TALKED ME 16 Y/O INTO AN ENGINE CLEAN FOR $130!!! These are scammers all the way!! told her that she needed it for her car to run better and at the engine was failing because it was dirty. My daughter is young. They also did not even put oil in the car for an oil change!! waste of money and time!! read more

I am writing to formally document the ongoing issues I have experienced as a direct result of the oil change service performed by Jiffy Lube. This situation has caused significant inconvenience, unnecessary costs, and undue stress for me and my family, and I expect this matter to be resolved promptly and professionally. I contacted the District Manager, Tina, which she has finally responded regarding my concerns. Tina dispatched another manager, Chris, to my residence on 1/23/23 on Fort Campbell to assess the issue. However, Chris was initially unable to gain access to the base because he had a GUN in his vehicle, which he had to remove. This unprofessional conduct delayed the process unnecessarily. Chris, who manages another Jiffy Lube location on Wilma Rudolph Boulevard, inspected my vehicle but could not definitively determine the source of the oil leak even after adding more oil to my car so that it could leak out on the drive way during his inspection. Chris then contacted Tina and told her the car was losing oil fast and they decided to tow my vehicle to the Wilma Rudolph location for inspection, citing the presence of a certified mechanic who could assist in assessing the damage. However, Tina and Chris ultimately delivered the findings, raising questions about whether a certified mechanic was ever involved in the evaluation. Despite my reservations, I agreed to have my vehicle towed to the Wilma Rudolph location under the condition that it would be towed back to my residence afterward these conditions were made clear with Chris. On 1/24/25 my vehicle was picked up from my residence on Fort Campbell and towed to the Wilma Rudolph location, Tina and Chris confirmed that the oil was leaking from the engine oil cooler. Tina insisted, however, that Jiffy Lube was not at fault because the oil filter housing was undamaged. This claim ignored the fact that the engine oil cooler and oil filter housing are interconnected components, and a faulty oil change can directly cause oil to leak from the engine oil cooler gaskets--a known issue in such cases. Their attempt to absolve Jiffy Lube of responsibility was suspicious, especially given that Chris himself admitted during his visit to my home that issues like these frequently arise from poor service at the Fort Campbell Boulevard location. At this point, my vehicle was removed from the service bay, and it was clear that they had no intention of addressing the damage further. When Tina asked how I intended to get home, I reminded her that Jiffy Lube was responsible for towing my vehicle back to my residence. Tina initially refused, stating Jiffy Lube was not at fault for the damage so why would they pay to have it towed back to my residence? After a heated exchange and confirmation from Chris that he had indeed agreed to tow my vehicle both to and from the Wilma Rudolph location, Tina reluctantly arranged the tow. However, her begrudging attitude and comment that she "didn't know why they were towing my vehicle back" clearly indicated a PREMEDITATED decision to deny any fault. The delays caused by Jiffy Lube's mishandling of the situation caused me to miss picking up my child from daycare even though I told them I had to be back home by 530. Thankfully, my husband, who is preparing for deployment, was able to arrange for her pickup by notifying his leadership of the emergency. It is critical to emphasize that the engine oil cooler and oil filter housing are interconnected. Faulty service, such as the oil change performed by Jiffy Lube, can cause oil to escape through the engine oil cooler . This issue is widely recognized in the automotive industry. Chris and Tina acknowledged that the leak was from the engine oil cooler, yet refused to accept responsibility, further demonstrating negligence. Additionally, I was informed I would need to take my vehicle to another mechanic for further disassembly and inspection before Tina would even consider approving compensation to me for the repairs. Despite their claims of having a certified mechanic at the Wilma Rudolph location, it is apparent that no such professional was actively involved in diagnosing or addressing the issue. This added burden is unacceptable, as the damage was clearly caused by Jiffy Lube's negligence. Another unresolved issue involves my vehicle's skid plate, which was removed during a prior inspection at the Fort Campbell Boulevard location by Bruce, a manager. The skid plate was not replaced, and Tina assured me it would be ordered and sent to the Wilma Rudolph location. As of now, this issue also remains unresolved. While at both locations I met multiple people with similar issues we all exchanged contact information and they asked me to inform them of the outcome and how to properly handle this situation we have all found ourselves in thanks to Jiffy Lube. read more

