This is a cool spot for any fashionista on a budget! These gently used threads are trendy and the…read morevariety is usually great. I frequent this store for myself and 3 daughters. Most often I'm there to purchase but sometimes I bring items to sell. The staff is friendly and helpful when I'm purchasing but I don't believe they are fair when it comes to selling items. Most of the time when I come to sell, they never seem to take my items. They'll say they can't take something due to the style being outdated or some other reason. This has happened on more than one occasion but the styles I bring are always similar to the styles I purchase and that are being sold in the store. I was turned away with a pair of Steve Madden pumps today because they said there was a nick on the heel. I was surprised again because I've seen shoes in similar condition sold there. One time I purchased some sandals for $12 and when I wore them the first time the shoe completely ripped apart from the sole! I was more than upset because the items are supposed to be gently used not completely torn to pieces, but they wouldn't accept my item because of a small nick. The shoes were completely fine other than that. I'm becoming tired of the fact that I can't seem to participate in selling items at this store but I never have a problem making a purchase. I think it should be beneficial to customers as a buyer and a seller. If you only plan to purchase it's great but if you're wanting to sell be careful. They make that part very difficult.

Me and my two friends went to this location and we brought a bag full of good items. Btw the store…read morewas COMPLETELY empty except for two employees and one woman shopping. We give them the bag of clothes and head out. We received an email that they were gonna take 2 HOURS..? With an empty ass store?? There's a difference between being busy and just being a total bum at your job. DO NOT RECCOMEND

Extremely overpriced in a very low income area. If I could give this place one star, I would. The…read morepricing here has gotten completely out of hand. For example, they had a used Victoria's Secret bra priced at $27. A few weeks ago I saw a broken vintage cherub pottery piece marked $30. I went back today (March 7), and even broken they still wanted $7 for it. Who is paying that? Stained polos were priced $7-$16, and Under Armour was marked so high you could practically buy it new at Dick's. Retail stores run sales all the time -- this is supposed to be a thrift store. For people on a budget trying to buy affordable clothes, this place is not it anymore. And from a reseller standpoint the pricing makes no sense either. It feels like they are just running everything through Google Lens and pricing it close to online prices. But resellers still have to pay platform fees, shipping costs, cleaning, and time. Nobody buying inventory is paying near retail prices. Honestly, I can't imagine how much more money this place would make if the prices were just reasonable. And another thing -- this store isn't even a charity. If you're donating items, consider giving them to a local church, animal shelter, or food bank where it will actually help people in the community.

Selection is amazing. A huge thrift store with a ton of quality items! If you like to thrift make…read moresure that this one is on your list when visiting Huntsville!

The girl with black hair and a septum piercing was really really rude, she wasn't nice at all she…read morerushed us out, I come here quite often for them to be rude to me. The lady at the cashier said I had a 10$ off and the went back on it but I don't have my 10$. Me and my family will continue to just go to Plato's closet in Madison. The staff is very professional there.

Mediocre customer service. Though they do have a good selection and I appreciate that they are plus…read moresize inclusive

Well, I revisited Sozo Trading Co. today and I was greeted warmly again when I entered the store…read more The clothing selection looked just as great as it did the last time I was in the store and I also noticed other things such as beautiful glassware, dishes, sturdy furniture, electronics, a variety of linens plus several light fixtures and nice lamps. And then I noticed the jewelry, because the last time I visited I was looking for mystery jewelry jars and today I was happy to see five or six baggies absolutely full of costume jewelry that appeared wearable along with beads and watch parts and just everything I could use for crafting and repurposing with jewelry. So, I purchased two jewelry bags and the contents did not disappoint me when I opened them at home. So, it was another productive and great day shopping at Sozo Trading Co. In addition, there is always plenty of free parking and if you have the time there are a couple of restaurants nearby.

Sozo Trading Co recently turned 10!!! I can't believe they have been around this long already…read more This is one of my favorite thrift stores to visit. At their 10 year celebration, it was such a fun environment! They had raffles , special pricing and even had a coffee truck on site. I really enjoyed coming here to celebrate with them! The staff is hardworking and seem to enjoy their jobs.

