Rented X-country ski package today. It was a beautiful day to try this again - my first time since college...a few years ago. Both people in the store were super helpful in getting me properly outfitted. $35 for the day to rent $500 worth of equipment seems like a really good deal!! They're having a sale on winter gear right now too. 40-50% off. I may have taken advantage and picked up a few new, cute things. I mean that matters "out there". read more

Showed up when they opened at 9 and was immediately met with all the information and kindness I needed! Dan was super helpful and got me all set up with an e-bike rental, a helmet, and a lock. He showed me how to use the bike and made the rental process super easy. The bike was spotless and in excellent condition. Used it to bike to all the lighthouses in the area with no problem. Great deal, will be back! read more

Gorham Bike & Ski - Ebike rental - Bikes Near Me - Portland, Maine

A few months ago I got a new bike. I was very happy. However three times in a two month span . I've had three flat tires. They all were from a valve stem split from the tube. This time yesterday I was told that I was supposed to top off the air after2 bike rides. I've been riding a bike for the last 20 years as I don't have a car. NEVER heard that before. It's hard to find a place with an air compressor. The person never even cracked a smile. What's going on? And I bought the service plan when I bought the bike. Still had to pay $20. For each flat tire. read more

Gorham Bike & Ski - Broken tube. - Bikes Near Me - Portland, Maine

The rental process is very easy, the guys at the shop were great. We rented 1 ebike for the wife and a hybrid for me. I rode back to the hotel and straight to the ferry ride to Peaks Island. Upon starting our ride, the pedal came off and I tried putting it back by hand. Unfortunately no luck. The owner of hardware store helped me put it back but the thread was completely chewed. I ended up paying the guy and rented another bike in the island. The guys met me at the Portland pier to swap the bikes and was told I will be compensated. It was nice we were able to complete out bike trip from Portland to Peaks Island to South Portland to Cape Elizabeth and back. Upon return, there were no mention of the said compensation even though I paid $10 for island rental and $20 for the gentleman that helped me. read more

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Had bikes available, mapped out our route to the lighthouses, bikes were good! It felt a bit pricey- I wish they had a half day option for like $30 instead of $40. I highly recommend biking to the lighthouses! They'll give you helmets too. read more

Had a flat, replaced the tube, still flat. About 15 min before closing, walked in with it and asked for help. They found the problem, showed me what was wrong, and fixed the problem--so helpful and with great stories. They also gave excellent restaurant recommendations! Appreciated the great service when needed--went out of their way to be helpful. read more

Not a lot of bicycle options in Portland but was thrilled to find this spot which had e-bikes, the perfect way to visit the light houses. The customer service in the beginning wasn't stellar, but they were so open to feedback and were so kind when we shared it, and really blew us away. Will definitely rent from them again and highly recommend! read more

Gorham Bike & Ski - Bikes Near Me - Portland, Maine

I usually stick to reviewing restaurants as I used to work in the industry for a very long time and feel I know enough to commentate accurately (understanding of slow service, judge a restaurant on how they fix a mistake instead of judging them for a mistake etc). But I had such a fantastic buying experience at Gorman Bike and Ski, I felt it was necessary! I'll start by saying I know nothing about the massive industry biking has become. But I do know that my old bike was 18 years old and never really fit my 6'3" body. I walked in and saw bikes that were nearly $5k and almost walked out because REALLY?! Enter the very nice gentleman who I believe is named Colin. The store was very busy but he took the time to listen to what I knew I wanted and asked specific questions to help me find what I need. I said I needed a bike I could ride around the city, travel to peaks with, ride to work on, and fit the fact that I'm obnoxiously tall. I also stated my budget was in the hundreds, not thousands. He did not think for more than a minute before directing me to the bike I would eventually buy. He didn't try to upsell me to something outside my budget. He didn't try to force a sale on me. He wanted to help me find something that he knew was a long term investment for me. I love my new bike! I can ride comfortably for the first time in almost two decades. And I do much appreciate the care and ease Colin's approach to me was handled. He made me feel respected as a buyer and definitely has secured my business for tune ups on my new bike! read more

These folks were great! I drove an hour to ride the Eastern trail only to find I had a flat tire. They had me up and running in 15 minutes for less than 20 dollars and they were so helpful and friendly. Also I got my wife a super cute otter bike bell and they had Maple Stroopwaffel. A+ bike shop. read more

My wife and I rented hybrid bikes (Trek Versa 1) and they were in good condition and repair. The bikes were appropriate for the carriage roads in Acadia as well as riding on the roads in the Saco area. Of course they are fairly heavy hybrids so don't expect any speed records but they were comfortable. The young men working at the Saco shop were helpful. I would rent from them again. read more

Got my snowboard waxed and edged here. I now feel like lightning mcqueen on the courdaroy. Highly recommend

Wow! What a great bike shop. The staff, all the guys were very helpful and engaging. Great Customer Service and great people to work with. read more

