I cannot tell you the amount of merchandise I have purchased from the store for my family. For over…read more20 years I have been a customer. These folks have outfitted two generations of my own family essentially. I have older kids who are reaching their 30s and I have younger kids who are just now about 10. Both sets of kids have enjoyed room pools of furniture and items that we have used through the years for practical purposes and fantastic, comfortable useful items they have made a difference in our lives. I always appreciate the value of their products. The pricing is pretty darn good, especially when you get it on the sale, and the folks are always friendly and helpful. I'm really grateful that we have one of these stores not too far from where I live.

Went to store on Thursday before Christmas. Selected a quilt with a Christmas theme. The employee…read morewent to storage area to get one of the quilt. When we got home, a two hour drive, we find she gave us the wrong quilt. Called the store. They wanted us to drive back and make the exchange. When we declined that suggestion, they said they would ship the correct one but only if we would pay for the second quilt as well. Asking for overnight shipping, the clerk said they would only if we would pay the extra delivery charges. We declined. Once the second quilt arrived, we had to call the store multiple times over the next week to get them to send the return label for the original quilt. When the label was received and the package was returned with confirmation by the UPS tracking number,we again called over multiple days asking for the credit to our credit card. They would not check on it and said we should call our bank to ask them. Eventually the credit was given. I called the Pottery Barn corporate office to register our complaint. While someone did take note of why we were calling, the return call that was promised has yet to be received 10 days later. Pottery Barn, if you are reading this please do not respond with a form letter apology. You sell nothing that anyone has to have. All your products are enjoyment items. Dealing with you should be likewise.

Get rid of the air fresheners. I would have shopped longer but I feared damage to my health…read more This place is intolerable if you have ASTHMA, LUNG ISSUES, AUTO IMMUNE DISEASE, PREGNANT, any other breathing issues. The level of scent in the air is incredibly toxic and suffocating. MY MOM HAD AN ASTHMA ATTACK AFTER 3 MINUTES IN THE STORE. Many people I know cannot tolerate air fresheners. IF YOU CARE ABOUT YOUR HEALTH, DO NOT SHOP HERE.

This is going to be a long one and it's the abbreviated version. I would like to point out that…read morethis is only my third negative review I've ever written. Not much has made me feel that dissatisfied and dismissed. But, this time. I mean, people have their limits. Let's start at the beginning... This was my first and only purchase from At Home. I purchased a $100 gift card weeks ago, on or around November 20th. The only notification I received was an automated email confirming the order. It never arrived and I was never charged - until one morning earlier this week. A charge for $100 was added then canceled a moment later (weeks after the order was placed) according to my card company I still have received no gift card I have also received zero communication from anyone at the company. In fact, they have made it as difficult as possible to communicate with a human customer service representative. Zero interest in assisting customers. Better for us to get busy and give up so they make more money. Total customer care failure I opened a complaint ticket and I received yet another automated email notifying me that my complaint wasn't in the right dept. So I had to file ANOTHER complaint and got ANOTHER auto email saying it had been received. The only human contact I have had is when I finally got someone (after 4 attempts) to pick up the phone. She told me a gift card had shipped on the 11th of December! That's the first I was hearing about it. She did not address any of these issues I've discussed above and brought to her attention. She did not give me a delivery date. She offered no assistance with my dissatisfied feedback. Is this the closure of my ticket? The feedback vacuum AND the overall buying AND customer service experience has been genuinely appalling. I've never experienced anything like it Honestly, I've never had a company treat me so unimportantly or insignificantly before. Especially since I've gone out of my way to show this company patience and extend a little good faith while waiting for some sort of attempt to retain me as a customer. So much for that As things sit currently, I just received a one sentence email from a "Customer Service Specialist" that simply said, "We sincerely apologize for all the inconvenience." No sign of a gift card yet, or even a charge, or shipment confirmation notification. We'll see how it goes at Christmas when it's time to give my sister her gift card since... I still have received no gift card Yes, seriously. This is all about a simple gift card Avoid this nightmare retail experience at all costs UPDATE: Was sent yet another automatic email response when I asked why I STILL HAVEN'T HEARD FROM ANYONE. It's officially been over a month and I'm no closer to a resolution than I was when I ordered the damn thing. Ugh!

Great store! Came here to look for something for my mom. They have great, mature, stylish clothing…read moreand accessories. Good prices and sales too! Customer service was great - the woman who helped me was very friendly and helpful. This store is located at the Pinnacle Hills Promenade outdoor mall. Parking is in front of the store on the street and larger parking lots located on the outside of the mall.

This place is amazing!!! Elizabeth curates every item in this store so well and she is very kind! I…read morelove the selection. Just last week, I was able to find the cutest birthday cards for my friends! Everything is well priced and I can't wait to go again!

Everything at Hemma is special. Elizabeth, the owner, has incredible taste and curates the…read moreassortment to perfection.

Can you hear the jingle - "Haverty's has it... we've got it all!"…read more This store has good quality Furniture at decent prices and good quality - plus helpful associates too. They offer delivery assistance and have good store hours in a convenient and central location close to the interstate.

Mario has saved my special medical chairs more than once. Very thankful to see Mario this morning…read more He is a credit to your company. Prompt courteous service call. Thank you Havertys for your friendly customer service from start to finish. Best Wishes from Michael and Susan Small

Our first stop on my quest to help my daughter get a decent bed for her place. Very warehouse look…read moreand feel but a large selection of forfeiture here including recliners, sectionals and beds. We didn't find what we wanted here. On the plus side, the staff didn't jump us the instant we walked in the door.

I came to FFO to mainly browse and see what they have. I did not buy anything on this visit, but…read morethat doesn't mean I won't in the future! They have a good selection of furniture - if you can't find something in the store, you can also shop on their website. Their customer service was good - friendly and helpful, but not too pushy or follow you around the store - so annoying when that does happen haha. Great store!

Nice new women's boutique in Bentonville. I both shop here and consign my clothes. It is a small…read morestore but they fit a lot in the space including fitting rooms, a shoe room, and multiple racks of all sizes of clothing. It is nicely organized and the quality and variety of clothing is nice. The prices can be a little high for used items but they often have sales on certain color tags. They do also have upscale items like designers purses and shoes. For consigning you don't need an appt and they take items Mon, Wed, and Friday up to 30 items per visit. You get paid cash or store credit on items that sell. Overall, I haven't made much money but they do seem very picky on what they take b/c they have such a huge stock of clothing. Definitely recommend checking out this fun boutique!

Terrible customer service! Girls that works here was really snobby. The manager wasn't alot of help…read moreeither.

Showed up around five it was really busy. Leah gave me special attention and really made my…read moreshopping experience customized and I really feel like she cared about giving me attention. Leah made a remarkable impression! I've never had such attentive help!