This seems like a bit of a repetitive review. The good: Very clean. Very nice. Great hours and availability. The docs seem to know what's going on. They have a lot of staff on hand and specific prescription food. Their response for prescriptions to send out to Chewy is also very fast. The bad: Most of the time I call and they answer and ask me to hold (unless it' an emergency). I hold and hold ... and HOLD. In fact I have held sometimes over 20 minutes and nobody every comes back to help me. Just because it's not an emergency and I am willing to hold that does not mean FOREVER! After you help your customer in line then it's my turn please. Oh also, you had better have a LOT of money because this place will not start with the basic things. They immediately head right to the easiest way to make as much money as possible. Cat got a wheeze and lost a couple pounds? Let's run bloodwork for $650. That all came back fine? Oh ok, then let's do an Xray for $650. All clear there? Doc basically refuses anything else but an exam of the GI for $750. We pass on the GI test and the breathing get's worse. Call back and now they want to start the process over again with chest Xrays for another $650. How about starting out small and do some steroids or an antibiotic first? I guess that's not going to make them enough money. Imagine going into a doctor and saying you have a fever and a cough and they immediately send you in for Xrays and bloodwork and CT scans and an MRI just for the hell of it. Hey Jules ... Not everyone has a money tree in the back yard. read more

Amazing service. Friendly staff. I requested a new patient appointment and was seen within a couple days. The facility is clean. The doctors were informative and helpful with everything. So far so good with no complaints. They have an online pharmacy so you can order all your meds and treatment online and have it shipped to you. read more

We've been bringing our dog Epic to Jules Veterinary for the past few months as she battled cancer. After nearly 12 wonderful years with her, we were faced with the heartbreaking decision to say goodbye. From the moment we scheduled the appointment, Jules' team was kind, sincere, and incredibly accommodating. When we arrived, someone quickly guided us into a private room, giving us the space and privacy to say our final goodbyes. You could feel the empathy in the room -- the staff genuinely understood how painful this moment was for us. Epic wasn't just a pet; she was part of our family. We spent nearly an hour holding her, reminiscing, and even helping our almost 5-year-old daughter begin to understand the cycle of life and death. The vet was gentle, detailed, and respectful, explaining the process with so much care that it helped ease some of our grief. They gave us the option to keep a piece of Epic with us -- clipping a bit of her fur and offering a keepsake paw print, which arrived a few days later for pick up. It was beautifully done and means so much to us now. While no goodbye is ever perfect, and there are always little things you wish could be different in hindsight, the team at Jules made an impossibly hard day just a little softer. They treated us -- and Epic -- with dignity, patience, and love. We weren't just another family. Epic wasn't just another dog. Thank you, Jules Vet, for helping us say goodbye in the most caring way possible. read more

Jules Veterinary Center - The Go family with Epic :( - Veterinarians Near Me - Tracy, California

If you care for your pet, have 100% knowledge that this people WILL find any reason to abuse you and your pet. The service for your animals has become just a business. They just take advantage of your love for your pets and pull out insane amounts of money for no reason, we paid near 3k in our cat for them to deny re-prescribed medication because they wanted to "check him one more time" other 700$ just for their fun. I feel disgusted by this place, they should be out of business. read more

Wish I could give it 0. The front staff was nice .. Dr himself thought it was speed race to speak as fast as possible than get mad when you asked him to slow down and had questions. Than the exam barely touched the kitten zero explanation than walks in another staff member with $600 plus worth of treatment. All she really needed was antibiotics double checked w another vet next day to make sure If you want high bill zero treatment effort come here read more

If I could leave zero stars, I would. After trusting this vet for years and spending thousands, I brought my dog in for a mouth infection. They told me they were 99% sure it was cancer, which led to over $4,000 in charges -- including screenings for his lungs, heart, kidneys, and bladder, even though my concern was only his mouth. Test results came back showing it wasn't cancer. The issue briefly improved, then returned just as bad. When I brought him back, they told me I'd need to pay again and then refused to see him altogether, saying it was unrelated -- without even looking at him. I was respectful the entire time. Their actions were unprofessional, exploitative, and dismissive, especially after the money I paid and the trust I gave. I'll be attaching their email telling me not to return -- decide for yourself. read more

Jules Veterinary Center - Email from Dr. Olsen the lead and also general manager - Veterinarians Near Me - Tracy, California

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Wonderful experience every time! The staff is friendly, very detailed, and makes my pup feel comfortable. Thank you for the great care!

