I've been a member for about 10 years. Sadly, they have recently decided to close their lap pool permanently. This is a deal breaker for me, as swimming has been a big part of my exercising regimen. I will not be renewing my membership when it expires this month. I sure hope they reconsider. read more

DO NOT OPEN A MEMBERSHIP WITH THIS GYM if you do, you will not be allowed to cancel it. I went in on December 7th to cancel my membership and was told to email membership services. I did, and they never got back to me. Low and behold, it's the 23rd, and not only am I getting charged again for the membership, but they raised the price 20 dollars without telling me. I kept calling today and they were blowing me off and even got to the point where they picked up the phone and hung up immediately after. I go in today, and the manager pretty much said "sucks to suck". They said just wait longer and come back at a later date. This is horse shit. Manager also side steps questions and won't give clear answers. Screw these people. read more

Still has shitty customer service by the owners! To date seems like most machines are out of service. You would think with the dues and the service fee they collect from us they would have the equipment fixed and not sitting there out of service for weeks! Seems like the owners must like to keep there Monterey and Gilroy gyms in better shape than this one read more

terrible establishment drive elsewhere or check out body-zone way better gym. if you sign a contract make sure you know it will be virtually impossible to cancel. if you try and cancel early they will charge you 300$ and if you wait until your contract ends they will charge you an extra month "its takes 2 weeks to cancel" manager is never available. management is trash and they shut the lights off 10-15 prior to closing at times. cleaning ladies will be inside the locker rooms while people are changing. just all around terrible gym. go to bodyzone or todal but stay far far away from this scam of a "gym" read more

OMG. Do not go to this place!! And good luck canceling if you do. Worst gym I have ever been to. Rude unhelpful and in my opinion a scam. There is a reason it has 2.5 stars. I should have listened. Place os terrible read more

Careful with this organization! If your contract runs out with them, they will automatically convert your membership to a month-to-month charge, and you have to contact them specifically to say you want to cancel. Even then, you have to give a 30-day notice. Very easy to lose track of the end of a contract period for those of us who requested a suspension of contract because of the pandemic. They will not work with you on any problem like this. Buyer beware. Not a flexible organization, and, personally, not the kind of place I like to do business with. Enjoy my $80.00 or so, Gold's. I hope it makes a big difference in your bottom line. You could have had years of member fees from me in the future, but not now. read more

Don't listen to all the negative reviews. People complaining about members not wearing their mask properly? Gym staff letting in too many people at once? Give me a break..If you're that afraid of this virus then stay home. The owner is a great guy who I have known since 2003 when I first started coming here. The owner and staff have gone to great lengths to move the majority of equipment outside so they can continue to operate and give their members a place to train, plus outdoor lighting so they can stay open during the dark hours. That's a hell of a lot more than my regular gym does which is still completely closed. I drive here 40 minutes each way so I can continue to train. Thank you Vince, Javier and other staff for all your great work so you can stay open read more

I joined because of the indoor pool only to discover that it is constantly closed for repairs. The only response from front desk is that it may be open "next week". read more

I moved out of state. I notified them by phone and in person to cancel my membership_ they didn't do it and I got a call from a collections department. I have called multiple times and texted for the owners of the business or someone in charge to call me. They are unresponsive. read more

Terrible management and staff. I would never recommend this place to anyone. The young blonde kid at the front is a terrible sight to see when walking in. He is never approachable and acts very arrogant, not helpful and doesn't speak one word. He's constantly on his phone and flirting with the girl in the front. Not a good representation for a gym. Management is very sketchy. I've been trying to cancel my month to month membership because I genuinely don't enjoy doing there and the energy in that place gives me anxiety due to the unfriendly staff and the clientele being mainly teenagers who abuse the equipment, mess around for hours and hog the machines. When I went there in person they confirmed the cancellation but yet I am still getting recurring charges. I have sent multiple emails to the email address they listed on the cancellation form yet they STILL haven't emailed back. It's very frustrating and overall confusing. This business is not honest. If you sign up for a year or two year membership, they require you to show them proof of an injury that inhibits your ability to go to the gym OR a proof that you're moving. That's a complete invasion of privacy and overall ridiculous. I recommend taking your time and money elsewhere rather than dealing with this nightmare. read more