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The MANAGER lied about replacing my brake fluid. Do not let these people work on your car for anything. Brake fluid quality was tested and it was the same fluid as before. I never leave reviews but this is unacceptable. read more

Received a oil change here and the oil filter wasn't even put on correctly costing me a completely new oil change. Would not recommend this location in Clarksville!! read more

Don't come here will lie about prices, will break your stuff act like it wasn't them and charge you to fix it without asking first and don't forget completely overpriced I have plenty more to say about this place but I'm not even gonna waste my time with them anymore. read more

They're pretty fast with basic car repairs/maintenance. I was in and out in 20 minutes with an oil change and coolant top off. Price was right around where I expected it to be. 5 star since there were no head aches. read more

I got a Groupon for money off a Signature Conventional Oil Change. December 9th I decided I'd go in. I called ahead of time asking if it's walk-in basis and got told first come first serve so after work I raced over there. When I parked the car out front I was greeted by the most friendly worker. I told him about my Groupon he instructed me to bring the car out back and acknowledged my Groupon as well. He asked basic information and then brought me inside and told me there was coffee and water and a restroom available. When my car was getting worked on another worker came in and told me what they did to my car and told me about my brake light which I knew was going out and offered to fix it for a little extra and also recommended I get my tires rotated and filter change. I knew that I wanted my car to be good to go so I took the offer on the tire rotation since I knew I've been driving a lot the last month. He was extremely friendly as well. I was honestly in shock how nice everyone was! When my car was finished which took maybe less than 30 mins I drove off. Unfortunately my brake light went back out again, and I was confused since I figured they fixed it and changed the bulb. So I called, and told them what happened and turned around and drove back. They were still very nice about it all, and figured out the bulb is fine I had a loose plug. And that it would need to be replaced. They were very informative and suggested some places that can do the work for me. They didn't charge me any fee or extra for bringing my car back in to get it fixed. Overall I had a very pleasant experience, and I would recommend coming to this jiffy lube on Fort Campbell boulevard. read more

They were great. They checked my vehicle and gave me great suggestions. They were knowledgeable and I appreciate their candor.

Just went to get an oil change with a Groupon I just purchased. I bought the semi-synthetic change on the app. Upon pulling in, the tech says they're all out of that oil. The manager then says they can apply the Groupon towards the full synthetic and then charge another $10 for each additional quart. Needless to say, I had my Groupon refunded and went to a competitor (Valovoline). In a competitive business environment when you're striving to maximize traffic and customer satisfaction it seems the best course of action would have been to perform the full synthetic at the blend price. Seemingly small things done to one customer create ripples that lead to losing more than a single customer. read more

Fast and knowledgeable! Let me know what services I could wait on and where to go for things they don't do. Definitely bringing all of our vehicles back. read more

dropped in and inquired about an oil change they were able to get me in and done within about 30 minutes. I need new brake pads but their lift is unable to lift my vehicle as theirs is a 6000 lb limit and my vehicle is around 7800 lbs. they were vey informative and of course did attempt to upsale for air filter, 2 upper brake light bulbs that were out and they let me know my antifreeze was a little low. I didn't get the high mileage oil change although my mileage is over 120k. my husband replaced the bulbs and the air filter at home and topped off my antifreeze. I did notice on my recipt that they noted a oil leak and a gear box leak which they didn't mention so I asked about it and they said it was very minor and to just keep an eye on fluids. which is fine- but I wish they had mentioned it as I have never been told about any leaks in prior oil changes so am unsure when it began. they did clean the windows on the outside which was nice. read more

I always get quick service and I've never had any issues with being sold anything I didn't want. Furthermore, my questions are answered honestly and I like that the folks at Jiffy Lube always vacuum the interior while topping off the fluids. My dealership wouldn't dare do such a thing. Jiffy Lube has made a loyal customer out of me. read more

