Went in with no appointment on a Saturday afternoon for a watch resizing, was quick easy good job ,…read morewould return

Excellent service by very friendly and knowledgeable people. Our engraving project was very…read moreimportant to us and we are very happy to say that they did a wonderful job! The pricing and timing worked very well for us and we heartily recommend them for this service. We look forward to working with them again.

Small coin shop... Nothing fancy…read more. 3rd generation shop.. This is their 2nd location..

Aaron & his team are wonderful, honest, & knowledgeable people…read more My mother has been coming here for any of her fine jewelry to sell or get authenticated for a few years. She's deaf and has had nothing but nice things to say about Aaron & everyone that works here. Other people may try to take advantage of someone being deaf but They have always had the time and patience for her & helping her. Today I brought in a pile of costume jewelry & silver to be authenticated. Eventually selling them the silver, and they gave us their honest opinions, answered any questions I had which may be silly to them but they were kind and patient with me. They give you honest market value for all of your items & your gold/silver to sell by weight. they are definitely a place I will be returning & highly recommend to ANYONE. amazing people!!! thank you!!!!!

I'm so glad we found Louise. She is professional, responsive, and super knowledgeable…read more My cousin and I requested an appraisal for my grandparents' personal belongings shortly after they had passed. She was very good about empathizing while still being very candid about the reality of what some of the items were worth and why. She let us know up front what types of items she could appraise for us and directed us to other businesses for appraisals on coins and jewelry. Given the circumstances, I am very glad we were able to work with Louise.

I contacted Louise Phillips, ISA CAPP of the Charlotte, NC area as I needed an appraisal for my…read morebrother's estate. Louise was wonderful. She arrived on time and showed great care, concern and RESPECT as she carefully recorded the contents of my brother's home. Although she was extremely busy with other work, she not only met my deadline, she had the entire appraisal to me (58 pages of documentation and photos) well ahead of the date I requested, allowing me to easily meet the deadline of Probate Court. She is professional, kind, respectful and thorough in her work. I highly recommend Louise Phillips and am most grateful for the work she performed.

Great honest customer service. I took my necklace there to get a more stable lock and it was done…read moreperfectly. I would highly recommend.

The owner and his assistant gave me their full attention, handled my request with great promptness,…read moreand delivered a remarkably fast turnaround. It's rare to find a place where you feel so valued as a customer, and the craftsmanship and care here are truly top-notch. Highly recommend this store to anyone looking for personal, attentive, and efficient jewelry service!

I went to have my watch battery replaced. Amazingly they have a free service and name a charity of…read morethe month to which you can donate, but there was absolutely no pressure. I have a very basic / cheap Timex watch and other places had quoted $15, $20 and even more for a battery replacement......cheaper to get a new watch. I was very impressed by the service, parking and place as a whole and would go back for other needs.

Morrison Smith has ALWAYS been my jewelry store in Charlotte since moving here many years ago…read more They were fabulous! HOWEVER, since Bailey's bought them it is just HORRIBLE! I took several pieces of jewelry in...some for repair, some for appraisals and gold to sell while it was still MS. This was just prior to Bailey's taking over. WELL, today I went to pick up jewelry and it was a disaster! The ring that was supposed to be sized wouldn't go on ANY finger. The rude salesperson (I think her name was Jaclyn 1839) failed to give me $850 credit for gold jewelry that was sold. She acted as though she was doing me a favor. All in all it was a deplorable situation. They are resizing my ring but in the future I'll choose another "fine" jewelry store

They are always so accommodating and making sure that everything is correct. I got a battery in my…read morewatch and a new strap on another watch and everything works perfect. They are my go to for any jewelry fix

This business has been my go too for years. Fast friendly service by adults with years of jewelry…read moreand watch expertise. Not a kiosk with or without a commitment. Today they put the first battery ever in a collector worthy character watch and last time it was a very very valuable family hand me down and I trust them with both. No upsell just fast competent service without a jewelry stores overhead. Today's charge... $10.

I just made my 2nd Rolex Purchase with the incredible group of experts at Sumpter's Jewelers. My…read morefirst being 5 and a half years ago. There is no where else that even comes close to getting what you want in your hands any more efficiently than the Sumpter's. I walked in the store and didn't immediately notice the exact Rolex I was looking for, but I happened to notice the exact model was being worn by the Owner, which he takes off his wrist and sells me straight out at a great price. I can't wait to increase my collection via Sumpter's. I can't tell you how important it is to have a go-to location that I can trust instead of these online vendors in which you don't really know what you might be getting. These guys are the Best!!! Go see them, this is not a paid or compensated endorsement it's just a happy customer who really has been treated right, not once but twice now. All my best, Dr. Richard Dean Thomas

Apparently replacing a watch battery has become a multi-week engineering project…read more I dropped off my Tissot watch at Sumpter's Jewelry & Collectibles on July 21 for what should have been one of the quickest and easiest services a jewelry store offers: a simple battery replacement. Judging by all the glowing reviews, I expected competent service. Instead, I got an endless parade of excuses, contradictions, and complete silence. After waiting about an hour, I was suddenly informed that the "watch guy" wasn't there and was supposedly on his way. Strange how that detail only came up after I'd already been sitting there. Then the story changed again. I was told the technician had accidentally damaged my watch's seal and that it now needed to be replaced. So my watch somehow left my possession in working condition and immediately came back with more problems than it arrived with. When I offered to wait, they insisted I leave it because the watch technician wouldn't be available anytime soon. Fast forward to July 29. Eight days later, after multiple phone calls, repeated promises that someone would call me back, and absolutely zero follow-through, I finally got the "watch guy" on the phone. His explanation? In over a week, all he had managed to accomplish was putting the back of my watch back on. That's it. He hadn't even completed the pressure test to restore the watch's water resistance. Apparently, after eight days, we're still working on Step One of a battery replacement. The most impressive part of this experience wasn't the repair--it was the complete lack of communication. Not one proactive phone call. Not one update. Had I not kept calling, I'd probably still be wondering whether my watch was even there. At this point, I'm genuinely questioning whether all of the glowing reviews reflect the service I received because my experience couldn't have been more different. If replacing a battery turns into damaging a seal, leaving a watch untouched for over a week, and requiring the customer to chase down every update, I'd hate to see what happens with an actual repair. If you enjoy wasting your time, hearing a new excuse every time you call, and wondering whether your watch will ever be finished, this is the place for you. If you value professionalism, communication, and the expectation that a basic battery replacement shouldn't become an eight-day saga, I'd strongly recommend taking your watch literally anywhere else.

Great service and quality work! Nice selection of watches and really pretty jewelry. We had 2…read morewedding rings resized and one engraved to match the other one.

I USED to consider this a really reasonable and good place for jewelry repair. Good work and fair…read morepricing Stan was always straight forward, However, I took a ring in that's gold band had broke and a diamond chip was missing from dolphin eye needed replacing. I picked up the ring and it was too big. He informed me sizing costs extra. I think $150 for quick job with minimal labor is costly enough but to have a ring that is too big and spend another $85 for that... I refuse and WILL NOT be back!!! Disappointing!!