When we were building our house, they were great. Unfortunately, only 4 years later, the hot water heater they selected for us blew. It was very difficult to get a hold of them. We left a voicemail which wasn't returned, then we called several times after to find the voicemail was full. Eventually, I was able to locate an email address for Jon and finally received a reply. He let us know that company went bankrupt and our only option is to buy a new unit. It took him a week to get someone out to our house to take a look and then another week to provide a proposal. I was very disappointing in the lack of customer service to begin with, but I understand that they are very busy. Unfortunately, I was insulted in the provided quote. The charge for labor was ridiculous and was overcharging us for the cost of the new water heater. I replied to the email to express my disappointment and never received a reply back. I would highly suggest using a reliable plumber that actually cares about their customers. read more