A bunch of hidden fees and the membership only talks about cancellations. Do not ever take any of the staff words seriously. They say one thing than later don't abid to their word. Many of the hidden fees are not in the contract, but in their policy. Watsonville Gold's Gym is privately owned by Martina, who is constantly changing the policy. When asked for a copy she said there isn't one in writing. There's fees for equipment maintenance and fees for freezing your account, and more hidden fees that I don't ever plan on experiencing because I'm never returning. read more

A Lot of guys who are swollen/built guys on first floor can be intimidating, there's a girls section, it's small compared to the mens side. Locker room has two bathrooms only. Their membership you have to pay a membership joining fee plus the 49.99 monthly so the total is around 164$ to join, I've had experiences with other gyms I didn't pay for joining like yoga ones and regular gyms so this was strange for me personally. Then the reason for this review is their cancellation, first their own app has a "manage your membership" section where you cannot even see ANYTHING then I called the gym and they said no one can cancel via online (even though I easy joined online) I have to email them?? Then Why does the tab even exist on their own app?! It's 4 days before the next payment is due and I'll let you guys read her email for yourself and let you make sense of this hahaha so ridiculous xD I mean how about if someone can't make the next payment and wants to cancel early before the next payment is due...THEY WILL MAKE SURE THEY TAKE A PAYMENT or your membership won't end??? I thought If people don't pay, then membership gets cancelled because your not paying your fees? Make it make sense omg. I literally can't do anything my hands are tied?? Until I pay they won't cancel it? Um...wow read more

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I'm super disappointed to have to write this review because I really liked this gym so much! There are many perks which I'll discuss but my current issue is really making me question my membership which is month to month now and easily cancelled. Mats. They used to have piles of mats. Then after covid shut downs the number dwindled to like 3-4 mats. Like most women, I do a lot of floor work and various yoga positions as part of my cool down. Mats are imperative for not jacking up your knees on the hard wood floor. Every gym I've ever belonged to has mats. They are sooo desirable for a work out that I often wouldn't find one when I needed it till mid way through my work out (you got it, it means many people need and want them). What exactly is a gym membership paying for if it's not paying for use and maintenance of gym equipment?! If not a movable mat then give us a proper stretching area with squishy floor. Have us check out a yoga mat at the front! Honestly i could think of a million ways to handle this issue. We just need a soft base for floor work that won't punish your knees. Bringing a yoga mat means I would have to shove my yoga mat and gym bag with towels and ankle weights and clothes and shoes for my day in a locker and take the time from my workout to unlock the locker and get the mat out at the end of the work out. I have brought at least two new members to this gym and just last week we used mats to stretch to some yoga flow together. Downgrading equipment when I just paid an extra $10 this month is not cool. I work out literally every weekday morning and sometimes on weekends. Almost always with a Partner who ALSO USES A MAT. Aside from this travesty this gym has great equipment and is very clean. The showers are kept clean the women's room is literally cleaned constantly. The woman's area is great. The vibe is great... not a lot of meat heads or lurkers or folks that make you feel uncomfortable or take a million selfies on equipment you want to use. Just regular folk getting in a work out. The front staff are usually friendly. Folks clean their machines after use. They also need more of the clamps that hold the weights on the bar because there is always a missing one. read more

Writing this because this gym is discriminating on the members that have the silver Sneakers program, feels like they are discriminating on the elderly for working hard all of their life's for the benefits they have earned, NOT FAIR FOR OUR LOVED ONES THAT ARE OLDER!!!!! WE WILL ALL GET OLD ONE DAY!!!! read more

It's pretty unethical to refuse to let memvers out of their contracts, particularly when they are at risk of COVID. It's also unethical to lie to members about the details of their contract and refuse to abide by said contract. If you'd like to sign up for a gym run by heartless people who don't care about their customers then by all means, choose this one. read more

Good machines and good gym overall.There is also a pool and outside medicine balls to workout.I recommend the sauna after a workout.

