[[HIGHLIGHT]]Today is my last visit to this business, and I am deeply disappointed and disrespected by the way I was treated.[[ENDHIGHLIGHT]] After being a loyal customer for over five years with Chris at his previous location and later at this one--I never imagined I would encounter such poor service and disregard for my time and respect. [[HIGHLIGHT]]I had a 1:00 pm appointment today but, due to traffic (I live an hour away), I arrived about 15 minutes late.[[ENDHIGHLIGHT]] Despite the long drive, I've always trusted Chris (the owner) for great cuts, so I didn't mind the wait. It's also worth mentioning that in Flushing alone, there are over 100 salons I could have chosen from, yet I stayed loyal to Chris for these many years because of the trust and quality service I thought he provided. However, the way this business is run is not just inefficient--it's disrespectful. When I arrived, I saw Chris was working with two women on their hair dye, and he asked me to wait until they were done. I was perfectly fine with that, understanding that he was in the middle of work. [[HIGHLIGHT]]However, 40 minutes later, another customer walked in, and despite me being there before her, she was washed, seated, and attended to first.[[ENDHIGHLIGHT]] I was confused and frustrated--this is not how appointments should be handled, especially when I had been waiting far longer. [[HIGHLIGHT]]At around 2:15 pm, Chris approached me and suggested I allow someone else to cut my hair because the woman who had arrived 40 minutes after me had a 2:00 pm appointment.[[ENDHIGHLIGHT]] I was shocked and insulted. My cut takes at most 20 minutes at most and I had already waited over an hour, and he wanted me to wait even longer while prioritizing someone who came in after me. [[HIGHLIGHT]]His reasoning was that I had arrived late, but that's no excuse for disrespecting my appointment time or treating me as though my time didn't matter.[[ENDHIGHLIGHT]] Even when I am on time or come in earlier, I still have to wait an hour so what's the difference? I understand I have to wait for the people before me but this wasn't just about timing--it was about treating the first customer with basic respect. This is not the first time I've encountered such poor service. My parents had similar experiences: my father, who had a 12:00 pm appointment, was made to wait over two hours before getting his cut. My mother, who arrived early for her noon appointment, was also made to wait long past her scheduled time. [[HIGHLIGHT]]To make matters worse, a staff member called in a friend and prioritized them, cutting their hair ahead of my mother's.[[ENDHIGHLIGHT]] This type of preferential treatment, where personal connections take precedence over paying customers, is unprofessional and completely unacceptable. The way this business is run is not just inefficient, it's disrespectful. [[HIGHLIGHT]]It's not about the timing or who arrived first--it's about how customers are valued.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I drove over an hour and a half to be treated like this, and that's simply wrong.[[ENDHIGHLIGHT]] For a business that's supposed to be built on customer service, this experience has shown me that they've lost all sense of professionalism and fairness. [[HIGHLIGHT]]After being a loyal customer for over five years, I can no longer support a business that treats me, my family, and other customers with such disrespect.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]My parents have already stopped coming after experiencing similar treatment, and after today, I'll be doing the same.[[ENDHIGHLIGHT]] I would strongly advise anyone considering this place to think twice before trusting them with your time and money. read more