I've been seeing Wen for over 15 years, and he is simply exceptional. One of the things I appreciate most is his ability to understand your facial features and overall style, then create a haircut that looks natural and suits you perfectly every time. Over all these years, I've never had to tell him what kind of haircut I wanted, I simply sit down, and he takes care of the rest. I always leave feeling confident, and I consistently get compliments after every haircut. If you're looking for a stylist you can trust to make you look your best without having to explain every detail, Wen is the one. Highly recommend! read more

A very clean and modern-look salon you can find up the stairs of a building on the streets of Flushing. I tried to reach out to them via Instagram but they never responded, so I walked in the day before and asked if they had available the next day. They were very nice and personally recommended me a hair stylist, Kimi. I went the next day and they quickly sorted me out. Although there was a language barrier Kimi was very nice and took care of me right away after I showed him what I wanted. His cut and styling looked exactly like my reference photo, and he even gave me advice using a translator. Would definitely come in and request him again!! read more

Jonathan and team always take such good care of everyone!!! While I'm sitting for 7 hours and being asked if I need anything to drink, eat, or anything to make the experience more comfortable ~ they are putting in the WORK!!! I always leave with my hair feeling revived and refreshed even after a bleach!!?! Like who else can do that? I just send him inspo pics and he makes it happen. I always go back ~ can't go anywhere else for hair color :)) NOTE: I'm there for so long because Jonathan only does SLOW bleach as to not damage the hair as much as well as cater to asian hair ~ but they make it as comfy as possible read more

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I went in on a Sunday morning and they seemed busy already with probably Five other clients. However they were friendly and were quick to see me. It was a spacious salon and had a lot of good lighting from the large windows facing the street. My hair dresser did a good job in giving me a layered haircut but I wish that he had made the layers more wispy like in the reference photo that I showed him. But he did a good job blending everything together with the shorter front layers that I had already prior to coming into the salon. It was $53 because I had to use my credit card. But it would have been $50 if it was cash. This is for a shampoo, cut, and blow dry. I would try them out again once my hair grows out! read more

Hair One Salon - Hair Salons Near Me - Flushing, New York

I don't want to gate keep this any longer. John Deng gives the best scissors cut for the price point. It would cost at least double in manhattan. Please tip him well! He spends a lot of time to cut your hair so that it grows out nicely ... read more

Thanks to Yelp, I was able to find my kiddo a new spot closer to us, for a stylish haircut without breaking the bank. It's still an average cost of $30+ but as far as I was told, they didn't charge extra for short vs long hair like other spots nearby, for a man's haircut. Cannot confirm the same for ladies. Our stylist was named Tino. (Not Tina) She was very nice and looked at the two photos I showed her to understand what kind of cut he wanted. I didn't know the "verbiage" at first but after exhausting Google and speaking with her, I got it right. He wanted a fade on the sides and fringe on the front/long bangs but above the eye brows. Ok! The cut included hair washing before and a rinse after, then she did her final trim and edits. Tino spoke English and Mandarin so communication was not hard. There was no appointment needed on this particular Sunday but I did call ahead to confirm if there was availability. It was our first visit so I didn't know which stylist he needed. Luckily we got a good one by chance. The salon had a chic vibe but still felt relaxed. No one rushed us in and out of the chair. The chairs were neatly spaced out so you were not on top of one another. I liked that there was a waiting area for me since I was not getting a cut. And when it was his turn, they motioned me to the empty chair in the next spot so I could watch them cut his hair. We only waited a few minutes before they started on him so it was a good 1/2 hr service. We shall return. read more

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I paid 40 dollars to get my hair done and the men didn't dry my hair out ...he finished it with my hair in 10 minutes not happy

I am content with the results. I wanted to dye my virgin hair a cappuccino color and they did not disappoint. The lady who did my hair was so fast and efficient, it was so surprising especially because I have thick hair and most people complain about it. I love the color of my hair and the process was fast, only 5 hours! Usually it takes 6-7. read more

