It gets one star because I cannot go lower. I will add that in 2011 I was a very happy member and held a membership there for several years, however that management team moved on in the time I left being a member during pregnancy and surgery. I have held off on this review for a VERY long time giving them the benefit of the doubt. The manager turnover is ridiculous. I got swindled by 2 of them who magically didn't work there the next time I went to deal with the lies. The owner is the real problem. He is the biggest liar I have ever encountered, and by encountered I mean emailed. He is never around and never available. Yet his managers can lie and get you into something, say they will fix if you aren't happy, but the owner is the only one who can. If you want to know about this place, visit the BBB. I had to take it there after I was charged for an entire year after I was supposed to be. That contract even only happened because the owner would not get back to his managers to assist in how I was falsely signed up by a manager who was gone 2 weeks later. My lesson from the BBB, you will get no resolution because he will lie over and over and say things you did not say, or use one email where he says he will do one thing and doesn't. There are very similar cases and his responses are all the same. Stay away! It's a franchise and Golds Corporate can't control the fraud. read more

I've been a member of this Gold's Gym since BEFORE the doors even opened (signed up when they were promoting the new location and just had a desk inside the front door). I got a great rate and have grown fond of many of the employees. Some...not so much. In this environment, you get the true sense of who doesn't particularly like their job. I've noticed that recently there has been equipment issues (especially in the "ladies only" section), missing clocks on the walls, and the staff seems to want to close early, even if only by five minutes, on the weekends. I wish this location was truly open 24/7 or at least had longer weekend hours. I try to squeeze everything in during the daylight hours and then go workout...but they close at 8 p.m. read more

Somewhat gets the job done. Horrible hours, they need to open to 24/7 again. They use the excuse of covid but no one wears a mask in the gym anyways - so that excuse is out the window. They are just trying to save money by not staying open 24/7 I assume. New gym called TPF might have to take my money, at least that gym clearly states their hours. If they open to 24/7 it's a wrap for Gold's. This is something many in the community have been talking about. Please open you gym 24/7. read more

This gym will lie to you, beat around the bush by not taking your calls and will charge you fees 6mo the after your called to cancel your membership. I paid in full to cancel my membership before Jan 2020 and now it's July and I'm getting charged $39 fees to restore and fix their equipment that I've never even used nor will I ever use. And now they are telling me I never canceled? So why have I not been charged monthly member charges but I get charged the fees?!? Please explain that. read more

The place is dirty, they never have towels, the equipment takes months to get fixed, they screw you on the personal training appointments. My trainer was so late numerous times that I had to leave before he got there and it was hell getting the sessions made up. The heater was broken several times during the winter and it took over a week to get fixed. I go there because it's convenient, if any other decent gym opens up, I'm out of there. read more

I will change this review if this gym decides to open its showers. But- are you serious? No one is wearing masks around the gym, because that's not a rule, but the ONE possible thing to actually help PREVENT covid (cleaning yourself), is closed?! Being someone who lives in an RV, gym showers are all I've got. But this gym wants people to leave dirty. Cool. read more

So glad i checked out this gym when i did! Im not a reviewer so i wont go into detail but this gym has caught me by surprise the staff is great and member manager (I think) Jake has been AWESOME! I would definitely recommend charles town golds to anyone. read more

The owner berates employees right in front of young children and paying customers. At the time I frequented this GG, a two year old attacked six times, biting, gouging with fingers, etc. After the first time the child attacked my son (they were doing nothing but standing beside each other), I was told he would be suspended for two weeks and if it happened again he would be "out". I was given the runaround many times as the child still showed up throughout the two weeks he was "suspended". The child attacked my son two more times as well as three to four other children. Please beware if you bring your children to the Kids Club, as management was still allowing a child who attacks without provocation into the club. read more

This is a disgusting old Gold's Gym with broken old equipment and nasty locker rooms. The Group Exercise classes are The Only saving grace. If only Corporate Gold's would see this sad local Gym things would change! read more

If you ever have to cancel your membership be willing to try to do that for MONTHS. They will try at any costs to not cancel it. I'm not even in the area anymore and I have been trying to cancel my membership for so long, that I might have to actually drive to CHARLES TOWN to see if I can cancel it in person. read more

This is the dirtiest gym I've ever been in. There's years of mold build up in the ventilation grills, and the locker rooms are all around filthy. When equipment breaks down it usually out of service for about a few weeks for simple fixes. Would be a 1 star but there has been about a 10% improvement with the new management change. I've been going to Golds gyms across the country for years and it's a shame to see this one in the condition that it's in. read more

I just don't like the atmosphere. I've never felt welcome or comfortable. Definitely not a great place for anyone who isn't a weightlifting bro or a fitness obsessed chick. I just wanted a place to work out A couple times a week after work, but I think I'd rather lift weights in my living room than subject myself to this fluorescently-lit sweatbox again. Also, the staff is pretty indifferent and the bathrooms are usually kinda gross. read more

