I just got back to Los Angeles after flying out to see a car at Classic Cars of Sarasota…read more I wanted to thank Paul Meegan for his professional assistance in helping me make an informed decision. He provided information I needed about the car, helped get the car to a mechanic for an inspection, and came in at a special hour so that I could see the vehicle. My experience was great and made the process enjoyable.

Make sure you verify everything sales people tell you there, everything they told me was a lie, i…read moredid my checking and caught them at quite few lies, but they got me on the shipping, pay your own shipping because they will overcharge you and still will tell you the whole thing is going to the shipping company which it does not. Also dealer fee is NOT a state law requirement as they will tell you. I could have reported them to Sarasota DMV department but did not.

We absolutely love Sarasota Ford -- this was our third purchase here, and it just keeps getting…read morebetter every time. The dealership itself is amazing. Between the café, movie theater, and those full-body massage chairs (yes, really!), it doesn't even feel like a typical car-buying experience. They even offer drinks while you're there, which is such a nice touch. Mitchell, our salesman, was incredible. No pressure at all -- just a genuine, easygoing approach. He listened, gave us space when we needed it, and made sure we felt comfortable every step of the way. Super knowledgeable and just an all-around great person to work with. Huge selection of vehicles, top-notch service, and an experience that makes you feel truly valued. Ask for Mitchell -- you'll be so glad you did!

Started off with best customer service I have ever encountered from managers down to salesman ,…read moreand my salesman Jc copper was very professional excellent communicator and I couldn't have possibly asked for better! Thank you sir

Tried to call to make an appointment but was on hold forever (14 minutes) before going on line to…read moretry booking an appointment. I finally succeeded in finding a different advisor and booked an afternoon service( botts were no help). I feel sorry for elderly customers who must feel frustrated trying this process- never dealing with a human. Once at the dealership, situation similar to last time- still under construction but very few people demanding car problems be addressed(afternoon appointment worthwhile); Waiting area still the same; at least the leather chairs are comfortable. Joey took good care of me advising me about the progress the technician was making. Still love the dealership and my car should be good until we return in the fall. I hope the construction is finally completed by then.

This dealership is not what it use to be...total money grab. I had 3 recalls "service campaigns"…read moreon my 2022 so brought it in as it was due for 15K mile check as well (technically the car is old enough for the 20K mile check). I barely drive the car but was told that despite only driving the car 2K miles since last oil change, because it was a year since the oil change, that I was due for an oil change. I declined even though a coupon was offered. The business model is to get you on all the extras when you bring your vehicle in for routine recommended maintenance. You will be told it is all needed "to keep your car running" but my response to that is why should I have to pay 100s of dollars to keep a 2 year old, $60K car with only 15K miles running? If that's the case I should have just bought a 15 year old beater and then I wouldn't complain if I had to spend money to keep it going. This car also had battery replaced in the first year. Service told me if I don't use the car for at least a month that I need to keep it on a trickle charger....WHAT?!?! Brand new car that has to be on a trickle charger if I don't drive it every 4 weeks at a minimum or unplug the battery....huh. I solved the problem by letting the Lexus app expire so that way the car wasn't constantly trying to connect with the satellite when not in use, draining the battery. Lastly, get that remodel done. That place is a hot mess, confusing, no orderly system, and all you do is wander around a construction site maze trying to find your way to the door. It makes one want to avoid this place at all costs. P.S. never did get my tires rotated, service video showed "they were fine, no need to rotate"....imagine that. But at least I didn't get gouged on all the extras.

Joe Cordaro was my car guy until I went to college in Orlando. The Honda up here is the worst, so I…read morego out of my way and plan to have work done on my car when I visit Sarasota. His kindness and professionalism are the reasons why I chose to spend my money at this Honda. When I am ready for my next car, I 100% plan on coming back to this dealership.