Hair One Salon - Hair Salons Near Me - Flushing, New York

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Amazing staff, patient polite and always want the best for you. I have been to other salons and have to say Jonathon is a pleasure to work with along with EMILY. I am very proud of their work ethics. They are very gentle professional and not only about making profit and onto the next customer. My hair took longer due needing multiple bleach process not on their fault due to my hair structure and DNA and I was there well past closing, but they didn't rush me. They still took their time and stayed with me to the last minute. They always checked in made sure I was doing ok my hair was ok through the whole 10 hour process with top priority to make sure my hair is not damaging too much. I am so thankful I came here and I will be a coming back for sure. I also brought my family to get their hair done so we can be the silver fam if you're ever thinking about getting your hair colored, they have so much experience and so much talent. This place is a must try. Don't hesitate or think twice text to make an appointment now. read more

Hair One Salon - All done in one sitting thank you jonathan - Hair Salons Near Me - Flushing, New York

Update: still wonderful as always! Jojo always knows what she's doing and styles my hair perfectly every time :') you should definitely ask for her! She's so sweet and accommodating read more

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I had an appointment with Jonathan to dye my hair pink for Halloween. The price covered Olaplex, global bleach + dye, and a haircut. Since I ended up not getting the haircut, Jonathan said I could come back in the next three months and get a cut for free! Also, during the appointment, we discovered some staining in my hair that we didn't expect to see (I had cut off all my previously dyed hair, so everything left should have been virgin). Jonathan offered for me to come back the week after to have the color fixed for free, since the staining affected the result! His dedication to perfection and good service was really impressive! The only thing that I didn't like was that the process left some weird residue in my hair that was really difficult to wash out and made my hair almost unmanageable for two weeks (took a whole day to dry, got knotted, couldn't comb through, felt slimy) no matter how much I tried to shampoo it out. However, I read online that this sometimes happens for people with really fine hair, so maybe it's just me. Overall, I had a great experience! read more

Hair One Salon - Hair Salons Near Me - Flushing, New York

If you're looking to bleach you're hair and go lighter, please save your hair and don't come here! I already had fairly blonde hair and asked for a root touch up and to be toned grey. They ended up turning me Barbie blonde which was pretty but didn't suit me at all. The bleaching also completely ruined by hair to where it was gummy and stretchy when wet. For about 7 months, I couldn't even brush my hair without it snapping. Another time, I went blonde back to my natural dark brown color and they didn't properly fill the blonde color with reds, so my hair ended up green in the sunlight. The hairdressers also work on multiple patients at once. I sat for over an hours with bleach in my hair with nobody checking on the progress! So unfortunate because the people who work there are so kind, always giving full sized freebies and free touch ups. read more

Hair One Salon - Hair Salons Near Me - Flushing, New York

Jonathan makes my hair ideas come to life! I wanted a pale-pink peekaboo with a heavy emphasis on the bangs and he was able to execute what I had in mind. I've been there twice and the first time I came in, I had messy balyage hair that needed fixing. There was bleach all over the tips of my hair, and it was a difficult journey going from balayage to peekaboo because we had to colorblock bleach sections of my hair and dye the rest black. My butt definitely got numb sitting on the chair, but hey it was worth it! One thing I have to note. I must admit - the wall of client selfies is a little *creepy* but I guess that's their way of marketing their hair results. All in all, I'm extremely happy with my hair and glad I trusted Jonathan to take care of it. read more

Hair One Salon - Hair Salons Near Me - Flushing, New York

Everything was so good, jojo really got the color I really wanted, if you want to get your hair done, you can go and ask for jojo, really love this place!! read more

Great experience, my hair came out fantastically. Shoutout to Jojo, she knows how to make you look great!! -Ronny read more

Jojo is very good and super efficient. Me and my boyfriend have been getting haircuts from her for a long time, never disappoints. Coloring is good too. read more

Just finished with my session with jojo and corona and I'm very pleased with the care/attention that they put into styling my hair. I will definitely be booking my next session with the team! read more

