Very thorough listens to your concern. Atmosphere is clean employees are helpful and polite.

Our regular vet was double booked for the week and we needed an appointment so they referred us here. The woman who answered the phone didn't have amazing customer service but I was able to make a appointment and I trust my regular vet. The receptionist offered me 10:15 for the following day, which I wrote down and then at the end of the call confirmed 10:15. Later in the afternoon I received a text that I had an appointment at 10 am on the following day. 15 minutes may not seem like a big deal, but for someone like me who respects people's time, especially my own, it was frustrating. I left extra early because I did have some concerns and we arrived around 9:45 a.m. The parking lot was empty so we walked out dog around to let her potty before going in. The lobby is good sized with a decent amount of seating and there is a restroom for use. Check in and new patient registration was simple and we were seen within a reasonable time. I got the same feeling from the vet as I did from the receptionist, which wasn't great. There was no introduction or explanation. I only know what his name is now because it is listed on the receipt they emailed me. He checked her ears and mouth and immediately said she needed a dental cleaning. I explained she has them annually at our regular dentist and he stated "sometimes they need them more often". They have fliers for their dental cleanings on the wall and it just sort of felt like an immediate sales pitch, which I didn't like. Then, he grabbed her and turned her over without advising he was going to that, which made both my dog and I a bit uncomfortable and I ended up holding her so she would be calm. He offered to run tests but I explained again the two things we needed and he said he would give me a quote anyway and left the room. When the Veterinarian's Assistant came in, I had her remove the testing from the estimate and ok'd the things we did need. I am going to share the cost with you because I think it's helpful. We were charged: $59 for the exam, $35 for Bordetella, $98 for Cytopoint, and $12 for a medical waste fee. Our bill came to $204, however my credit card was charged $206.04. I was advised when I went to pay that there would be a 1% charge to use my credit card. I did not see a sign but the staff did tell me when I gave them my card just before I paid. I was fine with that and understand this is a common practice but again, with my time and money I am a meticulous person. I am always early and I save all receipts and log every transaction I make. I noticed later my receipt said $204 but my card was charged $$206.04. I contacted their office and asked for an updated receipt reflecting the charge and they replied "The credit card terminal charges 1% of the transaction amount." California law requires that the receipt accurately reflect the amount charged. If the surcharge isn't itemized, then the receipt is misleading and it looks like you were overcharged compared to the paperwork you were given. By law, businesses must give customers a truthful record of the transaction. Also, for comparison, our vet charges $44 for an office visit, $77 for Cytopoint and $1 for the Environmental Disposal Fee so their prices were definitely higher overall than what I typically pay. Ultimately my dog got what I brought her for but I do not know if I would choose to come to this office again. read more

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I brought my puppy in for vaccines and had very disappointing experiences with the front desk staff. Skinny blonde receptionist offered additional vaccines, but when I asked what they were for, she snapped back that it "depends on your lifestyle." She was rude and dismissive. If you're recommending medical services, you should be able to explain what they're for, especially to a puppy owner asking a basic question. Another older receptionist wasn't outright rude, but very cold and monotone. There was no warmth or friendliness at all. On a positive note, one of the younger receptionists was kind and helpful, and the Asian vet tech was absolutely lovely and very sweet. Unfortunately, the front desk sets the tone for the entire visit, and this one was unprofessional and unwelcoming. I will not be coming back, thank the Lord. This facility really needs to retrain their reception staff on customer service and basic courtesy. Working at a veterinary office requires compassion, and that was clearly lacking at the front desk. read more

Everyone was so sweet and caring. They got me in super quick for an appointment. Will come back and bring my other pets too. Highly recommend this place you your FURR babies!!! Greatly vet and environment!! read more