Absolutely horrible representation of an iconic brand. Just relocated to California and have been a member at multiple locations over the past 30 years. Currently have an all gym access account but apparently in Gilroy, CA that doesn't work there. Walked in and inquired about what needed to be done if anything since I will be in CA vs TX. They said that I would need to sign up there and if I wanted to work out as a guest they would need to call my "home Gym" Once "I" figured out where my card was tied to they proceeded to call the gym and verify my account was in good standing. Even planet fitness can verify by scanning your card or entering a phone number but not Golds in Gilroy. After verifying that I am a member in good standing they proceeded to have me fill out a guest pass that was only good for less than 2 weeks. I asked if they could just switch my account over and they said no " dis a franchise" - Mind you I heard "dis a franchise" a min of 3 times in the whole conversation. I asked what would need to be done? They responded I need to cancel my other membership and sign up for one that is only valid at this one location ?? I thought are you kidding me. Why would anyone cancel an all Gym access to go to just one facility. I proceeded to contact the corporate office in Dallas, TX. Needless to say that not only does this "Franchise" not represent the GOLDS GYM brand the individuals working there do not have an service related skills. I am excited to venture out to another facility in Gilroy to train at and to the owner of Gilroy Golds Gym, the RSG Group should revoke or at least investigate your staffing, training, and hiring policies. read more

I really can't believe this place!! I was a loyal customer for over 3 years never had any issues. After being out of contract I ended up leaving Watsonville pretty spuraticly and had to cancle my membership. I was forced to pay for a whole month which is fine that's their policy but wheres the customer appreciation? That being said I wasn't too happy about it but I did pay my remaining balance. Fast forward two years.... I decided to check my credit being that my bank had sent me an alarming message saying that it had significantly dropped. Sure enough I had a message saying that I have been sent to collections. From who?!? You guessed it Golds Gym!! Prior to that I had never received a call, email, or even a letter I just randomly got sent to collections. Here's the best part!! I contact the gym the front desk assured me that I didn't have anything do but that I should contact Martina so I did I emailed her and she responded pretty quickly I might add. She said that I didn't owe anything and asked me to show her the information that was sent to me. Since I'm no longer I had my father stop by the gym I thought maybe seeing somebody face to face might be more effective.... and guess what they told him! "Once you're sent to collections there's nothing we can do" I was pretty concerned at that point I sent a few more frantic emails and I got absolutely no response. I gave it a few more hours and yet absolutely nothing! Finally I gave in and call Martinas cell phone and leave a voice mail just and a few hours later a call back. Martina called me and said that she contacted the collections company and had spoke to them but mid sentance the phone cut out. I never received a call back from her. I ended up taking matters into my own hands and contacted the creditors directly. The next day I did receive an email simply stating that the issue was fixed.... No apology what so ever!!! That really goes to show what kind of customer service you're getting here!!!! The gym is awesome it was a great environment I had no complaints about the gym itself but, you can really see that all that matters to the owners is the money. Watsonville is a small community and this gyms makes up a big part of it. You would really think that the owner would take that into consideration and have some more respect for their customers. I am aware that most gyms are built into big franchises but this one is privately owned hence the higher monthly prices. In all I definitely will never go back it quite concerning that they sent me to collections for absolutely no reason. So customers be aware!!! read more

I went to the gym today and a girl named Gladys was so rude and disrespectful it took everything I had not to b**** slap her. I canceled my membership and I will never go back. Gold's gym you need to hire people who are nice and friendly and have respect for the members. I would not recommend this gym to any of my friends. Thank you Gladys you're a gem. read more

I have been a member since 11/2019. I really like this gym but I am very disappointed in their response to COVID-19. The gym is not limiting the number of people in the gym. They are also not requiring masks during workouts. I feel uncomfortable going to the gym due to the lack of social distancing I have seen on social media at this gym. My live-in partner is immunocompromised and I reached out to cancel my membership (offered to pay cancellation fee). They simply copy and pasted their contract stating the reasons why I can cancel and told me they cannot cancel due to me being uncomfortable and instead told me that I can "freeze" my account for 3 months. In 3 months this pandemic will most likely be worse due to changing weather and increased opening up of the state. It is frustrating that the company will not help and change their policies during this ever changing situation. read more