This is definitely my to go salon however you definitely need to make appointment. I always go to Jonathan for my colors. I been been 3 times now for my hair dye from blonde to sliver grey and pink. He does amazing hair colors. read more

Hair One Salon - Hair Salons Near Me - Flushing, New York

Absolutely IN LOVE with this salon! Before discovering Ha1R One, I've been wanting to dye my hair for a while but had no time and didn't know where to go due to my busy schedule. I noticed that a lot of my friends have been going here so I decided to give this place a try. I finally had one free day in April and spontaneously messaged Tom if there were any spots open for me on a Sunday. He told me I was lucky because someone had JUST cancelled and had fit me in. I was really hesitant at first because it's pretty pricey. Although it is pricey, it's absolutely worth the amount of time you spend and the money you're paying for. I've gotten so many compliments on my hair from friends, coworkers, classmates, and even from random strangers who stop me in the middle of the street to tell me they love the color of my hair! Everyone asks me where I got it done and it honestly couldn't make me any happier when people compliment my hair and tell me it looks amazing! Although it took about 9-10 hours to get my hair done, their service there was amazing. They offered to buy me food but I felt bad that I just end up not taking the offer! But I have seen and heard people who have! Tom's assistant Jason is amazing! He constantly kept coming over and checking up on me to make sure I was doing okay when my hair was being bleached (twice because my hair color was all sorts of crazy self bleached). Unfortunately, the hair color that I got dyed had eventually faded after a few washes (around 3 weeks with purple shampooing it everyday?). I knew the color wasn't going to stay long so it wasn't a surprise or disappointment. After a couple of months, what eventually ended up happening was the original dyed colored hair washed off completely and I have this ashy champagne gold blonde left. Even with this, I have so many people complimenting my hair! They all said that the way my hair was dyed and bleached came out so nice and blended out evenly on the top! I really couldn't be more happy to hear that! I have already recommended this place to a couple of friends and have so many friends who currently go there! I have not had the time to go back to dye it again due to my busy schedule, but once I do have the time, I will most definitely go back! read more

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Always go here for Tino's haircuts! Really nice and detail oriented. I never have to worry about a bad haircut.

Jonathan is the best in the colorist that actually knows Asian hair! I've been going to him for 2 years now and he knows to never make it brassy or orange and always ashy. He's gentle with the bleach and is honest... he would never overdo it like other places. The most important thing is that he LISTENS to what you want. I can't recommend him enough. read more

I spent close to $400 here after tips and tax.. to say I'm livid is the least I could say. I walked out of the salon after spending 11 grueling hours there from 11 am to 10 pm. This was last month and since we're still in a pandemic I thought they'd limit the amount of people in the salon, but no that was not the case. On the left side of the salon where they were bleaching people's hair, every seat was filled. They did not wipe anything down or sanitize anything or at least I didnt see them do it in the 11 hours I was there. I had tom do my hair, but most of the time it was his assistant, on the initial consultation I told him That I did not want to bleach my roots because what I wanted was a balayage/ ombré fade. He agreed it'd be fine if we didn't then told his assistant in chinese to bleach my roots... as she started putting bleach onto my roots I told her that Tom and I discussed that we weren't going to bleach my roots. she called tom over & he told me it'd be best if I did it because it'll be easier for him to do my hair next time, all this was happening as bleach was already on my roots. Mind you he bleached my roots blonde just to put a dark toner back in..... ALSO when the bleach started burning the ish out of my scalp cause it was on my roots I told the assistant and she called tom over, he asked if I could endure the pain for 10 more minutes..... they do not care about your hair they only care about the end result & the picture they can post on Instagram! Jonathan from Jonathan-colors even stepped in once to see my hair & told tom I didn't need to bleach the bottom again, mind you this would be my third round of bleach, Tom refused to listen & bleached it anyways. In the end the hair was completely different from what I wanted, not even remotely close. I asked 50x to get my hair a warm tone and here I am walking out with my hair looking like a witch's broom! It's dry, it keeps falling out in huge amounts (at least 15 strands at once when I comb my hair through with my hands) He said it'll fade to the color I want in 2 weeks,'it's been 3 weeks and it's the same ugly color I despise. He kept making excuses saying that my hair doesn't look the way I want because we're indoors and the other pic i referenced was out doors. it does not even have the same dimension I asked for and it seems like there's just one color: ash blonde ( when I asked for warm blonde) . I wanted to cry, I still want to cry. I will never go back to this salon again. It is expensive, and I am this close to just shaving all my hair off because it keeps falling out in lump sums. tom did try to diffuse the situation via Instagram dms when I told him I did not like my hair. he offered to fix it and I bargained for an extra treatment, but to be frank I don't think I have the guts to trust him with my hair anymore. 11 hours wasted & $400 down the drain, and the drains prob clogged because my hair stays falling out in lumpsums & I have a burnt scalp from bleached :)))) (found a scab on my scalp ) read more

