We purchased a grandfather clock from a thrift store without knowing anything about it. We called…read moreMarcus at Krutolow Jewelers for help installing the weights and pendulum and he showed us both patience and professionalism. He made sure our clock was in great working order and sent us off with our timepiece that we are confident will be in our family for generations to come. Thank you Marcus and Krutolow Jewelers for the exceptional service. We look forward to being customers for life!

Unfortunately the store no longer exists despite its presence on Yelp and a phone that allows you…read moreto leave a message. Tatoo shop next door says they haven't been open for over five years. This was a great place to have jewelry repaired

Time is but an illusion, a fiction, a conceit. But quality repair isn't. These guys know their way…read morearound time pieces. Stopped in for a battery change. Quick, affordable, quality. Recommend. Check out these fine folks out before time.... Runs out.

I took my Omega watch there to get a few links taken out of the bracelet. They did it quickly,…read morewhile I waited, and did it well. Cost was $25.

Great Value! I'd been serching for over five years for a…read moregood quality knowledgeable shop to change tye battery on my Raymond Weil Watch with no success until i found Global Times at Danbury Mall! fast efficient, good care of product mu battery was changed in 15 mins! So many other places said they couldnt becauae it would break the pear and diamonds but not at Global Times. They did an amazing job! Highly recommend to other fellow Raymond Weil Watch owners! great care and good value.

I concur with Edward G.- I brought the mechanism from our grandfather clock to him in January last…read moreyear and sometime later he said he had to order a new mechanism from Germany and it would require I bring the entire cabinet over, which I did. The last time I talked to him was in July and he said "soon". I have called him many times since then as the previous reviewer said and I received not even a courtesy return call. I am considering legal steps to get my clock back. Any comments?

1/8/2023 Do not use this individual! He is not answering his messages, hasn't returned my clock…read moreleft with him. He may be ill, or out of business. Until this year, he had been slow but reliable.

Can't ever get a strait answer or the help I need anytime I've called them.They just wanna shove…read moreyou off to another department so they dont have to deal..

I broke my hollow rope chain, thought it was done I took to daniel jewelers, they fixed it so good…read moreu can't see where it was broken, took a week but don't care, excellent service will go there for every jewelry service. Highly recommend!

Great service and great people. Very welcoming right when I walked in. Clean atmosphere in there…read moreand also a great selection of jewelry.

Very friendly and helpful. Worked on my watch quickly and was very affordable. I would absolutely…read morego there again for jewelry repair.

I dropped off my Panerai and Omega for polishing on Thursday and received a call on Monday that…read morethey were ready for pickup. Both watches were restored to mint condition-- the Omega had significant scratches and the Panerai had a ding, all of which were flawlessly repaired (check attached pictures). Excellent service at a reasonable price. Highly recommended.

Avoid Ralph at All Costs - Incompetent and Dishonest…read more I'm writing this from the courthouse where I've just filed a lawsuit against Ralph. That alone should tell you everything you need to know. I brought my father's watch to Ralph for a simple gasket replacement. It's a diving watch he wore while serving in the military, and I'm heading to Ukraine to serve myself--I wanted to wear the watch in his honor. I chose Ralph because of the many glowing reviews online. Big mistake. The first red flag was the overwhelming smell of marijuana in his shop. I dismissed it at the time, thinking maybe it helped him focus on delicate work. I couldn't have been more wrong. When I first brought the watch in, it was functioning well--just running about a minute slow each day. All I asked was for Ralph to replace two gaskets. We agreed on $200, which was all I could afford as I won't be working for the next six months during service in Ukraine. For such a basic job, it was a fair price. A day later, I called to ask if he could look into the cost of a new crystal. After not hearing back for a couple of days, I followed up--only to be told he had already replaced the crystal for $150 without my consent. When I told him I wouldn't have agreed to that, he flew into a rage, yelling about how he wasn't making enough on the job. It became clear to me he may have serious issues, possibly substance-related. When I finally went to pick up the watch, the bezel no longer turned. Ralph claimed I had damaged it myself, which I hadn't. Then I noticed the self-winding mechanism wasn't working. He insisted it was fine, despite clear evidence to the contrary. It was rubbing against the back plate. I stormed out taking my watch, but later returned, hoping he would take responsibility. After more yelling and resistance, he begrudgingly agreed to take another look. Weeks passed. My departure date for Ukraine got closer. Today, 2 days day before I leave, Ralph texts to say the watch is ready. I go in--and unbelievably, it's in worse condition than before. The winding mechanism is not working as it should. The bezel now turns, but it could easily be roomed with a thumbnail. I walked out refusing to pay. This time, he followed me outside, becoming aggressive. I told him I would see him in court. Later that day, I went to another, far more competent watch repair professional. He opened the case and immediately found the issue: the movement wasn't seated properly, and the retaining ring was missing. I know that was there when I gave it to him because I open the watch myself to see what gaskets were needed. Without it, the entire mechanism is unstable. If a replacement can be found, the watch might be salvageable. But it's an older model, and chances are slim. This isn't just a watch--it's a deeply sentimental piece of my family's history. And it's also quite valuable. Ralph, if you're reading this: You know exactly what happened. That retaining ring didn't vanish on its own. It's either still in your shop or you carelessly threw it away. I don't forget things like this, and I'm not letting it go. Ever. To anyone considering trusting him with something valuable: Don't. The reviews are misleading. My experience was a disaster, and now I'm left with a broken watch and a legal battle just days before leaving. Also, take a moment to read the negative reviews--those are the accurate ones. Many people have had experiences similar to mine. And look at his responses: full of excuses, never accountability. He clearly lacks the ability to take personal responsibility. Pathetic. Take a look at the photo I've attached. You can see at nine and 10 o'clock the space between the watch face and the case itself.