I recently went to Golden Vision for a eye exam. The eye doctor was really helpful and nice. Yvonne Huynh and Chloe Wan were helpful and kind, they both helped me choose my glasses. I received amazing customer service and answered any questions I had. I will recommend my friends and relatives to Golden Vision Optometry. read more

Have been coming to GV for a few years now for Ortho-K lenses and I have been satisfied with the service I have been receiving. Ira has always been reachable whenever I needed assistance, and ensured that I was able to meet my doctor, Dr. Eric Leung, on time as well. On days that I suddenly had to reschedule my appointment, Ira would help me find a better time, and would remind me when the new appointment day got closer as well. I might have to wait sometimes, but I understand that Dr. Leung is busy and has a lot of patients, and some patients may take a little bit longer than others. Other than that, there are plentiful of parking spaces, but try to avoid weekend since GV is located in the plaza with many other stores. It might be difficult to find parking spot on ground level during weekends, but you can try the lower level. I would highly recommend GV to anyone who needs an eye doctor. read more

Every time I bring my child for an eye check-up, Ira is always warm and highly responsible--I really like her. Whenever a friend's child needs an eye exam, I always recommend they see Ira. read more

Went in for a new pair of glasses. They have great selection to choose from and are very accommodating with concerns and needs. I was helped by Yvonne Huynh and she was wonderful! She was really kind and informative and answered any questions I had. She also was so patient and understanding of my needs and made the experience an easy and seamless process. I will definitely be coming back for any future eyeglasses needs. read more

Regarding my experiences at Golden Vision, I feel compelled to share a serious critique of the management's conduct. While I have consistently received exemplary service from Rowena and Hugo--both of whom provide the level of professionalism, patience, and warmth that keeps me driving two hours round-trip from the beach to this location--the experience is significantly marred by the manager's behavior. The management here demonstrates a rigid and dismissive approach to customer service that is entirely unacceptable. I have encountered an appallingly strict attitude regarding payment policies that is both illogical and disrespectful. To penalize a loyal, paying customer based on the behavior of others--or to enforce inconvenient payment methods that ignore the reality of a customer's travel distance--is poor business practice. It is neither practical nor professional to demand that I compromise my time or resources to accommodate flawed internal policies. This level of inflexibility shows a fundamental lack of awareness and a failure to extend basic courtesy. It is clear that the current management lacks the necessary skill to treat customers with the respect they deserve. I have been treated with a degree of condescension that is deeply insulting, especially considering the lack of discernment regarding the character and stature of the clients they serve. My commitment to this establishment is solely tied to the dedication of Rowena and Hugo; without them, there would be no reason to patronize a business led by such abrasive management. To the manager: You must improve your standards. You are in a position of service, and you have failed to treat your clientele with the dignity and respect required of your role. Being "strict" is not a substitute for effective management. It is time to refine your approach, demonstrate better judgment, and prioritize a professional, respectful environment. Your current conduct is a liability to the reputation of your staff and your business. I hope this feedback is taken seriously, as customers as myself deserve far better than the current status quo. read more

I have been a client of GV for a few years and I have to say that my visit each time has been very pleasant! Shoutout to Ira and team for always making me feel ramen care of! Customer service is very important to me, and Ira has been nothing but extra ordinary! Not only during checking in and explaining my case, but also scheduling the next visit and also follow up! Definitely recommend looking for Ira if you are going to GV! read more

I take both of my kids here for ortho-k lenses. The staff is friendly and thorough - especially Rebecca, Ira, Dr. Zhou and Dr. Eric. They have a lot of availability for appointments and generally the wait time is short. I don't feel like they are rushing through the appointments even when they are busy. Rebecca was so great helping my son put on his lenses for the first time. I didn't think it was possible, but she has skills and she truly cares! Ira is always kind and helpful explaining the billing and appointments. Even though the program is expensive, I'm thankful for the doctors and staff for their help and care to hopefully control my kids' myopia. read more

I've been coming here for many years for eye exams, glasses, and contact lenses, and I've always had a great experience. Today, Yvonne helped me pick out a new pair of glasses, and she was incredibly patient and attentive throughout the entire process. She took the time to understand my needs and preferences, showed me a variety of frames, and helped me find one that I really liked. She also adjusted my current glasses to make them fit much better. I really appreciate her excellent customer service. I recommend this place to anyone looking for quality eye care read more

Very much appreciate Chloe who helped me with my prescription sunglasses. I have a very large head and it's hard finding glasses, so always a frustrating start to any search. Chloe was knowledgeable and friendly and always helpful. I took a lot of her time and she had patience and a smile to make things go easier. Love my new sunglasses. Thanks! read more

I have been going to this location for more than 20 years. Easy to make an appointment. Dr Eric Leung and Ira is very helpful, knowledgeable and friendly. I was in and out the appointment so quickly. read more