***How to Lose a Customer in 2 Minutes ***…read more My experience at Sarasota Honda was extremely disappointing due to my interaction with David Bentizes. His behavior was unprofessional, dismissive (perhaps my accent was something he didn't appreciate). Despite being told that I should understand "the vehicle was at a higher level" (for me...), I purchased the exact same vehicle the very next day at Honda of Port Charlotte-- where I was treated with professionalism and respect. (Nataliya Veshapidze)

This BMW dealership needs help. The service advisors need to be trained on customer expectations,…read morecustomer correspondence skills, warranty contact time management, ( don't wait till 450pm to call when they close at 5pm)) Is this an avoidance technique? The dealership is very nice looking. Mechanic didn't know what a single use head bolt was and video recorded him saying when I pulled out the bolt the threads were stripped. It's a single use bolt to torque specs. Please train these mechanics and encourage them to do research. This will give confidence to customers. Service advisors need to be able to communicate better with techs and relay to customers. I hope this is helpful to upper management. Given I have been a service advisor at MBUSA and Caliber Collision over 10 years and highly successful. Team members have always worked hard when they are communicating well and sharing the repair process with the customer. You need to step up the pace and hustle. Multi-tasking is a skill that is learned. All the best. J

This was one of the most frustrating and concerning service experiences I've had with a BMW…read moredealership. I came in for a routine oil change--something that should be straightforward--and ended up waiting 5-6 hours. That's not just inconvenient, it's excessive. For basic maintenance, that kind of delay raises serious questions about what's actually happening behind the service doors. What made the experience worse was how quickly the visit shifted from a simple oil change to additional recommendations. While inspections are expected, the overall tone felt less like helpful guidance and more like pressure to spend beyond the original request. At some point, it starts to feel like the unofficial motto is: B-ring M-y W-allet Because that's exactly the impression customers are left with. Customers come to a dealership expecting: * Transparency - (easily diminishes when the service advisor BS you with the talking) * Efficiency (not accomplished when 5 to 6 hours is needed to disassemble parts from your vehicle, for an oil change) * Trust in the service technician and the service being performed (crushed completely when you're tires are the same common run flat brand used, but for some reason, looks obviously more worn after service then they did in a photo taken just two days prior. Makes it hard to believe anything you say.) Instead, I left questioning whether the time, the recommendations, and the overall process were truly necessary. There's also a bigger issue--no customer should feel like their vehicle leaves with less value than when it arrived, simply because of how the service experience was handled. I'm sure the preferred convenience of a dealership is supposed to be trust rather than a soda and some chips or a cup of coffee. Without trust, the experience becomes hard to justify--especially when quicker, more transparent options exist where you can actually see your vehicle being serviced for an oil change and be done in under an hour. At a 2.9 rating, this dealership has a clear opportunity to improve. Based on this visit, that improvement needs to start with honesty and respect for the customer's time and trust. For the first time in over 30 years as a BMW owner, I find myself seriously considering alternatives--places where the process is more transparent and a basic oil change doesn't turn into an all-day event. More than 30 years ago, I was sold on BMW by a simple sign at a BMW dealership Pensacola. It stood next to a tall indoor tree and read: "It costs more to maintain and care for this tree than it does a BMW." Back then, that felt like a promise--one I was willing to invest in. Today, after this experience, it reads more like irony. What a difference a day--and a dealership--can make.

I had been searching online for a decent, affordable and dependable used car for awhile when I came…read moreupon a few that were at Sunset, so I decided to head over and check them out. Vera did a great job matching me with a car that fit my needs and budget and did it quickly. She and Ryan are good people and I highly recommend them and Sunset Chevrolet Thanks very much.

Need to improve customer service, responsiveness to calls from managers and directors, and improve…read morevehicle service times. They would let my vehicle sit for 1-2 months at a time without even looking at it. I dropped it off with the GM TSB printed off which solved the issue, they proceeded to replace a different part 3 separate times without fixing the problem, charged me $2000 and then I finally told them to try the TSB I gave them the day I dropped it off. It solved the issue and then they tried to charge me another $500. 6 months later I got my truck back with a coolant leak and after 3 attempts of them trying to fix it leak, it is still leaking coolant. Never once had to put a drop of coolant in it before letting this dealer touch the truck.

