I Got screwed again. Big big surprise. Once again it was…read moretime for refills on my two blood pressure meds so I don't die. Not narcotics, not anything fun, not anything sellable on the street... just regular-ass blood pressure meds to keep my heart working. I called it in five days in advance of running out. 5 days. When calling it in I was given no push back or any notion that my meds would not be filled. Not a single hint. So after the five days when I'd run out of such meds I went to the pharmacy to pick up my refill. And turns out only one of the refills was sent. They had to give me loaner pills so I don't drop dead. What the hell is even going on with this office? Ever since they became Muir medical group I can't get my medicine refilled ever without some kind of giant hiccup! These aren't narcotics. These are blood pressure pills so I don't croak! This is so insane. The doctors here are very good. I love my doctor! But this office is so screwed up and unorganized, unethical, and doesn't care someone could just die without their meds.... I'm looking for a new dr now after several incidents regarding refilling my blood pressure meds. Enough is enough. Again these doctors rule! But the office has ruined their practice and made it completely terrible. I have family members that go here that have had the same bad experience with trying to get their meds. I have had multiple situations where I need blood pressure meds and they've been so nonchalant and just "they will get refilled when they get refilled" with zero worry about my physical safety. I'm done. Everyone in this office should be examined for termination. This place is a cesspool for garbage and unethical employees. Everything is about dollars and healthcare means nothing at all. If you work here You should all really reflect on the type of person you are and really analyze what you're okay with. Are you okay with a normal guy dying from cardiac arrest over a mistake you made involving med refills? You are all just cool with a dude dying of a heart attack. This office is the worst thing of the worst. I urge you not to go here. Again, the doctors here rule!!!! But the office is run by nimrods.

Alsheimers Disease Treatment at John Muir Medical:…read more I'm in the middle of trying to help my sister with Alsheimers. Disease. My sister's Primary Dr. is at John Muir Medical Center, yet my Sister is stilling being prescribed medication that was in use 10-20 years ago and not even the Recommended dose! If that doesn't work the Dr. said she might try the new medicines available! My sister will only be in the window of treatable help for a limited time... I surely do not understand why my Sister's Dr. hasn't explained to my Sister and her Husband that my sister might respond if she was referred to a more studied and progressive Neurologist while she is still in a treatable stage!?! Sincerely, sister Linda

Wonderful providers, staff and care I no longer live down the street but still go here for my…read morecare. I always feel heard and not dismissed. Thank you!

I have been seeing Dr Kaplan for well over 20 years. Very caring & kind. Listens, good…read morerecommendations!

Thank you to Dr. Merkow, PA Taylor, and the entire East Bay Brain & Spine team for your outstanding…read morecare and expertise. Learning I needed a neurosurgeon was one of the most frightening moments of my life. But from the very first consultation, Dr. Merkow's clarity, compassion, and confidence assured me I was in the right hands. He carefully explained my diagnosis and treatment plan, and I immediately knew he was the surgeon I could trust. I'm forever grateful --for this team, for this journey, and for saving my life. Thank you.

After 10+ years of daily difficulty in standing/walking/back pain i had little hope of getting my…read morelife back. I was pretty sure no one could fix me. Dr. Merkow and the East Bay Spine & Brain Institute said they would help. And they did! Thank you Dr. Merkow. If you've been dealing with back pain, i highly recommend you call right now for an appointment.

I'm not a patient at this facility but I did accompany a loved one. With that said, my review stems…read morefrom the services my loved one received and from what I observed while I was there. . The office is located off Taylor Blvd, which is a busy street. The building isn't hard to miss. Upon our arrival, there was a huge parking lot with plenty of parking spots available. We arrived shortly before 8am so maybe that's why. The digestive clinic is located on the 3rd floor of the building. It's surround by other offices but fairly easy to find. The office was clean and there were plenty of seats in the waiting room. Upon checking in, we were greeted by the staff. The woman working the front desk appeared to be very friendly and welcoming. My loved one didn't wait too long to be seen. The provider was very friendly and informative. Answered all our questions and addressed my loved one's concerns. She promptly submitted all the information needed to get the ball rolling for their plan of treatment. We didn't feel rushed at all which is a huge plus. I was very impressed with their services during our first visit. I will circle back to this to provide you with an updated review later down the line.

