Oh boy, how i love this place. Very dangerous place if you love cooking gadgets, glasses and…read moredishware. The staff was very helpful and wrapped our purchases well so that they made it back to Hawaii safely. I would have bought more, but ....luggage/carry on restrictions prevented me from doing so. Its a great place to wander around and dream. Nice furniture and decor as well.

I love their drieds. Even more when on sale. Customer service is good. Some items can be pricey…read more Sales can be very good value at times. Beautiful modern, decor

Excellent customer service and return policy. We bought a fairly pricy sectional, and a few of the…read morebuttons kept poking up (I'm calling them "BUTTons") . Anyhow, I called R&B and let them know, and they gave me multiple options. They will send someone to repair the buttons/secure them better, they will have the couch picked up and repaired, or they will pick it up and I can return it for a full refund. Now, if this was Joybird, it would've cost me 10% of the item plus shipping it back at my own expense. We are thankful we went with a more quality albeit pricier item, because we know any issues will be dealt with quickly and fairly, with excellent service. Also, we sat in "our" couch in the store and even after so many butts, it doesn't sag or look crummy. I was planning to return our sectional but instead we'll get the BUTTons fixed up and I think the couch will be great for many years.

We love Room & Board! While we have had some minor quality issues with a couple of our pieces,…read more their customer service is what makes us keep coming back -- always there to resolve and stand behind their products, which you don't see too much these days.

Love this store! Lots of cute Asian products!…read more Upon entering they have really cute Asian and foodie themed cards, I got one for my mom. They have a decent size selection of tea that you can purchase by the bag and prices are fairly reasonable. I fell in love with their pen section! Omg the pens were so cute and they were doing a buy 4 get 1 free deal. The pens were about $3 each. They also had lots of plushies, stickers, keychains, and a lot of other nice things!

Cute spot for all kinds of Japanese items. Lots of Sanrio in the back. Their gatcha set up is…read morereally cute too. They have expanded their section of teas and you can get a sample too. I like coming here for their dishwares and if I'm looking for a nice gift.

I love browsing their online store. So it's pretty cool to have a location nearby to see everything…read morein person. You know, it's always iffy ordering online if you haven't seen the quality with your own eyes. The prices are moderate-high, but I still feared the quality wouldn't look as good in person as it did online. Well, I'm happy to say everything looked pretty great. I can't wait to order some items from their online store. I don't think I'd make the trek through nightmare-level traffic to shop in person here very often though.

Such a horrible experience with CB2. The shop in particular does not believe in any customer…read moreservice. You have to continuously change your order. They will not be forthcoming and you have to ask every time about the order status. It looks like you are selling to them rather than them selling to you as they take their customers for granted. If you ask them a question, they will ask you a question in return rather than answering or solving the issue. Never again I'm ordering with them. There are much better options than this branch of CB2.

An absolute jewel of a nursery amidst the hustle and bustle of a busy mall. It has its own small…read moreshop with outdoor plants strategically placed to lure you in to the store. The outdoor is very artistically designed with art pieces and decor. Now you step in, you will be greeted by indoor houseplants for the minimalist to maximalist plant lovers, garden decor and essentials, plant and garden care products, planters and other artsy tchotchkes. Everything is so beautifully placed; it's hard to leave empty handed. If you are a plant lover, enthusiast, hoarder or anything in between, this place is heaven. I bought a begonia maculata (polka dot begonia) at their 50% off tropical plant section. It was $19 and a good sized plant. The store people are super-knowledgeable and friendly. They answered all my questions about tropical indoor plants. Next time I come to the mall, I will probably come here first. :)

A wonderful place for beginner to advanced plant people! There's a wide array of books for…read moregardeners (or those hoping to achieve a green thumb). You can find plants to get as gifts, plants for your home, and both outdoor and indoor decor for your space.

Absolute GEM of a store!…read more Picked up a tiny plant for my ceramic and loved the vibes and aesthetic. Will definitely come back soon!!!!

