Last month I went in to purchase ski leases for my kids in preparation for our ski vacation right after Christmas. I was told that they would be ready by Christmas. After not hearing anything for two weeks, I was contacted via email to confirm my kid's boot sizes which I did and also asked for confirmation that they would be ready before Christmas...no response. I called a few days later, the week before Christmas, and was told that the leases would actually not be ready until mid January. So disappointing that this big part of my kid's Christmas was ruined and that the customer service was totally nonexistent. When I asked to speak to a manager, I was told he wasn't available and would call me the next day, which of course did not happen. I called again and was basically told by him there was nothing they could do. Obviously I asked for a refund. Horrible customer service from the employees I eventually got in touch with after repeated attempts and shocking that their false assurances resulted in ruining our Christmas plans. I won't be dealing with this business ever again, and I would caution others to consider finding other resources for their outdoor adventure needs. There are definitely better options out there! Thanks a lot Gorham Bike & Ski. read more