I spent $12,317.49 on a custom leather sectional from Crate & Barrel (Order #60261509118, placed…read moreJune 7, 2025). More than a year later, I still do not have the sectional I ordered. Here's what happened: * The first sectional was manufactured incorrectly. * The replacement was also manufactured incorrectly. * On the third attempt, I was notified before delivery that the sectional was gashed and missing components, so it could not be delivered. Three failed manufacturing attempts. More than a year. Still no completed order. I am out $12,000. I understand that mistakes happen. What I cannot understand is how a company selling premium furniture can get the same custom order wrong twice and then have the third replacement arrive damaged and incomplete before it even reaches the customer. When someone spends over $12,000 on custom furniture, they expect quality, accountability, and customer service that matches the price. Unfortunately, my experience has been the exact opposite.

Oh boy, how i love this place. Very dangerous place if you love cooking gadgets, glasses and…read moredishware. The staff was very helpful and wrapped our purchases well so that they made it back to Hawaii safely. I would have bought more, but ....luggage/carry on restrictions prevented me from doing so. Its a great place to wander around and dream. Nice furniture and decor as well.

Excellent customer service and return policy. We bought a fairly pricy sectional, and a few of the…read morebuttons kept poking up (I'm calling them "BUTTons") . Anyhow, I called R&B and let them know, and they gave me multiple options. They will send someone to repair the buttons/secure them better, they will have the couch picked up and repaired, or they will pick it up and I can return it for a full refund. Now, if this was Joybird, it would've cost me 10% of the item plus shipping it back at my own expense. We are thankful we went with a more quality albeit pricier item, because we know any issues will be dealt with quickly and fairly, with excellent service. Also, we sat in "our" couch in the store and even after so many butts, it doesn't sag or look crummy. I was planning to return our sectional but instead we'll get the BUTTons fixed up and I think the couch will be great for many years.

I purchased their Parsons Table and it literally disintegrates on contact with water. Apparently,…read morethey use a weak water-based coat, and said I should have used coasters - for a conference room table?! They also delete negative reviews from their own website, so not to be trusted.

Such an adorable treasure trove right next to Crossroads! The store is filled with everything from…read moreSanrio stationery, blind boxes, and plushies to Japanese kitchenware and home decor. The far right of the store also features a tea wall offering a large variety of tea, including matcha tins and many specialty blends. Shiga's Imports is a wonderful place to browse, whether you're looking for something specific or a thoughtful gift.

Love this store! Lots of cute Asian products!…read more Upon entering they have really cute Asian and foodie themed cards, I got one for my mom. They have a decent size selection of tea that you can purchase by the bag and prices are fairly reasonable. I fell in love with their pen section! Omg the pens were so cute and they were doing a buy 4 get 1 free deal. The pens were about $3 each. They also had lots of plushies, stickers, keychains, and a lot of other nice things!

Such a horrible experience with CB2. The shop in particular does not believe in any customer…read moreservice. You have to continuously change your order. They will not be forthcoming and you have to ask every time about the order status. It looks like you are selling to them rather than them selling to you as they take their customers for granted. If you ask them a question, they will ask you a question in return rather than answering or solving the issue. Never again I'm ordering with them. There are much better options than this branch of CB2.

We ordered some plates and the emails we got from CB2 told us very specifically to use the curbside…read morepickup. We followed these instructions exactly: Park in the garage, press the specific button on the email. We waited ten minutes with no sign of anyone coming. We tried calling the number and it said "Press 1 to talk to an associate," but pressing 1 simply made a robot list the store hours. There was a call button in the garage, which I pressed and got someone who seemed annoyed with me immediately. I tried explaining what happened and he said "This is Crate and Barrel, not CB2," but they have the same garage and as a customer I have no idea what the connection between the two is. I explained we couldn't get a hold of CB2 and he said in a very condescending and sarcastic tone, "Well, have you tried going in there?" No, I tried following the instructions from CB2 and it didn't work! We ended up re-parking the car and going in there, and they gave us the plates. after another bit of a wait. Why have instructions for parking in a garage and hitting a button that does literally nothing? When we brought these issues up (including the unreachable number) to the employees, they gave us a card with the exact same number which didn't work and said "Next time call this number." We told them this is the number we called which didn't work, and they said, "Oh, well we can't change that, that's up to corporate." I am never buying anything from here or Crate and Barrel again.

I was walking around the U Village one afternoon this week and was amazed by the amount of…read morebeautiful flowers surrounding this business. I walked inside to check them out and everybody was so friendly. If I hadn't been flying out of Seattle, I definitely would have picked up some flowers. If you like flowers, this is a must stop if you're in the U Village.

