Do not sign your kids up here! This company operates like a trap. They sign you up for automatic,…read morerecurring classes and make it nearly impossible to cancel. To make matters worse, they cancelled my son's last class due to pool maintenance. Because he was only signed up for one month, I requested a refund for the cancelled session since it was entirely their fault. Instead, they refused and told me I must do a makeup class so they can keep my money. They will gladly take your cash and force you into unwanted makeups even when they fail to provide the service you paid for. Terrible business practices and extremely predatory. Find a swim school that actually respects your time and money!

From the owner: British Swim School offers year-round swim lessons and water safety lessons for infants, kids, and…read moreadults, with learn to swim programs starting as early as 3 months. Located inside LA Fitness - Crofton-Gambrills, we welcome both gym members and non-members to enjoy a convenient, indoor setting where swimmers build real water safety skills through our gentle, survival-first teaching approach. For more than 45 years, families have trusted our proven curriculum, small group swim lessons, and supportive instructors to help swimmers grow in confidence at every age and ability level. Private swim lessons are available at select locations. Start building lifelong water confidence today.

Great place ! My son came with his Cub Scout pack for an end of summer pool party . The staff was…read morefriendly upon arrival and the life guards were very attentive . Plenty of pool space for the kids to enjoy. The club also had a playground , volleyball court and basketball court . Definitely would recommend for a family / friend gathering .

Reading the other reviews of this pool make you understand just how subjective reviews are on Yelp…read more The other reviews are basically all 1's and 2's an then here I come with a 4. Not to make light of the other reviews, or try to discredit them, but it's kind of why I put off writing this review. Just in case things went left, I hadn't already jumped out there with my review. Hopefully those reviews are the reason I can write this one today. We moved to this area 2 years ago, and were a little sad to hear that memberships at this pool were limited. We put ourselves on the list, and i'm not even sure how far we are down, but we are still waiting to become members. This summer my kids were sitting around bored. I mean we go here and there, but the bulk of our time is spent around the house. So we were excited when we got an email saying they were offering memberships for the summer. We quickly purchased the membership, and now when theres nothing to do for the day my kids have somewhere they can go have a good time. The staff has been friendly, and we have not had any negative interactions with anyone. It's great that our kids get to meet more kids from the community, and make friends. My wife and I have also gotten to know some of our neighbors, which may have never happened otherwise.

So far so good. Our 9 month old had her first swim class and everything was organized and ran…read moresmoothly. I enjoyed our first class.

Terrible location for mommy and me class especially if you are short. You could have a full class…read moreof 12 and then extra people if they reschedule their class. Plus you have the other level of classes in a tiny pool. The pool is slightly larger than your backyard pool.

Their cancellation policy is criminal. You cannot cancel without a doctor's note. Even with a…read moredoctor's note, you are charged a $50.00 fee. I cancelled in January, but even with a doctor's note stating that I cannot exercise due to my injury, I was still charged for February. I was told the reason was that I did not cancel earlier. I guess I should have known in advance I needed to cancel.

Why is the steam room still closed? It was supposed to be open a week ago. As a member,…read morecommunication is expected.

I came into Nora's School of Swim already a strong swimmer, but I was looking to refine my…read moretechnique and develop better habits in the water. Working with Nora has been nothing short of transformative. She has an incredible eye for detail and was able to pinpoint small adjustments that made a huge difference in my efficiency and form. What really sets Nora apart is her patience and flexibility. She never made me feel rushed or discouraged, even when I slipped back into old habits or made mistakes. Instead, she built my confidence every step of the way. Her encouragement made the learning process enjoyable and motivating. On top of technique work, Nora helped me create a new swim-based workout routine that I genuinely look forward to. It's become a major stress reliever and a part of my week that I truly value. If you're looking for an instructor who is knowledgeable, supportive, and completely dedicated to helping you grow, I can't recommend Nora's School of Swim enough.

From the owner: Nora’s School of Swim specializes in building confidence for beginners of all ages, from toddlers…read moreto adults. Unlike large swim schools, I provide individualized lessons with a patient, upbeat style that meets each swimmer where they are. I’m especially passionate about helping adults overcome fear of the water and breaking barriers in communities that have been underrepresented in aquatics. Every lesson is about progress, safety, and joy in the water.

We have not had hot water for showers in a month. I been coming to this gym for more than 3 years…read moreand I have always been able to take hot showers. I keep coming because I enjoyed the classes but someone needs to fix this hot water problem.

The front desk finally confirmed what everybody has been saying. The showers are not working and…read morethey have up trying to get them fixed! The manager said three plumbers came out and said everything was "fine", but there is NO HOT WATER. He said plainly, they are not going to try and fix it! Ironically if you look back, management ONLY responds to good reviews and ignores the negative ones. That is sad! I tried several times to talk to management prior to writing this!

No longer 24 hrs and basketball courts are covered with elliptical and stationary bikes for the…read morealready old people style the post is going for. Seriously though this post would seem like theres no active duty. its all tailored for old people and people who wake up 09 and are in bed by 1900. no 24 hour gym in 2026 is insane

They have a lot of equipment, its a little older but most in working condition. They have a lot of…read moreequipment and I have never had to wait to use them.

