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    Costco Optical

    2.5 (13 reviews)
    Closed 10:00 am - 8:30 pm
    Updated 3 months ago

    Services - Costco Optical

    Eyewear fitting

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    America's Best Contacts & Eyeglasses

    America's Best Contacts & Eyeglasses

    3.1
    (96 reviews)
    5.8 mi
    $$$

    I was due for an eye exam, walked in and got a same day appointment. The exam was less then 30…read moreminutes and I added on an additional exam $20 retinal (will be coming back for dilation). Once done I went to look for frames, you can get 2 glasses and it'll wave the initial eye exam. I found two pairs for $95 (the lowest it starts at) I did do some add ons to my prescription so the price does go up a bit. Oscar was a great help when it came to doing all the paperwork and adjusting the new glasses for my prescription. As for the dilation exam, have a driver cause your eyes are super sensitive to light and a bit blurry for a few hours (at least mine were). The dilation process was easy, the doc was the same one as before and she was amazing! Told me my results on the spot, healthy eyes.. yay! Pickup glasses; It did take about two weeks for my glasses to be ready. Tried them on, adjustments are on the spot before you leave. You can also stop by at any of their locations for free adjustments throughout the year(s). Service was great, staff is friendly and helpful. Doctor was friendly and she put me at ease, especially with the dilation process (it was my first time getting it, I was nervous). Doctor answered all my questions and concerns I had as I was updating my prescription for the new set of glasses since it's been awhile since I updated them. Will be back for future exams!

    I wanted to give America's Best Contacts & Eyeglasses in Santa Clarita a fair chance after being a…read moreloyal LensCrafters customer for over 15 years. I was looking for a more affordable option but still wanted quality lenses and a professional experience. When I called, the person I spoke with was pleasant and assured me that they offered quality products. Based on that conversation, I scheduled an appointment and brought in five of my existing name-brand frames to have new lenses placed in them. I also purchased one new pair of eyeglasses and one pair of sunglasses. The doctor was nice, but the exam felt extremely rushed. I was in and out in less than five minutes, and there was very little explanation about my vision or prescription change. The bigger concern happened during the measurements for my progressive lenses. The process felt disorganized, and the measurements had to be repeated several times. The representative also had to mark the progressive lines multiple times because the pen was not working properly. When I received the glasses, my vision was blurry. I was told it could take time to adjust because my vision had changed. Unfortunately, almost nine months later, all six pairs are still blurry and uncomfortable to use. These included some of my favorite frames, including name-brand glasses, and now they are basically unusable. My original lenses were removed, so I cannot even go back to using them the way they were before. I am very disappointed because I wanted this to be a good experience and possibly switch from LensCrafters to America's Best. Instead, I feel like I paid for lenses I cannot use. I believe either the prescription was not done correctly or the progressive measurements were off. I hope management or corporate takes this seriously and helps correct the issue. I would like the lenses reviewed, remeasured, and replaced properly.

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    Helm Vision Group

    Helm Vision Group

    3.5
    (17 reviews)
    2.9 mi

    I originally left a 1-star review due to a frustrating experience. The front desk staff came across…read moreas rude, my contact lenses took a long time to arrive, and when they finally did, they were the wrong prescription. I returned them and then waited nearly two months without receiving a refund, which was very disappointing. However, after posting my review, Craig reached out to me personally and handled everything within 24 hours. He made sure I received my refund promptly, and I really appreciated how quickly and professionally he resolved the situation. Because of Craig's follow through and customer service, I'm updating my review from 1 star to 4 stars. That said, I do hope the office addresses the front desk experience, as first impressions matter and that part of the visit could definitely be improved. Thank you again to Craig for stepping in and making things right.

    ​I recently brought my two children here for exams, and while the clinical side was fine, the…read moreexperience at checkout was appalling. After spending over $500 for the visit, I had a few simple questions regarding the breakdown of costs. Instead of receiving professional assistance, I was met with extreme rudeness by the front desk staff member, Yadira H. ​She was incredibly condescending, actually raising her voice and repeating the same lines over and over in a robotic fashion rather than engaging with my questions. It was shocking to be treated with such hostility as a paying customer--and more importantly, as a parent--simply for wanting to understand the billing. ​It has been several days and I am still bothered by how we were treated. Professionalism and basic courtesy seem to be missing at the front desk. We will never return to this practice, and I highly recommend taking your business elsewhere if you value being treated with respect.

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    Costco Optical - opticians - Updated July 2026

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