Benchmark Woburn is nothing short of amazing. Memory care staff are top-notch! Safety and caring…read moreare the most important factors! Thank you to all of the staff at Benchmark Woburn!

Every time I hear the word Benchmark, I think excellence. I know several people who work in the…read moreindustry and Benchmark is known as the best there is. The care and services provided, especially if you or a family member are in need of extra support, are world class and the Staff is passionate and thoughtful in the work they do. I happen to know two people who work there right now. If I need assisted living in my lifetime, I would like to go to Benchmark!

Poor staffing , week ends clients are forced to sit at a table in a community room all day…read moreHorrible meals

My husband suffered a serious systemic infection and spent 2weeks in hospital, 2 weeks in a rehab…read morehospital and then about 2 weeks at Bear Hill back in June 2025. Things started going downhill on his 1st day there. The halls are empty - I always wondered where the nurses were. He was admitted at 2 pm and at 6:30 pm, his nurse had no information about him: the "supervisor" hadn't entered his info in their computer system. The only good nurse he had was Janet. His IV meds were often late and they took a long time to respond to his call light. My husband said some of the evening nurses would ask him "what are you here for?" Guess they don't review the patients' charts. The CNAs, however, were great! I would not send anyone here ever!!! Nursing care is almost nonexistent. This is a late entry as I thought I had already sent a review.

I wish I could give it less than one star, but I needed to be able to post a review. This facility…read moreis horrible! It is run down and dingy. The staff are unprofessional and give the impression that they could care less about the patients. They schedule appointments and then give incorrect information to other staff members that need to attend. There is not enough staff to cover patients that are there and they are very quick to remind you of that. Just one example, when someone needed to use the bathroom and the staff were told because the patient needed help, after 15 minutes the staff was reminded and still no one came. How long do they expect someone to wait? The staff tell you what they think you want to hear, but if you call them out on it, they become snippy. I would recommend that no one ever put a loved one in that type of environment. They should be shut down.

I live in Brightview Wakefield MA. it's a great place to live! They have activities & exercise…read moreclasses every day. You can participate or not. They play Bingo twice a week, my favorite! Brightview is kept immaculately clean. The people who work here are very helpful. The food is very good. You won't be bored living here. There are card games, craft classes, book clubs, bridge, Mah Jong, jewelry making classes. Happy hour at 3:00 you may have a beer or a glasses of wine if you wish. Brian Pattern entertains us playing the piano & singing as scheduled. I have been here almost 2 years. I'm happy I chose Brightview to live. There is Assisted living & Independent living, someplace for everyone if you need help!

I highly recommend BrightView Senior Living in Wakefield, Mass. The staff is always kind and…read morehelpful and the facility is well set up to accommodate the needs of its residents.

Excellence in care! My mom thrived here on the memory care floor. The staff was super! The front…read moredesk great. Glad they got rid of Anitra the nurse. She was not good. This is where I would want to go, however at $10,000 who the hell could afford it. Hopefully I can stay at home till I die. Sorry staff, you are great but I can't afford to go there.

I'm writing this review as a former employee that had to move out of state for family reasons…read more When I was an employee of Comfort Keepers it was always my pleasure to serve the community. My co-workers were awesome. Very supportive and willing to give a lending hand at anytime. The office always did an awesome job on communication, training and staff support. They love to create a sense of well-being , and directing our clients to be as independent as possible. Also, they give them as much support in all areas including their final day and make them as comfortable as possible. From top to bottom, owner to support staff their policies and procedures are developed for lifting spirits one client at a time everyday. Lea (LaBranche) Curry

From the owner: Comfort Keepers caregivers travel to clients' homes to provide care services and living assistance…read more Our work allows seniors and disabled individuals to live independently and as comfortable as possible. With our expert caregivers in your loved one's home, you can rest assured knowing he or she is receiving the best care possible.

I believe that they have a couple of aids who will go on and byond for my mom ,but my mom has…read morealzheimer and dementia and is very shy and non spokenen ,so she has been asking me why she can't have the same 24 hour that come every week because they are sending different faces and so she can not handle it i even got a doctors letter but they keep saying that they can not pay the over time ,I have requested one in particular who comes 3 nights a week and they cant i believe patient well being should come first ,no matter what But thats just my believe

This is what Abernathy Home Care based in Stoneham, MA services look like!…read more I had originally wrote a review on their page and was blocked when trying to warn others about what my grandmother has experienced over the last two years. My grandmother has been using Abernathy (formerly How's Work) for two years. My grandmother had two strokes, two years ago, and to prevent her from going into a nursing home, our family acquired 24/7 home services. The experience with Abernathy has been anything but pleasant. My grandmother lives alone and I started staying with her to prevent excess stress. My grandmother has limited function in her body. There have been multiple incidents of missed medications, no observation (she showered alone and was sent to the ER as a result of bruised ribs), no offering of food or water, employees ignoring her pleas for help, employees sleeping on the job everyday (even now as I type this), excess phone use, employee yelling, lack of professional boundaries, and so much more. If you care about your family members wellbeing, please go through another agency! I've had to report multiple aids using their emergency phone line. Nothing has changed nor improved!

FirstLight was a life saver for me! I found them by accident while scrolling on FaceBook on a…read moreparticularly hard caregiving day. At my wit's end, their appeal to caring for the caregiver immediately caught my attention! I filled out the questionnaire and got a quick response from the owner who completely understood my circumstance and knew he could help. And that's just what happened. Within days, FirstLight had identified someone who might be a good fit and she was. Then the pandemic hit and having someone to watch my loved one when I couldn't was invaluable. Unfortunately, that person changed careers and it did take some time to find another good fit, but that new fit was extraordinary. All through the months I worked with FirstLight, they were accessible by phone and definitely on the job in terms of questions or concerns. They are a small agency, which I like, but it can take a bit to find just the right person and for them to be available to a new client. Communication between the alternate caregiver, who was experienced in elder care and familiar with hospice, was direct and consistent. Both Admin and Ownership were always on the other end of the phone. It was a pleasure to find FirstLight, even so late in our journey but they made the final few months easier. Highly recommended!

We have had two short experiences with FirstLight this year, in February and in October/November of…read more2020. Director Girish Lahoty personally handled the application for help for my elderly parents. I am extremely impressed with the kind and professional interaction with my parents who were resistant to support . I also was extremely happy with the quality of the help provided, provided even in these COVID-19 times. Our experience couldn't have been better, and if we need FirstLight again we won't hesitate to apply. I have a masters in nursing and find the FirstLight company to be top notch. Susanna P. RN MSN