​I recently brought my two children here for exams, and while the clinical side was fine, the…read moreexperience at checkout was appalling. After spending over $500 for the visit, I had a few simple questions regarding the breakdown of costs. Instead of receiving professional assistance, I was met with extreme rudeness by the front desk staff member, Yadira H. ​She was incredibly condescending, actually raising her voice and repeating the same lines over and over in a robotic fashion rather than engaging with my questions. It was shocking to be treated with such hostility as a paying customer--and more importantly, as a parent--simply for wanting to understand the billing. ​It has been several days and I am still bothered by how we were treated. Professionalism and basic courtesy seem to be missing at the front desk. We will never return to this practice, and I highly recommend taking your business elsewhere if you value being treated with respect.

I originally left a 1-star review due to a frustrating experience. The front desk staff came across…read moreas rude, my contact lenses took a long time to arrive, and when they finally did, they were the wrong prescription. I returned them and then waited nearly two months without receiving a refund, which was very disappointing. However, after posting my review, Craig reached out to me personally and handled everything within 24 hours. He made sure I received my refund promptly, and I really appreciated how quickly and professionally he resolved the situation. Because of Craig's follow through and customer service, I'm updating my review from 1 star to 4 stars. That said, I do hope the office addresses the front desk experience, as first impressions matter and that part of the visit could definitely be improved. Thank you again to Craig for stepping in and making things right.

From the moment my family and I walked in, we were greeted with warm smiles--much appreciated on a…read morechilly morning. Kayla got everything started quickly and efficiently. It was my 6‑year‑old daughter's first visit to an optometrist, and she had a wonderful experience thanks to Janet, who was incredibly kind, gentle, and sweet with her. We also had the pleasure of meeting Dr. Nersisyan, who was absolutely outstanding. I've been considering LASIK for more than two decades, and she introduced me to Paragon CRT--moments like this remind me why I love science. We can't wait to come back and see the team again with my boys in March.

Dr was really nice and helpful. And they have a great front of store staff person who is always…read morehelpful, cheery and efficient. The young woman who works at the front of the store and takes care of ordering your contacts is really organised and never pushy. I've been to many optometry storesaa in Santa Clarita and the service here is way better than any of the other optometry stores. No attitude. Very helpful. Clean and organised store. Highly recommend!

I Really like Sunshine Optometry and have been going there for years. Probably spent over 2K on new…read moreglasses with them over the last few years and my insurance paid them a lot also. I didn't want to write this review but the front desk doesn't listen. I was late for an appointment. The appointment was for 2:40. At around 2:48ish they called and left a message on my voice mail which said I was late but they could get me in at 3:00. I was parking at that moment in their lot and instead of calling back which would have slowed me down I walked into their waiting room only 3 or 4 minutes after they left the message on my phone saying they had a 3:00 for me well before that 3:00. The woman at the front desk said that they had given my 2:40 to another person. They had also given my 3:00 to another customer because the people at the front desk were not talking to one another so she did not know someone else had told me 3:00 was good. I said "not a problem, I will come another day". She said that since I had been late for an appointment in the past which they had forgiven I would need to pay them $40 to schedule another appointment. She said it in a way like it was to teach me a lesson? I spoke to her a few times about this and it was like she had turned off her listening. I said that I was there at least 5 minutes before the time they had switched me to. She said that internally they had bad communication about that (my fault?). I also said you gave both my times to other customers who paid you for both those times. So you are asking a long time customer that has paid you thousands of dollars to pay you for time you gave to someone else and were paid for so you could double bill the time? She wasn't listening. I gave them 2 stars instead of one because they are only going to charge me the $40 if I book another time. If I never go back to them they are letting it go.

For the first time in years I am finally happy with my prescription and frames!! Shout out to Jo…read morefor her wonderful attitude and she is so helpful and knows exactly what you are asking for. The entire staff as soon as you walk in they are all nice and sweet. My Dr is always so thorough and answers all my questions. My husband is also a patient and he is hard to impress so a huge thank you for making him happy.

I always get great service and results at SCVC. The staff is awesome not to mention the doctors!!…read moreI've had the same doctor the last 2 years and she's always thorough, detailed, and super nice. I came today ( 8/12) at 2pm for my annual contact lense exam and it was a breeze. If you haven't tried SCVC, please do!

