WARNING!!!!!! USE ANYBODY ELSE OTHER THAN THIS COMPANY (Servpro). I had a leak in my house behind…read morea wall that ended up having mold present as well. I called Servpro and had them come look. I was mislead by two of the technicians about services provided. My insurance company denied the claim and I was told to hold on for a couple days and try and fight the insurance company. That led to the equipment from Servpro to stay in my house an extra day and a half after they knew my insurance wasn't going to cover the damage. I was never left any paperwork or receipt about the job. I was told there would be no charges if the insurance doesn't cover it. That was lie. I was shocked to receive an invoice for over $3000. When disputed they dropped the price minimally. The second technician came to retrieve the equipment and stated " I need to pick this equipment before they start charging you ". Another lie. Needless to say, find anyone else to help you when in need because they don't care.

we Where flooded out by a burst appliance. Servpro team came in lead by Alan Sergent. they Where…read moreprofessional and timely, they did the mitigation, the team that did this was top of the line as was the demolition team and the rebuild team, upper management help us deal with insurance issues all in all a very well done job, I'd recommend Servpro to anyone deal with this kind of disaster .

Servpro's team was a joy to work with. Excellent communication at every stage, and great at…read morecollaborating with our insurance adjuster on coverage before beginning each stage of the project. For the first stage of the project, which was an emergency flood in our garage, they arrived at lightning speed and got things under control immediately. Outstanding work and customer service.

Lindy is great, within very short time he showed up in my house and start the assessment work. His…read moreservice is very professional with clear communication and lots of patience. I highly recommend him to everyone.

I contacted Roto-Rooter on a Sunday night due to a leaking back-flow pipe. The technician who…read morearrived took photos but was unable to diagnose or repair the issue. He suggested returning the next day with his supervisor. Meanwhile, the pipe continued to leak throughout the night. The following day, I received a call from the supervisor, who reviewed the nighttime photos and concluded that the pipe was beyond repair. He quoted $4,800 for a full back-flow replacement. I declined the estimate. Instead, I hired a plumber experienced with back-flow systems. They promptly diagnosed and repaired the leak--for just $180. Buyer beware: I will never call Roto-Rooter again.

ROBBY deserves a promotion. He was kind and understanding of my plumbing issue and the impact it…read morehas on my family. He shared knowledge to help me better understand the problem, how it gets solved, explained my meter, etc. He was also honest about his authority to change pricing. No matter, he didn't pressure me in any way, but instead assured me on how quickly the problem could be solved. For Robby I give 5 stars. He focussed on service, and this is the only way to win business when it's evident to be overpriced. For Rota rooter as a company, I'd give 0 stars if I could.. Your business model is awful, paying your technicians on commission which makes them sales people, not service people. It also makes rates unreasonable, as if I were one of your technicians, the bill rate impacts my take home pay, so there is no incentive to work on the price which is 2x the competition. This is a perfect storm for a terrible experience with a home owner who is vulnerable due to no running water.

This review is specifically for their remediation work as we used a different GC for the…read morereconstruction work. A 60 foot tree fell on our house NYE and the insurance company sent Paul Davis Restoration. I had low expectations for a franchise operation connected with insurance, but they were ABSOLUTELY WONDERFUL from start to finish. Nicole managed our claim and is kind, super responsive, and does a great job following up. Nate and Bobby are hard working, polite, cheerful young men who always wear shoe covers inside. After the initial demo, they returned and spent hours in the dark and rain at the start of another storm disconnecting the remains of our demolished pergola from the house so it wouldn't catch wind and rip off our living room wall. The insurance company's reconstruction estimates were ridiculously low, and with the owner Joseph's help, it went up by $45k (to where it should have been to begin with). The insurance company was a nightmare, and in the chaos and overwhelm, the staff at this Paul Davis truly sustained us. They are based out of Stockton, but cover the Sacramento Valley and into the Bay Area as well.

I contacted Paul Davis regarding water damage from a kitchen sink leak. As a first-time homeowner…read moredealing with a restoration claim, I had a lot of questions about the process. Unfortunately, communication from the project manager, Matt, was disappointing. When I asked him to explain what would happen next, he replied, "Sure," and then sat in silence until I asked if he was going to explain it right then. The explanation I eventually received felt rushed and incomplete, leaving me confused about who was responsible for fixing the plumbing leak versus the water damage restoration. And this was the same with every single question I asked. I understand now that restoration companies typically handle mitigation while a plumber and contractor handle the plumbing repair and reconstruction. However, that should have been clearly explained from the beginning. During a stressful situation, clear communication and professionalism are just as important as the restoration work itself. Unfortunately, that wasn't my experience with "project manager" Matt.

As homeowners, we had never experienced any kind of disaster or major repair before, so when a line…read moreto our toilet broke and flooded our home, we were absolutely devastated. We did not even know where to start because there were so many problems happening all at once. Thankfully, our insurance sent Eagle Restoration to our home, and honestly, it was the best thing that could have happened in such a stressful situation. Roman was a light in a very dark tunnel. From the moment he arrived, he explained everything from start to finish in a way that was comforting, relatable, and easy to understand. My husband and I had no idea how much damage water could actually cause. We spent all of Sunday using every towel and blanket we owned and repeatedly emptying our carpet cleaner because we thought we had gotten the house back into decent shape. We were completely wrong. We had no idea how instantly and thoroughly water soaks into laminate flooring, baseboards, cabinets, and even walls. Roman, Ricky, and Rafael came in and got straight to work. Within just a couple of hours, they had the flooring, baseboards, bottoms of the cabinets, and damaged sections of the walls removed. They moved everything for us and somehow made an overwhelming situation look easy. What stood out most was the customer service. Roman explained every next step to us, even the parts outside of his specific job, and reassured us so much that for the first time since the flood happened, we stopped panicking. That level of care and communication means everything when your home feels upside down. Amazing customer service, fast response time, and quality work. We are so grateful for Eagle Restoration and their entire team.

We had a leak from a cracked pipe inside the wall that had likely been leaking for about a week…read morebefore we discovered it. By the time we noticed it, there was a noticeable odor, and we were concerned that mold could eventually develop. Roman arrived exactly on time for the scheduled appointment and quickly set up the drying equipment in a professional manner. After the dehumidifiers and air movers had been running for two days, Roman returned as scheduled and thoroughly checked the walls. He confirmed that everything was completely dry. Roman was professional, knowledgeable, and efficient throughout the entire process. The work was completed smoothly, and every appointment was kept on time. I would definitely recommend Eagle Restoration to anyone needing water damage mitigation and restoration services.

We had a water leak in our kitchen and we contacted Service Master. I explained all the details…read moreabout what happened and I was told that someone would contact me shortly. And I received a call from Dinesh very quickly. He told me not to worry and he'll be there soon. He came and inspected the leak. It was a lot of work removing the kitchen cabinets and the granite. He and his team did a very professional job. I highly recommend Service Master Restoration and thanks to Sharon, who took care of all paperwork. My kitchen looks brand new. I'm very happy. Happy customer!

From the owner: Has your home or business experienced damages? If it is from a fire, flood, or smoke, then it's…read morecrucial that you get the restoration services you need to get back to normal. ServiceMaster Restore offers 24/7 disaster restoration services that will make your home or business whole again. Our restoration company is backed by a national franchise network with over 65 years of experience. We are committed to delivering total customer satisfaction. We offer everything from weather damage restoration to fire and smoke damage repairs to mold remediation. No matter when disaster strikes, ServiceMaster Restore is a restoration company that will be there, day or night. Our company is available 24/7 for emergency restoration services near you.