I've been coming to Kings Jewelry for the longest, and I've never had a single issue. They always…read morehave a great turnaround time, and they've serviced every luxury piece I own with exceptional care and professionalism. Their work is consistently top-notch, and I trust them with all of my jewelry. I highly recommend them to anyone looking for quality service and reliable craftsmanship.

The staff were polite and capable, and the watch bracelet is now installed, but I had a…read moreprocess/communication issue that's worth noting. I brought in a Sinn watch bracelet and was very clear that I only wanted a test fit performed and that I did not want any modification made to the watch or bracelet. Despite that, parts were altered to make it fit, and I was informed only after the fact. To their credit, the watch appears unharmed and the bracelet is secure, but ignoring explicit instructions -- especially on a quality mechanical watch -- is not something I'm comfortable with. I would strongly recommend confirming expectations very clearly before leaving watch work here.

My watch stopped working, and replacing the battery had been sitting on my to-do list. I normally…read moretrek out to SouthPark Mall, but I wasn't looking forward to making that drive just for a watch battery. I searched Yelp for watch repair and discovered Bailey's Fine Jewelry on Providence Road, just a few miles from Uptown. What a wonderful discovery. From the moment I walked in, this felt different from your typical jewelry store. Bailey's is a beautiful, spacious, family-owned jeweler, but what impressed me most was how welcoming and comfortable the experience felt. Bailey's has been locally owned in North Carolina since 1948, and the Charlotte location carries on the legacy of longtime Charlotte jeweler Morrison Smith. I was greeted immediately and escorted to the watch counter. The associate taking care of me offered coffee, tea, a soft drink or sparkling water while I waited. I chose sparkling water and was handed a glass bottle of Perrier tucked into a black Bailey's koozie. Now that is a nice touch. While they worked on my watch, I wandered around. The store is gorgeous and much larger than I expected, with fine jewelry alongside beautiful gifts, frames, crystal, jewelry boxes and other pieces. I also appreciated being able to browse without feeling followed or pressured. The clientele was equally welcoming and refreshingly diverse--different ages, backgrounds and styles. Nobody needed to look a certain way to belong there. For a high-end jewelry store, I found that especially refreshing. You can also see into the watchmaking/work area through glass, which I loved. Everything looked immaculate and organized, and being able to see the professionals at work added a sense of transparency. Eventually I settled into one of the big club chairs by the windows with my Perrier and a jewelry magazine. A gentleman brought my finished watch directly to me on a little velvet tray. Such an elegant touch for something as simple as replacing a battery. Then came the biggest surprise. I walked over to pay, and the associate told me there was no charge for the battery replacement. Instead, Bailey's asks customers to make a donation to a local charity. How fantastic is that? I later looked it up because I wanted to understand the program. Bailey's calls it "A Time to Give." Rather than charging customers for watch-battery replacement, Bailey's absorbs most of the cost and asks for a charitable donation instead. Each store selects organizations to support, and Bailey's says the program has now donated more than $1 million to the communities it serves. I happily donated $20. As I was leaving, I tried to return the Bailey's koozie and just take my Perrier. Nope. She told me to keep the koozie, too. From a customer-service and branding perspective, somebody at Bailey's understands hospitality. That little black Bailey's koozie is coming home with me, and every time I use it, I'll remember this experience. That's how you create a customer--and perhaps an accidental brand ambassador. My only caution is parking. The Charlotte store is directly on Providence Road, and the front parking area is tight. Pulling back into fast-moving traffic requires patience, so take your time. I'm going to investigate whether there's another parking option for my next visit. And there will be a next visit. I went to Bailey's Fine Jewelry because I needed a watch battery. I left wanting to come back and explore the store. That says a lot. So if your watch has stopped ticking, don't automatically head to the mall. Bailey's offers watch-battery replacement, and that simple errand supports something much bigger in the community. Life is too short not to sleep well, eat well, travel well--and now I'm adding shop well. Bailey's Fine Jewelry, you've officially made the list.

I went to have my watch battery replaced. Amazingly they have a free service and name a charity of…read morethe month to which you can donate, but there was absolutely no pressure. I have a very basic / cheap Timex watch and other places had quoted $15, $20 and even more for a battery replacement......cheaper to get a new watch. I was very impressed by the service, parking and place as a whole and would go back for other needs.