The manager of this place Wes Karns treats gym members as though they're His staff. He has such an unhealthy sense of entitlement it's not even real. One complaint about the staff or the equipment and he will cancel your membership you can forget about getting a compt month or any kind of customer service to rectify the situation and to please you. he will just get rid of you. Not only that but he'll have the audacity to tell you how unprofessional you are when you are the customer not him. Do yourself a favor, save your joy and drive further to a different gym. Trust me. It'll be worth the gas. read more

It started out well, then I was injured. I told my trainer about the injury, who then thought it would be helpful to work out heavy, which exacerbated the injury from a minor one into a major issue. Then, even though I have a Doctors note, they keep charging my bank card, even charging me twice within 3 days for $336. That is $672 in the same month. I DID not sign anything agreeing to that! The managers do not call me back so my only recourse is to write this review and get my money back with my bank. BTW, they still owe me 5 training sessions, that I have already paid for. So why would they keep charging me when they have several emails and phone calls from me stating that I cannot work out right now? WTF? PS- they will charge your card using several different merchants codes too, so if you add a stop pay on one, they can still charge you..... oh so sneaky. read more

Clean and well maintained not too crowded, basketball court and workout cinema, way nicer than the Golds I used to frequent in Waldorf. Plus excellent pleasant staff. A pleasant surprise. 5/2013 Update - they don't always update their online exercise schedules accurately, and they have a tendency to leave cardio (like treadmill) machines that have problems on the floor without marking them - but I still like this club - they are just not perfect read more

This place needs a visit from the Health Department or someone from the Gold's franchise. This gym is terrible! I've been a member for a number of years and it's going downhill big time. There are ceiling tiles missing from the women's locker room. The water from the showers runs out all over the floor and creates a huge disgusting lagoon that one could easily trip and fall on the slippery floor. The shower stalls never get cleaned and there is buildup of shampoo, soap and conditioner on the walls and shower curtains. The drinking fountains are always out of order. There are two sinks in the women's locker room that have not worked for MONTHS. Rather than REPAIRING the padding and upholstery on some of the machines it is DUCT TAPED together (and they try to match the color of the duct tape to the color of the upholstery which is so ghetto and never matches). There are dust bunnies everywhere. There are always cardio machines that are broken and although the staff posts signs "This machine is currently being serviced. Estimated repair date is _____" the machines sit there for weeks or months, unable to be used. No one ever goes around and re-racks the weights or picks up stuff that's laying around (yes, some of that is the responsibility of the gym patrons). The group fitness room never gets swept and the mirrors never get cleaned. NOTHING ever gets cleaned at this place. There are times when there are no towels available - "Sorry, someone went home with the key to the laundry room and we can't get in to wash any." There are holes in the walls, there are stains in the ceiling tiles in the women's locker room, the shower curtains are moldy, and there is a buildup of dust, tags, undies and socks behind the benches in the changing rooms that's been there since the dawn of time. The sauna has old water bottles, trash and towels on the floor under the benches and the kick plates underneath the bottom benches are falling off and just hanging there crooked. One of the ginormous windows in the basketball court was broken and it took them months to replace it. Some of the doors are missing the push bars. The audio equipment in the cycling room and the group fitness room never works properly but they refuse to replace it. The poor instructors have to reboot/reconnect/restart the system every time they teach, not knowing if the microphone will work this time. The bikes in the cycling room are old, worn out, wonky, beat up, and are in need of new seats, new pedals, new straps on the pedals, etc. And to top it off, this gym (maybe other gyms do this too) charges a "yearly maintenance fee" in January to (supposedly) bring us new equipment! I can assure you, the new equipment never shows up but you can be damn sure that the money still comes out of my account. Do yourself a favor and read the reviews of the gym in Martinsburg from the folks who have tried to cancel their memberships and have had nightmare experiences. It will be the same in Charles Town. That same owner owns this Charles Town location, and the one in Hagerstown. If you know what's good for you, you will not join this gym. Travel farther, look for other options because this gym is a PIT. read more

They do not keep the equipment repaired or even tag the ones thaT don't work. Have complained to manager many times. Says he will do correcctive action but never does. If potential entail members knew of all the broken or malfunction machines they would not join. Membership is cheap but you don't need the frustAtion. I am looking for another gym read more

I would think that Gold's Gym being an international corporation would have better customer service and want to retain their current memberships, after all it's their members thay put food on their table. I signed my son up for VIP and paid the year upfront in June. I noticed in July that I was charged a monthly fee. I tried to contact the manger by phone several times and did not hear back, so I walked in to talk with him about the charge and he was not available "convenient". I finally received communication from the Charles Town WV GG manager and was assured that the charge would be backed out and returned. Apparently Golds Gym had a 2nd membership established for my son. I was told that the 2nd membership would be terminated and that this would resolve the issue going forward. A second monthly charge was made for August, I again contacted the Charles Town GG manager and was told again it would be resolved. When contacting my credit card company it was discovered that the July charge was never backed out, so I had to dispute the charge. I am hoping that this matter will be resolved. I can say with certainty that we will not be renewing my sons membership, instead we will try their competitor Anytime Fitness which has 4.5 stars out of 5. read more

