Great company. Honest and trustworthy. Installation was great and went smooth. Luis was very…read morepolite and knowledgeable. Ronnie did not waste my time and already knew I was frustrated with other companies. He followed through with his promise to come in lower than my other quotes. I couldn't be more satisfied. Thank yo!

Pros: -Ron seems like a good guy at heart, he explained…read morecarpets to me & worked with me to get me a quote I felt good about. He's not out to intentionally screw you over. Cons: -Installer was late to scheduled quote appointment, I had to reschedule for later in the day, then installer got a flat tire (supposedly), but that's OK, it happens, no big deal. Ron then worked with me to give me a quote I felt good about, and I gave Ron a $200 deposit at his request. -Took a day off from work for the installation but installer never showed up. Texted Ron three (3) hours later, he was surprised to hear that his guy never showed, had no idea where his guy was, and responded "let me see where he's at?" -Never heard back from Ron obviously, texted him 45 minutes later to say I'm no longer comfortable doing business due to the complete lack of communication on his part. Ron then said I lack humanity because his employee "might be dead, so how would he communicate are you kidding me." Then immediately said "Your refund will be processed enjoy your day." -Over a week later, still no refund obviously. I reach out to Ron, and he says "we have 30 days to send a refund" but if I want it now I can have it. He then proceeds to send me only half of my deposit. -I then have to bug him AGAIN about sending me the rest of it, which he eventually does. FINALLY I AM FREE. Absolutely zero communication skills, and by zero I mean zero. Possibly the worst I've seen in a very long time. And when you get upset about it, he will say it's your fault. Hence all his responses to every negative review stating that it's the customer's fault each time. Not a good look, Ron. Do better.

Approximately 12 years ago, Hansel's Carpets replaced our carpet in our family room as well as…read moreinstalled carpet on our entire third floor. We were very pleased with their service back then and decided to go back to them. Due to rehab work in our family room, we needed to replace the entire carpet again. We visited the store and met with Manny and another very friendly member of their staff. They provided us with some carpet samples to compare at home. We made an appt for Manny to come out and measure which he did within the window he had provided. We chose and ordered our carpet and within a few weeks was ready for installation. The installation crew was friendly and professional and did a very thorough job installing it. The carpet looks great. The crew cleaned up nicely and moved furniture back to its original origin with no issues. Once again, very satisfied with the entire experience. Prices were very reasonable and the store has a tremendous selection to choose from. This mom and pop shop is worth the visit instead of a big commercial chain box store.

Hansel's Carpet makes the whole shopping experience painless. Mitzi knows carpets. I explained to…read moreher what I was looking for and right away she was showing me samples that matched my vision. The rug was available for installation earlier than promised. I needed a second set of stairs covered and Mitzi explained to me how remnants were available at a savings. The installation was completed by John and Shawn who are perfectionists. They did a quality job and were professional and friendly. I highly recommend Hansel's Carpet.

Everything went perfect, from our initial phone call, to the measurement drawings, to choosing our…read morestair runners, to installation! All top of the line, with excellent customer service

We had a stair runner installed by The Carpet Girl and we're so happy with the finished product!…read moreThe owner was welcoming and helpful in the showroom as we picked out our carpet with our rowdy toddler in tow + the installer was very professional and efficient. Would highly recommend their services!

I had a small carpet repair done around a new staircase, and Luke was extremely responsive. He was…read moreable to work me into his schedule within one business day, which I really appreciated. I will definitely be using Luke again for larger projects in the future. His crew was courteous, kind, efficient, and affordable, and they did an excellent job. Highly recommend Luke and his team!

Everything was a great experience from the first outreach to install. Great product, great pricing…read moreand really great customer service! Thank you!

Julio's group did a great job installing carpet in 3 bedrooms of my rental property. He's a true…read moreprofessional, knowledgeable, polite and a pleasure to work with. He came when he said he going to, did a great job on the carpet, thoroughly cleaned up when he was done and I thought his price was fair. Highly recommend 99 Carpets!!!

The best possible experience with the most beautiful selection of rugs. The entire process from…read moreordering to delivery and installation is seamless. I highly recommend 99 Carperts