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Came here with a friend to get our hair dyed for the first time from natural black. 10 hours later we both walked out with amazing colors by Jonathan! I appreciate that he's always checking in on the health of our hair between bleaches. My friend had a perm 6 months ago and he was very honest with what they could do in terms of bleach and color without damaging her hair. The assistants were all nice too! Temp checks at the door, masks for everyone, and only every other seat filled for covid precautions. read more

I booked the mystery dye promotion with Tino! Tino was so easy to book with through instagram. She was very responsive, asked what I wanted and sent the prices without me having to ask. She also told me right off that bat that the whole process would take at least 6 hours and it took exactly 6 hours from start to finish. I was shocked that she could time it so well! During the process, Tino was very attentive and worked on my hair occasionally with the assistant. She also cut and styled my hair really well and picked a color for me that my inner child has always wanted but could never achieve anywhere else. Overall, I am very happy with the results. Considering how damaged my hair was coming in, it barely took a hit during the bleaching and coloring process! I highly recommend Tino if you're looking for someone who pays more attention to you and perhaps can do it in less time than other more popular stylists- there's less waiting around since she has fewer clients. She is very skilled and can assess your hair condition and what can be done to it. I will book her if I come back. read more

Hair One Salon - Hair by Tino! - Hair Salons Near Me - Flushing, New York

Omg where do I begin. It took about 2 hours to get here from my house and IT WAS SO WORTH IT. Jonathan and his team are on point with quality service and time. They took their time with my crazy head and was so accommodating for myself and my child. We were there all day but that's because of the process. The bleaching process was done without heat to prevent less damage. Each process required a treatment to prevent damage. If you can dream of the color or style they can so do it. read more

Hair One Salon - The after of the process. I cut about 10 in off and it's much healthier and feels so much better. - Hair Salons Near Me - Flushing, New York

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The hair dresser johnathan and his assistant completely ruined my hair after 5 hours perming. To grow it out it needs at least 1.5 years. .i looked at myself in the mirror and i wanted to cry. However they said its not ruined or damaged and its exactlyhow it supposed to look like. I look like a homeless person that has dreadlock.i regret so much. Avoid going there. Its a humiliting experience. You will lose the time and hair that you will never get back. The 2nd pic is the day i look a couple days before to proove that i m not crazy with auch a disappointing review. **In further communications with john over the phone. This is what he wrote me after i told him i wrote this review. For those who doesnt read mandarine the translation goes: you crazy low class idiot.. read more

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I did a walk in on a Tuesday afternoon, waited no more than 10 minutes and got my hair cut by JoJo! She is the best! I was super anxious to cut my bangs but she did the job perfectly, i showed reference photos and it turns out great. She understands asian hair, styling, and new hair trends ! read more