I brought in my cat (almost 4 years old) for an echo on her heart with a cardiologist. I was told they wouldn't have a cardiologist in for two weeks and that if I was concerned I could go to the emergency room. I took the appointment two weeks out and waited.. But on the day of the appointment the cardiologist wasn't there and I had done the echo with a radiologist instead. I didn't realize this until after the appointment, but the scan had already been done with the radiologist and was NEVER reviewed by a cardiologist. She has been diagnosed with HCM by my doctor that reviewed the results after, and I was told it could be pretty severe (as bad as only having 12 months left in her life!) Not only am I distraught with the information, but I have to wait an additional 3 weeks elsewhere to have her results viewed by a cardiologist so we can work out an actual treatment plan. I am just hoping the medication she was given will keep things from getting worse so my cardiologist can tell me how severe her case is and what we can do to give her the longest, healthiest life we can. Worst news of my life and I felt little to no compassion or help from my vet, just dumped info on me with nothing else to do besides "go see a cardiologist at a different vet" and good luck basically. The only positive is that the results were quick and I was able to get medication next day. EDIT: I had my kitty's results looked at by another vet and they reassured me that the damage to her heart is moderate and the medication will be a good preventative to further complications that aren't currently present. The clarifications calmed me down a bit and I was given a lot more hope for the rest of her time here. (She could live a lot longer than was previously relayed to me) I wish Jules communicated the information more compassionately to me and gave me hope. I understand they don't want to be blamed if anything unexpected were to happen, (given HCM being unpredictable) but completely crushing a pet owner's hope for their pet's health is unnecessary to defending your practice. I have been well informed now and I have a better understanding of the next steps to take for her thanks to my vet she usually sees. read more

Adopted 2 cats from Tracy shelter after New Year's. I went here for 1 time complimentary checkup appt. and rabies vax. I intended to take both cats at the same time, but had trouble getting one in carrier, so they allowed me to reschedule that. One needed eye drops and the other ear drops which I was able to purchase there. I appreciated the schedule accommodation and ability to purchase meds. on site. read more

My baby girl passed away here and the doc and the whole staff was so caring and understanding. I forgot the name of the vet but she was great. She was calm and reassuring during that time I was breaking down. I am so glad that I brought my baby girl here to cross the rainbow bridge. Thank you again, I will never forget your kindness. read more

My Mateo has been going to Jules since his first Wellness exam in 2021. Since his records were started there and Jules staff were familiar with him and his littermates. He was pup #9, I believe. Staff have been so wonderful with him, especially when I had to put him in the crate before his appointment. I have the rest of my critters going there. I have been very pleased with their care, being heard when I have a question or concern. They truly care about about the pet and their hooman. read more

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The staff was so welcoming and loving. We took our dog for an emergency, and they were very communicative with all the procedures that needed to be done. We ended up putting our dog down, and couldn't have asked for a better staff. They were so comforting and empathetic. I highly recommend Jules for any pet needs. read more

It's truly unfortunate that they seem to be focused on taking every last penny from you, and sadly, my experience has been similar. I had an incident with my dog, and they wouldn't take her in, so I had to seek help elsewhere. I have all my dogs registered there, and to remove her sutures, I was told I needed to pay $69 for the vet to do it and examine her. The other hospital I took her to was a bit far, but they mentioned that any clinic should be willing to remove sutures without charging extra. I will probably will be moving all my dogs to different vet. read more