tl;dr Go to Cove if you want to be talked down to, dismissed, and belittled. Go elsewhere if you…read morewant great service, a business that cares about their customers, and an organization that tries to meet their customers' goals. I had spoken with Ron on the phone and indicated our priorities to him by phone: to be able to move quickly in the selection process, cover 2,000 sq ft, and do it within a reasonable budget. I even followed up with photos via email, so we could move faster in the process. When we came into the store though (at the agreed upon time, although Ron repeatedly told me I didn't need an appt), Ron was not immediately available and then, when we did start speaking with him: - he talked about cost as something you had to make "palatable" (as if the concept of a budget is unreasonable or distasteful) - we had to actually ask him to show us around the store because he was very focused on showing us only the most expensive vinyl -- which then turned out to not be applicable b/c it didn't come in stair treads. When discussing the fact that the vinyl would be for a basement, he should have asked about the entry to the basement and guided us appropriately to feasible options. - someone else arrived to talk to Ron while we were there and he simply dismissed us, telling us that it would take multiple visits to make a decision, despite us being very clear about our time sensitivity. - he refused to explain how the pricing would work while we were there, and what components would make up the total - he never said "bye", "thanks", or even "have a nice weekend" to us when we left after 1 hr in the store We were very frustrated when we left, given Ron's dismissal and his inability to understand and help us achieve our goals, and I called later in the day and spoke with Donna. Donna said she was leaving for the night and would call me back Monday or Tuesday and would also set us us with an additional sales rep, Doug. Well... Donna never called me back. And Doug was as incompetent as Ron, extremely unresponsive (again, despite our time pressure), and just grossly smarmy with my husband (when my husband returned some samples) -- read: used car salesman vibe, not genuine interest. After 1 week post-measurements, Doug let us know he had a quote for us (which he never provided in writing) and said it was for three bedrooms. When I asked about the fourth bedroom, he said he'd have to call me back and then when he did (several hours later)... the price suddenly went up a few thousand dollars. He misread their own measurements, quoted us incorrectly the first time, and didn't even include the full extent of the costs at that point (plus still no calculation for stairs). When I let Doug know that we had received a quote elsewhere for similar quality products for several thousand dollars less overall, he refused to believe it, and told me I should bring those samples in so he could explain to me how they were lesser quality. He also asked if my other quote (despite me saying it was from a local company) was from Home Depot -- as if Home Depot was obviously lesser than their options (irrespective of the option selected). When I told him it wasn't Home Depot and was, in fact, another small local business, he flat out refused to believe that was the case. I tried to give them one more chance though and asked that, if they wanted the business, to look for options similar in style to what we had picked at Cove and propose something that might be more cost competitive. I suggested that we'd come back in and could review what he found together. After numerous days, he didn't respond so I sent an email summarizing our discussion. Ultimately though, he decided we weren't worth his time (because who should actually work to understand their customers' goals and help meet them?) and wished us luck with our "project". No, Doug, Donna, and Ron -- good luck to you. You need the luck more. I've found a great local flooring company that actually wants our business and your disinterest in working with us led us right to them. Update following the owner's response to my review: It does not shock me that the owner is trying to discredit my review by placing blame back on me (a move, where I'm living, etc.). None of those explain why Cove treated us poorly and refused to work with us, and are just a distraction from the core of the issue -- Cove is not interested in understanding customer needs and aligning to them in service of being able to successfully transact a deal. They also mention in the review below that they intended to show us alternate products, but that is a lie (and was already disproven in my original review) -- I had to ask for alternate products to be shown to us via phone, then via email, and ultimately received a reply from them wishing us "luck" with our project and dismissing the opportunity to do business together. They never prepared any additional products to show us, despite multiple requests.

I went to Cove to look at carpets awhile ago, and got very little help from the employee who was…read moreworking that day. They gave samples to take home, and when I returned them, I asked to be contacted so we could discuss next steps. I got no response. A week ago, I contacted Cove again and asked that I get a call back to discuss carpeting options. My call was never returned. I'm rather appalled that Cove seems so disinterested in potential new business. I will look elsewhere.

Very helpful staff here. It's a little pricey but they have a great selection and the paint is…read morefantastic. You pay for what you get and we have been coming here for over 30 years

Bought paint. Very good service. Associate knows his paint. Wide selection, resonable priced.read more

This was the worst part of our renovation project was dealing with this unprofessional company…read more After having to hold off my contractor 7 days because there was a delay in delivery, our sales rep wouldn't ever return our call. The office clerks were caught in the middle. After reaching my limit of frustration the owner acting as if I was wrong for complaining about the terrible customer service. When it the carpet finally came and we opened the roll, it was the wrong color. Again, I called them back and they tried to make me believe that I chose a color that doesn't match with anything i we already have. Again, the customer was wrong and they were right. Only Because our reopening is in 3 days I had no choice but to go ahead and install it. I have $2500 worth of carpet that I didn't want or order. I will NEVER use this company and strongly advise anyone that is connected to me not to use them either. The pricing was ok, but everything else was horrible. I would have done better going to HomeDepot or Loews.

Excellent service staff was extremely friendly, patient with our indecisiveness highly recommend…read morethem

Unprofessional. Never called back and never responded back to my texts. For what reason I have no…read moreidea. Called this company and spoke with Berti. I had water damage to one of my room upstairs due to a radiator leak. I wasn't sure if we needed to do just the 1 room or the whole upstairs since the wood is all connected. When I had spoken to him on the phone he said there may be a slightly different color if we do just the one room. So before he came out, I asked if he can get us both quotes. He came out when I wasn't home but my wife was. He didn't measure anything. Look at the room where the damage was and left. He didn't look at the rest of the upstairs. I didn't get a message for him so I texted him. He gave me a quote for the one room. I asked, do you have a quote for how much it would be for the whole upstairs. He said he didn't look at the other room upstairs. I described the size of the other room upstairs and he texted back with a quote. I asked if you can send me in writing the 2 quotes. He said he has to charge me $150 for the quotes. Then I said, "What? Why?" He never responded. Just in case he didn't see it, I text him again the next day. He didn't respond again. Extremely disappointed with him and his lack of response.

The team was great! Floors look beautiful, the guys were efficient, Berti was very communicative…read moreand they left my house spotless.

Great people you deal with, fast service And half the…read morePrice of Empire...CANNOT RECOMMEND MORE.. The only choice..

I can't speak highly enough of Rene, Oscar, and their team. Carpet Kingdom refinished my hardwood…read morefloors. They managed a difficult job with professionalism and communicated perfectly. Very easy to work with, and fair pricing (I received 3 quotes for the job). I will absolutely be using them again if/when I have work that needs to be done.