I bought a 2007 Bentley GTC in February 2025. ZERO ACCIDENT. 19,717 miles…read more It looked beautiful in the showroom. The test drive was fine. A second test drive revealed a passenger seat belt problem that will be properly repaired by giving the car back for two weeks. However, before taking the car for the first time, I asked John Steinhauser to open the hood (special handling with the'B') and, to my surprise, saw the upper part of the bumper broken (4" x 15" see photos). Obviously a shamefully HIDDEN ACCIDENT NOT DECLARED because there was no trace on the front of the bumper because also full repainted. I didn't like it, but John Steinhauser promised me that the bumper would be repaired FREE OF CHARGE along with the passenger seat belt repair. Today, still no bumper repaired despite several reminders. For a ZERO ACCIDENT car, that's horrible. So I give a rating of 1 which I would increase to more stars if this garage ENCORE kept its promises.

Had a Check engine light pop up on my 2015 S550, Encore was able to take the car same day and…read morediagnose a #5 misfire. Had it back in 2 days with a new coil, all new spark plugs and boots. Showed me the bad coil and old plugs. Great meticulous work from Andreas and great communications from Rita who is very knowledgeable. I will be back for future maintenance. Oh and the car was spotless at pickup

I first heard about Jim from a friend. I met him and ended up buying a great car for a good price…read more About a year later I told Jim I wanted to upgrade and what I was looking for. He found exactly what I wanted at a good price and gave me a very fair price on my trade, saving me sales tax. I later had a small problem and Jim was right on it and fixed it while I waited. Unqualified recommendation.

Jim, the founding spirit of The Car Seekers, is a super star! His customer service is based on…read moremeeting his individual client's needs and accommodating all of their special requests. I promise you, these both combine into creating a unique buying experience, for everyone. So-o-o I needed to have the vehicle delivered. No problem. I wanted a video of the car, since I insisted on buying it sight unseen. No problem. Every challenge I threw Jim's way was met with "No problem. I can do that" and he DID! In summary, if you're in search of a used vehicle and want to do business with someone who's trustworthy, who values each of his customers and who will exceed your expectations, please do yourself a favor and visit Jim at https://thecarseekers.com/

It was an easy experience. The car was reasonably priced and they didn't discount. Everyone was…read moreprofessional and straight forward. If you are considering buying a car from Scotti's, look at the positive reviews and take into consideration the negative. I gave a lot of weight to them being there for 20+ years and it is a used car we are buying. So far, we are very happy.

I've bought every one of my cars from Scottis. local family dealer that's been in business over 30…read moreyears with the most loyal staff and loyal customers. I give Scottis a 10/10 for any sales or service options! ive had this ES350 that i purchase from Scottis iver 3 years ago!

Without question, Toyota is a superior product as my wife and I have owned a Camry through the…read moreyears. A couple of years ago we purchased a used 2022 Camry from Gettel Toyota, Bradenton, FL, near Bay Shore Gardens. This was our first experience with Gettel. The initial purchase and offerings as explained at that time appeared to be inconsistent with our understanding of services actually offered by Gettel. Specifically, this involved a maintenance and touch up body work policy we purchased at the time of sale. The policy ends at 100,000 miles, or seven years. We have 40,000 mile on the vehicle. We recently sought a meeting for clarification with the General Manager, Rocky Santa Cruz. Mr. Santa Cruz eventually introduced us to EriK Grenesko, the Collision Center Manager. Both Mr. Santa Cruz and Mr. Grenesko were patient listeners, they politely offered clarification where it was needed and they offered sound solutions regarding the Gettel maintenance policy and the incidental touch up for body work. They took the car on a Monday and returned it five days later. We received a vehicle that was immaculately detailed from the pin stripes to the incidental marks that were completely removed. The work was show room quality. The interior was cleaned as well and was certainly outside the scope of the agreement. My wife and I have many years of managerial service in the Services industry. From our experience we want to extend our appreciation for Rocky and Erik's time and their outstanding ability to represent the customers interests and the interests of Gettel in terms of customer satisfaction. You both are a credit to the Gettel organization and the Toyota brand.

Purchased a Tacoma in January 2026, never received my registration in the mail. 4 voicemails never…read morereturned and 3 times in which I've left my name and number to receive a call back. They are the stereotypical car dealership. Only caring when the money is on the table. I regret purchasing here and I will make sure my family and friends do not make the same mistake.