I have been in the store only a few times, but each was a pleasant visit…read more Turning my inherited and cherished ring in for service during the holiday season, I told them it was not a gift so no need to rush. I received a call on Christmas Eve apologizing for the ring not being in for Christmas. I expressed again that it was no rush. Two more calls received after Christmas. One to follow-up, one to say my ring was ready. Great customer service! Thank you, Brownlee team. I will be returning as my hubz bought me an Endless bracelet from Brownlee for Christmas and I will be needing Charms.

Workers are very friendly. They will try to sell you something I came to have some items cleaned…read moreand repaired. I thought they charged a little bit much for the repair but they got it done personal attention. I'll go back.

I went to have my watch battery replaced. Amazingly they have a free service and name a charity of…read morethe month to which you can donate, but there was absolutely no pressure. I have a very basic / cheap Timex watch and other places had quoted $15, $20 and even more for a battery replacement......cheaper to get a new watch. I was very impressed by the service, parking and place as a whole and would go back for other needs.

Morrison Smith has ALWAYS been my jewelry store in Charlotte since moving here many years ago…read more They were fabulous! HOWEVER, since Bailey's bought them it is just HORRIBLE! I took several pieces of jewelry in...some for repair, some for appraisals and gold to sell while it was still MS. This was just prior to Bailey's taking over. WELL, today I went to pick up jewelry and it was a disaster! The ring that was supposed to be sized wouldn't go on ANY finger. The rude salesperson (I think her name was Jaclyn 1839) failed to give me $850 credit for gold jewelry that was sold. She acted as though she was doing me a favor. All in all it was a deplorable situation. They are resizing my ring but in the future I'll choose another "fine" jewelry store

Went in with no appointment on a Saturday afternoon for a watch resizing, was quick easy good job ,…read morewould return

Excellent service by very friendly and knowledgeable people. Our engraving project was very…read moreimportant to us and we are very happy to say that they did a wonderful job! The pricing and timing worked very well for us and we heartily recommend them for this service. We look forward to working with them again.

Jewelry is junk from china! Bought a tarnish free gold ring. It started turning silver. Tried to…read morereturn. Process too complicated!

I wanted to buy something nice for myself near my birthday a couple years ago, I'm pretty sure I…read moregot ripped off major big time, If I could take back this item/necklace I would get me a Better one somewhere else. $1,550 for a $250 10k gold necklace only weighing at 6.4g is insane. Then if you wanna do a credit based with them you have to pay the full amount in 100 days which I was never told, I found out below my email saying I would owe $3,050 which is unbelievable. I want my money back

Malak Jewelers are very fair, so accommodating and hospitable. I love their customer service every…read moretime I've come here and I always recommend them when someone is looking for a reputable jeweler. They have a beautiful selection of fine jewelry, vintage jewelry, and watches. I always enjoy browsing around, and they are very attentive and friendly. Not only can I come here with confidence for purchases that I will love for a lifetime, but I can seek repairs as time passes for pieces that I still cherish and entrust that my pieces will be cared for and treated with care and appreciation.

My mom gave me a ring with my sons' birthstones years ago. At some point, a prong was bent and I've…read morenot worn it in ages worried I'd lose a gem. Mom passed away so I was determined to finally get it fixed. Did some research and decided to try here ~ as they have an in house jeweler. They fixed it on the spot no charge. When I need jewelry or repairs in the future, I'll definitely be back! Grateful!!

I wanted a custom piece made for my daughter. They delivered something that should be a family…read moreheirloom for generations. My late mother had a light blue cameo necklace that she wore daily. She never took it off for several years in 1970's. She still came back to it on occasion for the next 45 years after that. It was just costume jewelry and the decorative color had worn off the metal pendant. One night I was showing my mother's jewelry to my daughter. She thought this piece was particularly pretty. I took the cameo pennant into Falls Jewelers to see what could be done to make the piece something that my daughter would value forever. They suggested creating a base for the cameo in silver that was more simple and would showcase the cameo. They also added a nice bale to the pendant. The finished product is beautiful. My daughter loves it. It has monetary value as well as sentimental value.

The service at this establishment was exceptional. From the initial phone call and throughout the…read morerepair of my son's Omega Seamaster watch. Heather, Seth and the whole team did everything humanly possible to make sure that I was comfortable. Like being with family really.

Definitely one of my favorite places to spend my money. I love the vibe as soon as you walk in…read moreyou're greeted by a sweet young lady they offer you something to drink, customer service is always great, they have 14k gold piece for a great price. Also I got 3 permanent bracelets. and the owner was able to make a custom piece for me and my daughter, If you're in charlotte and love jewelry, or even a special occasion. i would highly recommend you go and treat yourself.

From the owner: One stop shop for All your jewelry needs. We do Jewelry repair, customize jewelry, bridal jewelry…read moreand permanent jewelry. Call for details.

We went here to pick out our wedding bands. Gabby was great! Super patient while I tired several…read moredifferent rings back and forth. She looked online and was looking at the fastest ship timeframe that worked with our timeline. I picked a Leo band that matches my Leo engagement ring. She is getting the ring from two different stores to see which comes first and we go from there! My fiancé picked out two rings and we will see which one comes first and that will be his ring! Note. Don't wait too long to pick out your wedding bands. lol. Just encase they don't have what you're looking for and your size

What started out as a nightmare, turned into a dream. My original engagement ring was destroyed by…read morethe repair company Kay Jewelers used. After many emotional discussions, Kays came through, did what was right, and also helped my husband surprise me with a new wedding band to go with the replacement engagement ring (the style ring I had, is no longer available). I was completely shocked, and cried right there in the store. Chris, the manager, and my husband planned the surprise the night before, and I gotta say, Chris played it off perfectly. It was not his fault, Amy (the assistant manager) or anyone at the stores fault that the repair shop destroyed my original engagement ring, but they were the ones that had to deal with all my crying, and yelling. You can never replace something so sentimentally valuable, but with my husband and Chris surprising me with a new wedding band, to match the new engagement ring, it created a whole new, perfect memory. I don't look at my wedding set and see a replacement, I see the moment Chris handed me the box, that had the new band in it, and the look on my husbands face when he saw my reaction. Thank you, Chris, & Amy for turning my nightmare into a dream. Katie Caruso