Great great service! Owen is so patient and did great job with my hair! Weekend is crazy busy over there. First time I went there on Saturday, customers are waiting on the chair, luckily, I have my appointment. The lady gave me a temperature test then introduced me to Owen. They have curtain between seats and all the workers were wearing mask and some of them were wearing special glasses too. I sit there 7 hours to finish my hair. Owen also thought me how to use purple shampoo and for my hair, my color, how often I should use it and other tips about how to protect my hair from bleach damage and how to keep the color Few days later, after I washed my hair at home, the color turned out orange, I text Owen, and he asked me to go back and change it for free. Another three hours, he changed my base color, the highlights. Before I came back, I though they will just help me lighter the highlights but they re-do everything! Wow !!! And also this time, I came on weekday and it wasn't busy. Much better experience than Saturday So if u want to come here, try to make appointment for weekday. read more

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I did a walk-in for a women's haircut since my usual salon was closed. I was glad they could take me and I barely had to wait. I showed the barber the exact style I wanted, a medium-length layered look (first pic posted). We agreed on a length for my hair, he showed me about 1-2 inches that he would cut off and I agreed to it. He cut off some hair from the front and I immediately realized it was not the length we agreed on but I decided to trust the process since I usually have shorter layers in the front anyways. When he finished styling, I started to feel very nervous since it seemed like he had cut about half my hair off. I told him that my hair looked too short and he got mad at me (???) and was trying to convince me that it was the length we had agreed on. The ends are also extremely blunt which would be fixable if he hadn't cut it so short. Not to mention the style is completely off. The worst part was him trying to gaslight me into thinking that this was the length I wanted and getting mad that I didn't agree. I don't know where I was unclear since the picture I showed him was clearly medium-length hair. All I can say is to stay away unless you want to pay $50 for a haircut you didn't ask for. read more

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i usually never write reviews no matter how bad the cut, but this is genuinely something different. i asked the barber for a simple layered cut and curtain bangs, but not only did he mess it up (absolutely NO layers and extremely choppy), he couldnt even cut my bangs properly (the curtain bangs were cut straight across with no fixing, and extremely thick and short so now i cant even fix it myself). it looked like o'hare's bangs the barber also didnt know how to work with my hair texture (asian girl with straight, slightly frizzy hair) and instead blamed his bad work on it, suggesting i perm my hair straight instead. never going back & its overpriced for the work done. this is absolutely the worst haircut i've ever received in any salon in flushing. i wish i never cut my hair at all, now i feel the ugliest ive ever been.. read more

I cannot say enough good things about hair one salon! They're super professional and Jonathon was super honest about the condition of my hair and the previous condition and how long everything would take. I love that appointments are taken over Instagram which is super convenient and they respond super quickly. I came during Chinese New Year and they were giving away free hair masks which is super nice (I don't know how long that's going on for) and I love that they're honoring health care workers as well with a discount! This was super covid safe with temperature checks and spaced out seating. The assistant who did my hair (woman with purple hair) was super gentle and super thorough. I love the team work and collaboration in this salon. Thanks so much for such a great job! read more

Hair One Salon - Hair Salons Near Me - Flushing, New York

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I started coming here last year and I will never go to another salon ever again! Jonathan and his team really know how to take care of you. Back when I went to salons in the city, my hair was always damaged. He really knows how to care for colored hair and make it feel silky regardless of how many times you bleach it. It's worth the travel if you're coming from anywhere else in NYC. Their prices are reasonable for full head bleach. They make sure all stations are clean and effectively social distance during quarantine too. Check out his IG to see the magic of hair @jonathan_colors read more

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Wowowowowow Y'all. I've found my new spot. Every step of this experience has been so amazing. A coworker recommended Jonathan once I told her I wanted lavender hair but had bad bleaching experiences in the past. Things I loved: 1)DM'd Jonathan with a pic of what I wanted he responded immediately and gave me a quote after having me take a picture of my hair and send it to him. No need to go in for a consultation. 2) They hooked me up with coffee, pizza, and a phone bank to keep me charged. I sat in that chair for 8 hours but it DID NOT feel that way in the slightest. 3) Jonathan explained every step of the process to me and explained how their method takes a long time to minimize any damage bleaching will cause. 4) He gave me a free leave in conditioner after I asked for him to recommend products 5) full on photo shoot to complete the experience Things I hated: Literally nothing. Thanks so much to the crew at Hair one for making my hair dreams come true. read more

