Person behind the counter was pretty much too busy to want to take care of my wife, he treated her…read morelike she was stupid about her issue. She left and will never go back even though it is only 300 yards from our house. She said she will go to AutoZone every time from now on

so usually don't chose FIVE STAR rating however when a happy, happy, happy kitten and puppy greet…read moreme at the door of a business that's AWESOME! the service was done correctly and the Arcola Auto Care Team ALL seem to ENJOY providing EXCELLENT SERVICE; that's rare to pull off as a father and son operation;) the value was great for the service i received from Mark and two sons Josh and Sam; the final bill was less than quoted; that's the second time in my entire elderly life that has occurred;)! i would highly recommend going to them for your auto care needs & i pray The Lord Jesus Christ would continue working in their lives to prosper all business future business ventures;).

I've been to Curtis several times now with several vehicles. He definitely knows his stuff. He's…read moredone simple stuff like O2 sensors or greasing brakes to replacing cracked exhaust manifolds and diagnosing issues. He doesn't over charge and is very reasonably priced. One of the only honest mechanics left in Fort Wayne. Just bought a used truck a couple days ago and will be taking it to him soon to get it all checked out. I highly recommend him to everyone.

Had my check engine light on, they diagnosed the issue(s) and provided a quote. Woodward did a…read moregreat job. Kept to the quoted amount and communicated any changes in a timely manner. I will be recommending them to my friends and family.

Friendly and quick. They check your filters and can replace those too. Give you water and a candy…read morebar

Another satisfying stop for my annual convertible oil change. The team here works together and…read morekeeps the site clean. They work at a good speed without making errors. The gentleman who ran the service technicians was very friendly, professional and thorough. He had a trainee. He patiently worked with the gentleman to make sure things were done right. He double checked his work and did some professional hands on training. The tire pressure guy was helpfully when I put a couple questions by him. The shop manager came over to make sure things went well before I departed. She wanted me to do a Google review...why would I do that when we have Yelp? lol The team didn't try to up sell me on anything. They didn't push things that didn't need repaired. Overall, good experience at a fair price.

AVOID THIS PLACE!!!…read more On November 28th, 2025, I had my car towed to the Tuffy's on Dupont because it would not start (new battery), and from my multiple failed attempts to start, the clutch pedal had lost pressure. Below is everything that was quoted on my 2008 Honda Civic Si, with 130K miles. I want to note that the ignition knock sensor was accidentally broken by Tuffy, it was communicated to me, but somehow I got stuck with the bill for a new one ($55). Approved Scan codes - $160 Remove/Replace Starter & Ignition Knock sensor $765 Remove/Replace clutch master and slave cylinder & bleed clutch $956 Remove/Replace Axle seals $406 Remove/Replace Tie Rod & alignment $778 Valvoline Brake system flush $113 TOTAL - $3,079.67 Declined Remove/Replace Engine Mount $286 Remove/Replace Suspension Shock rear $436 Remove/Replace Valve cover gasket $258 Remove/Replace Clutch assembly $1,888 TOTAL - $2,869 When I picked up my car, it started, but something was off. Once the car warmed up the idle RPM's were inconsistent and the engine would vibrate horribly. The car also had trouble accelerating and the RPM's were twice as high as usual as I would put the car in neutral to come to a stop. Once in my garage, I noticed the smell of gas fumes and the exhaust was a dark color, and I had a leak. Under the hood, I noticed the intake manifold was dark and dirty on the far right side. The car struggled to start the next day. I took the car back to them and they quickly figured out that there was a gasket that wasn't installed properly and that some packaging had been left behind in the master or slave cylinder. Who knows what they actually did but all those issues did resolve, minus the rough start the leak. I took the car back a second time for the starting issue and nothing was really done, just suggestions of cleaning the throttle body, and making sure the spark plugs that I installed were properly gapped, which they were. This is when they started sticking to the phrase "if the starter is cranking, then it works". Didn't matter that this brand new NAPA Premium Plus Starter (2446993) sounded horrible as it struggled to crank. When I was leaving I noticed my check engine light came on, when it never had been before. They either forgot to reconnect a sensor or they disconnected something without knowing it, I let them know and they fixed it. A few days later I took my car to a family recommended mechanic. The first thing he noticed was that my flywheel looked to be taking damage, and that my axle seals were leaking. I took my car back to Tuffy's for a third time, and they confirmed the leaking axle seals, and claimed that they either mistakenly ordered the wrong ones, or that they were given the wrong ones. They fixed the axle seals and on the rough start they again gave me the line "if the starter is cranking, then it works", so they recommend the following. Remove/Replace Direct Fuel Pump Module Assembly $805 Adjust Valve Lash, Valve cover gasket, NGK High Ignitability Spark Plugs $697 I declined these services and I ordered a Honda Denso OEM fuel pump module assembly, and replaced it myself. After install, there was absolutely no change. The car's rough start issue remained. On February 21st, my clutch pedal had once again lost pressure, and so I brought the car back to them once again (4th time); thinking everything would be covered since they had done all the clutch work, but they quoted me the below. Remove/Replace Clutch Hydraulic line, 3/16 copper brake line, and brake fluid $209.45 I declined these services as well, and took the car back to the recommended mechanic and he said the issue was actually the slave cylinder. Dealing with Tuffy's was pointless, so I had him replace the slave cylinder (paid for the part and labor again) and I also had him go ahead and fully diagnose my starter issue at this point. The starter turned out to be faulty. Thank god the NAPA that Tuffy's had purchased it from was able to provide me with the lifetime warranty on it, and they gave me a new one. I had it installed with a NEW flywheel to ensure this didn't damage the new starter. After all this, my car starts up fine now; no clutch pedal issues. The only items that haven't gone bad that Tuffy's installed are the clutch master cylinder and the tie rod, but I have no confidence in them based on how everything else went.