Signed up here a few months ago and I'm very pleased with my transition from Inshape. Staff is so friendly and helpful with all of my questions and suggestions. Club is clean and they have a wide variety of equipment. P.S. It would be AMAZING if the club would invest in a sled to push around on the Crossfit side of the gym :) read more

Gold's Gym - "Crossfit area" a sled would be PERFECT!!! - Gyms Near Me - Watsonville, California

Great gym with nice staff. I've been training with Javier Cano and my endurance has gone up as well as my strength! read more

With the COVID-19 virus they closed the gym mid march. I received an email stating they have stopped all dues as of April 1st but they went ahead and charged my c/c on March 31st. When I requested a credit they have refused. read more

I have loved my 5 years or so with Gold's until the last year or two. I love the classes in the big work out room. In these classes we use mats, which have disappeared, and hand weights, which have dwindled down to a broken down collection of mismatched ones. Myself and many of my class mates started asking for more weights for that room six months ago and were assured by the front desk that they were ordered. They clearly weren't. I could definitely understand not being in a position to purchase more equipment due to the closings during Covid, etc., if that were offered as a reason, but it wasn't. Then there was the leak in the roof in the big work out room. We all pointed out the leak many times to management before the rains started because it was starting to buckle the wood floor. The management just let it go until the entire HUGE wood floor was buckling, and we continued to use it for weeks. Maybe they eventually got their insurance to handle it after waiting so long that it was going to be super expensive to fix, but after finally fixing the roof, in the past two weeks they have been tearing out the wood floor and little by little replacing it with rubber tiles that go together like a puzzle. It's a funky replacement and the way they've done it is more than funky, it's dangerous. Leaving underlayment exposed with tacks sticking up, boards everywhere, and we have been doing our classes around all of it. Although we have appreciated being able to meet and work out in the room, it hasn't been safe, especially for the senior classes. They have heating in that big room but it has been ccccooold, in there since the cold weather began. Nothing that I say to the management, either directly or by email seems to get through to them so I have stopped. The standard reply is "It's not my concern", which is always so appreciated. Yesterday, and the date was 12/14/21, I asked Javier why the board with the (very few remaining classes) was wiped clean, since I've never seen it that way, and he said something about the New Year. How is anyone that is new supposed to know when the classes happen? I'm sorry to say I'm almost done with Gold's. read more

The staff is so awesome and helpful! They offer a good variety of classes! I also like that the equipment is always very clean! And the staff is always available too answer your questions! Great location!! read more

I have been a gym member for YEARS before Covid. I paused my 2 contracts due to the pandemic... they charged me and snuck in gym fees durning the pandemic which I had to fight to get refunded. I havent been there since Feb 2020. Now after another 6 months, they charged me again 36.00 x 2 and wont refund since they need 30 day notice to cancel.. i guess over 1 year of not setting foot in the gym isnt enough to get a fee wauved. These people have no consideration for older gym customers nor for those impacted financially due to loss of employment because of the pandemic. read more

Finally left!! Felt awful doing it and now wish I would have done it sooner. So my year membership was up and I asked to be put on a month-to-month status because I was in the process of buying a home and might need to relocate. They said sure, except I would need to pay something like a $179 registration fee, $39 processing fee then $50/month..... umm what?? I have been a member for 5 years, you have all my information and credit card on file- what exactly do I have to register for? and processing fee of $39 to push a button to charge said credit card on file-are you kidding me? The manager, Martina, was SO rude and is what promoted me to leave. She realized that the front office staff continue to let me work out (had to idea my membership expired the week earlier) and no one had told me it was expired until she checked me in, and made it out to by my fault?! She made me stand there infront of everyone else checking in lecturing VERY loudly that I just can't keep coming for free- uh yea. Which is why 1) someone should have told me it expired and 2) let me pay monthly like I wanted. You would think they would value loyal members for 5 years who only go in 4x a week for 30-45 min, don't crowd their weight room nor workout classes, dirty their pools or use their hot water for showers/sauna = basically paying them way too much money for how much I get back. But nope. Now I'm at Body Zone in Watsonville and no their equipment isn't as up to date as Golds, but at least it works all the time! and the staff there actually greet you. Should have made the move a loooong time ago. read more