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This review is very long overdue. I've been a customer here for more than 5 years, I've always had great service and the doctors have always been helpful and knowledgeable. I am a breeder and work with a reproduction specialist at another clinic. I always bring my girls here for their c-sections and I'm very aware of their protocol. I called to make an appointment and the receptionist asked me the same question they always do, will I be getting a PG test. I said no as usual and she said ok you'll sign the form, no problem. I come in for my appointment and the skinny blonde girl called us up, it was very busy and there were a few older people that were hard of hearing- speaking loudly. The receptionist said to me "oh you're here for a c-section and pg test" I responded back to her no I'm just here for a c-section. I had to speak loudly because of how loud it was in the office. When I turned to look at her she had the most rudest meanest look on her face, she responded so incredibly rude with so much attitude. I told her that I've been coming here for years and I always sign a form. Again she responded so rude and condescending that she was new but that's protocol and she'll ask the doctor. She came back saying that yes I was right. I even asked her why she was speaking to me in her tone and that she was very rude. I didn't feel comfortable. When I had come back to the office she didn't realize I was there and was talking about me to the other receptionist. She was also bad mouthing another customer as well. She should not be working with people if she can't control her emotions. I don't think I will return with her still working there. The back staff are always incredibly sweet. This was the first and only time I've ever had this experience here, but it was completely unacceptable. read more

I had a great experience at Golden Valley Vet. The staff was friendly. I just moved to the area and needed an appointment for my dog who was not feeling well. I was able to get appointment right away and they also had a great deal for dental cleaning. I also appreciate their office hours, since they're open later and open on Saturday. read more

Absolutely love this place. Everyone is always so helpful and nice. I have never had a bad experience in the 6 years we have been going there. They treat us like family. I trust them with my babies. read more

Worst vet service. Reception is the rudest person on the planet. They overcharge with their services. I tried getting a hold of the Dr. for over 3 weeks and he still hasn't called back. The rude receptionist said they would return my call within 72 hours. When I called to follow up, she says the Dr. is too busy to return calls. Do your research before taking your furbabies to a vet. Stay away from this place. read more

Such a friendly place! My little boy was having issues and I have been to vet clinics who would say " he's fine " .. then be done. The Dr , really tried to figure out what was going on. I appreciate the staffing! See you guys soon for the recheck read more

Golden Valley Vet - Veterinarians Near Me - Lathrop, California

I came here because I needed to get my puppy seen by a vet. This was my first time visiting this vet. The receptionist, young skinny blond lady I believe her name was Ricky or something similar, was very rude and disrespectful. After she answers the phone, she's badmouthing the customer she just got off the phone to the other receptionist sitting with her on the front desk Very unprofessional talking about other cust in-front of other cust.When she was asking me for my info, I spelled my name 5 times and she still got it wrong. I told her she miss spelled my name she got mad and tried to argue back. I went back cause I really liked the vet , he is great. This was the only reason I came here. Again, the same young blonde lady She was very rude, no eye contact. After the visit with the vet. I had to book another visit, she quickly left so she didn't have to book my appointment and to cash me out So I asked the other receptionist if she could book my next appointment, just like the blonde girl attitude, she refused to book it and told me I have to wait for the other lady I guess her name is Ricky . I mean if she hates dealing with people, she needs to find another job. We're there to see the doctors not her. Useless. I do have to say Kim George and the vets are great that's the only reason why I went back read more

Golden Valley Vet Hospital is violating standard medical record regulations and abusing people's trust. For any first-time pet owners or ANY pet owners at that, please completely avoid this vet clinic. I am a first time pet owner so I really do not know much about vaccinations or preventative care at all... I took my pet for a health exam and preventative care and left with a hefty bill of over $400+. Instead of this being a clear, positive, and informative appointment this was one of the worst experiences I've ever had with my pet. Aside from the rude welcome we got from the blonde haired receptionist, the doctor decided it was safe to give my dog that weighs less than 23 pounds more than 3 vaccinations at once and they failed to inform me of the vaccination sites AND most importantly of any possible vaccine reactions to lookout for. My pet had a very severe vaccine reaction and when I called the clinic, they were nothing but rude and dismissive. Luckily, a family member of mine is familiar with vaccinations and clinic protocols and informed me of adverse vaccine protocols that hospitals and manufacturers have in place for cases like this. I requested the vaccine lot number as well as manufacturer information, and the clinic decided to lie and withhold the information referring to the vaccines. They stated "sorry we threw the vials away already"... not unless they threw out their whole refrigerated case of vaccines for each vaccination, which was 4 vaccines (meaning up to 25 single-dose vials each case) this is a disgusting lie and violation. I legally own the right to access my dog's complete medical files and those details, like the specific vaccine brand and lot number must be documented. This withholding of information prevented me from seeking financial compensation from the manufacturer for possible treatment costs. It also delayed my pets care in regard to the vaccine reactions. Not to mention my pet was also prescribed a Bravecto chewable and we were told to give this right when we get home. Thankfully, we did not, so we know that the vaccines caused these reactions, but if we would have given it, we would not have known, this would have been just another issue for us not knowing what may have caused our dog to get so sick and lethargic to the point of collapse. When I spoke to management regarding this issue, we were told to bring our pet in and to pay another bill for treatment without them taking any type of responsibility or any attempts to make this right. Save your pets life and your own sanity by taking your business anywhere else because this place cannot be trusted at all. read more

