It's really a nice store with lots of space and merchandise. Overall, though, my husband wasn't able to find the newest model of shoe that he was looking for--they did have it online though. We felt bad trying on the shoes there for size and then having to order online, but without the newest styles, this is inevitably what's going to happen. It strikes me that a store of this size could support a healthier inventory, which might help in preventing people from trying on in the store and then buying online. I wish we could have done this! We went on a weekend and the store was unfortunately not very busy. read more

Asked for help with correcting my slice. The worker was rude to me and did not explain anything. I asked concrete questions and ignored. Never going back there again read more

"Welcome to GolfSmith!" I heard no one say when I walked in the door - I've now been here three times and although I don't dislike it I don't think it's great either. The first time I went here was on Mothers Day in which I bought my mom a box of balls and a hat - I didn't see anyone who worked at Golfsmith throughout my visit but that didn't matter cause I didn't actually need any help. I will say that my reason for going back two more times since then is because they do have plenty of gear/clubs/necessary test greens/video screens throughout the place to make finding what you're looking for very easy. Personally I'm not a guy that needs service when looking for my own golf equipment but for those who are you might have some issues. The second time I visited I went to buy a putter - plenty of selection and a nice indoor turf green to practice with each club. The space was not overly crowded and overall was a pleasant experience, in the end I found an option I liked and brought it up to the register. The register lady (who was nice) offered me to join the discount program "The Leaderboard" indicating I would receive 15% off with my next purchase, this was enticing and knowing I'd eventually be back so I said yes. The third time I visited was yesterday (Fathers Day) - ironically enough my father also wanted a box of balls and a hat (it's not that I'm not creative they just wanted the same thing!). Couldn't find the men's hat's (front corner of the store opposite of the putters) for 5-10 minutes and no customer service was around to tell me where so it took me a bit. Once I proceeded to the register the girl told me I couldn't use the 15% off coupon because "Titleist products arent included". I mentioned to the register and manager standing up front that they should "indicate that on the sign" that sits next to the register indicating 15% off for signing up (misleading in my opinion). Overall I like Golfsmith more than I dislike so I will be back, I just think they could handle certain things a little better. read more

Was in there today to get some golf clubs with a few gift certificates I was given. I was able to try out several clubs in their simulator (which was much nicer than any I've been to in Maine), never felt rushed and was given some great advice by Andrew in picking out clubs and a glove. The place was clean and the only knock on the place would be that they were low on full sets to try out. Overall I was pleased. Easy to access, it's right off of 95 and plenty of parking. Not the most convenient for a Mainer, it's nevertheless only about 1.5 hours from Portland. read more

I am fairly new to golf and went in here looking for some help. After walking around aimlessly for about 40 mins nobody helped me out. I finally decided to purchase a new driver. I bought a $250 driver and they wouldn't even give me a headcover. Bad customer service, I wont be back! read more

All I can say is Rich is a genuinely nice person. He took the time to break down my swing and gave me some great drills to fine tune my drive. Thanks again Rich! read more

Craig is extremely knowledgeable and I always have a good experience even when just killing time. Pretty good selection, and store is well run. read more

This is a review of the newly claimed Golf Galaxy, not Golfsmith. Went in this weekend to do a size exchange on a pair of shoes and was given the run around by the front desk supervisor as well as the manager Steve. Both insisted I could not do a simple size exchange due to my purchase being from Golfsmith, not Golf Galaxy. It was a size 9.5 to a 10 of a popular shoe - something they would not have an issue selling. After persisting for minutes, they finally gave in and took 10 minutes performing the transaction. The cashier wouldn't even look me in the eye and just handed over the shoes. Terrible, terrible customer service and even worse, the store manager Steve was rude. Wasn't trying to take any $$ out of their pockets. Though this review is for the Reading location, I've had similar experiences with the staff in Burlington. Will not be back and will continue to buy online. Keep treating your customers like this and you'll end up like Golfsmith. Take the extra ride down to Joe & Leigh's - great selection and they're always happy to see customers. read more

My husband and I have never played golf before and we are trying to get into it. A colleague of mine recommend me to start with a professional and get insights, to have a feel of what club is needed to get start. So my husband and I made a trip to this Golfsmith to learn more about golf and what we need, this guy who works there and looked like someone just bunched him on his face told us we can start with anything. Period. No further instruction or guidance. Ok. Thanks. We passed by this girl who had the Golf Smith uniform on, I said "hi" but she ignored us. At the end, we got nothing after staying there for half an hour trying to find someone for help. "Great" customer service there. Will I recommend it to anyone? No. read more

Spoke to Greg and he was great...The cashiers are always friendly...I would not hesitate to go back...

I have been there a few times and find it well stocked. when looking for new clubs a man who worked there helped. When I told him I couldn't spend a lot of money he showed me a set of Nike irons priced at $800.00. He then said that were the final model for the year and offered them for $350.00. I naturally purchased them. Another clerked boxed them and carried them to my car. Of course I have been back. Not always easy to find help but when you do they have been very helpful. Sales prices are good but otherwise a little expensive. read more

If there was a half of a star I would put that. I've been in this store and several other golf stores in the area multiple times as I am obsessed with the game and constantly looking at clubs and ways to improve. Every time I've been to this Golfsmith location they are absolutely the rudest people I've dealt with in a golf store. The first few times I thought maybe the guys were just having a bad day, but then I realized these guys are just not going to help out.....I had a very legitimate question regarding muscle back irons and they just smog their shoulders as if I shouldn't be in them anyway....cause they know..... It's almost as if they're above all their customers and treat them like idiots. I am a single digit handicap, and only say that on here because I'm definitely not an idiot when it comes to golf equipment!! The customer service has been so bad every time I laughed leaving the last time I went there. Other Golfsmith's I've been to are great, this place is a joke read more