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    Grainger Industrial Supply

    4.0 (1 review)

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    10 years ago

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    Havertys Furniture

    Havertys Furniture

    2.2
    (20 reviews)
    1.6 mi
    $$$

    I cannot say enough good about this sales team, delivery crew and customer service! These guys…read morerock! To say that I was a difficult customer might be an understatement. Changed my mind, changed it back again, not once, but twice! Salespersons Barry Rapaport and Audra Ybarra were knowledgeable about their stock, knew the showroom well, and took my hemming and hawing in stride. I could not have asked for better assistance. Pretty sure this last LR purchase, in total, consisted of about six different visits to the Rivers Ave store, numerous phone calls and probably me spending about five hours in the store. That's some serious customer service! They were superb. I do not know the names of the four delivery men I met (two different deliveries), but like Audra and Barry, they were courteous, helpful and very professional. Primo service. There were a couple of delivery snags, but they went over and above to make it right! My furniture is beautiful, and I love it! Best furniture shopping experience EVER!

    I wouldn't even leave one star. I'm bringing my review from google over to yelp to continue to…read morespread the word about my experience. I am extremely disappointed with my experience. I purchased and paid in full for a custom sectional after being assured multiple times that it would arrive by a specific date. Based on those promises, I designed my entire living room around this piece and stopped considering other options. For weeks I was repeatedly told everything was on track, and then I was suddenly informed that the sectional would not be available for another two months and was asked if I wanted to choose a different fabric instead. This was only a few days after again being told the eta was beginning of July and now i was being told September. This was especially frustrating because the fabric I originally selected was apparently unavailable, something that should have been verified before my order was accepted and paid for. I am left scrambling to find another sectional after spending weeks planning my room around the one I was promised. What made the situation even more confusing was being told that the store was having to "eat" the cost because I was returning a customized item. That statement made it seem as though I was causing the financial loss, when the reason for the cancellation was that the sofa could not be produced as ordered due to the fabric not being available. As a customer, it was difficult to understand why I was being made to feel responsible for a problem that originated with the order itself. Delays can happen, and I understand that supply issues arise. My frustration is not with the delay itself--it's with the inaccurate information, repeated assurances that the order was on schedule, and the lack of transparency throughout the process. If I had been given accurate information from the beginning, I could have made a different decision and purchased another sectional months ago. I planned on furnishing the rest of my house with havertys, I actually purchased the sectional first since it was custom just to make sure it would be here on time. I'm glad I did not purchase the rest of the furniture yet, and obviously now will take my business elsewhere. When customers make major purchases and pay thousands of dollars up front, they deserve honest communication and realistic expectations. Unfortunately, that was not my experience.

    Photos
    Geneva Accent Console.
    Geneva Accent Console.
    Havertys Furniture
    Havertys Furniture
    Havertys Furniture

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    Havertys Furniture
    At Home

    At Home

    3.8
    (42 reviews)
    2.9 mi
    $$

    Since buying my new house, At Home became my go-to for numerous items around my house. I feel in…read morelove with a rug that matches my new couch and ties the whole room together with large colorful flowers that allowed for me to add a bunch of colorful pillows to the couch and most recently canvases to flank the sides of my TV. And because I'm signed up for their perks program, I got a 20% off birthday coupon that I used recently. They are always ahead of the seasons with decorations. They had Halloween stuff out by 4th of July and Christmas trees out before Halloween! The store is gigantic, so if you need help, it's hard to find an employee. But every time I have found one, they were helpful. If you have a tough time making decisions, this might not be the place for you because the selections of all items are plentiful!!!

    I had the most incredible service the last time I was in here. First of all, if you haven't been…read more.. they have everything you could ever need when it comes to home decor and Christmas decor! When I got to the register the sweetest clerk asked if I was a rewards member (and I was not) she quickly helped me sign up and I got 15% off my purchase! I felt like she went above and beyond and I have to give her a shout out for it!

    Photos
    Colorful outdoor patio cushions arranged neatly on a wicker chair, creating a cozy and inviting outdoor seating area.
    Colorful outdoor patio cushions arranged neatly on a wicker chair, creating a cozy and inviting outdoor seating area.
    A stackable teal sling patio chair, perfect for outdoor lounging or dining with its comfortable design and vibrant color.
    A stackable teal sling patio chair, perfect for outdoor lounging or dining with its comfortable design and vibrant color.
    A set of modern outdoor patio chairs placed on a wooden deck, overlooking a lush garden, ideal for relaxing and enjoying the ...

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    A set of modern outdoor patio chairs placed on a wooden deck, overlooking a lush garden, ideal for relaxing and enjoying the ...

    Grainger Industrial Supply - homeandgarden - Updated July 2026

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