Dr Zhou is awesome and the staff technicians / staff like Ira and Rebecca have really made my experience easier. I've been suffering with MGD with a severe case. I hope when my sessions are done I'll find some relief. In the mean time , my experience has been pleasant that has made a routine scary time in my life easier. Thank you team read more

I always have a wonderful experience with Ira, the eye care consultant. She is helpful, attentive, and makes sure all of my questions are answered clearly throughout my visit. It makes the entire process smooth and comfortable. I'm very pleased with the level of professionalism, kindness, and dedication she provides to her patients. The doctors here are also all very kind, knowledgeable, and helpful. I highly recommend this office! read more

Chloe and Kelvin were both amazing! They were friendly, patient, and very knowledgeable. They helped me find the perfect pair of glasses, answered all my questions, and made the entire process easy and stress-free. Excellent customer service from start to finish. Highly recommend Golden Vision in San Gabriel, and be sure to ask for Chloe and Kelvin! read more

Golden Vision - Optometrists Near Me - San Gabriel, California

Yesterday, July 13th. On Monday afternoon, I went to have my child's eyes rechecked... Ira Gustanto carefully arranged everything for my child and patiently explained the eye care instructions... I'm truly grateful for Ira's service attitude, and I will continue to support this store. read more

Dr. Eric Leung, Chloe Wen, and Ira were all very informative and helpful when it came to helping me get my prescription glasses. I managed to get a new prescription, contact lenses to test, and prescription glasses all in one day with a good price. Chloe thoroughly helped me select the perfect pair of affordable glasses under my insurance that also best fit my style. Thank you guys for the hospitality and service!! read more

Great place, the workers there are supper nice. Ira there was really helpful in helping us get context lenses we needed......!

Rowena did a great job of helping me find a stylish pair of glasses, and was extremely thorough in adjusting the glasses to my face shape. Excellent service! read more

Ira is very helpful and kind and easy to work with. I have seen all the doctors and they all very knowledgeable.

My two boys have been go to Golden Vision for the Ortho-K-lenses 3 years already, we always had the good experience for Dr. Amy . She is very professional , nice & very be patient answer all the questions. Another Staff Ira who always makes the appointment with us also very nice and patient, she will explain the instruction and the step for my kids, will give us the recommendations. Highly recommend this place to anyone looking for a great optometrist. read more

Thank you Yvonne Huynh , you are the best and helpful finding the best glasses for me . I will come back again for another pair .

My experience with the place is pleasant and smooth. It's clean and neat. Workers are friendly and nice. Some of them like Ira makes my day

Had a wonderful experience here! Ira provided exceptional customer service--she was incredibly patient, helpful, and attentive throughout our visit. It's rare to find such dedicated service nowadays. Highly recommend asking for Ira if you come here! read more

Had an amazing experience! Yvonne Huynh was very helpful and friendly. She helped me understand the process of my new progressive lens. I'll definitely bring my mom back soon for her frames as well. Thank you! read more

I love this place. I have been go to this place for probably 20 years. They have so many choices of variety styles and brands of sunglasses or prescription glasses. Yvonne Huynh has been helping me the last few years. She's very professional and knowledgeable. She is very nice, regardless if I made purchase or not, sometimes I brought my own glasses frame and only purchased lenses. She was always very patient and helpful. I highly recommend this place if you have any glasses needs and ask for Yvonne. You will not be disappointed! read more

Excellent service from Chloe and Kelvin! They were professional, attentive, and made choosing my new glasses quick and easy. Great selection, great advice, and no pressure at all. I'll definitely be back! read more

Chloe is a person with outstanding service provided and friendly. I would highly recommend her. Thank you so much!

This is a fantastic and highly professional optical shop. The staff are wonderful, especially Mrs. Ira Gustanto, who is extremely professional and patient. read more

I been coming here for many years now and I really enjoy the service provided by Golden Vision. The staff and especially Ira has been extremely helpful and friendly in terms of getting our appointments, getting refills, etc. etc. Dr. Vuong is also amazing as she was friendly and very quick to finish my annual as well as providing me information to keep my eyes healthy. Thank you for the many years of services and looking forward to many more! read more

