To be honest, I only called to ask about an Explorer they had for sale. The dealer is in a small…read moretown and there is one, maybe two Ford dealers for miles. I would certainly give them the opportunity to earn my business. At one point I considered a career in sales and worked at another dealer for a couple of months, so I know how the business works.

Just got a new Ford Bronco from Ed Donato. Was a great experience from start to finish. He was…read moreknowledgeable, pleasant and efficient. Delivery was easy and he got us a great price on the trade in as well!

We'd give 10 if we could. After our (former) 2021 Prius…read morePrime was T-boned by a motorhome mounted on a Dodge Ram truck at 50 mph, we need a new car. That one was total - yet we walked away with only broken ribs. (Toyota's side airbags and emergency operator system worked perfectly). After other Toyota dealers harassing us with bait-and-switch offers for Certified Used Toyotas, which NOT Priuses, not small, etc., I put a call in to Waite Toyota in Waertown - about 5 hours from our house - on a Friday. Matt Spencer was the salesperson I reached, and he was a gentleman from start to finish. We drove home with our replacement 2021 Prius Prime (this happened to be an LE) Sunday. No upsells, no hassles about money or manager intervention, we got an additional 800 dollars off (we asked for 1,000 off) a good 2021, just like the car that had SAVED OUR LIVES, and in a safe, BRIGHT color that can be seen in all weather. All paperwork, taken care of fast. IN ADDITION, he sent a handwritten, personal thank you note, that was not just BS but showed he remembered us. I would drive 5 hours any time to get such a great experience. Sincerely, Anita P.

My local Toyota dealer could not look at my truck for 3 weeks. So I called Waite Toyota they said…read morethey would work it in as soon as possible. 2 weeks later with little to no communication unless I called for an update..they looked at the issue at hand. The truck was in limp mode. Finally I recieved a call at closing time on a Friday saying they couldn't fix it due to a wiring issue in the dash. Parts were nonlonger available threw Toyota. Wierd. That being said the truck was a 2006 tundra SR5. So with lots of disappointment asked dif there were any options for me to find the part. No help there. I was also informed of a hole in the frame next to the bulk head. With disbelief I responded not possible it was just inspected 11 months ago. The sticker on the windshield showed an inspection due in a few weeks. Knowing my truck would not pass inspection they continue to charge me for labor hours. 3 hours labor plus tax on a vehicle they knew would not pass inspection in a couple weeks. I paid the bill and had a toe service go get the truck. 1 hour away. Upon picking up my truck one of the service people came out and told the man picking up the truck that mice had gotten under the dash and ate through all the wires. Also proceeded to tell him there were several holes in the frame. The gentlemen who picked my truck is called me and asked if I knew about these issues. Of course that is not the story I got from service when the bill was due. I brewed for a week over the integregratity of this service department I had never dealt with prior. On Monday I called and asked to speak with the top manager asking why his people carried out a 3 hour labor charge on a vehicle they knew wouldn't pass inspection in a few short weeks and asked for a refund. Dan was his name and said let me investigate this and i will call you back tomorrow. 2 days have gone by and i have not heard back. I guess the moral to this story is momey definitely a prior not the customer. If i had gotten an hinest call from a concerned department i would have said stop tight there dont do anything its not worth it..but noone called me and they must get that teachings from the manager who never called me back. ​I have to add the rollback driver took photos of the rotten frame and sent them to me. It would have been nice if the service department could have sent me the pictures and gave me some advice not to put any money into this vehicle.

I had junior help out with buying a vehicle. I looked at a few used vehicles and ended up settling…read moreon a 2022 Honda Civic Sport that had just arrived on a truck. The entire experience was enjoyable. He was very professional and easy to work with. He helped get the best prices and incorporated a military discount on my new vehicle. I would recommend this dealership to others.

I purchased a pre owned Range Rover from FX Honda and it was a pleasant experience. Started…read moreprocess by sending an email with proposed deal including trade in which I thought was fair number. Quick response from Ellis who asked for photos and more detail on my trade. Short time later had specific deal with numbers that aligned with my expectation. Drove 4 hours up there (really wanted specific car) fully expecting some last minute games and mentally prepared to leave if any - totally unnecessary! Everyone I came in contact with was straight forward. Ellis who I had been corresponding with for a few weeks is a true gentleman. Paperwork processed expediently by a pleasant young lady that was actually the owner's daughter and was back on road in my new car in under 2 hours, with no games at all regarding trade/price. Had a follow up issue regarding spare key which was resolved by them a few weeks later by sending new key and a check to program at a LR dealer. Thanks to all at FX Honda as it is clear having bought multiple cars during my life, this is a reputable family dealership well worth my time!

They don't pay attention to detail and they don't address all your issues, especially if it's under…read morewarranty

My Wife and I just purchased our first Jeep Compass here, Joby was PHENOMENAL!!!! Hands down!…read moreBest car buying experience We ever had! He is so patient and listens to what we really were looking for and needed! He's unforgettable! Very knowledgeable about everything also showed us every inside spec of the vehicle and really puts his heart to what he does! Finally most importantly puts his Customers first! Will definitely recommend coming here.

They all very good to fix cars.....friendly staffs and very honest!! We still go there all…read moretimes when one of our cars had problems. So they fix it for good price!!

Amazing body shop. Clean environment. Fast service. They swapped out stock bumpers and put on new…read morebumpers as well as repair some vehicle damage in a timely manner. Price is beyond affordable and work is excellent. Only thing I'd bug on is there's a little communication- wasn't helped when I walked in the door I stood there for five minutes before anyone came out of their chair to speak to me.

These guys provided excellent service. They were incredibly helpful in dealing with insurance. They…read moretook the stress out of a fender bender. We originally went there because of their support of CareNet crisis pregnancy center. I am so happy that we went to them.