I've visited twice before, today was my 3rd & final time. I never find what I need, ever…read more
Pros:
* The store is enormous, 2 floors & there are 14,000,000,000 things in this store. Great selection/colors of everything for so many sports or leisure, including camping.
* Great quality & brands. Everything looks like it's built to last, including clothing, backpacks & coolers. You'll recognize all of the brands.
Cons:
* Never find anything I need, even if checking the website first & it assures me there are 3, 5, 8 in stock. I always leave empty-handed, after searching through the store for 30-min.
* $$$Cost$$$. I'm jealous of the high school/college aged kids I see buying $90 sports bras, $75 shorts & $200+ backpacks. I'm sure everything will hold up for along time, but I don't need a $200 backpack to hold my $15 of items... it's the same reason I don't buy designer handbags. Well, that & lack of affordability.
* Employees are either really helpful or miserable. I won't go through a long diatribe, but just say that the item I needed required asking SIX people, all who sent me to different ends of the store (I need foot surgery & am in pain, so it's a big deal). Even though I told them all that, they had me go upstairs, downstairs & back again twice & to all ends of the store. One finally said, "No one knows where anything is. They move it all the time." Didn't find what I needed. No one could tell me anything about it. One told me to shop online. Nice...
In addition, the woman in the shoe dept was steaming mad that I didn't buy a pair of sneakers, after making me wait 15-min so she could find a few pairs for me & trying on 4.
Sorry, none were comfy on my aching foot. I told her TY a few times, she said nothing, turned her back on me & walked away, leaving everything behind.
I was further annoyed that she told me nothing when I asked what people wore for bone spurs cuz I'm sure she's encountered them before or gotten feedback. The other sales person, a man, was delightfully helpful with his customer, telling her about the shoes, function, recommending pairs. Wish I'd encountered him first.
Grumpy face didn't want to waste her time on me. I've worked retail, too, girl, get over yourself. How 'bout selling makeup, doing a makeover & having the person just scurry away, cuz they didn't want to buy, they just wanted a free makeover. I still treated them with respect. That's your JOB.
I hate this place. Especially dismal, arrogant customer service which I encounter every single time. I'll find another store.
0* out of 5.