No waiting today! Friendly and quick service. This will be my second time here and I feel that they…read moregive honest and the best prices on gold & silver in town. Smells really wonderful in there too.

Excellent service from start to finish -- honest, fast, and reliable. They took the time to consult…read morewith me and made sure I fully understood the value of what I was selling. Highly recommend if you're looking for a trustworthy gold buying company!

Always friendly and helpful staff. Knowledgeable and professional…read more The security guard should step back, and not hover over us. We're an elderly couple and not going to grab and run. Otherwise a great store.

I just want to thank you again for elevating the prong part of my solitaire ring which was soldered…read moreto my diamond and emerald ring wrap yesterday. I am so very happy that your repairman was able to do it onsite, and just the way I wanted it!  The tail portion of the ring wrap was designed to extend over a small emerald and diamond band that had been my mother's...but I wasn't wearing it because I was unhappy with how my solitaire diamond was set. (My diamond is our original engagement diamond  and we just celebrated our 50th Anniversary in November) It was so very important to me for that reason, as well as to be able to wear it with my mother's band. Emerald was her birthstone, and is mine as well. Anyway, EVERYONE in your store was a joy to work with, right down to your Security Guard! And I cannot thank you enough! Best regards, RG

Went in today to sell some scrap jewelry.. the lady was rude I guess because I didn't fit there…read morevibe..mind you I'm cleaning out ny scrap jewelry.. they offered me a price.. I accepted..wrote me a check spelled my name wrong and they proceed to write over check... then the lady said don't worry they call any ways .. Who? Calls my bank ..I bank with a credit union ... I Guess and assume YOU thought I was taken it to a cash checking place??? HOW DARE YOU!!! OH AND I BET YOU DIDNT GET A CALL TODAY... WOW..

I am so happy I found Ellis Jewelry. I had a ring that was my dad's . I wanted to redesign it for…read moremyself to pass to my daughter in law. Kory and Vikki were wonderful to work with. They made my time there special and fun. Highly recommend to refurbish, design and explore jewelry options.

I had no idea this was a bead/make your own jewelry store. Beautiful selection of stones and beads…read morefor whatever your need. (crystal therapy, anyone?) Friendly and low-key staff.

Jewelology is a diamond in the rough, no pun intended. I ventured in for my weekly "On the Road"…read moresegment on WBTV, not knowing what to expect. The moment you walk in the door you are greeted by friendly owner, Jennifer. She is so knowledgeable and so cool. She's truly a gal you just want to know. Beads line the walls of the store. Every size, shape, color, and type you want, they have. The coolest part is that they are affordable. You can go in and spend 10 dollars or you can go and spend 500 dollars, depending on what you want. Studio time costs just five dollars. There you can sit and design jewelry with help from the owner and then they will finish it off for you. Or, if you want to learn how to do EVERYTHING, they offer classes. For just 15 bucks you can sit in and learn how to do it yourself, saving yourself time and money in the future. Another cool thing is that they repair old broken costume jewelry, or help you redesign old heirlooms that may not be your taste anymore. It's relaxing, fun, and a great skill to learn. They offer private parties and the option to bring in girlfriends with snacks and drinks and have a whole night of fun. You must check it out-- it's a fun activity for a day when you're looking for something to do.

Always professional , friendly and willing to make/design what we truly want! Mario is a craftsman…read moreand his work is always a quality piece at a fair price.

Mario at A Bonnart Fine Jewelers did a complete overhaul on my Grandfather's old Longines Watch and…read morebrought it back to life. My Grandfather originally purchased the watch in the 1940s. When I brought it in to Mario the crown was broken and the movement didn't work. He fully repaired the movement and the crown and gave it a nice polish and cleaning. Now the watch works perfectly and looks fantastic! I highly recommend A Bonnart Fine Jewelers. Btw, they also have a very impressive collection of pre-owned time pieces.

Received a call asking for a picture of the diamonds I wanted to sell. Never heard from them…read moreagain. Even if they didn't want to do o business, have the decency to let me know.

Had the pleasure of meeting tomer and learned a lot ! Gave me a fair price and explained the…read moreprocess in a way that showed me he cares about his customers and it's not. Just trying to squeeze as much money as they can out of you