Tuffy's was able to get my battery changed on short notice and on a Saturday nonetheless…read more Definitely would come back here as they have a good staff and is one of the few places you don't have to wait hours for service.

I have been going to A1 Automotive for about 8+ years now. They have amazing service and are able…read moreto efficiently with quality work to solve any issue I have. They provide warranties when installing their parts and they definitely do respect their warranty's and keep their word if a part they replaced ended up going bad for any reason. They do not try to screw you over and price gouge you. They do not try to sell you extra stuff you don't need. They aren't cheap (what mechanic is) but they are fair with above and beyond customer service and technical service. I will never go anywhere else! Plus they provide transport if you need it while your car is in the shop!

Knowledgeable mechanics make for fast service which means competitive pricing. Friendly staff with…read morecourtesy shuttle rounds out the experience. A-1 Automotive is my first and only choice.

Would leave 0 stars if I could. They put on 4 new tires for me. 2 of them were not seeded right &…read morehave had a slow leak in them. Had an appointment at 4pm today & Brad an employee (was nothing but rude). Asked me what was going on told him they had put 4 new tires on & that 2 were not seeded right. He proceeds to answer the phone that was ringing when he gets off the phone he goes in to say in a rude manner its going to take 4hours before he can get to it. Customer service skills are trash. Brad has no respect for his customers & could careless about his job. Super unprofessional employee Brad.

Had to get my tire patched up and the service was quick and easy. Less than 30mins. Highly…read morerecommended.

Been going to this location for a decade, and this will be the last time I provide any opportunity…read morefor business. I scheduled a pickup (which they do for the business I'm employed under) for Monday at 9am- I checked with my concierge at 3pm that day and the porter had failed to pickup my car (day one missed). I called over to them and they'd informed me they had me down for a drop off (which I've literally never done in 10 years), whatever- I told them my car would be in the parking lot for pickup Tuesday at 9am. I get a notification on Tuesday at 12:41pm that the car had been picked up. I receive no verbal update until about 3pm when I'm told the car will be repaired and returned to me by end of business day. I got a second call about 30 minutes later informing me that was incorrect, and NOTHING had been performed on the car- they'd instead be returning it to the lot with NO SERVICE provided, but they need my car for a third day. Fine. My car is waiting in the lot at 7:30 Wednesday am and I CALL THEM specifically to inform the car is there, and I'm anticipating a pickup from them at 9am (to avoid a similar debacle to the previous day)- My concierge team calls me at 10:40 to let me know they just picked the car up. I was contacted today at 2pm for payment, no apologies until I addressed my concerns head on- to which I was met with a "I didn't want to tell you this, but we're super short staffed- I don't want to feed you excuses" blah blah blah. Chapin and Team- Customers DON'T CARE how busy you are. They care about how YOU MAKE THEM FEEL. And when you make me feel like I'm not a priority- I'm going to seek that feeling out elsewhere. All of this wait for A PAIR OF HEADLIGHTS and A SINGLE TIRE for a MOPAR/Domestic vehicle with a VERY common tire size no less.