Would rather give them 0 star. 1. Push us pay $$$ to extra exam which is not necessary at all which I never heard in any other places. Because they want to make $$$. 2. Most of the stuffs are rude, racists. One bob hair lady in the check in desk is very mean when we checked in, always have a mad face. A old lady is very RUDE, couldn't believed the other review, looks FAKE for me. 3. They are late for our family group of 4 appointments .And made excuses said that the previous person is late, this and that... 4. All their name brand glasses is in 600+ range which only 200-300 in Costco or other places.And glasses under 150$ which insurance covered are very cheap quality. 5. The moment you walked in, you can feel the drama in the air... The employees are Taiwanese, if you are from China mainland, the way they talked to you will make you very uncomfortable. RUDE, RACIST... 6. My husband got a pair of glasses, and let them adjust it since it was too loose and didn't fit well. They said the tech is not there all the time or they are not responsible for any broken or damage. Are you kidding me? We bought frame here. 7. Now sure how they got so high reviews in yelp. Since I didn't want to pay extra to do the extra eye exam, they only took 5 mins did my regular eye exam which is away tooooooo fast and not professional. If you want to give a try, don't come here! Not worth your time and you won't get good experience like other places. DO NOT COME! Probably places we ever been! read more

Chloe was very helpful with getting me a new glasses frame and helped me get a replacement for my grandma. A great first experience here and I'll definitely be back. read more

I came to do the eye exam and very satisfied with Ira that make my all process for eye exam easier and Tracy helped me to choose good frame for me. Thank you Golden and will come back again. read more

I had a great experience in Golden Vision. Love to go back there again for my eyeglasses and eye examination. I will recommend Golden Vision Optometry to my friends and relatives. read more

I took my father inlaw to pick up his glasses without receipt and there's a old lady with highlights on her hair in the fron deskt that helped us. She was very rude, racist, bad attitude and unprofessional. This store owner should not keep her there to work as a customer service because she would ruined the business. Is not worth your time going there because you will receive bad customer service. Also she implied that my father inlaw shouldn't drive because we brought a dmv form for the Optometrist to fill out so he can drive. She a bitch to say that because that's none of her business! She made me so pissed! I would not take my father inlaw back to this store. I never write a bad review on yelp before. This is my first one because this lady gave a very very bad service that I never encountered before. read more

There's an older lady with short,colored hair helped us at the front desk. She was so rude to all three of us. She was racist. She treat us like we are lower class than her. I would not recommend this store to anyone. After coming here I was so pissed off! Why is she able to work there with this kind of attitude anyway?? Don't come here if you want good customer service! We are definitely not coming back for sure!! read more

My daughter has distance vison issue since she was 8 year-old. Her vision is under control and stable after 5 years. Thanks Ira. She is always nice and smell to everyone. Dr. Eric Leung is very professional and always gives us the suitable suggestion. read more

I brought my frames in to get a new prescription and lenses. First, Dr Junyao Xu used what seemed to be the latest in technology to assess my eyes (I have had multiple issues with my eyes). I felt very confident that she determined the best prescription for my needs. Fortunately, since I needed these dine before I left the country, that they had the lenses in stock. The glasses were ready the next day. This is only possible as I was a cash buyer. I have been a customer for over 25 years. Other staff were friendly and helpful. read more

My prescription needed some correction for my new glasses. Hugo and William were great, they were able to accommodate even though it was past the time. Excited to use my new Chanel sunglasses and glasses. read more

Golden Vision - Optometrists Near Me - San Gabriel, California

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I've been a patient here for more than 3 years, everything started well. Even though in between I have to switch doctor, everything works well, the doctor is very nice and responsible. However, recently, I asked if I need to switch out from ortho-k to regular contacts and the doctor was like ortho-k still works and never tell me there are other options. And due to location and other issues, I have to go to another optometrist and I called them and asked for prescription and eye sight information for my optometrist FOR REFERENCE and I need it for my own records. The staff was talking to me with a bad attitude and sort of refusing, I told her I only need the very recent one and I do not mind coming for all the records later on. She was sort of being rude and said I can't give you this and that and with excuses that doesn't seem valid to me. I understand all medical records is hard to obtain so I do not mind coming back and to sign paper work. However, I wanted to know my recent eye sight info so that I have the numbers in my mind and she was giving attitude. read more

This is my first ever review on Yelp, but this isn't the first time I have received amazing customer service from Rowena Lee before! I used to come here with my mom for glasses and she was always there to assist us with her knowledge and expertise. Now that I am responsible for my own eye glass care and needs, seeing Lee again brung familiarity again! She was so helpful and considerate on my first visit by myself! She helped me find what I needed for my eyeglass lens and helped me find the perfect frame for them considering the day to day activities and work I do and the difficulties I have with my older pair. Everything was streamline and she offered such amazing support that should not be overlooked! Thank you Rowena Lee for your amazing help and service and I will come back whenever I need my glasses! Thank you to the Golden Vision staff who were super nice and friendly as well throughout my exam! Highly recommend! read more

I needed a quick consultation because of insurance questions. They were quite busy, but overall I spoke with one of their representatives named Will and he was incredibly helpful. He helped me call my insurance company and was able to list out the services that Golden was able to cover under my plan. Honestly, I prefer coming here over Costco because they are more personable. I also take my parents here because they have Canto and Mandarin speakers available. read more