Highly recommend AGAINST going to this dealership…read more 1. My husband and I tried to trade in a vehicle we owned that had a couple issues (we knew beforehand & had a quote on how much it'd cost to fix it) and they low balled us on a trade in price. The manager had said he searched what the NADA value was for our vehicle and told us it was only worth $1,000 when that was in fact a lie, and it was worth $3,500+ more. They wouldn't budge on giving us a better deal for their Jeep we looked at or a better trade in value for our vehicle. 2. There was a couple different vehicles that we had looked at and done CARFAXs on and two of them had come up that they had been in accidents. When we got there, the sales lady showing us vehicles said there was an apparent agreement with the owner (I believe) that they weren't allowed to sell vehicles that had been in accidents. Yet they still have at least two for sale currently. not fishy at all 3. They were extremely unprofessional and the sales lady was wildly inappropriate. The manager scribbled prices on a blank paper and typed up his own paper on what their NADA Jeep value was instead of an actual price from the online website. The sales lady kept saying inappropriate things about being promiscuous/asking if my husband and I gotten "frisky" together because he has some scratches on his neck (made from scratching a bug bite the previous night). Overall they weren't willing to work or budge with us price wise whatsoever, they were unprofessional, inappropriate, and not much of a help at all. My husband tried to contact someone afterwards to talk to someone above the manager we had seen that day and he didn't do anything either. The only good thing to come out of this was finding a different dealership and getting a great vehicle that was in better condition, a better price, and the $4,500 trade in value our vehicle deserved without having to negotiate with them at all.

My family and I recently moved to Watertown area from Seattle, WA to start work at Advanced…read moreBusiness Systems. Being a family of four with two small daughters both in school (5 and 6 years of age), we needed a second vehicle so my wife can take the girls to elementary school and choirs, etc... Since we were new to the area and deciding on buying a reliable used car with enough room for the family, we consulted both yellow pages and yelp pages when we came across Watertown auto sales with numbers of outstanding consumer reviews. We took a drive there one Saturday and Brandon immediately welcomed us and made us feel at ease. There were fresh coffee and pastry and the staff (Jay and Carvlle) were also very professional and courteous. After just couple of hours, we were able to make a deal on a beautiful 2011 Honda Pilot with low mileage and one year warranty. Brandon never pressured us and he was very accommodating. We are happy with our purchase and sure to recommend the business to our friends, family and neighbors.

We've never had a bad experience here. Purchased a truck with Ellis and he got us a good deal, also…read morehelped us to get out of a lease. They accept walk-ins for state inspections whereas many other places around require an appointment. The only downside is that if you come here, expect to stay longer than anticipated.

I can't speak for the 1 star reviews that you'll see but I can tell you that my experience was…read moreamazing. I've now bought 2 vehicles from this dealer and I got amazing deals on both. I traded 2 2017 Dodge Chargers for a 2018 Jeep and Ram. Others might have had terrible salesmen; ask for Nolan! He's more than competent and is willing to do everything he can to get you the best price. In comparison, we drove down to Cicero to that Jeep Dodge Ram (Burdick) and it was terrible. If you look at my Yelp profile you can read the review I did on them. Their dealership may appear better but it's not. This dealer here in Watertown is the best when it comes to Mopar. If nothing else, go in or call; ask for Nolan and tell him Tavares sent you.

Dave and Erick were great in helping me get a new vehicle when mine would not pass inspection…read moreagain. I am appreciative of all the hard work they did, communication given and the transparency they provided. Thanks guys.

!!!!!BEWAREBEWARE BEWARE…read more Wish I could give this place 0 stars I bought a 2014 ford fusion from them and the passenger seat stopped working along with my driver side and passenger side mirror. Not only that my muffler was held up by zip ties and was broken.

Recently bought a Honda CRV, great customer service! No pressure to buy, very professional and…read moreclean! Car had a few issues that the owner had fixed before we came to take a second test drive. Would very much recommend over the big dealerships!

This place is the real deal, and it's owned by an auto repair professional! So you can guarantee…read morethat this place won't screw you over!!

