Never, never, never go here. This was, by far, he most unprofessional business I have ever had the…read moremisfortune to work with. My MINI Countryman had a corroded ground strap, which caused additional problems with the car. I initially sent the car to Good Year, which replaced the ground strap and battery (which had died when the ground strap shorted). After these repairs, the car still would not start, and some of the codes it was throwing were dealer codes that Good Year could not read. I contacted the "area's only dedicated European import specialists" and asked if they had the software that would allow them to read the dealer codes, which the operator assured me they did. Since my only other option was a thousand dollar tow to the actual dealer in Rochester, I decided to give a local business a try. So first problem, they lied They can't read the dealer codes, which I found out after paying to have the car towed there. So the one reason that I chose to go with this garage turned out to not be true. And it gets worse from there. They had the car for two weeks and still had no idea what was wrong with it. They never communicated anything about the progress of their work, which I suspect was because there was no progress whatsoever. Every phone contact I had with them bordered on hostile, like it was unreasonable for me to wonder what was happening with my car. I was told multiple times that there would be news by "the end of the day" or "the end of business tomorrow." There was never a callback on any of those deadlines. Often, they completely ignore their phone. I attempted several times to reach them one day with no answer at all, after hearing nothing from them for several days when I had been told, once again, there would be a callback before "the end of the day" two days prior. My housemate, who also relies on this car, asked to try, and they answered on the first ring. He had a conversation with them where he answered some questions, as he was the one actually driving the car when it broke down, and I was told by their operator that the information he provided was very helpful. Meanwhile, what information I could get out of them was they were trial-and-erroring their way through my fuse box, then said it was the starter but weren't sure about that, then that they had no definitive diagnostics and were "still testing." Unbeknownst to me, after two weeks of this run around, my housemate called in an attempt to find out what was happening, and their operator, as seems to be her main MO, berated him on the phone for calling at all. An argument ensued, which was unfortunate, however, the argument began when Meg (their operator) immediately lit into him for calling repeatedly (when they had been ignoring the phone again), and told him that he had no right to ask about anything to do with the car, despite being an adult member of the household who also uses the vehicle.. Unfortunately, he's not as calm as I am (though I think few adults would remain calm when being shouted over when trying to find out simple information about the progress being made on their vehicle), and the argument that ensued ended with me getting a call that they wanted the car towed out immediately with the accusation that I had somehow put him up to calling. I was told that questioning how nothing has been taken care of in two weeks was an "attitude." It's not an attitude; it's a fact. Then they invoiced me for almost $200 for "diagnostics." Keeping in mind, the closest thing they had to a diagnosis of anything, after two weeks, was that the car doesn't start. I knew that without any training. If you read through their online reviews, you'll see that they are extremely efficient at immediately responding to any negative reviews, by casting aspersions on the reviewer, often over things that have nothing to do with what was said in the review (at one point, they actually spent the bulk of their response telling the reviewer that their car, which the garage had spent three MONTHS on for some simple repairs, was a lousy car and they worked on much better cars). If they were even half as diligent and efficient in actually providing service on the vehicles as they are responding to their multiple one-star reviews, they might actually be a decent garage. You would think that anyone with half an ounce of common sense might stop to think, if they have to refute so many bad reviews, that maybe they ought to READ the reviews and re-think their approach. This, apparently, has not occurred to them yet. This place is an all-clown circus with no idea what they are doing. They make big promises up front to get you to come in, and have no ability to actually follow through on them. I'm pretty sure the tantrum they had was an excuse to get out of a job they couldn't handle. I'm sorry I ever even heard of this place. Hopefully, they won't be around much longer, because they are a blight on independent auto shops. Thei

This business is very welcoming and friendly. The couple that own this business are polite. Cynthia…read morewas a great help in the many questions I had asked and she set me up with a great vehicle I will be purchasing.