Keven today. I requested for a service provided by Mr. A and Kevin told me no problem he was available. Guess what! I needed to wait for him because he had family obligation. What the world that Kevin told me that the therapist was available. Keven asked me to wait a couple of minutes. What the F! I waited 15 minutes. Crap! read more

Great work, great deal for either full body or foot massage. You feel like you are in another country walking into the mall

They do a good job with some areas of the massage but my person o kept saying certain areas like my feet were ticklish and she kept massaging them anyway and it was very uncomfortable. Also her phone was in the room and was not on silent and it rang twice during my massage. She answered every time. Also when it was over I gave her a $20 tip and she got mad she was like $20 for a 2 hr massage. I explained to her that a 2 hr massage is $115 and $20 is a very generous tip for that she had the nerve to ask me for more money. I read bad reviews on yelp before and gave them a chance but now I will definitely be taking my business elsewhere. read more

Very good massage. Buy 10 get 1 free. I bought 10 times package. Will be back every week.

This is my new go to massage spot! It is clean and spacious, always parking available at El Cerrito Plaza. Never crowded or a wait longer than 30 mins especially if you call ahead even for party of 2. I don't think anyone knows about this place yet. I always take my mom for her bad leg, the ladies there are nice and friendly and really takes care of my mom's needs. Quality massage at a good rate from good people. read more

Ms. Fiora is great !!!! Her hands soothes and relaxes all my muscles. She's one of the best, if not the best out of all the massages I've received in recent years! She not only massages the muscles, but actually helps cure and fixes problems in my joints and there entire body. Highly recommend her! On a side note, the owner, Mr.Kevin is also a very friendly and helpful! read more

Phenomenal 90 minute massage. I asked for a two hour massage however they shorted me.

Had full body massage - didn't make appointment so just walked in - but they sent me a masseuse who doesn't know what she's doing, I was so stressed after. Still gave her tip- she did her best but I'm not going back. Maybe they should try all their masseuses so they know who's good and need training. read more

Hands down the BEST foot reflexology massage place I've ever been to! And not just your feet, you're entire body gets a special treatment when you get a foot massage at Golden Island! Relaxing, effective, and deep all at the same time! A+++ read more

Don't ever think go to this golden massage,the staff alys changing and they don't knw where is pressur point and etc .. F"""king wasting of money . read more

WTF is this place doing? Just quit! Give up, do something else. Maybe something that keeps you away from the general public and any need to engage in any form of customer service. Management at this establishment is inept with an unhealthy dose of I don't give a fuck. Why would anyone want to spend money let alone get a massage when such distain for common decency is such an unusual concept! Take my advise and go somewhere else. With so many other options in the area with similar prices and services let the power of consumerism rein supreme guide your way. May I suggest Eva or Erin at acupressure Qi Gong massage The short and skinny of it all: 2 Hot stone massages gifted from Groupon Man at front desk was rude and would not accept the groupon Manager on phone also rude, unhelpful. Masseuse chases us into parking lot to continue managers BS. Just Rude. read more

Golden Island Massage - Massage Therapy Near Me - Richmond, California

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I just got my first massage here after a friend raved about it a couple years ago. But back then in 2017 it was $20 and today it was $28. Still good I thought for an hour foot massage. But it ended up being a rough full body which an hour later, I am noticing my shoulders slightly ache. I would have preferred "just the feet" for an hour. Reading these reviews mentioning bed bugs and dirty hands, now has me wanting to take a shower and clean myself. I was surprised by the $28 and surprised by the demand of a tip. I initially gave $2, then the receptionist who was cheerful and friendly said that it is $5 minimum, as my masseuse sat to the side of her looking disgusted by the $2. So I told her I would need change for a $20. Then I gave the forlorn Masseuese $6 total. Help him chipper up a bit. So for $34 total, I don't know if I will come back. The bed bug review has freaked me out. It is rather dark in the room so it was difficult to see if it was clean. And my head is itching now but hopefully it's just my mind playing tricks on me, instead of a critter. I'll update after I confirm I have not brought critters home. Update 3 days later: I'm achey and feel like crap. This would not have happened had I gone to get chiropractic work from my amazing chiropractor instead, who only uses touches and doesn't even do the head crank. Good news, I didn't get bed bugs! Or lice! read more

