​I recently brought my two children here for exams, and while the clinical side was fine, the experience at checkout was appalling. After spending over $500 for the visit, I had a few simple questions regarding the breakdown of costs. Instead of receiving professional assistance, I was met with extreme rudeness by the front desk staff member, Yadira H. ​She was incredibly condescending, actually raising her voice and repeating the same lines over and over in a robotic fashion rather than engaging with my questions. It was shocking to be treated with such hostility as a paying customer--and more importantly, as a parent--simply for wanting to understand the billing. ​It has been several days and I am still bothered by how we were treated. Professionalism and basic courtesy seem to be missing at the front desk. We will never return to this practice, and I highly recommend taking your business elsewhere if you value being treated with respect. read more

I originally left a 1-star review due to a frustrating experience. The front desk staff came across as rude, my contact lenses took a long time to arrive, and when they finally did, they were the wrong prescription. I returned them and then waited nearly two months without receiving a refund, which was very disappointing. However, after posting my review, Craig reached out to me personally and handled everything within 24 hours. He made sure I received my refund promptly, and I really appreciated how quickly and professionally he resolved the situation. Because of Craig's follow through and customer service, I'm updating my review from 1 star to 4 stars. That said, I do hope the office addresses the front desk experience, as first impressions matter and that part of the visit could definitely be improved. Thank you again to Craig for stepping in and making things right. read more

Dr. Guam was very thorough and pleasant. I would definitely recommend her. The office is very clean. My experience with the staff was all positive. Isaiah helped me with my lenses and was friendly and professional. I highly recommend Helm Plum Canyon!! read more

Great selection of glasses. Pleasant and knowledgeable staff. I appreciate that they have Saturday appointments and ample parking.

I've been a client for many years throughout my high school years, college years, and afterwards visiting their Palmdale Location, Tourney Road Santa Clarita location, and my favorite is the Plum Canyon Location and I've always had a great experience. They are super friendly and always have clean offices. read more

Went to get glasses and Eric was extremely helpful. Answered all my questions and I couldn't be happier! Thanks!

Great selection of glasses, fast service, kind and knowledgeable employees. Kim helped a lot, very nice.

I must say, Dr. Chhabra was thorough and very pleasant. The assistant Jacob was one of the nicest people I've ever met. My experience was excellent. read more

Horrible turn around time for glasses!! I ordered designer Tom Ford frames/ glasses from this company on October 18, 2024. I picked the frames/ glasses up on October 31,2024, and discovered the right eye prescription lense was not correct. They told me the issue would be fixed quickly but I still haven't received my frames/ glasses from them (November 22). I spent well over $900 on frames and lens upgrades even while using my VSP insurance. They will not give any partial credit or do anything to right this huge inconvenience. I would not recommend this location to anyone. Please avoid this place! Customer service is also awful at this location! There is a reason they have under 3 stars and poor reviews! read more

Terrible. Their optometry division made the mistake of ordering our daughter's lens with a glasses frame she wasn't wearing on the day she had her eye exam. The issue was when I asked how something like this could happen considering the lens were ordered with a frame she never worn, the technician (dark-haired gilt) who placed the lens into the frames devised an excuse that did not make sense. She was unprofessional and had a disposition that she didn't care. When we went there today to finally have the lens for the correct frames to be installed, this girl still did not install the lens correctly into its frame. We requested our vision records and will never go back. Their level of unprofessionalism and poor communication has left a less desired feeling about the quality and service this location provides. I have to add when ordering our medical records on site, the receptionist at the front desk still could not take properly my information and said I wasn't in the system. I had to give her my information twice. This informs me they are very careless. read more

Walked in to look at some sunglasses. Very clean place. Julie helped me fine some sunglasses. She showed me all the great options. I was very happy with my purchase. Thank you. Great customer service. read more

Went to Dr. Ho she said my eyesight was very poor. I told her that I don't see any difference in my eyesight . She said I had bad cataracts that I needed surgery soon . Got another opinion . The other doctor said I don't even have cataracts. I'd stay away from Dr Ho. No wonder my eyesight is fine. read more

Amazing experience with them last year and this year. Norma was helping me choose my eye glasses. She is so helpful and smiley.

Very clean, modern office and quick service. I also like the Text reminder system for appointments.

Not happy at all with this place. Spent nearly $400 and can't even use my glasses. The progressives I got do not focus. I had to go back in three times including a vision reassessment after which they had to adjust the prescription. Still cannot focus unless I move my head up and down to just the perfect spot for each line I want to read. Told it's the frame and to move my computer to a lower position. I guess don't t worry about ergonomics. Have to literally lift my head so my phone is under my nose to read. No-one mentioned anything or guided me when I selected the frame. Do not recommend!! read more

Great staff. Quick turn time for appt. Easy ordering process for glasses with all options explained in detail.

AVOID AT ALL COSTS! Really don't know where to begin! On the first visit, there was a young woman "the optometrist" I have it in quotation because she did not do a single thing that a normal optometrist would do. She tried getting my eye numbers and gave me a prescription after less than 2 minutes which was so blurry I could see better without the glasses despite the fact that I told her and she insisted that it is my eye numbers. So on the second trip I asked for a different doctor hoping this time around they would know what they are doing. An elderly doctor came so I was happy at the moment THINKING he must have more experience. He used the eye drops to dilate my pupils. He gave me some and when I was waiting in the area he came back and said I should put some more drops. He overdid it so much that I was not able to see, drive or go to work for nearly 40 hours! Which should've lasted up to 4 hours!!! The numbers he got were also off because of the excess drops. So I had to go back for the THIRD TIME! This time they gave me an Asian doctor. She actually did the work and got my eye numbers BUT when she gave the prescription she put one eye as negative and other one as positive! Took the prescription to get my glasses and they said who gave you this? Any doctor should know that it is not possible to have one eye with negative vision number one positive. I would NOT go back even if they pay me! Needless to say that for every visit they had the audacity to charge me copay! No one even apologies for all the extra trips they caused me or what had to go through for a day and half not being able to see anything. Do yourself a favor and go anywhere else you can find! If a business has one negative review it may be a whining customer but a place with most of the reviews being negative is an alarming sign! read more