I had been driving by this shop multiple times after moving nearby, and after moving again I…read moredecided I needed some plants and pots. The owner of the shop helped me pick out pots for some cactus plants I had and I bought a couple new plants from her as well. She helped me repot the plants too, which was really nice because I was worried about damaging them.

Cute boutique located in the U district. I stopped by after having dinner at Ba Bar in the same…read moreplaza. I walked in and saw a variety of Washington themed merch. I was on vacation so I needed to pick up souvenirs for my friends back home. I couldn't help but look through all the shelves. There was an assortment of stickers, little trinkets and chocolates to choose from. It was difficult making a decision, but I ended up buying a trash panda (raccoon) and PNW themed stickers for my friends. I had a lot of fun in the store and hope to visit again when I'm in town.

I loved this place, it's cute as a button and they had a lot to choose from. However, I made a bad…read morechoice. I bought a perfume that I tried in the store and absolutely loved. I don't know what happened when I purchased it. It was pricey and unfortunately, it gives me a made headache when I put it on. Unfortunately, I found this out back in California. The people working there were very nice. And I felt welcomed when in there, but I should have purchased this from Amazon. At least that way, I could have returned it easily. The perfume was so cheap, that my head hurt upon putting it on. That didn't happen in the store. I wish it had. Oh well. Expensive lesson learned.

I have to say, this is a beautiful store to walk through. Never been in the store before and…read morethought we would pop in for some window shopping and to see what it was like. There is such a large variety of furniture to look at. The way they set up each floor is like walking through multiple dining rooms, bedrooms, and living rooms. If I remember correctly, I believe there are 5 floors. They even have an open rooftop with outdoor furniture and a nice view of University village. There are stairs but also an elevator. There was someone who greeted us as the door, but after that there appeared to be no associates walking the floor. Maybe it's be reservations? Unsure, but it was nice to be able to peruse at our leisure.

I love RH. It was incredibly easy to set up an appointment with an interior designer, and the…read moreexperience was seamless from start to finish. I brought in a blueprint of my home with exact measurements, and the designer created a life size layout to help me visualize everything. Being able to customize every piece and see material samples in person made the process so much easier. Furniture delivery was quick, and the space is pet friendly, which I appreciate. The interior designer helped me select everything for my living room and kitchen, and I couldn't be happier with how it all turned out.

This review is based on my mom's experience with this store, their employees, and their delivery…read moreprocess. She spent thousands of dollars on a couch, a bench, and other living room pieces. Her original delivery date was scheduled for mid-September/October for the couch and early November for the bench. It's now November, and she still doesn't have her couch -- and the bench has been delayed until December. The delivery team was supposed to bring the couch on Tuesday but claimed they couldn't find her house and simply left. After hours on hold and speaking to multiple employees who all gave different answers, she was told it would be delivered Thursday -- only to now be told next Monday. We're extremely disappointed. My mom even planned ahead -- we took back the couch she'd been borrowing from us on Monday, expecting her new one Tuesday. Now she'll be without a couch for a full week. That's unacceptable after spending this much money. I warned her about this store because of their terrible delivery reviews during Covid, but we were assured by an employee that those issues were in the past. Clearly, that's not true. For a store this expensive, the customer service and logistics are shockingly poor. You can easily find better quality furniture, lower prices, and far more reliable service elsewhere. Save yourself the stress -- do not order from here.

They just emailed me and told me that this is normal.... They offered to do a one time exchange…read morethat would cost us 25%, plus shipping. Absolutely ridiculous after what we spent on this sofa. Especially since it fades so easily (reminder, it hasn't even seen one summer yet). Stay far away.

This store has a great selection and a friendly, helpful staff. I went in to return an online…read moreorder, and the process was smooth thanks to their excellent customer service. I do wish they carried Pottery Barn Teen merchandise, as I love the vibrant colors and variety. While the regular Pottery Barn designs are elegant and high-quality, they tend to be a bit too neutral for my taste.

We bought a couch side table at Pottery Barn that cost over $500.00 and it came disassembled!!…read more That's ridiculous!!