I cannot wait to cut ties with Gold's. Update June 7, 2012: What was mainly an issue with how CORPORATE Gold's and FRANCHISE Gold's interact has now become an issue with Watsonville Gold's management/owner(?) Martina. In the middle of TRYING to get my money back, the franchise rep spoke with Martina who told her that I wanted a membership for $28, and that no one gets it for that price, and*she* offered me a $34 a month membership, that I got angry and would not accept that. Problem is: That is all a LIE. I NEVER spoke with Martina. A front desk person contacted her and said that Martina said she would waive the enrollment fee and apply the $39 to a monthly no contract fee. I was not angry, and thanked the front desk girl for her help, and left with Martina's phone number. I never called her, I choose to email Gold's corporate. It is DISGUSTING how Gold's corp, and now Gold's Watsonville, has conducted themselves. The franchise manager had the gall, after allllll this, to tell me this morning that it was not their problem, that they were stepping in on my behalf, essentially doing me a favor, since I had done this through the Watsonville branch. I did not, and this has been clear from day one, my bank statement is billed to Gold's Corp TEXAS. Not Gold's Watsonville. They also have the gall to say on my answering machine that if I cannot provide a confirmation number, then they can't do anything for me. I have BEEN SHOUTING FROM THE ROOFTOPS every time I talk to someone "I have my confirmation number, does that help? Can I give that to you?" UNREAL this has been. ------------------------------------------------------------- I found out that through my AAA membership I could get a really good discount; $39 enrollment (instead of $100) and $28.80/month with no contract(vs. $39/month no contract) This sounded like a great deal so I went ahead and followed the instructions online. Watsonville showed up as a selectable option. I paid $39 and went in two days later to activate my membership, I had my monthly dues, id and AAA card just in case. I also had printed out a SEVEN day pass for the Watsonville location for my husband to try it out, if he decided to join he would be paying full price. First off, they wouldn't honor the seven day pass, they only give out three day passes. We were told to go ahead and workout and at the end to come back to the front desk to finish up the paperwork, since they weren't sure how to process this type of membership. I had a pretty good workout, just using the weight room, which was a little worn down but clean. The lack of decent squat racks was a bummer. I was happy and feeling good, only to find out that they won't honor the membership/discount I signed up for online....Uh, what? I wasn't trying to scam anyone, and had Watsonville not been one of the options no one would have heard a peep from me. But they were an option, and the process at no time gave any indication that I could be paying for a membership I couldn't use. Apparently this information came from the manager, so I felt fine emailing Gold's corporate about this. Too bad I NEVER heard back from them. I then posted on their FaceBook wall, since it seemed someone at Gold's corporate was keeping up on that. Sure enough, they apologized and gave me a number to call. I called, was told to speak with the franchise director, who was not in her office. She said on her answering machine to give her THREE business days to get back to me. Left a message on Thursday May 30th in the morning. Nothing. I called back on Monday the 4th, got a hold of her that time, and apologized since she did *technically* have another day to get back to me. She was minimally polite, said she needed to speak with the manager of Gold's Watsonville, who was not in so she left her a message, and said she would call me back THAT day either way. (And guess what? As of today, Wednesday June 6th, NOTHING.) I ended up calling AAA on Tuesday the 5th, since I hadn't heard back from anyone at Gold's. They were wonderful as usual and are trying to help me. This morning I decided, f this, I don't want to be involved with such an unethical business. Now it has become a total fiasco trying to get my $39 back. Call corporate, speak with THE SAME LADY WHO DID NOT RETURN MY CALLS, she tells me to go online and "cancel" the membership I never received, I go online, it says to contact the Gold's I am a member with. UGH. I am not a member anywhere, they WOULD NOT LET ME BE. So now I wait to speak with the manager at Gold's Watsonville and HOPE that this can be resolved in a timely manner. Now I have to go and FAX in my confirmation paper, that they should already have, so they can send it to their billing dept, and HOPE that they refund my money in a timely manner. And after speaking with AAA I have been informed that due to NUMEROUS complaints, they will be severing ties with Gold's Gym as of June 31st. Too late for me...... read more