The massage is more like back and forth rubbing which didn't feel good and actually at times felt painful. I did 30 minute foot massage and a 30 minute back massage. It was clear they don't know how to administer a maternity massage. I had to tell them I needed to be on my side vs my stomach. They ended up rubbing one shoulder--they never asked me to switch sides. My husband had the same treatment (minus the maternity side of course). His massage was identical. Lots of rubbing with no pressing or actual massage. We will not be back. read more

Went here about 5 months ago. The sheets were oily. Only face down was done.. She massaged only my back area. There was no face up. So, none of the muscles on the upper side were massaged. In addition, my face and eyes were burning due to tiger balm in face cradle covering. As a 14 yr massage therapist I would give the grade as 1 star. A proper massage includes face, hands, feet, collarbone area for lymphatic draining, groin area for lymph nodes draining. A have a gift certificate which I will never use there again. read more

I would give minus star if I could. I did not have reservation and asked if there is a room for couple available, she said yes, so we paid upfront. After waited couple minutes, she call one of us because only 1 masseuse available, and told us that we are not in same room (I felt so dissapointed, they just said that after we paid). I waited for another 10 minutes before they called me. The masseuse is the worst ever!!. What she did mostly just rubbing my back with oil which not even oily. When massage my neck, she kept pulling my hair, she didn't cover my head with towel like others. I told her to massage my back more than other part, she refuse. And she finished less than a hour (there is a clock in every room). I came couple time to this place and everytime I came, different masseuse has different way to do massage. Seem like the management/owner of this place only care to make money, they do not train all the masseuse to have standard, and some of them dont even speak English. At least teach them standard terms of massage. I did not feel good at all on my last visit, what a waste of money. read more

Golden Island Massage - Massage Therapy Near Me - Richmond, California

I usually try to go once a month. Very professional and I feel great afterwards. The staff accept my requests like no oil on my face or hair. I accept anyone working but Charlie is great. Very clean and safe read more

Avoid this business! They double book appointments. After coming here for years, I have had 3 recent experiences with the owner(?) booking over the phone and then I arrive only to discover he has booked someone else for the same practitioner. Even worse, he won't admit or take responsibility for his mistake. The latest incident was the final straw. Although he offered me a different practitioner, it's too big a gamble as many of them are no good. I won't be returning. read more

I made an appointment and arrived on time. The gentleman at the front desk was very confused and very rude. During my message someone came in and after some discussion (in Chinese so I don't know what was said) my masseuse left and they brought in someone else to continue. What? I got no apologies, no explanation. The room seemed dirty. I used to come here regularly. Today was very disappointing. I do not recommend Golden Island now. It is dirty and disorganized. Not relaxing. :( read more

My wife and I are medical professionals familiar with the benefits of massage. We were referred to Nancy at Golden Island by a golfing friend. Fair pricing allows you to afford repeat visits if you are seeking therapy for an injury or working out a kink. I first came in for an issue with sciatica of my right leg, I was taking pain meds 4 times a day. After 4 one hour sessions of massage focused on my lower back and leg, the pain has subsided and is now maintained with once a day dosing of my pain med. I cannot understand those posting LOW ratings. This is an honest massage facility not a fancy SPA charging luxury prices for their services. Get real with your EXPECTATIONS. If you want more, the expensive Hotel Spa is up the hill. read more

Great Experience! First time. Purchased a 60 minute hot stone massage through Groupon. I got paired with Rose. A truly amazing and skillful masseuse! I explained to her that I had a severe frozen shoulder issue and she was very attentive to the issue but also still very balanced about her massage application. I would hate to end up having to wait weeks to book with her if her and Golden Island continues to grow in popularity but it would be worth it. The severe pain I was having melted away. Absolutely, without a doubt will return. The price was fantastic and worth it by leaps and bounds. read more