I would not recommend this place if you get Holden. Ask for another person to help you, the others…read moreare really nice. She did not give any helpful insight, constantly sighed while we looked, and when asked to see a tray of rings, she said "sure why not, we've come this far already." If that's your attitude maybe find another job. It was a quiet Sunday so she wasn't exactly busy. The other ladies were extremely friendly, so just don't work with this grouch.

I stopped by to get my watch battery replaced. I was excited to check out the jewelry cases while…read morethe work would be done. I was looking for a gift. After I was quickly told that it would be $49.99 to replace the $5.00 battery. I left without looking for the potential purchase of a gift I needed to get. This is Michael's way of saying they don't need your business. If reasonable prices were charged for a simple battery replacement. They would possibly also make an additional sale . To their advantage!

My initial introduction to John Fulton Jewelers was to have my wife's wedding ring appraised for a…read morenew insurance policy. This was a very positive experience on both a professional and personal level. Based on this initial experience, I later came back to purchase an emerald ring, designed by John, to celebrate our 35th wedding anniversary. My wife loves this one-of-a-kind ring and wears it every day. I drive 18 miles to do business with John. It is always a pleasure. He deserves this 5-star recommendation.

John Fulton Jewelers is great to work with from purchasing new items to repairs. I've had antique…read morejewelry cleaned and repaired with no worries. He created a necklace for a friend that held a cross and a wedding ring that belonged to her deceased husband. It was a beautiful piece. Stop in for great customer service.

Can't ever get a strait answer or the help I need anytime I've called them.They just wanna shove…read moreyou off to another department so they dont have to deal..

I broke my hollow rope chain, thought it was done I took to daniel jewelers, they fixed it so good…read moreu can't see where it was broken, took a week but don't care, excellent service will go there for every jewelry service. Highly recommend!

What a great spot! We came in at the last minute to replace a chain and the people couldn't have…read morebeen nicer ... they took their time with us and we didn't feel rushed - the epitome of great customer service! We will be coming back for sure!

Extremely rude staff!…read more Not a pleasant shopping experience to say the least! We spend thousands on jewelry each year- We won't be spending a cent here again!

Great service and great people. Very welcoming right when I walked in. Clean atmosphere in there…read moreand also a great selection of jewelry.

Very friendly and helpful. Worked on my watch quickly and was very affordable. I would absolutely…read morego there again for jewelry repair.

Outstanding experience. The team is friendly, professional and are product experts. No pressure…read morewhile making my watch selection. They answered every question in detail and offered a very fair price. I could not be happier with my purchase. I would highly recommend Chawi Jewelers!!!

Had a great experience here. I needed batteries for a Movado and MK watch, and paid $35 for both…read more The service was quick and friendly. I'm not going back to the mall to get batteries for my watch again because the last time I did, I paid $40 for just 1 watch.

My fiancé picked out my engagement ring from Michael. The craftsmanship of my ring is unlike any…read moreother ring that we've seen or have tried on (and we tried on a LOT of rings). I am absolutely in love with my ring and get complimented frequently! The quality of the diamonds are outstanding. I went back to Michael a few times because I didn't like the fit and they were so accommodating. I liked and trusted Michael so much that I took my grandmother's ring to them to get it reshaped. I haven't taken off her ring in probably 20 years. I am also bringing my brother to get his engagement ring with Michael. I am so happy with them! I will be using Michael's Jewelers for a long time. Thanks!

Excellent, quick, professional service every time. Michael is an exceptional jeweler, who never…read moredisappoints.

Avoid Ralph at All Costs - Incompetent and Dishonest…read more I'm writing this from the courthouse where I've just filed a lawsuit against Ralph. That alone should tell you everything you need to know. I brought my father's watch to Ralph for a simple gasket replacement. It's a diving watch he wore while serving in the military, and I'm heading to Ukraine to serve myself--I wanted to wear the watch in his honor. I chose Ralph because of the many glowing reviews online. Big mistake. The first red flag was the overwhelming smell of marijuana in his shop. I dismissed it at the time, thinking maybe it helped him focus on delicate work. I couldn't have been more wrong. When I first brought the watch in, it was functioning well--just running about a minute slow each day. All I asked was for Ralph to replace two gaskets. We agreed on $200, which was all I could afford as I won't be working for the next six months during service in Ukraine. For such a basic job, it was a fair price. A day later, I called to ask if he could look into the cost of a new crystal. After not hearing back for a couple of days, I followed up--only to be told he had already replaced the crystal for $150 without my consent. When I told him I wouldn't have agreed to that, he flew into a rage, yelling about how he wasn't making enough on the job. It became clear to me he may have serious issues, possibly substance-related. When I finally went to pick up the watch, the bezel no longer turned. Ralph claimed I had damaged it myself, which I hadn't. Then I noticed the self-winding mechanism wasn't working. He insisted it was fine, despite clear evidence to the contrary. It was rubbing against the back plate. I stormed out taking my watch, but later returned, hoping he would take responsibility. After more yelling and resistance, he begrudgingly agreed to take another look. Weeks passed. My departure date for Ukraine got closer. Today, 2 days day before I leave, Ralph texts to say the watch is ready. I go in--and unbelievably, it's in worse condition than before. The winding mechanism is not working as it should. The bezel now turns, but it could easily be roomed with a thumbnail. I walked out refusing to pay. This time, he followed me outside, becoming aggressive. I told him I would see him in court. Later that day, I went to another, far more competent watch repair professional. He opened the case and immediately found the issue: the movement wasn't seated properly, and the retaining ring was missing. I know that was there when I gave it to him because I open the watch myself to see what gaskets were needed. Without it, the entire mechanism is unstable. If a replacement can be found, the watch might be salvageable. But it's an older model, and chances are slim. This isn't just a watch--it's a deeply sentimental piece of my family's history. And it's also quite valuable. Ralph, if you're reading this: You know exactly what happened. That retaining ring didn't vanish on its own. It's either still in your shop or you carelessly threw it away. I don't forget things like this, and I'm not letting it go. Ever. To anyone considering trusting him with something valuable: Don't. The reviews are misleading. My experience was a disaster, and now I'm left with a broken watch and a legal battle just days before leaving. Also, take a moment to read the negative reviews--those are the accurate ones. Many people have had experiences similar to mine. And look at his responses: full of excuses, never accountability. He clearly lacks the ability to take personal responsibility. Pathetic. Take a look at the photo I've attached. You can see at nine and 10 o'clock the space between the watch face and the case itself.

I dropped off my Panerai and Omega for polishing on Thursday and received a call on Monday that…read morethey were ready for pickup. Both watches were restored to mint condition-- the Omega had significant scratches and the Panerai had a ding, all of which were flawlessly repaired (check attached pictures). Excellent service at a reasonable price. Highly recommended.