I don't even know where to begin. I bought my car here about 2 years ago and everything was fine…read morewith the sale- no complaints. But yesterday I brought it in for service ( 4 new tires, new filters, and I had oil leaking in my garage) at 9 in the morning. I was told I had a 9AM appointment. I had another ride to go home so I left the car there. 6 hours went by with NO communication so I called them at 3PM and after the person who answered the phone searching around, I was told my car is just at the point where they are changing the tires. I asked if they knew anything about the oil? The man on the phone had no idea and even after asking people had to have Brian call me back. Well Brian never called me back I waited another 40 minutes (we were getting close to closing time now) and was told oh yeah come on down the car is done. I said what happened with the oil? Why was it leaking? And was told that just the cap was loose, but it sounded weird the way he didn't know what I was talking about so it gave me a bad feeling. Well I got there to pick my car up, and I paid ($1140) and was told everything is fine but I see on my print out it says "cracked pan zip tied together". Of course I asked about it and Brian had NO idea-he went into the back for SO LONG and came out and basically accused me of having it being broken even though I BOUGHT MY CAR FROM THEM AND HAVE NEVER TAKEN IT ANYWHERE ELSE. He refused to do anything about it, did not even tell me on the phone so it could be fixed and was basically staring at me like well what do you want me to do. I don't understand how you can bring your car in here to get fixed and not only do they NOT fix it....they break it. At least now I know why no one called me all day. Oh and to top it all off when I got home I checked all my tires, they are not even the same brand. They gave me 3 tires the same and one on the back is a totally different tire. I am BEYOND disgusted of how this service department is run and we will NEVER be going back or buying cars from here again.

Great and fantastic sales service and management quick and easy if your going here to buy a car go…read moreto Anthony he helped us out and no hassle or games, thank you guys for great customer service and care.

We'd give 10 if we could. After our (former) 2021 Prius…read morePrime was T-boned by a motorhome mounted on a Dodge Ram truck at 50 mph, we need a new car. That one was total - yet we walked away with only broken ribs. (Toyota's side airbags and emergency operator system worked perfectly). After other Toyota dealers harassing us with bait-and-switch offers for Certified Used Toyotas, which NOT Priuses, not small, etc., I put a call in to Waite Toyota in Waertown - about 5 hours from our house - on a Friday. Matt Spencer was the salesperson I reached, and he was a gentleman from start to finish. We drove home with our replacement 2021 Prius Prime (this happened to be an LE) Sunday. No upsells, no hassles about money or manager intervention, we got an additional 800 dollars off (we asked for 1,000 off) a good 2021, just like the car that had SAVED OUR LIVES, and in a safe, BRIGHT color that can be seen in all weather. All paperwork, taken care of fast. IN ADDITION, he sent a handwritten, personal thank you note, that was not just BS but showed he remembered us. I would drive 5 hours any time to get such a great experience. Sincerely, Anita P.

My local Toyota dealer could not look at my truck for 3 weeks. So I called Waite Toyota they said…read morethey would work it in as soon as possible. 2 weeks later with little to no communication unless I called for an update..they looked at the issue at hand. The truck was in limp mode. Finally I recieved a call at closing time on a Friday saying they couldn't fix it due to a wiring issue in the dash. Parts were nonlonger available threw Toyota. Wierd. That being said the truck was a 2006 tundra SR5. So with lots of disappointment asked dif there were any options for me to find the part. No help there. I was also informed of a hole in the frame next to the bulk head. With disbelief I responded not possible it was just inspected 11 months ago. The sticker on the windshield showed an inspection due in a few weeks. Knowing my truck would not pass inspection they continue to charge me for labor hours. 3 hours labor plus tax on a vehicle they knew would not pass inspection in a couple weeks. I paid the bill and had a toe service go get the truck. 1 hour away. Upon picking up my truck one of the service people came out and told the man picking up the truck that mice had gotten under the dash and ate through all the wires. Also proceeded to tell him there were several holes in the frame. The gentlemen who picked my truck is called me and asked if I knew about these issues. Of course that is not the story I got from service when the bill was due. I brewed for a week over the integregratity of this service department I had never dealt with prior. On Monday I called and asked to speak with the top manager asking why his people carried out a 3 hour labor charge on a vehicle they knew wouldn't pass inspection in a few short weeks and asked for a refund. Dan was his name and said let me investigate this and i will call you back tomorrow. 2 days have gone by and i have not heard back. I guess the moral to this story is momey definitely a prior not the customer. If i had gotten an hinest call from a concerned department i would have said stop tight there dont do anything its not worth it..but noone called me and they must get that teachings from the manager who never called me back. ​I have to add the rollback driver took photos of the rotten frame and sent them to me. It would have been nice if the service department could have sent me the pictures and gave me some advice not to put any money into this vehicle.