I was very disappointed when I went into the gym. It is more rundown looking then when I attended a year ago. I was floored at the cost and that the gym did away with their annual month to month membership. When you first walk in, there is an area to the left that has a large patch of astro turf. I'm assuming this is used for training because their were weights and balls scattered across the turf. It looked very unprofessional. When I expressed my opinion about the price, the manager tried to push me into an annual contract. I can tell you that I would not spend close to $600 annually on a gym - least not one in that condition. After raising the fees, I wondered where the money was going to. The staff was less than enthusiastic and I noticed that there is all new staff, not the friendly people that were there prior. Its a shame given that the Charlestown/Ranson area does not have a lot to offer. A Planet Fitness would be a great welcome and hopefully run Gold's Gym out of town. read more

I have never been to a Golds gym before but since I was out here on business I signed up for a month. The treadmills were great and the group fitness classes were awesome!! I especially loved the BodyAttack class. It was the most spirited, uplifting workout with pumping music and team camaraderie. Honestly, this class blew my mind as one of the best I have ever been to! I like that they have tanning beds on site. The credit card machine had issues on several occasions when I was checking out from buying protein bars. The manager gave my male coworker a much lower rate (half the rate he charged me for the same amount of time) which I found to be a little sexist and annoying. I guess I am not the best negotiator but did not appreciate finding this out as I think it should be flat, fair rate for everyone. Overall, I had a good experience here. read more

On business and hadn't noticed the anytime fitness right around the corner so I dropped in for a workout... good crowd.. everyone working out hard ... friendly staff ... could have been a bit cleaner but gym was packed.. no complaints .. keep it up read more

If I could give his gym a "0" I would. Have been a member at this gym since 2008, mostly because of lack of options in this area. The gym itself isn't terrible, small but the equipment is there along with group classes. It has a very "home" feeling, however since I have joined the management has gotten worse. Initially, what a great group of managers..... which is nothing I can say now. I have recently moved out of town and needed to cancel my membership. I received an email confirmation from one of the managers that it has been discontinued and that I would not be charged next month's fee. To my surprise next month, not only did I get charged the membership fee but the annual "equipment" see as well. No big deal, I thought, I'll just get ahold of the gym and request a refund and make sure there wasn't a misunderstanding. This is where my problems began. For the last two weeks the manager who initially handled my request has been avoiding me and the manager I spoke with to handle the issue (Ryan) HUNG UP ON ME mid sentence because he was "too busy" and made sure I was aware that what I was calling about was "irrelevant." Needless to say, I have not gotten a refund and have yet to hear from Tony in regards what was done. I will never belong to any Gold's Gym ever again. read more

I never write reviews but the service is unbelievable. The equipments are great, has a good amount of weights. The employees doesn't want to be there. I understand nobody wants to work but at least don't ignore a question when a customer asks. Especially an employee named Shaila, she started to approach me , got a little flirty and started to speak to me about how miserable it is at GG. She stated she gets about $1000 a month and $97 in commission. The managers treat her horrible and with her bachelors degree she can do much better. I just want to simply go to the gym to work out now speak to an employee that speaks negatively about the company they work in. read more

Used to be a member of Gold's Gym after seeing how the business is operated and the way the members are treated I've reconsidered my decision to workout there. The staff are completely rude (except for a small handful that are actually nice). The equipment always has sweat dripping off of it and is NEVER wiped down. More than half the equipment is broken, tattered and torn. I've seen the owner actually almost get into fist fights with other members because they accidentally knocked over their water bottle on his floor it was unreal. A lot of the members are using steroids. The list could go on and on but I'd just say join Fitness First in Frederick, MD, Crossfit 304 or if your a student the Shepherd University facility those places are a lot more adequate and worth the price of a membership. read more

I have been a member at this gym for 4 months and so far it's great. They have a ladies only work out room that has all the weight benches you need and all kinds of other work out machines inside.. I stay in that room the entire time. I have been to the gym at all different times of the day and it's never full and that's great! The locker room is soo clean! The employees are not meat heads thank god because that's annoying. I do with they were open later.. They close early Friday and Saturday. It's cheap too! $20 a month.. They also have basketball and free classes all day long and even a movie theater room where you can work out while they play a movie and that's free too. Also it's very big inside. From the outside it looks small but it's big! read more

The manager of this place has a terrible issue with people in general. He apparently thinks customers are his employees and speaks down to them as though they are his subordinates. If you want a positive gym experience, spend the extra gas to go somewhere else. The manager doesn't even lift and worst, there is NO WAY to complain about him. This is the ONLY reason he still has his job. I was seriously considering suing this place after my awful experience. I had went there for almost 2 years and now I'll never return. read more