At the time of this review, the store is appointment-only. Based on an Internet recommendation, I…read moremade an appointment by phone, and the folks on the phone were kind and helpful. When I arrived for my appointment, I called in from the lobby per instructions to be allowed in. The folks helped me out with a watch band issue and even took a look at an old family pocket watch and made some recommendations on how to find out more about it. If you're interested in shopping for a brand or watch, call ahead to let them know your interests and make an appointment.

I came in on a Saturday afternoon dressed pretty casually for a hot summer day. My intent: Take a…read morelook at their collection of high-end watches, do further research, and come back to make a purchase later. Also, I had in my backpack, a brand new Omega Speedmaster that I needed resizing (basically just removing links from the bracelet). The first person I spoke with told me, "I'm not sure we can do that here"...and then another person (Mark) came out and told me that the Omega store was just a couple blocks away but they "probably didn't have the tools to do this". I found it patently absurd that a fine swiss watch boutique could not adjust the length of a watch band. I also noticed a couple of times that he glanced at my wrist, probably to size up my buying power. I purposefully had worn my trust Citizen Ecodrive field watch (a $100 watch). I did this because I wanted to see if the cliché of high-end luxury salespeople judging you based on appearance and tailoring their approach/effort accordingly was actually true. So I said I'd just go to the Omega store, but first, I would just take a look around at some watches. The guy "helping" me made zero effort to make any conversation, get to know what I was looking for, etc. I spotted a nice Zenith Pilot watch and asked to see it. He took it out and I asked him to tell me about it. He offered that Zenith has the trademark on naming a watch "Pilot" and pretty much stopped there. Said nothing about the movement, history of the brand, the watch finishes, etc. I told him I was interested in buying a pilot watch. A nod and silence...It just felt like he was hoping for me to leave ASAP. It seems crazy to me that people selling high-end products in a boutique setting could think this is a good way to treat potential customers? Anyways, I then took my Speedy to the Omega store and that was the totally opposite experience: Andrew and Andy were super helpful, happy to adjust my watch band (did it for free too), and showed me several watches, telling me about the tooling Omega developed to make them, their history, and letting me try them all on. I didn't buy anything that day, but you can bet I'm going to be buying from Omega (or a boutique that cares about treating customers well) way before I ever give this place my business.

I LOVE my new earrings! I have worn the same pretty earrings for 10 years, never wanted to change…read more Then - my husband got me some gorgeous diamond studs (with help from Lesley!) and I am obsessed. I get so many compliments and never want to take them off! Will only be buying from here from now on!

I highly recommend Smart Jewelers for fine jewelry care and service! My engagement ring was…read moreexpertly resized and cleaned. I purchased a beautiful bracelet from them as well. Most importantly, the staff has been understanding and accommodating. I needed to cancel an order and they were gracious and understanding. They are a wonderful local business that cares about their customers.

Amazing! I call the owner "The Magician" because in the blink of an eye (rarely do I need to leave…read moreanything) he repairs whatever broken and twisted treasure I bring in. What would I do with his help!

I brought a watch in for a battery replacement on June 15. They told me that the battery would fall…read moreout because the gasket that holds the back of the watch in needed to be replaced and they would have to send it out and order a new gasket. Since then I went to the shop a number of times to check if it was back. Each time I was told that it was still on order. Earlier this week they told me that they we're picking it on Wednesday and it would be there any time after 11 AM. On Saturday I went to pick it up and again I was told that the part hadn't come in yet. I think that it is really terrible that they would lie to me. I will never do business with them again and strong urge everyone else not to do business with them.

Always Professional and Knowledgeable!! I've been there…read moreseveral times, always satisfied with the service. K.T.

Unfriendly staff. Won't go back because of the negative attitude. It was my first time there and I…read morefelt like I was bothering the young man who waited on me.

I brought in a Breitling watch that I could change day and date…read more After a few days in the shop it was like brand new. I highly recommend this shop. It's not a jewelry store but a watch repair. That's all they do! So, if you want your fine watch to be fixed right go there. The change batteries too!

This place is great. Took my Rolex in to have the band adjusted, no issue. The adjustment was made…read morewhile I waited, made sure the fit was perfect! I am returning to have another Rolex band changed. Friendly, helpful people. Wouldn't hesitate to have any of my watches serviced here.