I ordered skis online for a great price. They were well-packaged and shipped quickly (all the way to Seattle). 100% happy with the experience. Thanks GBS! read more

the bike shop was just fine got what i needed done customer service was ok maybe i'll go nack

Five stores and sales people before meeting Chris Gagne at the Portland store. He was knowledgeable and patient. Ski boots are so tricky to fit. He knows his products and he's an active listener. Thank you Chris & GB&S!!! read more

Highly recommend this shop! I rented a road bike for 10 days for a 400k bike tour in NS. Range, the manager, was extremely helpful. He listened and fixed all the issues I was having. Aside from the great customer service, the bike performed well. Their rentable road bikes are Giant Connects. It was a smooth ride with disc brakes. Perfect for touring! read more

Gorham Bike & Ski - Bikes Near Me - Portland, Maine

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I was really surprised by the service I got here. I am a huge fan of Yelp, and normally, the reviews and ratings are spot on, but in this case, I'm unsure of why their rating isn't higher. Whatever happened to the people who rated it so low certainly wasn't what I got from the place. First, I found their prices very reasonable. Their selection is huge, and there were a lot of workers in the place. It did take a while to get served, but that was only because it was so busy. In the mean time, I played with their dog and passed the time looking at all the bikes. I bought a bike there and then decided to get my old bike tuned up as a backup. I have a Canondale, and even though they are not a Canondale shop, they took great care of me. They got me new handle bars, did an annual tune-up for $99 that has my bike running like it's brand new. They had to order the parts for me and stayed in touch with me the whole time. I told them that there was no rush, but they were committed to getting my bike back to me by the long weekend. Great service, great and friendly staff. read more

My experience with the store has to do with repairs. I was selling one of my bikes and needed to get an item fixed which required a specialized tool. Instead of buying the $25 tool and doing it myself, I sent it here to be fixed. They had to order the tool and complete the 5 minute fix. The bill: $30. I felt beyond violated knowing I had just bought a new tool for them and still paid for the 5 minutes of labor. A later experience involved price checking labor costs for reaming a head tube and bottom bracket on a new bike frame. They gave me a price matching the highest quoted, that is until I called the Gorham Bike in Saco, which went even higher. At this point I completely wrote off this shop for repairs. On the positive side, the shop is pretty. read more

My wife and I stopped in to purchase a helmet and bike basket for her. Roughy 3 employees passed us without saying hello or offering any help. We didn't know what we were looking for as far as details so a little assistance would have been appreciated. I got the feeling that we were not part of the cool kid crowd. So, I told my wife we would find a helmet someplace else. She still bought one item. We stood in line at least 10 minutes while an employee talked with a customer. No one told us we could check out at a different register even though every employee saw us. We weren't greeted until we were checking out. It's too bad when this happens as I was hoping to spend my money on my wife's new hobby locally. It won't be here though. read more

I know a lot about road bikes, but nothing about mountain bikes. My friend was bugging me to go mountain biking with him during the colder months, so I went it to get one after about 45 minutes of on-line research to get to know the basics. Dave did a great job explaining everything, and helping me pick out a bike in my price range - fortunately one also in stock. He was particularly knowledgable about shoes and fitting, an area that many shops just do not pay much attention to. I was impressed that his advice built on some very hard earned knowledge I have acquired over the last year in response to foot pain while cycling. After the purchase of the bike, Dave took the time to to explain a lot of important details about the mountain bike, and mountain biking in general, to get me started. Great shop, great service, good selection. They do bikes all year round. read more

+ The store is beautiful! So many pretty bikes and staff are friendly. - They charged me $18 to fix a flat (everywhere else in Portland charges $10) They say things like "are you sure you want to spend that much money on this bicycle?" read more

My day was in a spiral. My front rim was stolen while locked in my building's bike rack. I carried my bike a few blocks to Gorham Bike & Ski and my day was turned around on a higher path. Not only was I greeted with sympathy, not only was I told about used rim options elsewhere, but my helper found a used tire in stock, waived labor fees, and adjusted the front break for an extremely gratifying deal. Always helpful. read more

Road bike has entered the stage where parts have worn out and have needed multiple repairs recently. The folks at Gorham Bike and Ski have been very helpful and prompt with getting my bike in top condition! read more

Took my bike for repair. Sign on door says temporarily closed. Wish they would've put that on their voicemail! Ended up taking my business somewhere else. read more

Had to go there in an emergency. Had traveled from MA to bike the Eastern trail. Got to the trailhead and the tape on the rim had burst. Went to Gorham and had the greatest customer service. They were knowledgeable, efficient and fast. Michelle was especially efficient. Thank you all for allowing me to continue with my plans for the day. Would absolutely recommend this shop. read more

Great experience! I wanted to rent a fat bike to ride in the snow while on a business trip. I'm from Texas, so I needed info on how to stay warm. They helped with that and gave me trail suggestions. Super nice and helpful. I'll be back. read more

