Water heater stopped heating water. Called Goodson and they sent a technician out. He determined the thermostat was faulty. He found one, went and got it and installed it. Water heater working again, very happy. After taking a shower and making dinner and doing the dishes, my wife and I decided go out to the garage and check out the water heater. Upon going into the garage we both smelled a very strong odor of gas. We opened up the man door to get some fresh air into the garage, no way would we use the garage door opener, that could have caused a explosion. I remember the technician was using a pair of channel lock pliers to tighten some of the gas lines. I even questioned his choice of tool to tighten a gas line. His response was the gas lines dont need to be to tight. Well, they need to be tight enough so as not to cause a gas leak. I got out out a crescent wrench and started to check the tightness of all the gas lines. The first one and second one were ok, but the third one was lose. This is the one that feeds the burner. It took about one whole turn before it started to get tight. After I tighten it up, no more leaks. Usually I do this kind of work myself, but the water heater was under warranty. I did not have to pay for the thermostat but I did have to pay 250.00 dollars for a substandard and dangerous install. The last thing a person wants is leaking natural gas in your garage or anywhere else. I called Goodson plumbing and talked to the receptionist? and she was very understanding and apologetic. She said she would talk to the technician and the owner, Rob, about this. Never heard anything from Rob. One would think that because of the serious nature of this, a gas leak from using the wrong tool to tighten a gas line and causing a gas leak, that the the owner, Rob, would have called me and let me know that he has talked to the technician about using the right tools for the job and this would never happen again. And maybe a partial refund of the installation since I had to finish the job. read more

I paid Goodson a flat fee to replace all my drains and water lines. Shortly after installation, I found a wet spot in my basement. They told me the new leak was 'a valve' which wasn't included in the price and would be an additional $1500. I contacted another plumber who told me that it appears Goodson broke a fitting on the tub drain which made difficult/impossible to remove so that it had to be cut out. He believes this also caused a leak on the old drain which appeared to have been siliconed by Goodson. Goodson didn't complete their work, cut corners, and I had to pay another plumber $650 to cut out the leaking, damaged, and siliconed section of drain and replace it. I also learned that the water lines were not entirely replaced. They left old sections where they were more difficult to replace so I will be paying to replace those sections later. I had wondered why they were able to do such a big job in such a short time, but now it makes sense. In response to Goodson comment. They also did not replace all of the galvanized water piping as they agreed in writing or claimed to have done in this post. They only replaced the sections which were convenient for their plumbing tech. I have photos and statements from other plumbers to back this up. The section of drain that is leaking was in fact a section that Goodson worked on. The reason it's leaking is that they replaced the entire drain except for the last foot connecting to the tub. The work they did was good, however they didn't do what they stated verbally or in writing, nor did they honor their work. I think the tech was in a hurry and they had a flat fee so they were trying to maximize profit rather than do the job right. I agree they did not agree to replace the main water line or the sewer line. read more

Goodson Plumbing Services - All water lines and drains were to be replaced. They replaced about 85% but left old sections where it was convenient for them. - Plumbing Near Me - Boise, Idaho

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Woodson Plumbing proved a quote after visiting my home and taking a water sample for testing. The quote was approximately 5x the quote of the plumber I selected! 5x! I have yet to receive the results of the test. I do not recommend using Goodson Plumbing for your project. 0 stars. read more

I hired Goodson plumbing to fix our leaking toilet. They were able to come out right away and their service people were great! I would highly recommend them. Courteous, professional, and very timely. read more

Our home has radiant floor heating and the system's 50 year old boiler broke. I called half a dozen plumbers before finding one that works on residential boilers. Rob, the owner, was very upfront about the difficulty of the project and even called in an engineer to ensure that the proposed replacement boiler would be sufficient. After the boiler was replaced, Rob contacted me to check on the system's performance. There were a number of issues that had to be resolved before the system was at 100%, but the folks at Goodson Plumbing were always ready to respond and fix whatever needed to be addressed. I would recommend Goodson Plumbing without reservation. All of the staff were professional, courteous and competent. It was a difficult project but Rob and his staff made it tolerable. I should also add that the project cost was very reasonable based on estimates I received from commercial boiler companies that don't normally work on residential boilers. read more

Highly recommend Rob Goodson Plumbing! From the initial contact with April to Rob himself, we felt super comfortable in their ability and their sincerity to help with our plumbing needs. Trust is key and they have ours! Gordon Trounson read more

I had Rob Goodson's Plumbing install a water softener and a new, water-efficient toilet. Both jobs were done timely, with quality work and at a fair price. I would highly recommend this plumbing company. read more