Mark made our custom wedding bands on short notice and he did a beautiful job!! He has been in the…read morebusiness for a long time and is truly an expert. 1000% would recommend to anyone

I finally took my Engagement ring to get resized and Mark did a fantastic job, you could not tell…read morethe ring had been touched!! He really knows his stuff. I prefer a smaller jeweler who can give you personal attention. I highly recommend this shop.

Here is the revised Yelp version with the company and watch brand names removed:…read more **No to Jules -- YES!!!! to Alexa and Rachel.** Alexa and Rachel are wonderful representatives of this jeweler: helpful, sincere, professional, and welcoming. My experience with Jules was the opposite. That is my opinion. Accept it or disregard it. I will buy here in the future **BECAUSE of Alexa and Rachel, DESPITE my interactions with Jules.** I visited the Highland Park location to have four luxury watches sized, timed, function-tested, and assessed for possible service. The store is an authorized dealer for two of the brands. I clearly explained that the watches had been purchased through reputable secondary-market sources and that I was **not** requesting formal authentication or a certificate. I simply wanted an experienced professional to examine them and tell me whether anything appeared obviously wrong. The first person I spoke with understood the distinction. She appropriately explained that official authentication would require sending the watches through service, but said they could size them, time them, and give them a general examination. When I called again to confirm that the appropriate staff would be available, Jules repeatedly interrupted me and sternly emphasized that they would not tell me the watches were "authentic." I was not asking them to do that. When I arrived, Rachel greeted me and listened to what I was requesting. Jules then called out from across the counter that she had **"ALREADY EXPLAINED WHAT THEY WOULD DO--SIZE AND TIME!"** That was unnecessary, unprofessional, and embarrassing. Rachel took over and handled the situation appropriately. Alexa later assisted with the sizing. Both clearly reiterated that the store could not certify authenticity, which I completely understood, but they also gave the watches a professional look and said they did not see anything that immediately caused concern. That is all I had requested. Spotting something obviously wrong is not the same as formally certifying authenticity. Asking for one is not demanding the other. If an authorized luxury-watch dealer cannot recognize an obvious concern while handling and sizing a watch, then both the dealer and the customer have a larger problem. A relationship with a jeweler **IS A RELATIONSHIP.** It is built, cultivated, and curated over time. Every interaction either strengthens that relationship or erodes it. Luxury retailers should remember that they do not know what a customer may purchase, trade, service, or recommend in the future. The long view matters more than proving who is "right" or who is in charge. I sincerely hope this feedback is shared with Jules constructively. This is not written merely to embarrass or criticize her. If management believes my perspective has value, I hope she is given the opportunity to hear it, reflect on it, and learn from it. Everyone can have a poor interaction or an off day. What matters is what someone does with the feedback. Alexa and Rachel understood the distinction and represented the store exceptionally well. They are the reason I would return.

We have been customers for the past 16 years and not only have we purchased Rolex and Cartier…read morewatches there, but I've also had many watches serviced there. We have also recommended this place to our siblings & friends and they have purchased from them and I will no longer do so. I had purchased a pre-owned Rolex last year out of state and we wanted to get it serviced. But. They refused to do it! The watchmaker "heard" and called the lady at the front desk to tell her to tell me that they wouldn't service my watch. There is technically nothing wrong with the watch however because it was bought used and not CPO so we don't know when the last time it was serviced. The watch is approximately 20 years old. (we did get box & papers with it ) They always say you should get it serviced every 8 to 10 years so since we have no clue, when was the last service, I brought it in to be serviced. I think they didn't want work on it because it was a watch that was purchased outside of their store. Because I really don't understand why they would turn me away. I'm a loyal customer bringing in a Rolex to be serviced but not anymore. I am stunned. Awful customer service!

Vlad is an expert! He's honest and knows his craft! 100% trust him and his work! He just replaced…read moremy Ebel battery & cleaned it!

I brought in my watch because I had dropped it and the back popped off. I looked up some youtube…read morevideos and couldn't get it back on myself, so I brought it to the watch doctor. He reattached it for me in a few seconds. He refused to charge me as well. This is the second time I've come in for help with my watches and I will always recommend this place. Thank you, watch doctor!