When you see bad reviews they are for a reason. All the negative you have read is absolutely true…read more And it's even worse with my case. I didn't even see the doctor at all so he can be rude to me. Never at my procedure nor my office visits. Communication with office is not existent. If you ask you might get an answer and you might be transferred to a line that never picks up or calls back. Results are in. I get email but nothing from the doctor. I guess I just have to read them myself. I took a tolerance test at office. Called 3 times to get the results and no luck. They tell me that the results are in but the doctor will tell me at my appointment which is a month later. I guess in the mean time I'll just leave my faith to luck and keep dealing with the consequences. My advice is just go somewhere else.

The waiting room is like the DMV. Many people talking loudly, crowded and busy. Not relaxing or…read moreinviting as you are about to have a surgical procedure. When I was called back I was asked to give a urine sample. I informed the person who asked that I hadn't menstruated for over 7 years but she still insisted. I was shocked and refused. The woman (she didn't tell me her name or position and did not wear a name tag) then took my blood pressure as she asked me questions, did not offer a way to raise my arm ( using a table or holding my arm up). The reading was way off my typical numbers and I asked her to redo the testing. She said "no it's fine," and refused to redo it. The lady then started walking out and didn't give me further directions. I asked if I should put on the medical robe that was left on the table and she said yes. She was curt, rude and not professional. The bathroom and pre- procedure room were dirty and deteriorated. I saw dirt on the ground and on the walls. I was not properly introduced to any of the staff members whose was shocking. None of them wore name tags! I didn't know if I was talking to a nurse, tech, or doctor. When I was brought to the procedure room, nobody even turned around to acknowledge I was in the room, no less say hi or introduce themselves. A man walked up and said "enjoy your nap" and began to put (what I expected to be) a sedative. I have no idea what his position was, again because no name tag or introduction. I asked what he was giving me because he did not tell me. This was appalling. Also, nobody checked my name tag, asked to confirm what procedure I was having, or asked who I was when I came in. Overall, the surgery center was unprofessional, unsanitary, and unacceptable. If you are reading this before having a procedure, I urge you to go somewhere else.

If you are reading this, I highly recommend to you, DO NOT go to this place. I had a procedure…read morehere on Friday 6/20/2025 and I wish I read the reviews ahead of time (and I will own half of that responsibility). The prep room is the dirtiest I have ever seen at a medical facility. One of the medical techs (or nurse) asked me to take off all my clothes and I was asked to sit on an old blue reclining chair that did not appear sterile with only a gown exposed where my rear is exposed to this old reclining chair. I was barefoot on this dirty floor and the medical tech/nurse reluctantly gave me disposable booties I asked for more than once. She then disappeared never to see her again. After waiting in this chair for around 45 minutes, I was then asked by the anesthesiologist to walk to the operating table, which I struggled to get on. Then I was knocked out with the anesthesia. The procedure was complete and I don't remember much other than feeling rushed to my ride to take me home. When I got home, I noticed I had these red bumps all over my forehead and under my eyes. I made a point to clean myself as much as I can. These red bumps got worse over the weekend and by Monday 6/23/2025 I had a 102 degree fever and nasty cough with phlegm. I called my doctor and he prescribed antibiotics. By Tuesday 6/24/2025 I started to feel an itchy/burning sensation all over my nose and lips. I found out that these are cold sores all over my face (something I have not experienced before). I suspect I got these from the recliner or the pillow in the operating room (that appeared reused). I consulted with my primary care doctor and prescribed Acyclovir. The lack of sanitation and lack of competent medical techs/nurses that were too busy gossiping about their other coworkers (yes, I and other patients heard everything in the prep room) will eventually cause someone serious injury (or worse) some day. It is just a matter of time unless this facility get their act together (I have my doubts this will happen based on the other reviews I read). Please, DO NOT go here (Premier Surgery Center in Concord). Do your research, read the other reviews and do your due diligence (something I did not due). I recommend having your surgical procedure at a hospital where they appear to still have some rules in safety and sanitation/sterile environments.