I have been taking my pets here since 2019. They always provide great service not only the Vet services, but my dog has been boarded there numerous times. read more

I am one of their clients. My kitty had tapeworm and I called for an appointment. The lady said that the first appointment is in 2 weeks. That doesn't work for me. read more

I just have to say we have been with this vet since they opened. They are all great people. Dr Olson is such an awesome Dr and reminds me so much of Kecia who owned the vet. Their is not much she can't do. She's very conservative in her treatment. I recently had to put my Saint Bernard down. It's always hard when this happens. Nala grew up with the staff at Jules. They are all like family to us. I know a lot of people say they are expensive but I have two things to say about that. 1 you get what you pay for and I would want my babies to get the best treatment, and 2. If it's a problem get pet insurance. So important. Thank you Deanne, Dr Olson, Tara, and staff at the front desk for giving my family and I comfort during this awful time. read more

Jules Veterinary Center - My precious girl - Veterinarians Near Me - Tracy, California

Thank you to Diane, Dr. Montoya and the staff at Jules Veterinary Center for everything you did for my Baby Boy Duke I'm sorry for being such a mess yesterday but as you know our pets are no different then our family they are family And I'm so grateful for such An amazing Vet once again sorry for the Tears thank you to Diane for all of your comfort and warmth God Bless read more

Jules Veterinary Center - Veterinarians Near Me - Tracy, California

Killed my dog and left my family in distress for years. Do not come here if you value your pet. They don't care for you or your animal

My cat came from the philippines and she usually screams and bites the vets when they give her shots, but here in jules vet she was so calm when she got shots. She was scared and shivering from nervousness but the vets were comforting her and making her feel at ease. The vets here really know how to care and handle cats read more

Jules Veterinary Center - Veterinarians Near Me - Tracy, California

This is where you take your furbabies for excellent care. The staff is so caring and supportive. If you're concerned about the costs of your pet's care, they will work with you and find an option that works for you. They truly care about the animals wellbeing. The groomers too, are excellent in their skills and care of each pet. I have one dog, a poodle, that is particularly sour in nature. Jenny is so good when working with him. He bites, but she handles him with kindness. He's improved during grooming and this is thanks to her. Also, he looks like a brand new version of himself every time I pick him up. read more

Jules Veterinary Center - Here he is with a trimmed face and body. I love how she shapes his face. - Veterinarians Near Me - Tracy, California

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Over pay for services gave meds that would have kill my dog if I didn't stop myself . Took the meds off dog is lot better if you think its me read on I was shocked other owners had the same kind of experience also, you see a new vet every time you were there read more

This vet has let me and my family down to manny times they are only concerned with the money not helping to save sick pets, we have lost 2 cats and a iguana do to them not wanting to take care of sick animals if it is not the routine visit or an easy illness forget it they send you away with no sympathy for your pet or take your money but your pet dies anyway... They cancell your appointment not care how sick you animals are.. read more

Jules Veterinary Center - Was 2 iguanas in my family now 1 thank you jules.... - Veterinarians Near Me - Tracy, California

I am so glad I found Jules veterinary Center for my hamster, Flower. She had injured her foot. Dr. Olsen and the staff at Jules veterinary center was very professional and gentle with her. They also gave me a reasonable price and a follow-up call to check on her recovery. They are the best hamster vets in Tracy. I highly recommend them to anyone who loves their furry friends. read more

Jules Veterinary Center - Waiting to see Dr. Olsen. - Veterinarians Near Me - Tracy, California

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Everyone at Jules treated me and my sweet boy, Tank, with sincerity and compassion. I couldn't have asked for a better experience. Dr. Montoya did her best, but, unfortunately Tank crossed over last week do to CHF. Thanks to Dr. Montoya and the office staff for the heart felt effort Tank and I received. read more

