0/5 after I was treated the way I was. I had to request clean silverware--since there was crusted food on the fork-ew. I had to get up several times to request either refills, request items that were missing from our meals, and to even complain to get service due to the restaurant/waiters incompetency. This was a small special low-key casual get together since I am visiting family from the other side of the country for a few days. I have never been to this place, but my relatives ranted and raved about their fish fry--which I didn't even order since I don't like fish, but I assumed there were other options, and there were.
I'm not saying their fish fry is bad. I have no idea, since I don't eat seafood, what I am saying is their service and staff is horrible. It was quite a way to destroy an evening that was supposed to be nice. I received much better service at Chilis the night before for a quarter of the price.
I went to complain to management at the end of our meal while we waited about 10 minutes for the waiter to even come back and bring our check, and I told the manager/supervisor all these issues and how it made it unpleasant for the whole table--since it seemed like we were constantly complaining. I asked that the least she could do is COMP one meal or beer or even the coffee that wasn't received in time to enjoy. After all, that evening between waiting at the bar to be seated and our meal, we spent over $200. The manager/supervisor's behavior was inappropriate when I expressed this. She immediately cut me off with a stern and rude "NO, we're short-staffed." .... and how is that my or any of her patrons' problem????? If anything, that justifies horrible service? She ruined our night, between the arguing and bickering of the experience. BTW, we STILL tipped the waiter although he definitely didn't deserve it, he couldn't even get the restaurant menu straight and made some sarcastic comment about mixing restaurant menus--I'm assuming that meant he works at 2, who knows. Then again, it's not his fault the restaurant was understaffed.
I wouldn't recommend this place, go to Maders if you're looking for something fancy, or some local high-rated bar, until they get their act together and improve their customer service skills and behavior. As I said, I have no idea if their fish fry is good, I wasn't thrilled about the dish I ordered...all I kept hearing at the table was "the service was better the last few times... this is horrible... I'm never coming here again..."
I wouldn't recommend the almond-crusted chicken dish; the noodles tasted like they were placed on my plate without straining and overcooked/soggy. The vegetables were overcooked. The butter that came with the sourdough, was interesting, but good, so I have no complaints about that. The chicken was mediocre for its price. I kept thinking to myself, I wish we had gone to the Cheesecake Factory, they have better food, it's cheaper, and the service is much better, although they don't have all-you-can-eat fish fry as the others at my table wanted. I'd stick to fish since that appears to be their specialty.
I'd like to also add, that I felt that perhaps the manager/staff were not interested in my concern, because of our/my appearance. Perhaps I was too low class for a place like that because I came with Hispanic Spanish-speaking people? Perhaps I wasn't dressed to be treated with respect--I didn't know what "kind" of a restaurant we were going to, so I went very casual after a long day enjoying the outdoors, but then again, I saw others dressed in very casual attire. I do believe there was some biased snobbery towards my/our treatment. Someone else wrote that they were snobs--I agree. Especially the supervisor/manager I spoke with. read more