* Dr. Singh is terrific. * For me, it's not just her…read morecompetency, it's the overall experience that she has created for her patients. Behind their warm smiles, she and her staff are so well prepared for your appointment that they are able to answer almost anything in real time. * Dr. Singh places a premium on leveraging the latest software resources available and integrates everything in an easy to understand profile. Her real value is that she and her office can review, diagnose and educate the patient in real time. * Everything is so seamlessly inter-connected, you experience a more complete appointment as the communications exchanges are knowledge-based as oppossed to the traditional show-and-tell appointments one might be use to. * Everyone, from the front desk, to the back office, to the appointment with Dr. Singh itself, everyone makes you feel right at home. Michael Guerrero

Dr. Singh has been my primary care physician for many years. I have always found her to…read morecompetent, professional, thorough...and friendly and warm. She has the proverbial wonderful ''bed side manner.'' She stays on top of my medical records and vaccines taken and needed. On the occasional times, I've needed a referral to a specialist, she provides it. On the times I've sent her an email using the John Muir MyChart system, she responds promptly.

The front desk staff member with center-parted, dyed blonde hair was unhelpful and refused to check…read moreme in, despite not being busy. She rather sat & looked down do nothing than check in patients. There was a note on Door 200 stating that patients should check in at Door 201. Even though this note was clearly posted, she told me she would not check me in and instructed me to wait in front of the closed Door 200. I followed her instructions and waited there. Later, another staff member came looking for me and asked why I had not checked in at Door 201. She explained that she had been calling my name but could not find me. I then explained that I was told by the front desk staff member to wait in front of the closed Door 200 instead of checking in at Door 201. In contrast, her coworker with brown hair was very friendly and provided excellent assistance. This situation caused unnecessary confusion and delay, and it could have been easily avoided if I had been properly assisted.

Wonderful doctor . Empathy , knowledge and listens to his patients . He has taken great care of my…read morewife . Happy to have him .

After my mom underwent major neurosurgery at UCSF following a long health journey, our family had…read moreto decide between caring for her at home or placing her in a post acute rehabilitation facility. Having had very negative experiences with other local facilities in the past, we were honestly terrified to trust another rehab center. Thankfully, several people recommended Tampico, and what a difference this facility was. From the moment we walked in, the building felt clean, welcoming, and well cared for. Every staff member greeted us warmly and treated my mom with dignity and compassion during one of the most vulnerable times of her life. Her care team was wonderful. Her CNAs were Helen, Marie, and Romel. Her PTs were Mimi, Deepika, and Nicole, and her OT was Aarti. Her absolute favorites were Helen, Emiliano, and Aarti. The therapy team pushed her in all the right ways while also taking time to educate our family and encourage my mom throughout recovery. When my mom arrived, she could not even sit up independently. By discharge, she had improved dramatically and was strong enough to transfer to John Muir's intensive rehab program, which prior she didn't qualify for due to her level of weakness. Most importantly, we never once felt like her needs were ignored. The staff consistently responded with kindness, patience, and professionalism. The facility truly felt like a home away from home while still providing excellent rehabilitation care. The only complaint my mom had was the food, especially the fish meals, but she is also a very picky cook-from-scratch person. We are incredibly grateful to the entire Tampico team and would absolutely recommend this facility to families looking for compassionate, quality rehabilitation care.

Clean facility, there is always staff cleaning. Fast…read moreresponse to messages. Overall, I will give this facility a 5 star rating. Highly recommend.