I have used Jules Veternary services for two very important procedures for my very well loved and spoiled chiweeni. The first was for cancer removal during Covid. The staff was so amazing, caring and communicative, I couldn't have asked for more. I was so scared for my baby. And it was a tough surgery but the Jules staff were amazing and my baby healed well. And most recently, dental surgery where all teeth were removed and two fistulas were sutured up. After they diagnosed her with a heart murmur, kidney and Liver issues that my local vet didn't diagnose. They were confident that the dental work could still be done. I was so anxious to have her back in my arms that I didn't notice till today that they trimmed her nails while she was "sleeping". So appreciate their kindness, extra services, and complete compassion when a mom cries when turning over her baby to their care. No judgement, just compassion and understanding. They took the time to explain home care, sometimes needing to explain it two times because I was so emotional and didn't comprehend the first time. Again, always with compassion and care. I can not recommend them enough. I will continue ti travel to Tracy for this level of excellent care! THANK YOU TO ALL THE JULES STAFF You provide superior service !!! We appreciate you, ‍ and read more

Jules Veterinary Center - Veterinarians Near Me - Tracy, California

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A rip off. My pet was limping and I took him for a check up. They later gave me a bill of $1300. Ran several unnecessary tests that were not needed. Please look for another place for your pet needs. read more

We've been going to Jules for years now. They are always very attentive and do their best to keep my dogs comfortable and healthy. The staff is great, always helpful, always sincere. They were especially compassionate when the time came to euthanize one of my dogs. I will always be grateful for that. read more

Paid for the visit right there and then after my 2 dog's appointment. Now they call me and said they're missing a payment from that day. Be careful with payments and save all the receipts. Don't leave without a print out as evidence! Or just avoid the place. read more

Jules really loves animals (it's not just a job to them) Kane's surgery went well & being a pitbull, they were extra gentle towards him cuz he can be aggressive....he was comfortable with all staff & Dr Montoya did a gr8 job. I'm now changing Vets from previous vet to Jules 4 now on. When my Pit is happy, so am I :) Aloha, Joycelynn & Kane :* read more

Wow, where do I begin. I've never had a great expericence with Jules from the vet side of things as far as customer service goes. The front desk workers are almost always rude but this most recent experience with their grooming services warranted a review. I am so very disappointed regarding how my dog was treated. I've taken him to numerous different groomers in the past four years include Petco, Petsmart, and independent groomers and never have I ever had such an awful experience. I called in for a last minute grooming sesh for my pup and they took me right away (great) as soon as arrive, I had to sign three pages worth of paperwork (ok, not a problem but weird). The groomer (Anjie) took him in stating that it would take up to 3-4 hours for grooming. This should've been my last red flag but the reasoning made sense at the time since not all dogs like the drier. Almost 4 hrs later, I roll up to Jules Vet at 1:22 and I get turned around by front desk staff bc "we are on lunch till 1:30" ok but I'm here for grooming, still I was turned around. So I walk back to my car, get in and she is literally letting customers through the front door? So I finally get a call stating my dog is ready to be picked up almost four hours later. Anjie proceeded to tell me that my dog tried "biting her in the face" when she attempted to brush him and she could not get most of his undercoat. Again, this is a dog who has never shown any signs of aggression towards anyone and has been raised around small children. So either she's a liar who can't handle big dogs( judging with how poorly she handled my dog) or was overly rough with the brushing. She then proceeded to suggest that I consider sedation prior to grooming services which is beyond her scope and completely outrageous. I was dumfounded and I asked since she was unable to complete most of the grooming if I had to pay the full price of services. To which she replied "I still brushed it but not all of it." At that point it wasn't worth discussing. My dog slept for the next two days because of the stress he was put through and what else may have occurred during the grooming. He also shed like he hadn't been groomed. Never again. read more