Do not recommend. I was not impressed with the service at this clinic. On more than one visit they cut my dog's nails too short and she bled. Nobody mentioned it to me when I picked her up. I only noticed when I got home and saw how far back the nails were cut. I would not let them trim my dog's nails again. When I've asked questions about my dog's care it's been difficult to get clear answers from the doctor, and the front office staff has been very dismissive. Based on my experience I will not be bringing my dog back. One star. read more

I feel so lucky to have found Golden Valley Vet, they came recommended by another well established veterinary clinic. Brought our dog in for a teeth cleaning and biopsy of a lump on his gum. Thankfully they ran a blood panel and caught kidney problems which could have been devastating if they had went through with the sedation for the teeth cleaning. With their care we have been able to get Tuckers kidney levels into the normal range and after a month were able to proceed with the teeth cleaning and biopsy. I felt the front desk staff, med techs and doctors to exceed my expectations. I didn't feel as if expensive products or unnecessary procedures were pushed. I found the prices to be very fair. As someone who has a bunch of rescued fur babies from cats, birds and a dog they have gained a loyal customer. read more

I have been going to Golden Valley Vet for about 3 years now since I previously had bad experiences at 3 other local vets. I have had nothing but great visits, they take very good care of both my pups, both Drs listen to my concerns,, all staff front and back know my girls and I by 1st name. Always helpful, via phone call, email or in office. We wont take our girls anywhere else! read more

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I am so very thankful to have found Golden Valley Vet! From start to finish, the experience was incredible. Scheduling was easy, and the staff was beyond helpful. They performed an EKG before my dog's dental cleaning to ensure he would handle sedation safely, which gave me so much peace of mind. They ended up pulling nine teeth, and the care they provided was top-notch. They kept me updated throughout the entire process, and the cost was very affordable compared to other places. I will 100% make the hour-and-a-half drive to continue my dog's dental care here. Thank you so much to the entire team at Golden Valley Vet! read more

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AVOID!I have been a client for over a year and I have seen first hand how staff mistreats customers. From talking bad about other clients openly to eye rolling and sarcasm directly if you ask questions they don't like.In the past I requested my dogs follow up after surgery not to be done alone n the back room I offered to pay if I had to so I could be in an exam room to show the vet concerns and ask the questions. The clerk did act strange that day. From that point on they started acting different.The receptionist ( blonde tall skinny ) was targeting me- being openly sarcastic and purposely putting us behind everyone else who walked in later even though we were on time for our appointments & office was empty. I wasn't positive this was happening purposely until the last appointment. I spoke up about the possible mistake and she became worse with sarcasm, eye rolling and no correction. Again she had shifted us to be very last even though it was verified our appointment was before all other patients that came in for an hour afterwards. At this point no other patients were left. After seeing the vet this clerk refused to check me out and I asked her if she could get the other clerk she said no. She snickered and laughed for about 25 min as we were the only ones in the waiting room - then cried wolf to the back staff on the phone that I was leaving without paying when i told her if she didn't get someone to check me out I'm going to have to leave. She had absolutely inexcusable behavior. I posted a review online and a week later I had a call from the office manager who had not been there. She did not apologize she actually accuse me of all kind of fabrications and had most of the information wrong as she threatened me with fines if I did not take down my online review! She also admitted they have a strike system so I had a strike already when I asked to see the Vet previously in a room for follow up instead of sending my dog back alone. ( I did not know until then) So since they did not like me already this was the last strike and they would send me my dog's files. There is no way I would ever go back to this business anyway. The letter I received with my files was something preformed they must use all the time whenever they don't like a client or get caught in a bad way. There are so many other wonderful vet clinics to choose from. My recommendation is AVOID this clinic at all costs! Update- the response to this post from the business is them denying the truth! I was exactly on time for my 3:15 appt-in fact I called ahead to verify the time! (If the receptionist refused to do the check in on the computer that's an issue!) since they claim to have video & audio then they need to review it! Right now they are choosing to tell lies. The person who called me chose not to listen to anything I had to say and in fact continued to repeat lies, harass and bully me on the phone! This office manager told me what a horrible person I was for actions that were untrue and she DID SAY IF I DID NOT TAKE THE POST DOWN THEY COULD FINE ME! This is very disturbing behavior and they are absolutely doubling down. Horrific! read more