Everything is wrong with this place: Their online booking…read moretool gives you available slots but doesn't bother to send out confirmation - when I showed for the slot I booked, the put upon receptionist of course couldn't find it - then explained that it was never confirmed - so no appointment. Didn't apologize, didn't offer alternatives - basically she was saying I failed so why should she risk potential damage to her manicure to do anything else than shrug? Do yourself a favor and- avoid incompetence and go elsewhere or suffer the inevitable consequences. Oh, and Lara U. The bot posing as the owner: spare me your belabored long winded excuses as to why it is not your fault. In every single negative review you comment on - you offer passive aggressive sorry for situations as if you are a helpless player - but NEVER ONCE A DIRECT APOLOGY. This speaks volumes more than those half-baked "I'm the real victim here" excuses you spew ever will.

I have never felt so unheard or dismissed at an eye care office. Throughout my visits, I saw three…read moredifferent eye doctors, and each appointment felt like starting over. Every time, I had to explain why I was there and why my contact lenses weren't working for me. Better communication between providers, or simply being able to see the same doctor consistently, would have made a significant difference. My final appointment was especially disappointing. After explaining that the trial contact lenses were still not working for me, the doctor looked at me and said, "Well, there's nothing I can do about that." As a patient seeking help, that response was discouraging and unprofessional. I left feeling like my concerns were dismissed rather than taken seriously. I chose this office because of its high ratings, but my experience did not reflect the level of customer service or patient care I expected. I hope this feedback encourages improvements in communication, continuity of care, and how patients are treated.

I love this place! Great selection of glasses and great people. My family and I needed an eye exam…read moreand glasses. We were recommended here and I am so happy we were! Dr. Mary is amazing and Hermine took such great care of us!!! I highly recommend coming here!!!

I absolutely do not recommend coming here unless you are okay with waiting hours to be seen for a…read morescheduled appointment. They only have one doctor and clearly overbook patients, which results in excessive wait times regardless of your appointment time. Today I arrived ten minutes late, which I understand was my fault. However, after waiting thirty minutes, I asked the front desk when I would be seen and was told they did not know and could not provide a wait time. When I followed up and asked how many patients were ahead of me, I was told there were two. I then asked how long two patients typically take, and the response was about a hour or more. When I said we would leave and go somewhere else, the front desk staff had the audacity to respond that it had only been thirty minutes since we arrived. Thirty minutes is a long time, especially when no estimate can be given for how much longer the wait will be. That lack of communication is both unprofessional and frustrating. It is also clear that my being ten minutes late was not the real issue, as the patients ahead of me had already been waiting for quite some time. On top of that, my husband was seen here just a few weeks ago. He arrived early for his scheduled appointment and still waited over an hour to be seen. The real problem is obvious. They are overbooking patients despite having only one doctor on staff. The customer service here is rude, and they clearly do not value their patients' time. I will never return and would not recommend this place to anyone unless you enjoy waiting unreasonable amounts of time to be seen.

I've been coming here for a few years and I called to receive my prescription and they said they…read morehave no record of me being her at all. Very strange. I will not be returning here.

I was apprehensive to make my annual appointment because Dr. Babakhan took over the practice of my…read morelong-time optometrist. But I shouldn't have. Dr. Babakhan and her staff were so friendly and attentive. Everything was explained to me in simple terms I could understand. They even showed me the results of my eyes after the dilation. All in all would highly recommend.

First time since it was Dr. Winston's office. I was so hesitant but I'm so glad I stayed. New…read moredoctor, Dr. Lilian Babakhan was kind, sweet and gentle demeanor. She was very thorough, took her time, asked questions and explained everything. The staff/assistants were welcoming and attentive organized (the former office person was slipping, unorganized and became a bit snippy) so this was also such a pleasant change. So pleased with the whole experience. My husband was also very pleased . Recently had cataract surgery at another local optometrist (bigger local place) and had nothing but problems since. Dr. Babakhan figured out the issue. Needless to say, he will not be going back to the other place.

My family and I have been seeing Dr. Kim for over 10 years. She's consistently thorough, kind, and…read moreeasy to trust. The staff is friendly and the visits are always smooth. Highly recommend!

Took almost a month for me to get my daughters written Rx because of the way the MD chooses to run…read morethe office from what I was told. Multiple things could have been done to make the process less inconvenient for the office and the customer. It's advised to ask detailed questions to make sure you are ok with timeline and follow up.