We have been so pleased with our whole experience with Goodwyn Flooring!! We were having some major issues with another company after a pipe freeze and break with water damage throughout our school. My patience was stretched very thin to the point of tears when I heard about Goodwyn Floors. I spoke to Marcie and she immediately reassured me that they could help get our flooring replaced and get us back to normal as soon as possible. I am so impressed with her service and attention to detail...She is never too busy to call or text me with answers to any questions I may have. It has been an amazing experience with Marcie and Goodwyn Flooring. I highly recommend them!!! read more

Marcie did an amazing job helping us select a quality floor that not only worked for our budget but was exactly what we were looking for! She genuinely cared if we were happy and was very patient with us through the process while being readily available at the same time. I highly recommend this company and even more so, I recommend working with Marcie! read more

I wish I could give a better review because they are great at finding flooring for you at a good price but aside from that, their customer service is terrible. You have to email them multiple times, call the service rep and main line to get an order completed. I've never had an experience where I had to hound someone to take my money for a service. read more

I can't recommend Goldwyn Flooring company, and specifically Marcie Fox enough! We searched for months for the perfect sheet vinyl for our very small camper build. When we walked into the show room, I was anticipating getting poor customer service because our order would be so small. But Marcie went above and beyond, walking us to their selection of sheet vinyl, and when we didn't see anything we liked, she ordered 6 sample books and let us take them home. Her attention, knowledge, and commitment to our satisfaction was incredible. She treated us with so much care, and our order was not even $200. Seriously incredible. I will continue to recommend her to anyone who has a flooring need! read more

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We used Builder's Carpet and Design to replace the tile in two of our bathrooms after we moved into a new house. Some of the area was previously carpeted. They removed the old tile and carpet and added a transition strip where the new tile met the existing carpet. Looks great! They were great to work with and had lots of options to choose from in the showroom. I ultimately sourced my own tile and they were easy to work with on that as well - just took the cost of the material out of the original bid. We will definitely use BC&D for future flooring projects. read more

Shaddock Homes used Goodwyn to install flooring in our home that we closed on in October 2022. We were told buy our builder that the floors were not installed per manufacturer specifications which resulted in air pockets throughout the house. Some are so bad that you can trip over the popped up planks. Goodwyn Floor Companies has been out to the house several times after installation and have not resolved the issue. Even after almost a year, we still have pockets and are missing molding around our kitchen island. They even recently came out and sprayed a substance that has left a shiny look where sprayed. This company is not being accountable for the improper installation. I do not recommend anyone use this company as you might not get their work warrantied. Jason Goodwyn has seen the floors himself prior to our closing. Shaddock Homes even brought him into the offices to discuss where things got a bit heated. I am disappointed that this has not been resolved and that Shaddock used a company that refuses to do the responsible thing. I will update this review if there is any resolution. read more

we couldn't be happier with the replacement of carpet in our MBR and (very difficult) MBR closet with lots of turns and angles). from the sales experience with Marcus and the designer, Marcie, to the installation, by Juan and Juan, who treated our furniture with TLC, we were very pleased. The head installer even asked if I wanted the carpet installed opposite to how the previous carpet had been (improperly) installed with a seam very near the high traffic doorway area...the easy way would have been to do it as before. this is our second purchase from Goodwyn, but definitely will not be our last. read more

My wife and I took a day off from work to look at the floors and carpets. After hours of going back and forth we figured out what we wanted and selected our floors. The sales guy took our floors and said he would give us a quote in a day or two with our measurements. Well he lost the floors that we picked out!! I am now going to try this all over again with another company. read more

Marcie did a great job working with me to find a quality carpet that fit my budget for the kids/upstairs areas. This design center has a wide range of choices from very luxurious to great-for-the-kids choices. Plenty of variety. Reliable and timeline installation as well. Definitely would go back! read more

Great service! Natalie helped me get the product I needed when I was in a jam! This teams knows their stuff and I 100% recommend them for any project. read more

My wife and I wanted to upgrade carpeting in 2 rooms in our house plus change the hardwood flooring to tile in a powder room. The powder room needed the wood removed without damaging the wood floors outside the room, then the floor needed to be raised up before the tile could be installed installed. The tile had a pattern and needed to be carefully laid. The different crews that work for Builders Carpet were professional and very skilled. The end result was 3 rooms beautifully upgraded. John Huse was our consultant at Builders Carpet and he helped in picking out the best choices of carpet and tile and was there for us from sale to post installation. He followed up after the installation and quickly resolved a small problem we had. I highly recommend Builders Carpet and Design and especially John Huse. read more