Jiffy Lube - I love these coupon books - Auto Repair Near Me - Clarksville, Tennessee

Needed an oil change and arrived shortly after they opened (8am). I was approached at my vehicle immediately and greeted with a smile and enthusiasm. I was then walked in to the lobby offered coffee, water, magazines and free wifi. I have to say I haven't had service like this in a long time. These three employees are definite keepers Jiffy Lube!! Plus my oil change was done in about 25 min. read more

Came here the first time a few months ago and it was great. Came here yesterday with my tire light on since it needed air.. checklist shows they set my tires to 33psi.. they didn't. I checked when I got home... I also cleaned all the oil off of my steering wheel and shifter... oh and put my radio back to the station it was on. I'm being courteous with my review, I worked in the automotive industry for over 13 years and now being on the other side I understand... even the petty stuff like my radio. You literally drove my car 5 feet and shut it off and you had to change it? No wonder people spend the extra time at the dealer. read more

This was my first visit to this Jiffy Lube location and it was way better than expected. The staff was truly courteous & professional. Their work ethic resonated that they take great pride in their work and treat each customer as a valued guest. I highly recommend this locale for your auto service needs without getting a "pitch" for additional services to milk the pockets of hard working people merely desiring a reliable & proven auto service agency. Keep up the great works fellas!!! read more

Professional, fast and informative about what was going on. It was my first time visiting Jiffy Lube and I'll definitely be back. Was greeted by the employee and he he quickly got my car in for an oil change. 20 minutes later I was done and given a coupon book for my next visit. Awesome service. read more

I came through in April after traveling across a few states and stopped for an oil change because my oil light came on. Someone there was kind enough to tell me after checking that I didn't actually need an oil change and it was the default light coming on. They could've easily made money by just changing it. Will return for regular oil changes when we come back in that area. read more

I'm new to the area & stopped into Jiffy Lube to have an issue with my car looked at. They were pleasant enough, however, i feel that they certainly took advantage of the fact that I'm a woman uneducated about cars. #1, they only offered me the most expensive option for oil change (almost $70). I didn't find out until later (from someone else) that they have several levels of service which was never offered or explained by the sales person. #2, they knew I was going to be taking my car to be diagnosed for engine issues... they even suggested that I go to Pennzoil across the street since they couldn't help me. They knew I was going there immediately following the service I received from them.... and if they were knowledgeable and more concerned about helping a customer in need than getting the mighty dollar.... they would have known that my oil change from them was a waste because the oil had to be drained out of my car to have the head removed and my engine problem diagnosed. So my $70 Jiffy Lube oil change was a waste, I got taken advantage of, they don't provide full services like Pennzoil... and they are more concerned about making a quick buck than keeping a loyal customer. I'll never return. FYI.... my oil was changed again at Pennzoil, my engine problem tested & properly diagnosed, and a new headgasket installed.... all for only $50. read more

Always courteous and professional. Even when they're extremely busy. They do much more than oil changes and tire rotation.

They were great. Super fast, informative, polite -they opened every door for me- and helpful. They really value customer service.

Ive taken my car here a few times. Its always lightning fast and I like how comprehensive the inspection for preventative maintenance is. The reason for the review is that after my last service i had a lug nut go missing. It took me a few days to notice it but when i took it up there they got right to it. Instead of dodging or giving me the run around they got me a new one on and even topped up air in my tires just because the tech noticed my sensor light was on. The guys were pro. I'll be coming back for sure. i hope the boss sees this, the guys are great. read more

My husband took our honda civic in for an oil change, after changing the oil the techs brought in a filthy air filter and asked if he wanted to replace them, he declined since he thought they were charging too much ($150!) and decided he would just do it himself. He came home and took out the filters himself to check them and they were spotless! They DID NOT need to be replaced like the employees had told him. Thank goodness he had the good sense to decline their ridiculous scam. read more

Got cranky when I asked alot of questions. They also left my oil dipstick partially out and the lid for the oil partially unscrewed. NOT NICE!! I am sure it was because I asked alot of questions. read more