My mom has brought her dog here for the last 3 years. They're very Overpriced, the lady at the front desk is rude every time. Today, there was an awful lot of yelping coming from bandit,in the back. They bright him out and we paid and left. He's got long hair on his feet but when I looked at his toe nails, they were cut so far down into the quick, it was no wonder he cried so much. read more

Golden Valley Vet - Bandit bloody toe nail was cut way far into the quick. - Veterinarians Near Me - Lathrop, California

They were were very nice when helping. The vet tech George was very informative. My frenchie had puppies on out way there and they checked the pups too. read more

DO NOT take your pets to this veterinary clinic! Worst customer service ever! Blond front desk staff member with an attitude that comes across like she couldn't care less about you or your animal family members. It's all about money with this Vet Hospital and the vets there. Daughter took her 6yo black lab in to be seen for loss of weight and lack of appetite. The vet gave her some medicine (basically like ibuprofen for dogs) said that if it wasn't better in a week bring her back. Symptoms were very concerning so she was taken to Standiford Vet Hospital in Modesto the same day who diagnosed a critical issue with the liver that required immediate intervention. Asked about spaying and neuter for 2 of our small dachshunds. $450 for the male and $495 for the female! WOW Pet Advocates in Tracy charges $170 and $200 in comparison. There are so many better options for quality veterinary care in the area. Don't frustrate yourself and risk putting your pets at risk by going to this place. read more

I had brought my dog here when I first adopted her and she came super sick. We did the bloodwork and treatment and she's been great so far. I recently today had to bring my kitten in on a last minute emergency appointment when she was running a VERY high fever of 105.6. They did what they needed, administer fluids, did X-rays and blood work. I just got my little one home and glad she's feeling much better. I love everyone who works here, they are great people. The staff are so kind and I'm happy we found our forever vet clinic read more

Golden Valley Vet - Kitty - Veterinarians Near Me - Lathrop, California

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Thank you to the amazing staff at Golden Valley Vet in Lathrop! My girl needed an emergency c-section and they made the experience so much easier. From the frantic phone call by me at 6pm on a Saturday evening until 8:30pm when we were walking out the door with six beautiful puppies, the staff was exceptional. The front desk personnel were kind and supportive and the techs were very knowledgeable. read more

Great friendly service. Made my puppers feel very comfortable. Would recommend and we will be back again.

I love this place. They took care of my dog with the most loving care. From the receptionist, the techs and the doctor, they were amazing and very thorough. read more

I can't take you enough for saving my Gio. He has done a 360°since surgery. The staff treated us like family. A place that we usually don't like, he did so well at. He was calm, so I knew right then that he read the vet as a good place and felt comfortable. I've never had that experience until we started going to Golden Valley, and that has put me at ease. Gio reads people very well, to say the least, and I know when things will work and when something isn't a good fit. I will always be grateful for Dr. Chahal and his staff. Sarah and G read more

Golden Valley Vet - GIO - Veterinarians Near Me - Lathrop, California

The team at Golden Valley are awesome! The facilities were very clean and well maintained. Brought in a small terrier mix to treat a bite wound, and Dr. Sandhu saw us quickly. He and his vet tech, Antonio, were kind and took the time to answer all of our questions and provide sound advice. We had taken the puppers to another vet that wanted to charge almost $2,000 for various unnecessary treatments just to examine the bite wounds. Dr. Sandhu and his team advised that none of those test were needed. Due to the age of the pup, we did end up having to leave her for a couple hours for treatment, but she went back home same day, and is being nursed back to health with a follow up scheduled in one week. The honesty, knowledge and kindness exuded by Dr. Sandhu and his team gave us all a sense of relief, trust and comfort. 10/10. read more

I brought my two fur babies for ther first physical and shots at Golden Valley Vet and the staff amd service was great.