The gym & equipment were just like any other gym. The lady's working were very rude. They do not have towels, shampoo, or conditioner. They charge 10$ for a shitty little towel .. My normal gym has towels so I did not think I needed to bring one . So had to pay 15$ to go in and 10$ for towel I left my shampoo and conditioner and expected they put it in lost and found but the lady told me they threw it away. Pissed !! read more

Really nice facility but expensive! Big enrollment fee and monthly fees. Liked the equipment and that they have a pool and jacoozi and saunas in the locker room. Just not sure about the price. Also, they have the hugest fan in the weight room I've ever seen! It's literally the size of the whole ceiling! Crazy! read more

Careful! No guest passes here! Was told I could sign is for a membership for two days of visits for a total of $162+. Never had this response at this gym before. Been several times while traveling. As a bodybuilder and fitness professional, it so sad to see people saying no to fitness when it may be the most important thing for our Heath right now. read more

I have reviewed this business a couple times before. I was hoping for an improvement as would be the logical step when a business does not make its customers happy but that has not been the case. My last review pointed out their illogical and amateurish business move last winter. That was corrected. Thank you Golds! Although the wood room is not always open, I can see the efforts in trying to keep it open more regularly between classes. Before my real review, be wary! My vehicle was burglarized in their parking lot a few days ago. The gym has surveillance cameras monitoring their parking lot and offered NO help about the situation. This happened during the day time!! That parking lot IS NOT SAFE fyi but I wont yelp them on this since its out of their control. REVIEW: customer service. In the past I have yelped about their scarce customer service but this time they went from scarce to rude. Me: I walk in "Hey sorry, I forgot my card, can you pull me up on your computer?" Michael: (with an annoyed look) "You know, you have to bring your card with you every time?" Me: "Yea, I forgot it in the rush of things." Michael: Sigh... click click, click-click-click, "you know its mandatory for you to bring your card" Meanwhile people start to stare and gawk at our interaction. Me: (a bit pissed from the chore this is becoming and his rude tone) "Yea I know, I usually bring it with me but I just forgot it this time" Michael: (angry stare) "This is the second time you forget your card!" Me: (raised voice) "I know, I didn't forget it on purpose!" Michael: (angry stare) "Please let this be the last time" Me: (Jumps over the counter and punches him right in the button!... snaps back into reality) Walks away and condescendingly says "...Yea." The guy cut me no slack. He was annoyed he had to type in my name to pull me up! OH MAN!! Give me a break!! If he dislikes his job THAT much why is he there!? I'm not asking for a smile or a hand shake, just don't BUST MY BALLS! read more

Have been a member for a couple of years, but enough is enough. Found the main gym floor to be very intimidating, so used the womens only section, and the pool for the most part. Women frequently just sitting on machines having conversations or texting and not working out. The treadmills incline functions usually not working, and not repaired, leaving only 1 of 4 machines capable of it. The spacing between some of the weights machines is too close - making it impossible for those who are at the gym to loose weight to even get to them. The group classes are incredibly full and very noisy. There is not enough parking during rush times, and some people use 2 spaces for their large vehicles in compact sections. But the thing that really got me was that once I decided to discontinue my gym membership, even though I had been well out of the contracted period and was month-to-month, was that they consider your discontinuation a "30 day notice", meaning that they will make you pay for yet another month, when you've already stated that you want to quit. What am I paying another month's membership for? I'm not going to be there using the services, I've QUIT. To add insult to injury, the last payment transaction started 3 days earlier than usual (I'm assuming due to Christmas), and apparently was declined, even though the money was available. So they added an additional $19.50 fee and tried again on the correct day. This time the payment went through even though it made my account overdrawn. So I called Golds, who told me what the $19.50 was from, and to call ABC to find out what I can from them. ABC didn't tell me anything, just referred me back to Golds.... Beware hidden charges folks, and if you're going to quit, I suggest you cancel a month before you need to. read more