Hair One Salon - Hair Salons Near Me - Flushing, New York

I came here to get my hair dyed for the first time, and it was a great experience! Thank you Tom I had heard only great things about Tom from several friends, so I decided to get a balayage done with him. The process was a smooth one, and I had finished earlier than expected (10:00am-around 2:45pm). I anticipated being there much longer, but Tom & his assistants helped make the process swift. Some of the other reviews complained about sitting around for too long. The longest I waited between treatments was about 10 mins, but it was understood with how many customers the stylists are working with at the same time. The salon is a busy one, but still tends to each customer's needs accordingly. Honestly speaking, the color of the final product was MUCH lighter than what I had requsted & anticipated. But it's been about 2 weeks since I came to get my hair done, and there hasn't been much hair weakening & discoloration. I am more than satisfied with how my hair came out. Looking forward to coming back again! P.S. Hair One does a great job adhering & adjusting to Covid health standards/precautions! Masks are required the whole time, and the staff strictly adheres to this rule as well. read more

Hair One Salon - Hair Salons Near Me - Flushing, New York

I have always been very picky about what I want to do with my hair, only dying it once every few years. I had been wanting to go more blonde for a long time. Once I heard about this place from my friends who had great experiences, I decided that I wanted to get my hair dyed from Tom. I contacted and made an appointment a week in advance through his instagram (@hair_one_tom). I ended up being in the salon for a good seven hours and throughout my session, Tom asked if I was hungry and wanted anything to eat. I really appreciate how attentive him and his staff were. In the beginning, I was indecisive about what color I wanted but finally reached a decision with the help of Tom. My hair has now faded into a nice blonde balayage with the shade of brown coming out on top, just like how I wanted. Of course, it is on the pricey side but for the quality, I do think it is worth it. My hair still feels healthy and I'm loving it! read more

Cut my ear...nothing more to say. Otherwise the barber was alright. I need to reach my word limit. read more

Hair One Salon - Hair Salons Near Me - Flushing, New York

I've been following Jonathan on IG since a few of my friends got their hair colored by him. I finally decided to go post quarantine to treat myself. I don't have typical Asian hair; it's curly, frizzy, and a bit unhealthy due to constant hair straightening. I decided to do the keratin treatment. First off; they definitely take the post quarantine precautionary measures. The nice front desk girl checked my temperature, and everyone was wearing masks. Jonathan sat down next to me and inspected my hair, asking what I wanted. I told him I wanted the treatment and if possible, also a balayage. He immediately said that it wasn't possible because with balayage, it would involve bleaching the hair and that ruins the whole point of the keratin treatment. So I asked him if it was possible to just do the balayage instead. He said it would be better if I did the keratin treatment first and then perhaps come back a couple months later for the balayage. I love it when a stylist is honest with you. He obviously cares about hair and wants his clients to look great. I mentioned that I still want to have some lighter color in my hair and he showed me two variations of a dark brown that he said he would be able to do for me without bleach. Stephanie was the one that mostly worked on my hair. She was very sweet, kept asking if I was okay and if I needed to use the bathroom. I think I almost cried when she washed my hair because it felt so good! I loved that despite the number of clients he had, Jonathan still came by to check on my progress quite a few times. All in all, I LOVED my experience. My hair has never felt so light and healthy, and I love the new color! Jonathan was able to work his magic without bleach! I can't wait to come back next time to see what color he can do for me next! read more

Hair One Salon - Keratin treatment and brown dye - Hair Salons Near Me - Flushing, New York

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My favorite salon on the planet. I have been a client of this salon for a few years now and Jonathan never disappoints. Originally came as a color correction after another salon bleached me to a brassy yellow, now I am regularly getting my hair colored with Jonathan and his incredible team. He is very trustworthy, honest, and makes sure my hair isn't getting damaged during the long process of very difficult color changes (very dark hair to very light). Always just a DM away if I have aftercare questions. I am always looking forward to my next appointment and the next awesome job Jonathan and the team are going to do. read more