My dog had an allergy. I needed him to be seen. Jules offered me an appointment 3 weeks out. My dog would have chewed off his foot by then. I went to Old River vet and was seen that day. My daughters cat got leukemia and their advise was to put him down right away. He lived another 8 months without any pain. He was a strong little boy, very loved. The nurse that told us the diagnoses and her doomed opinion was way off in her approach. My daughter fell apart for quite a while. Nobody knows how long we have on this earth. If the baby isn't in pain, why put him to sleep? Don't even bother trying to make an appointment. You can't get one and they don't care if you do get in. Thank you jules for being so horrible that we found Old River vet, and they were incredible! read more

Just arrived home with my pup Sugar and my feline both in tow. Today was a surgery and procedure day for both of my fur babies and everything went off without a hitch. Whew! So glad to be home as the day started off smoothly and very early. My 16 year beautiful cat Sylvester was in today for a second take on the removal of a substantially large tumor growing on the side of his body that had just been removed just over 1 week ago. Spoke with Dr. Olsen about the cytology which revealed it was cancerous but a form of cancer that can be treated. Decided after some discussion with Dr. Olsen to bring Sylvester back into her and let her go to work on removing more of the area so that this time the report comes back clean and cancer free. Decided to go this route verses chemotherapy at this junction and I have peace about this. It's what I would do for myself if in the same position; cut it the heck out. He is unbelievably strong and resilient. His appetite has improved immensely since both surgeries were done and he goes right to his food bowl once home and eats and eats. That is what I want to see. I love Dr. Olsen's method of communication and expression. She is direct and gives you options all while telling you the facts of the situation. I've noticed that she actually listens to what I have to say which is great because I am the one living with and caring for my fur babies so I have some valuable input that hopefully helps her do what she needs to do. Now Sugar my 12 year youthful pitbull girl was also in today as she's been having upper respiratory infections in her nose; sneezing and coughing that are appearing to be chronic. I don't like this. Culprit? It appears to be the area we moved into here in Turlock, CA where the dirt is sandy powdered dirt and although she's an indoors pup, when she is outside she has her head down and in this sooty dirt and she inhales it while she seeks cat dung for dining. It's repulsive. It's a disaster. She had a nasal lavage and scope of her nose today. Came back uneventful except for severe irritation and the like. No growths seen. Whew! Dr. Olsen also examined the growths she has on her body and it appears that they are fatty lipoma's. Whoohoo! I can live with this. What a wonderful day today was. I just had peace that all would be well and said my prayers. Prayers answered. I live in Turlock now and Jules Vet works with me due to the drive we have ahead of us each time we have appointments. I appreciate this. I used to live in Tracy, CA and did so for 40 years before moving. I also used to see with my fur babies Dr. Valdez the owner of this practice and she took amazing care of all of my fur babies way back when Jules Vet was new to town. I have comfort and faith in coming here. I had a unfortunate set of circumstances happen with a vet practice here in Turlock where we now reside so I am so grateful to now have our faithful and trusted Vets here at Jules. I sleep better and have better days because I have Jules Vet to turn to whenever my babies need help. Lastly, please consider being patient when you phone and are asked to hold. This is a super busy and in demand vet practice. If you've had as many beloved fur babies as I have over the decades you an see how an excellent practice is constantly busy. Maybe consider yourself fortunate because you too get to receive treatement from here. Just a suggestion, take a deep breath and patiently hold they always return to the line to assist. Plus they are working constantly during COVID-19 to do their part to help the innocent creatures and human caretakers. I think they are angels. Update: 7 days since my 16 year Sylvester the cat had his second surgery to remove additional tissue from the surgical site and Dr. Olsen rang and delivered the lab news: Cancer free!! I'm so thrilled relieved and appreciative. He's doing great too! read more

Jules Veterinary Center - Love seeing this sign. Thy have been working round the clock since COVID-19 to keep the innocent animals healthy and going. - Veterinarians Near Me - Tracy, California