This is a great place to shop on a budget. If you download their app 5 stars you will accrue points…read morewhen you shop and if you skip a bag. When they have cleared sales the prices are 50% off. They have men's and women's clothing from teen to plus size. They also have accessories and a great assortment of shoes. They do buy clothes on the spot as well. At times there is a wait so I usually call beforehand. The employees are so sweet and helpful. This is definitely a place to check out.

I'm honestly surprised this location has even a 2.4-star rating. This has been literally the worst…read morecustomer service I've ever experienced in 35 years. They advertise that they buy clothing, but I've brought in brand-new items with tags still attached, along with like-new shoes and other quality items, and they've repeatedly declined everything without providing much explanation. The overall experience has felt unwelcoming and frustrating. The staff and management have come across as dismissive, and customer service seems to be something from the past. After multiple visits and the same outcome each time, I can confidently say I would not recommend this location to others. The mgmt is absolutely laughable... bless her heart. There are plenty of places to shop and sell clothing in the area, and based on my experiences, I'd suggest considering those alternatives.

If the kids running the store knew about customer service, actual retail & value ... it could be a…read moregood place. Small town storefront, Big city prices. I'm not cheap when it comes to quality but when you have no customer assistance and the lack of effort with sales. While you came for something there in specific cash in hand. I totally backed out on my sale when I got the "ready to get off work attitude". I appreciate the small town availability for sneakers fans but have a little more enthusiasm if your about to sell a 1500$ pair of shoes...

Awesome spot to buy vintage apparel and sneakers for really good prices. They always have great…read moredeals in the store and they always have new inventory in.

I used to live this store but in the past few years it's seriously gone down hill. They sell stuff…read morefor more than it is new. I bought a solar fence light the other day for 5.99. Brought it home and it's just garbage. They no longer care about serving the community but lining their pockets with cast they made from selling garbage. I will never shop here again nothing g but disappointment and heartache

Polite employees, well stocked but way too high for a thrift store. It's organized but if I'm going…read moreto pay this much I might as well go to Walmart Mart. Some items are priced more than they would be new in the retail store.

First time coming here and I found a treasure trove. I walked out with new fabric, brass hooks,…read morecork/canvas prints, lawn chairs, shirts, a waffle maker, macrame fixtures, and even shower filters for around $60 total. Stuff I'd been looking for for a long time. All the items I found were a great price and the staff were incredibly friendly to me and my partner. We will definitely be back.

Horrible experience with one of the employees. Every detail here is about the same employee…read more I listened to her berate a family with small kids for a full 15-20 minutes immediately when I arrived. She was coercing one of the family members to translate her rant from English into Spanish, and lecturing the adults present on not letting their children look around the store away from them. The store's patrons then had to hear her gossip about it for an additional 30 minutes, complaining to other customers and saying she wasn't racist. During the discussion with the family, she said the kids might break something, and the mother tried to assure her that if they did, she'd pay for it, not to justify them breaking something, but just as a way to try to reclaim some accountability the employee was insinuating she refused to maintain. The employee also gossiped about this to customers, insinuating the woman brought this up as a way to be flippant and "do it her way." I dared to put my clothes in a dressing room *without her permission* and was also lectured, and as a result got understanding looks from the other customers and accidentally snorted. After I changed, I again heard her gossiping, this time about me, and heard her remark that she "knew what [I] was trying to do" and that I "should be wrapping up soon so all of the negative energy should be out of the store." Whenever I went to check out, I asked if they had a student discount- they do- and she specifically cited needing a valid ID "since people try to get away with this stuff" (a 10% discount). I showed her my university ID, issued in August of 2021, which she then refused to take, citing a lack of date on the ID (my university does not issue new IDs every year). I asked if I could show her my enrollment in the past or upcoming semester, or my university email, and she refused. When I questioned this, she stormed off to the back without responding and a manager came to the front to complete my transaction. As I left, the back door was open, and I, for the second time in under 20 minutes, heard her gossiping about me, complaining about my insistence that I was a current student and an earlier attempt to buy a shirt whose tag had gotten caught in my hair and subsequently torn slightly. Store's prices are fine, slightly high. Better discounts and customer service can be found at the other location in Chattanooga and the Soddy Daisy location.