My cat had an emergency that, based upon his unusual behavior, sudden symptom and obvious pain needed immediate attention. None of the vets in Tracy would make time to see us, and 2 actually turned us away on site, so I followed the reviews here. I walked in and was immediately greeted. The receptionist/tech took one look and assigned us to an exam room right away. We walked in and we're seen within 20 minutes. As I suspected, it was serious. The ran some tests and confirmed a ruptured internal abscess that needed immediate surgery. They MADE TIME to do it ...immediately. As I waited in the reception area I noticed the entire facility is brand new, spacious, super clean, and set up to accommodate all shapes, sizes, ages, and breeds. Very different from every other vet I've visited with my fur family in the last 50 years. There's also a restroom for humans and a grassy outdoor area for the furries and plenty of parking. It's also conveniently located just off the highway, but tucked away in a nook occupied by a church, so there's no traffic and no competition for parking during vet business hours. As I waited in the outer office for news I spoke with many folks who came and went for regular visits and follow ups. All were at ease, because of the calm vibe and the waiting area was large enough with separated seating so territorial issues weren't triggered. All spoke highly of the care and kindness there and I concur. Everyone including the vet was sincere and well informed. Dr Singh was incredibly kind and responded to all of my questions in detail, offered all of the options, and was respectful of my budget as we discussed what was most important. They also accept pet insurances and Care Credit. Our situation was entailed, and we chose the best possible solutions cooperatively. I felt heard, understood, and it was clear that he's on top of things technically AND cares and is very sensitive to the individual needs and feelings of his furry clients and their companions. The surgery was long but successful. After Several hours of recovery to be sure he was stable enough, we returned home with detailed instructions, needed meds, and a follow up scheduled. Our initial visit was on Friday yet we received 2 calls over the weekend checking in. They were available for questions in the interim, and when we returned for the follow up, I expected s bill for at least $100 and was told it was included with the surgery. I wouldn't hesitate to return here and have already recommended them. Dr Singh is an asset to the community, and definitely a very sincere healer and advocate on behalf of our fur friends. read more

It's 5:30 pm Tuesday Jan4 th 2025 the lady who answer the phone has an attitude problem ! She is rude not helpful she sound like a rude Police officer straight to the point ! Don't want to deal with panic people ! She didn't calm the situation down she has no patients ! She ask what wrong is this a check up health care . Need to be seen Or emergency I said For one we don't know we aren't vets . All I know our dog has a reverse sneeze and a cough something sound like it stuck ! The lady who answer the phone said what do you want to be seen for ?! I said I told you and we don't know what category it falls into ? She has a rude a bitchy attitude . Armco like we know what's wrong with our dog ! I said we don't know that's why we called you ! And I said you need to loose the attitude like we know what's wrong with our pet ! Then she hangs up Rude !!! Good place but the person who answer phone not good to calm people down who might have pets that panic like us ! They just lost us ! And others who bring there pets ! read more

After reading the reviews, I canceled my dogs appointment then I woke up and said let me go to the place went there and the vibe was good so I left my dog and I was happy with the outcome. They didn't try to price gouge me and they gave me options, so I'm very comfortable now. Yes I would definitely use them again. My advice to them is try to rectify the problem when people get mad and leave these bad comments because my experience was great and I'm so grateful for that hard nowadays to trust these vets, and find a good vet. I gave them a five star. This is my honest opinion the place was clean. Also it didn't even smell like dog most places do thank you for taking care of Fendi. read more

Took my dog in to get checked out while visiting a friend. The vet was very gentle and thorough. I will bring her back for teeth cleaning. Friendly staff. I like this place. read more

Today was my first time visiting. I needed a new vet. I use to go to Standiford Vet in Modesto but they are rude, costly and never have any appointments available. Omg.. Golden Valley is so much better! The doctor and staff are amazing. They don't pressure you and are very understanding. The doctor explained everything to me from cost to care. Finally found a great vet for my Abby and Ernie. read more