I was there a year. Negatives:…read moreThis facility is not kid friendly for kids aged 9-13. There's nothing for them to do and they cannot be left to play ping pong or air hockey while you work out. You have to watch them the entire time. Even if your kids are responsible and quiet. Pool: is the only reason I joined. It was either closed, booked by swim teams year round or cloudy and dirty. The three chances I was able to get in the pool it was dirty, cloudy and had bandaids, debris etc on the bottom. Very unsanitary. Pros: grandfathered in bar. Most of the staff are nice. Changing room/ bathroom area is old school nice.

Excellent customer service refers to how a business reacts and interfaces with patrons on all…read moreoccasions, not just when things are going well. I had a negative experience at SPRFC (mainly beyond their control) and the follow on interaction I experienced was less than excellent customer service. I've been a non-member patron recently, taking swimming lessons through and at SPRF on Saturday afternoons. During my lesson on July 8th, someone entered the men's locker room off the pool area, shimmied my lock, and stole my wallet (including my military retiree ID, my government civilian ID, my drivers license, a credit card and about $50 cash), my phone, and my car's key fob. So they had all my identification, access to my car, and knew my home address. There was no one in a management position on site. The front desk clerk allowed me to use the phone behind the desk to call the police and to call home for someone to bring me my backup key fob (thankfully the car was not entered or stolen). While I was making these calls, the front desk employee texted her "manager". The manager told her she would be able to look at the video in the pool area in about an hour. I provided the employee my name and phone number when she said her manager asked for it. The responding officers talked to the employee (and maybe the manager) while I was out of earshot. The officers informed me they had inquired about video. The manager didn't ask to speak to me nor did she reach out to me. I called SPRFC twice in the following days to see if the manager/Director of Operations was available. During the first call on Monday, I spoke to Chloe, who was aware of the theft and apologized for it occurring. She said the manager was unavailable and she would text her that I had called, asking for a callback. On Wednesday, having not received a call, I tried again. Chloe answered once again and when I asked if the manager was in, she responded, "she hasn't called you yet? I'm sorry" and then she said she would send another message. That night, still not having heard from anyone in a management level, I sent the Director of Operations an email. I admit I was frustrated. I said the claims of excellent customer service were not evident in my situation and I asked what the process to cancel swim lessons would be since I had a real concern about people having unfettered access to the locker room while I'd be concentrating on my lesson. Prior to the Director of Operations reading my email on Thursday, she finally called. I was unable to answer, and she left a voicemail. She apologized for what happened and said they had found video suspicious footage of someone going in and out of the locker room during he timeframe, and she said it would take so time for that footage to be pulled. She suggested that I contact the police (she had the case number and the phone number to contact) and let them know that SPRFC had footage that would take several days into next week before they could pull the footage off. Then she said when they do get it pulled off she would contact me so I could contact the police. Then she read my email which she didn't like me pointing out that I had not received excellent customer service. She said they take things like this issue very seriously and that it takes awhile to review the video. She said she was in for a bit on Monday but had to leave for an emergency and was back in the office on Wednesday, when she reviewed four hours of footage "for me". (The provided timeframe was from 11:55Am - 1:00PM, so I'm not sure why four hours of video needed to be reviewed.) She told me SPRFC was not responsible for anything I put in the locker. I agree with that...that's why I put a lock on the locker, and I understand I'm still doing this at my own risk. She said she thinks their customer service is excellent and that she was upset to read my email claiming it wasn't. And she said she will not release the videos "at all now until I m contacted by the police". She ended by saying she wished I had been a little nicer in how I reached out. All I wanted was for someone in a position of authority to reach out in a timely manner. She had several opportunities to talk to me...Saturday just after the incident, Monday when she arrived at work, some time on Wednesday...I didn't plan to blame them for the theft...I wanted to discuss how easily it is for anyone to get into the pool area, especially on Saturday and Sunday when there are so many lessons going on, without any kind of security measures in place besides passive security video, and see if there could be any assurances of tightening up security measures so I'd be comfortable enough to continue lessons there. This time it was just a theft...hopefully SPRFC will institute some measures so nothing like this, or worse, happens again.

High Sierra Pools, Inc. is a terrific pool management and lifeguarding company. The lifeguards are…read morewell trained and professional. Safety is the priority. Our pool has used High Sierra Pools, Inc. for many years, and we feel lucky to have that company perform our pool management and our lifeguarding services.

High Sierra's lifeguards are so awful--yelling at children, making up rules like "no jumping" or…read more"only jumping with straight legs", taking 15- minute breaks even though breaks naturally occur because of long stretches without anyone in the pool itself.any residents have complained to our condo management and at the board meetings. Now that inaction has gone on long enough, a petition is circulating and residents are reviewing Virginia condo law and pushing to change companies next year. DO NOT HIRE HIGH SIERRA FOR LIFEGUARD POOL MANAGEMENT.

I've been getting stretches for the past several months as a way to improve flexibility and…read moremobility. Lirim and Kelsea are the best flexologists. They both really pay close attention to areas that need attention and carefully work through different stretch exercises to provide improvement. I can definitely feel a difference in my movement

Took my husband here as a Valentines date and it was great! Good communication before, during, and…read moreafter. Friendly, knowledgeable staff. Clean facilities. Will def be back!