My wife called and spoke with Jeanette at CPI on Monday and they showed up on Tuesday, on time,…read moreearly even. The technician called to make certain that it was ok first. Jeanette was very understanding and so helpful said my wife. I have called business's that treat you like you're sub par because they know more than you. It's not that way with CPI. She along with everyone that we've interacted with are very professional and speak to you in layman's terms that you can understand. This was Jeanette and this is CPI. CPI will also send you a text before the techs arrival with a name and picture so that you know whom you will be interacting with, which in my opinion is extremely helpful. Our tech was Brannigan for this call. Our inlet water line cracked so we needed the help and expertise that Brannigan conveyed very professionally. He first patiently listened to my problem, keeping that in mind. He inspected all of the structural plumbing which turned out being in very good condition. After all was said and done the costs were in. $1200 to repair the line. $1000 more to have a shut off valve put in the garage. And $1200 more to have the line from the meter to the house completely replaced. For a grand total of just under $4200 I can sleep at night knowing everything is new and done right. I will again be updating this review when the work is completed. Update: Cost $3400. Brannigan showed up on time. He was very thorough in explaining what he was going to do. We chose a line pull. CPI is one of a few companies that do this type of line replacement. The new line gets pulled through the old line. I chose to have a shut off valve placed for convenience. He actually found a valve already in place. He could have easily charged us for work that was already done and we wouldn't have known any different but that's not how this company operates honesty is policy and it shows. After completion you wouldn't even know that he was here. CPI is on the high side in cost but for that cost you get timely, professional, uniformed, polite and clean vehicle representation. This company don't mess around when it comes to this required representation either. With text, e-mail, and phone call communication they keep you in the know of what's taking place, who's doing the work and what they enjoy doing in spare time. Brannigan brought along an apprentice, Jose. Represented the company well quietly listening to instruction from the experienced professional. I will not use any other than CPI. I believe that I have chosen the top of the line company and would strongly recommend them to all.

Did not use them. Had a couple quotes to remove and replace 2 shut off valves, which required no…read moredrywall cuts and only required to unthread, they wanted $850 for that service which was the highest quote I have seen for 30 minutes of work. They also presented full box replacement ($2000) and wanted me to sign up for a membership which added an additional $100. Obviously I said no. Go somewhere else, there is better experience for a real value out there.

We have used High Caliber Plumbing on 2 occasions. 1. A…read moreleaky kitchen sink faucet . We left a vm and within 10 minutes they called us bakc and came out shortly to help us. 2. We have our old hot water heater explode . It was after hours and the next morning, they called and had a team out to our house and within hours , we had a wonderful hot water heater. I love the fact that they call back shorlty and work with us, vs. call after call to a plumbers with no call backs. I highly recommended them.

Amazing service every time I need them! We did a renovation with lots of plumbing, both Colton and…read moreEmily were a dream to work with. We have had to have them back for other issues and again, great to work with and very reasonably priced!

Extremely fair pricing. Mike did not waste anytime and replaced the hose bib valve promptly. The…read moreonly reason why I gave them 4 and not 5 stars, was because they could not assist with an emergency service I needed on another plumbing repair. I had to rely on a big 3 company (plumbing, HVAC, electrical) which are the true scammers of this trade. Scotties is one of the few honest plumbers on the island, sounds like he is moving into retirement. Get these services while you can. For those that posted negative reviews I cannot say I had any negative experience.

They are the first contractors I've ever called that actually answered the phone on the first try,…read moreforget just getting back the same day. They arrived when they said they would and were fast, friendly, and professional. The job started as what I thought would be a quick "do it yourself" PRV install but 2 other things went wrong I had no idea about and needed help. They ended up tracking down and quickly correcting two other issues getting my water back up in a couple of hours as well as getting the valve installed for me. I will never hesitate to call them again for any other plumbing issues I have

First of all, getting a accurate estimate from them is impossible. But we agreed to time and…read morematerials. What I didn't know is that time and materials means sending out two plumbers, one who just started with the company and had no experience, and the other "experienced" plumber who put in a connection that violated code. I paid the original bill for the work. Then after discussing the job with another plumber he indicated that their work does not meet code. I called and they indicated they would send someone out to fix it, which they did. And then they sent me an additional bill for fixing their substandard work, charging me labor and materials. I complained and they took off the labor, but still charged materials. Stay away from Harbor Plumbing, they used to be a good company, but you can bet I am not using them for the rest of my plumbing needs.

These guys showed commitment to a plumbing job that had multiple leaks after the 1st & 2nd efforts…read more There were some difficulties but the team came back and fixed our pump house plumbing within 48 hours of calling about the 2nd leak. We do appreciate them fixing the mistake and completing the repairs, but we will still have some work to do to repair the pump house in general.

I would give a zero if possible. This company showed up on the job when needed in an emergency I…read morewill give them credit for that. BUT, quoted $6500 flat rate to unclog a water service. Yes, you read that right, $6500. Didn't even utilize vaseline. He spent two hours and 15 minutes total on site. Refused to itemize bill, and non negotiable on the flat rate. DO NOT use this company in an emergency, or at all for that matter.

Wow ! Cost us $1200 to reset a toilet. Stay very very far away from these guys. 1/2 hour to…read morecomplete the job. Called to talk to owner manager about the bill and he thought the bill was fair and no adjustments were given. Second toilet had a leak between bowl and tank. Plumber said he fixed it. This morning after use the toilet had water around it's base. STILL LEAKING I made the mistake of not checking yelp reviews! Apparently I am not the first person this business has over charged.

I will highly recommend this company! Absolutely 5 star service! Promptly responded back to me and…read morewas able to get an appointment for a chimney sweep which was very badly needed. Milo was very professional and knowledgeable. 100% worth every penny. Thank you!

I will keep this contact for future reference. Work was well done and thorough. Explanations were…read moreclear and helpful. Associated issues were identified and AOPH was able to provide referrals. Top-notch provider. Thank you AOPH!

BEWARE!!! The worst customer service!!!! Initially WIP were very responsive and came out right away…read moreto fix my pilot. As he was leaving he told me to call if it the new pilot didn't work. Not even 2 hours later the pilot was out. I have called 6 times and left 4 messages over the past 7 days. Clearly, they don't stand behind their work. I have been without hot water for 3 weeks and am now looking to purchase a whole new unit. Terrible customer service!

I couldn't tell you if they do a good job or not because I can't get them to come out. I can…read moreunderstand being too busy at the time I called, but to completely ignore 2 phone calls where I asked Jon to please at least call me back if he could not find the time to replace my garbage disposal so I can try to get someone else is unprofessional and rude. A business who can't return phone calls and leave people hanging with a problem can't be trusted in my experience. Good service with many businesses in the field of home repairs is hard to find on or in the surrounding areas of the Island. Such a shame. Returning phone calls is an easy thing to do. Oh well, guess I need to learn how to do these things myself. Definitely won't be calling Whidbey Island Plumbing again. In fact, I'll make a point of not recommending them when asked if I know a good plumber. Denise Nelson Oak Harbor, WA

I had Clint Defries's at west mechanical in an emergency situation. The art store in my building…read morewas without heat and if cold weather came in it affects the paints. It was during the holidays so a challenge for installation but west mechanical prioritized the install and the tenant was very pleased and thankful. Clint was also excellent in following up himself with not only me but my tenant Danielle as well. Thank you Clint and West Mechanical for efficient service and fair price for the replacement heater.

great service and quality! we recently needed to upgrade…read moreour water heater. they came out. made a recommendation for one that would save us on our monthly bills but also had some rebates we could use. super impressed. would highly recommend