Hello, to whom this may concern/ grab the attention of I have been taking my cars to McMahons for…read moreover 4 years now and the last two visits in 2024 that I've experienced were very unpleasant. My first unpleasant visit was in regards to me getting my brakes done. I dropped my car off before McMahon's opened (6:00am) to ensure they can get my vehicle in and completed when I got off work the same day at 4pm. I had to continuously keep calling and checking on my car to find out as I'm getting off work that my calipers were supposedly "glued" on and that they broke it trying to get one of the calipers off. This lead to them having to order me a new set of calipers which aren't cheap if I may note & I was told I had to pay for them even though the worker broke them/ caused the damage. I was very unpleased due to no communication was given throughout the work being done on my car. To add to that When they called to tell me that my calipers were broken due to them being "glued" on supposedly they then proceeded to tell me they would have to order me a new set of calipers which was said to be ordered and put on the first delivery truck for them to work on them and get my car back to me first thing tomorrow. I asked them to call me when they began working on my vehicle and again I got no call or update. I reached out to them on my lunch break (11:30) to then be told that they ordered the wrong calipers for my car which lead me to again being without my car for even longer and going into the weekend. Monday came around and still no update from McMahon's in regards to my car which lead me to have to call again on my lunch break due to the lack of communication on their end to pick up the phone and call me after they have had my car for 7 days now. Tuesday came around same thing no communication on their end I called on my lunch break to be told I still wouldn't be able to get my car back. Wednesday which is now the 9th day of them having my vehicle I finally got my car back. My second unpleasant experience came about with me needing my oil changed. I brought my car in first thing when I knew it would be slow (8am) they got my car in and got it done around 9am when getting my paperwork of the breakdown of what they did and what they found and etc they mentioned my wipers were not working which I thought was odd because I had just used them along with being told my brakes were bad when as stated above I just got them done by McMahon's not even a month ago.. I go out to my car to turn my wipers on to see what the issue was to find out that my wipers were perfectly fine along with going back inside to get a manger for her to see for herself that my wipers clearly worked. I called due to I was just still not understanding / in disbelief that someone doesn't know how to know if wiper blades work or how to work them when they're supposed to be the experts. when I called I was talking to a male associate who was said to be a service advisor and he continued to tell me how "every vehicle is different & that the associate might of pushed the wrong button" to then be told that they were entry leveled employees that aren't familiar with every make and model and not to be concerned with the information Put on my form. This is no excuse for having "entry level workers" handling my vehicle if they have no clue how to work windshield wipers or even have the ability to go get someone to validate if something was truly not working if they don't understand or know how to operate something. This just shows that they have a inexperienced team and no one there to take true accountability or that knows how to genuinely fix a issue due to I was told I would get a call back and never received it.

Phil is a nice guy and was able to get my tire fixed and me back on the road in a very reasonable…read moretime and a reasonable price. I originally took it to Tire Barn on W Jefferson yesterday and they put air in my tire and sent me away. I needed a key to unlock the lugnut. They only looked in the glove and didn't find the tool so they said they couldn't help me. Today not only did Tire Broker fix the tire they found the tool by taking the time to look in the trunk they bought one for me so I never have to worry again Tire Brokers took great care of me today and I would definitely recommend them!

My car just wasn't riding right. Tires looked ok but what do I know. So I pulled in and they were…read moreable to take a look at the car pretty quickly. They said tires were good but needed an alignment. They got the job done quickly and I felt very reasonably priced. My car is back as a smooth ride. Thanks guys I'll be back next time I need car repair.