We upgraded the carpets in our bedrooms and were very pleased at every stage of the process with Builders Carpet! - Their showroom is enormous and the salesperson went to great lengths to figure out what we wanted and what kind of feel/texture we would like, all within varying price ranges and eventually helped us narrow it down based on our specific budget requests. - The installation went flawlessly and quick! The carpet we ordered was available within a week. We did not have any furniture in the house at the time but they did offer to move it for a reasonable fee if we did. They even had enough carpet to do a couple of hall closets as a bonus! - We felt the prices they were offering were very good and gave us the feeling of a good value, especially considering the service we received. No buyer's remorse here, especially once the product was installed and we see and feel how good it is every day! Our new carpets not only look great but also have that lush feel you just love with your bare feet. Whenever we have friends over, they always compliment us and we're sure to mention Builders Carpet! read more

Horrible customer service and horrible management the owners son has no customer service skills. As you can see by his response absolutely not true. The judge was upset and dismissed our case. You could use customer service class especially as one of the owners. I would stay away from this company and pick a company who I knows how to install flooring properly read more

this company did a WONDERFUL job on our floors. we LOVE everything about them. they were super helpful and went above and beyond on every detail. highly recommend them Stacey was wonderful in helping us pick carpet samples and measuring meticulously for our flooring. pricing was fair and there were no surprises! read more

STAY AWAY. These people are crooks. Had a major home renovation done in Jan. 2013. They use plumbers who are not licensed. Found out that the plumbing work done was not up to code. Had to have the painting re-done as the painters left holes in the wall, did not even use drop cloths to cover furniture etc. Since then have talked to others who said this company had a horrible reputation. Sales associate I worked with was VERY pushy. Please do not use this place. Terrible service, workers and below average quality of work performed. read more

Don't know how these guys remain in business when they treat their customers like crap. When trying to get my floor repaired on a warranty request, I was belittled and cursed at when making a request. I'll take my business elsewhere. read more

I used this company to do my entire house. I thought their service and install was going to be as good as their selection. Sad to say that they look big and have great stuff to sell you, unfortunately their response for repairs and service on warranty items are very very VERY poor. Once they get paid, your on your own. The tile and wood are carpet all seem to be handled by different sales folks, so it's hit or miss depending on who you get and how good they are at responding and resolving mistakes in an install. I would not recommend them for any big jobs that you would want them to stand behind. Very disappointed at the number of times I have had to call them to get post install quality issues resolved. read more

This is a family-owned operation and they take very good care of their customers. The carpet throughout our house needed to be restretched.They are very experienced, courteous, and got the work done efficiently and thoroughly. They even helped me move all the furniture out of the rooms to properly stretch the carpet. The price was very reasonable for a job well done. I will be to sure to call them again whenever I have flooring service needs. read more

Awful customer service!! The person they have answering their phones is impatient and uses a rude tone when responding. You would think they would want your business, but instead they turn you away without completely answering all of your questions. read more

Agree with the negative reviewers. I do not know how he still carries on his business. We got floors done from them and after $10,000 they look like a disaster. We have a family business as well and always stand by our products and installations. We do everything in our capacity to make our customers recommend us. This business is doing everything in their capacity to shoo away customers. I know I will never give them any business but will fight to my nose to get my floors taken care of. I do not think they realize how social media affects a business. I am still hoping I get the floor I paid for. We shall see. read more

I've done business with Builders Carpet for 25 years. They're personable, caring and do a great job. I'd highly recommend Builders Carpet for all your wood and carpet needs. I know they also install tile. I'm not familiar though with their tile work. Same family though and I'd expect great tile results too! read more

We had our kitchen backsplash, a custom area rug, and entire shower renovation done by builders carpet. Everything turned out beautifully. Salesman did a great shop showing us products and offering ideas for each area. Installation went smooth. We think overall the quality of the products and workmanship are great! read more

Just had wood floors installed in two rooms and it looks great. Work was completed on time, price was reasonable, and Gayla was just excellent to work with all the way through. read more

Customer service after the sale is terrible. Workmanship is terrible. We have had them out three times to fix an area they installed wrong, and it is still not done right. read more