I went in Tuesday and felt my dog had ringworm was told they wouldn't give me the treatment (topical) unless they did a skin test to prove it. I had been putting the anti fungal topical on it already for a week prior but since part of the ringworm was in her mouth I wanted oral antibiotics. Plus she's been licking the cream off. Well the Vet and Vet tech (her crocs say salty very professional) both reiterated that they won't do anything without the 170.00 skin test to prove that it was ringworm. Well fast forward to today I received a call that it was in fact ringworm and they can only give me miconazole cream for 25 dollars ( 10 dollars at petco)which is what I have been doing therefore the test was infact pointless didn't change any outcome and I wasted 250.00...what a joke. read more

I had a semi emergency with my dog on a Saturday. They were able to get us in on a regular appointment. The staff was sweet and kind. The dr explained everything to me in a caring manner. read more

We have 4 (previously 5) fur babies and have had nothing but positive experiences with this Vet clinic. Everything from sick visits, annual checks, allergy shots to having our fur baby put down. All very positive experiences. The front desk staff has been very helpful, and the doctors very good bed(table) side manner. Have recommended them many times over when people ask on the Tracy and Lathrop pages for a vet rec. read more

I rarely do reviews, but for my furchild, I will. Kona started becoming fearful of going to check ups, after she got spayed at Banfield. Last year, we had to bring her to a new vet in Tracy, but the vet didn't even check her properly coz she was fearful. Vet immediately recommended to an orthopedic surgeon due to her limp. We had a feeling she just had a pulled muscle since it happened when she was playing with a puppy bully and was just a clumsy little boy. We followed our guts and just gave her joint chews - amazing! Her limp was gone in a week. Fast forward today - we decided to try GVV and Kona was happy. She was at first panting and scared, but from the reception check in until meeting the vet, to getting her shots, they were so patient. They waited until Kona was comfy with them to touch her. I think we finally found our go to clinic! Thank you Golden Valley Vet! read more

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This place is amazing we have had two c sections so far with our frenchies and each time Golden valley Vet did an amazing time!!! They are very punctual & very friendly!!! The scar on my females healed up very nice and there were zero complications!! Also the puppies all did great that are so professional love them highly recommend!! Thanks so much for treating us with the up most respect appreciate how your team deals with my dog daughters I'm so happy I found this place can't wait to see you in the near future.... read more

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This place is absolutely amazing and is helping so many animals. The staff is very friendly and accommodating and the veterinarians do great work. I am the Director of Operations for The Milo Foundation and I schedule all of our dentals here. They have appointments available all the time, they allow us to add on procedures and treatments last minute and they definitely have the lowest prices. We have taken multiple cats and dogs there to receive dentals and they all have healed very well. We had a senior chihuahua go them for a dental and they extracted 14 teeth! He healed great and was interested in food right after. They clearly complete the procedure with care to insure minimal pain to the animals. As a professional in animal rescue, I can highly recommend Golden Valley Vet! read more

Took my puppy here and was told they would call me with the results within 24-48 hours. I had to call them twice! These people can't even provide a simple call with results how can you trust them with anything else? Surely overpriced and the girls are more rude over the phone and never take responsibility for failing to call back in a timely manner. Beware! read more

This place is awesome!! Our Frenchie (7 months old) needed help right away & our usual vet couldn't get her in for 2 weeks! A friend recommended this office & we're SO glad she did! They got us in that day & were very friendly to us & our pup & her issue cleared up quickly. They have late hours & even Saturdays. Highly recommend!! read more

Many years ago when they first opened I did not have a great experience with them. I felt they overcharged and didn't care. So I never went back. This was well over 10 years ago maybe. I came back here in desperation after seeing 2 other vets to try to treat my kids' beloved cat. The vet in Manteca that I thought I could trust and did his last surgery very well was now writing us off, and their staff was rude and dismissive. I came here and all of the staff is amazing, everyone was so nice. The vet was very straightforward with me with what needed to be done. They called in a specialist and that guy was amazing, very communicative, sent pictures of the entire procedure, kept me updated all day. This place does not push unnecessary tests and procedures on you. And the amount I paid for another surgery of this magnitude was surprisingly not bad compared to other places. During a follow up I heard a couple with their pregnant dog and heard the cost of a c-section and was surprised at how cheap it was, apparently people drive from other counties to come this vet. The doctors made sure to follow up and explained everything fully. Only thing negative I would say is that it is a small clinic and they have to send lab/blood tests out and X-rays to be read. But...they're really quick to get back to you. So not enough to knock off any stars read more