Love this store and visit every time I'm in from out of town. Lots of great plants, pots, and gifts!read more

Absolute GEM of a store!…read more Picked up a tiny plant for my ceramic and loved the vibes and aesthetic. Will definitely come back soon!!!!

I had been driving by this shop multiple times after moving nearby, and after moving again I…read moredecided I needed some plants and pots. The owner of the shop helped me pick out pots for some cactus plants I had and I bought a couple new plants from her as well. She helped me repot the plants too, which was really nice because I was worried about damaging them.

Cute boutique located in the U district. I stopped by after having dinner at Ba Bar in the same…read moreplaza. I walked in and saw a variety of Washington themed merch. I was on vacation so I needed to pick up souvenirs for my friends back home. I couldn't help but look through all the shelves. There was an assortment of stickers, little trinkets and chocolates to choose from. It was difficult making a decision, but I ended up buying a trash panda (raccoon) and PNW themed stickers for my friends. I had a lot of fun in the store and hope to visit again when I'm in town.

Typically, I love this store. Today I had the apparent audacity to insist I pay the price actually…read moreposted for a product (about $8 off the price which is about a 40% discount) and didn't appreciate the attitude I got - like I was being unreasonable or even sneaky. Apparently they only use one set of signage year round and the price goes down at the holidays, or there is another product, maybe?). That doesn't make sense. I was literally buying this product because it was a great price, and had no way of knowing. Posting one price for a product and then charging another at the cash register is classic bait & switch. I didn't deserve the rudeness and will be sure to go to one of the other locations next time I am buying gifts.

I have to say, this is a beautiful store to walk through. Never been in the store before and…read morethought we would pop in for some window shopping and to see what it was like. There is such a large variety of furniture to look at. The way they set up each floor is like walking through multiple dining rooms, bedrooms, and living rooms. If I remember correctly, I believe there are 5 floors. They even have an open rooftop with outdoor furniture and a nice view of University village. There are stairs but also an elevator. There was someone who greeted us as the door, but after that there appeared to be no associates walking the floor. Maybe it's be reservations? Unsure, but it was nice to be able to peruse at our leisure.

I love RH. It was incredibly easy to set up an appointment with an interior designer, and the…read moreexperience was seamless from start to finish. I brought in a blueprint of my home with exact measurements, and the designer created a life size layout to help me visualize everything. Being able to customize every piece and see material samples in person made the process so much easier. Furniture delivery was quick, and the space is pet friendly, which I appreciate. The interior designer helped me select everything for my living room and kitchen, and I couldn't be happier with how it all turned out.

Great experience! Very attentive and friendly, made the process of ordering a new sectional fun and…read morepersonal. We went in to check out all the different pieces and find something that is not only kid and pet friendly (3 kids, 2 cats, 1 dog!) but also stylish and comfortable. We ended up getting a custom sectional with machine washable (!!!) covers that is perfectly suited for our space. Jenn helped us pick out a great fabric with our needs in mind, helped us plan out the space and pick out something great for our family. I loved the quality that I saw in store, the customer service has been excellent and I cannot wait to get my new sofa! Definitely recommend!

This review is based on my mom's experience with this store, their employees, and their delivery…read moreprocess. She spent thousands of dollars on a couch, a bench, and other living room pieces. Her original delivery date was scheduled for mid-September/October for the couch and early November for the bench. It's now November, and she still doesn't have her couch -- and the bench has been delayed until December. The delivery team was supposed to bring the couch on Tuesday but claimed they couldn't find her house and simply left. After hours on hold and speaking to multiple employees who all gave different answers, she was told it would be delivered Thursday -- only to now be told next Monday. We're extremely disappointed. My mom even planned ahead -- we took back the couch she'd been borrowing from us on Monday, expecting her new one Tuesday. Now she'll be without a couch for a full week. That's unacceptable after spending this much money. I warned her about this store because of their terrible delivery reviews during Covid, but we were assured by an employee that those issues were in the past. Clearly, that's not true. For a store this expensive, the customer service and logistics are shockingly poor. You can easily find better quality furniture, lower prices, and far more reliable service elsewhere. Save yourself the stress -- do not order from here.

We bought a couch side table at Pottery Barn that cost over $500.00 and it came disassembled!!…read more That's ridiculous!!

This store has a great selection and a friendly, helpful staff. I went in to return an online…read moreorder, and the process was smooth thanks to their excellent customer service. I do wish they carried Pottery Barn Teen merchandise, as I love the vibrant colors and variety. While the regular Pottery Barn designs are elegant and high-quality, they tend to be a bit too neutral for my taste.