Hair One Salon - Hair Salons Near Me - Flushing, New York

By far my favorite hair salon to go to! I wish I discovered this salon earlier because they do an amazing job and they also provide A1 service. Prior to dying your hair, they will ALWAYS consult with you and tell you the current condition of your hair, how your hair is different from others and what they will be doing to your hair to achieve that color. Jonathan is my hairstylist and he has treated my hair with so much care. I've been coloring my hair for a year with Hair One Salon and I had never left the salon in disappointment. Even though, my hair is black now... I still go back to the salon to cut/trim my hair. Everyone is friendly and respectful. No doubt, they work hard to make sure you leave the salon happy and they will definitely take care of you. I highly recommend this salon! read more

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TLDR: skillful colorists but THE WORST customer experience. I ended up with a hair color completely different than what I asked for, and when I complained, they accused me of going back on what I wanted even though I was VERY CLEAR. They make zero effort to work with you to achieve your desired results. Also ended up with bleach burns. They didn't use any treatment on my hair either. Now I have really damaged hair. I was in Flushings for the day and this salon happened to have room for a walk-in. The reviews seemed good and their Instagram looked great. I thought I would be in really good hands here, but I was severely wrong. The customer service here is atrocious. My hair colorist was Sean, who's apparently worked at the salon for 10 years. It seems that he, along with most workers in the Salon, has pretty poor English so that might be a concern if you don't speak Chinese. Luckily, I was able to get by with my Chinese, however limited it was. In the consultation, I told them clearly that I wanted a mushroom brown or ash brown color. I emphasized that I needed a natural color because I have interviews soon and needed to look professional. I even showed them example photos to illustrate what I wanted. Shortly after, Sean and Li Er started bleaching my hair, which resulted in multiple chemical burns along the side of my face from the bleach. I pointed out areas that seemed darker than others, but they dismissed my concerns: "oh it's never perfect, you can't expect it to be perfect." Moreover, they don't use olaplex or any hair treatments after bleaching -- I asked them about it but they just said there's nothing they could use to repair bleach damage. After 3 hours of bleaching, we were finally ready to start coloring my hair. I, again, showed Jonathan two pictures of mushroom brown and ash brown hair. He only looked at them extremely briefly before rushing to mix the color. He never confirmed with me which colors I wanted, or to ensure we had a mutual understanding. 5 minutes later, Sean returned with the prepared color and applied some on a test strand. Once the color developed on my hair, I told them that the color looked nothing like the photo I'd shown them. The color they gave me was pure grey, with a hint of purple. When I complained that the color wasn't brown, Sean blamed me for not being clear on what I wanted. He accused me of going back on what I wanted. First of all, I have always been clear that I wanted something subtle, something work appropriate. How is a midtone gray-purple subtle??? Second, I showed them photos with "mushroom brown" literally in the picture title. If they had looked or communicated with me at any point during the process, they would have known that I wanted a BROWN. Third, they never made any attempt to confirm what I wanted. Whenever I showed them photos, they just waved them away and said, "oh it's all the same. I know that color." I have never EVER had such an uncomfortable experience. In the end, they said that if I wanted a warmer color, I could wait two weeks and the color would naturally fade. To be fair, the actual color they picked was very pretty. I don't doubt the skills of the colorists. HOWEVER, for the price I paid, I expected quality customer service. The workers numerously dismissed my concerns and even fought back when I communicated my issues. They also made no attempt to work with me to achieve what I wanted. For over $400, I expect to walk out of the salon with the look I wanted, not to wait another two weeks of shampooing to get what I wished for. This salon is just not an experience that was worth the money. Please choose to do your hair elsewhere. There's plenty of other places that will cooperate with you to achieve the look of your dreams. Pros: cool fashion colors, photoshoot at the end, good publicity, roomy interiors Cons: mostly Chinese-speaking staff who refuse to speak English, poor communication between client and hair stylist, terrible attitudes from workers, expensive read more