If you're looking to buy a new bike and haven't been riding for a while, this is NOT the place to go. I knew the type of bike I wanted but needed help in figuring out fit/specs etc. After testing a man's model and asking if I was properly fit for it, the response was 'if you feel it fits, that's what we go on'. I know now that other places examine a buyer's angle to the handlebars and pedals to make the right adjustments. I gullibly believed him and brought the bike. After a couple rides I was getting side and wrist strain. I went back with the bike and a different guy looked at me on the bike and brought the seat forward. That did not help so I went to a smaller bike shop that does much more servicing (vs. renting or selling). One of the guys immediately saw that my seat was way too low and the handle grip angle wrong. They also adjusted the back rack that Gorham installed so that I could also use an under seat pouch and have a place to put a flashing rear red light. I don't know if a woman's model of the same bike would've been a better fit but do know that when one is spending well over $1000, there should be knowledgeable, attentive service. And if the buyer identifies herself as a lapsed-biker, extra attention should ensure that the right bike is bought. So if you want assistance, go elsewhere to buy. read more

Ordered a bike online, paid in full and was told it would be ready a week later. Exchanged multiple emails with the GM Dave Palese about part upgrades & finalizing my order. After not hearing from them I checked in a week later & was told they did not have the bike I ordered as they had not updated their inventory. I got a refund and the mistake was barely even acknowledged by the same GM I had been trading emails with. This place is a joke. Take your business to a shop that actually cares about their customers, at this place you're just a #. read more

I called to ask if they do any type of community outreach. I immediately got a response from Dave. He is coming to talk to my students about bike mechanics. How cool is that?! read more

Everyone I've dealt with here is patient and informative. I'd steer anyone to go here before A*speed. Great staff.

Gorham Bike was at Lobsterman Triathlon 9-10-11 and Tim was beyond wonderful! I had a tubular flat on me before the swim and I panicked. But Tim and his crew were able to work with me successfully and he even checked my bike in the rack twice, to see if it held, before my swim time was up. I felt he was calm, knowledgeable, willing, and caring. If I didn't live in California, I'd be their regular customer - I do own 5 bikes and have ridden all over the U.S. and have done triathlons around the world. He's the best! Thanks Tim! read more

This review is based upon the experience of renting a bike. Gorham had a wonderful selection of bikes available, and their bike rental reservation process was easy and quick to do over the phone. The staff was attentive, helpful, encouraging, and knowledgeable about local riding routes and safe roads to ride on. The prices for road bike rentals here are some of the best in the entire country, and it was easy and affordable to buy the few little items I needed (water bottle and snacks). Portland, Maine, is a beautiful place to go cycling, and if you're visiting from out of town it's well worth the money to rent a bike from Gorham and explore the local area on two wheels. read more

One word: DARCY! She's amazing--treats the entry-level customer like a big shot, amazing service, patient explanations, and SPOT ON ADVICE. I've bought a bike and a pair of xc skis/boots/poles based on her reco's and they've been perfect (and perfectly budget-friendly) for my needs. Couldn't be more helpful and responsive. Bike shop dudes are usually trying to explain to me why I *need* top of the line equipment, or can't be bothered to give me the time of day to explain the difference between entry-level equipment. It's a revelation to communicate with a knowledgeable woman who doesn't give me any attitude when I say "I'm just getting started and want to spend as little as possible to see if I like it." GBS can be a bit pricier than other options, but the SERVICE more than makes up for the difference. I'm a cheap bastard, and this is the only place I go for gear. read more

My girlfriend and I were visiting Portland for a few days and wanted to rent bikes and see the city. The guys at gorham were really friendly and quick with our rentals, they also showed us an awesome route that took us from the city center out to fort Williams. Definitely go to these guys if you wanna get hooked up, and use the yelp coupon. read more

If you're a female in search of a triathlon wetsuit, don't bother with this place. All the "duuudes" were busy with one other customer's bicycle. They could not have been bothered with me. To the owner, based on the reviews as well, sounds like you need to train your guys in better customer service. Might also be nice to have a woman on staff to help with female customers and fitting questions. read more

I brought my tire in to be repaired and the staff were very helpful and pleasant. They also helped me research my old bike. Very nice staff and they make you feel welcome even if your not a star athlete. read more

They cancelled my online order due to a pricing mistake they made. Cannot trust you will getting items from online orders.

Outstanding service, came in to have a fix done to a problem that I created and they took care of it without any charge. I even learned a thing or two from the tech who was super engaging and knew his stuff. Have purchased a few bikes from them and accessories over the years and will continue to do so. Love just going there to look at the new bikes and to speak with the friendly staff. read more

I am new to the area and with all the bike shops in the city I was looking for a place to get my LBS fix. Gorham took that call above and beyond my expectations. Not only did they repair my road bike insanely fast, some of the pointers the guys their have given me have helped my riding immensely! read more

Great service!!! They were able to provide me with fast service with a plan and price I could afford.