I called here to make an appointment for my dog. The lady who answered the phone was very rude. She said her name was Lori. She hung up on me before I could finish asking my question. She said they were closed but their hours of operation day 8 pm. I will never come back to this place again. read more

I called to schedule an appointment for my dog and right away the man who answered, was very unprofessional. He put me on hold a couple times. He asked me if it was an emergency before putting me on hold and when I said it was his eye that was a little gloppy ,he said "I can have you come in as an emergency for 150.00, but we still have to check him and the 150.00 is not including medicine. " he even mentioned that "I'll be waiting for a while in between customers " excuse me if I'm paying $150 for my dog to be seen that should be a regular appointment time and not having to wait in between customers! I just felt when I called it was more of a money, making business then caring for the pet at Jules Center. I didn't even bother I scheduled somewhere else. Follow your gut instinct. read more

Went in for Dentist app for dog. The Vet never checked teeth but a visual. Vet didn't inform me they don't do X-rays until surgery they do blood work $500.00 and then inform you of a estimate of what dental work will cost $1,500 to $ 2,500 this is a estimate not determined by X-rays or a visual of teeth. If she was a profesional Vet she should have been more informative. Instead of misleading you. Request to see full information on any procedures hard copy they make notes!!! So beware ask to see it in writhing request X-ray if Vet won't or can't look into the mouth. I chosen to travel back to my vet who is out of State. ALWAYS ASK QUESTIONS AND WRITTEN DOCUMENTATION. What dentist works on anyone teeth animal/human????? read more

If I could give the grooming department more stars I would! I have been taking my dogs to Jules dog grooming for about four years now. I always feel welcomed and my dogs just love Torri and Jennifer and I have four of them but only two require regular haircuts. My Brody is getting up there in age and Jennifer understands the importance of calling me as soon as he is ready because he gets very nervous! I make sure I am on standby for that call so I can be right there! Nothing worse than your dog giving you the guilt trip! Lol Then there is my seven month old Yorkie. Jennifer, I appreciate the time you have put into Eli! I am now able to finally brush him at home without him trying to attack the brush! He finally has a better understanding and actually enjoys it now! Thank you!!!! read more

Great work and dedication to providing excellent care and attention to pets and owners alike

I cannot thank Jules Veterinary Center enough for all they did for trying to save Ivy my kitten! They went over & beyond what any Veterinarian has ever done in trying to save my pet! There are not enough words to thank Dr. Valdez and her entire staff for all they did for my Ivy! They fought so hard to try & save her & went over & beyond all to give her the best chance possible I am truly grateful to them for everything they did for her Ivy didn't make it but they gave it there all! They are hero's in my book & I am truly blessed to have this team of Outstanding Vets, Nurses & technicians and their entire staff as my Veterinarian Hospital! This isn't the 1st time that they have gone over & beyond to save one of my cats! I am so very grateful, humbled & blessed to have them all! Thank you all Jules Veterinary Center! Sincerely, Pamela Goulart read more

This vet is ONLY good for vaccines... do not bring your dog here for anything else. I have 2 dogs that both goes to them. First dog was supposedly spayed, and now we found out that she's still bleeding and needed another surgery. Second dog had cancer and pass away, but about 4-6 months before that we went for a check up they told us our dog was very healthy. She had spleen cancer, stage 4, diagnosed by someone else after a few months after Jules said she was healthy... like seriously?!?!?! The only extra star is for the friendly receptionist. read more

My dog has been here multiple times for boarding. I scheduled another stay and was told I need to bring him in for a quick checkup with the doctor and no cost associated. I got my dog checked at 8 am which took no more than 2 minutes, wasn't made to sign anything for the services. I received a call at 5pm asking for $64 for the checkup and after telling that I was told there was no charge and also I wasn't made to sign anything I was told that the reservation would just be cancelled then. Very poor service, have not seen a place not declare cost/make you sign for the services and cold call for payment after the fact. They could very well charge anything they want and just say we have to pay it. read more