Purchasing an appliance is not something you do often, so research into reviews and best of lists was necessary. Washing machine reached its retirement, one day the spin cycle no longer worked. Thought about getting it serviced, through that research, discovered the Kenmore purchased at Sears was not worth the investment. New washer it is. Jimmy was super helpful in the decision making process. Answering questions with patience and clear communication. The washer was delivered timely and old machine removed. Independence Day deals were helpful; shopping local paid off! read more

she was very knowledgeable of the different products. We were looking for, and of the different brand names. She was able to find us exactly what we were looking for very personable. Been purchasing at grand for years and we continue to refer our family and friends there. read more

We have purchased 3 appliances from Grand Appliance. We had positive experiences until we purchased our Speed Queen washer. We were looking for a dependable washer and our salesman recommended this brand so we spent the extra money. The first washer worked 3 days before it stopped spinning water. They replaced it and 8 months later I have the same problem. It has a warranty so when we called for a repair they couldn't fit us in until 15 days after the call. That is ridiculous. We called our salesman and he said he would work on it. We have heard nothing back. Very frustrating for a family that needs a washer. Unhappy with the washer that was supposed to be top of the line. Poor customer service after you spend the money. read more

We purchased a new refrigerator from Grand Appliance for delivery to one of our East Side rental properties. Great prices (better than Lowe's), excellent service (Excellent Corp Support Team), and the best delivery team in the business. Sammy and Oscar went "above and beyond" to deliver the refrigerator to our third floor unit. We are happy customers and will use Grand Appliance for all our future rental property appliance needs. read more

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The price was right for my stove and refrigerator, but be aware of all the extras like a cord and anything you need with your Appliance it doesn't come with it read more

Jimmy was an awesome salesperson, very helpful and had us checked out quickly. Grand Appliance has a great selection of appliances to choose from. We got a great price on our washer. We will be back. read more

Fast, courteous and clean. Great set of guys that installed and hauled! I would highly recommend Grand Appliance for your appliance needs.

What an awesome experience at Grand Appliance ! Friendly staff, that knew all the answers to our questions . Easy to look at all the floor models . Purchasing a new washing machine was almost as easy as grabbing a cup of coffee at a drive thru. Our old machine just broke down, and it was time for a new one. Timing didn't hurt either, seems like everything was on sale and marked way down ! Best of all, we'll get quick delivery, installation and recycling of our failed washing machine, at least two weeks faster than the big box stores, plus the fees were less expensive ! Grand will be our first stop when our clothes dryer gives up the ghost . read more

Grand Appliance and TV - Electronics Near Me - Milwaukee, Wisconsin

Jim was a knowledgeable about the pros/cons/options available on the dishwasher brands they carried. Very helpful in providing enough information to make a decision. Grand Appliance offered delivery and installation services at very competitive prices plus they could hold the application until my kitchen was ready for it. They work with their customers read more

Maria Callendar was our salesperson. She was very knowledgeable and helped us pick out a brand new kitchen. She was a pleasure to work with and made the process go very smoothly. We can't wait for delivery! Selection was incredible compared to big box stores and the website helped us plan our visit. read more

They rob you if you don't like the items you get once in your house. They don't have everything on the sales floor so if you want something they don't have and you don't like it - it will be a whopping 50% restocking fee because it is special order. I get a certain restock fee, but you know darn well they will sell it plus you paid for half of it. They don't quote correctly on rebates (happened to more than just me). So do yourself a favor and buy it from a big box store with better return policy. It isn't like Grand Appliance does warranty repairs, so don't think you are getting a perk there. read more

Forget about buying anything here. Their prices are ridiculous and you can get better value at Home Depot for half the price on similar appliances. Also the customer service here sucks. The people who work here are rude and arrogant plus they do offer any local repair services or parts on appliances past a year from purchase. This is strictly a sell it and forget about it business. Shop around for better value and customer service. read more

They made a mistake on providing information on our dryer purchase. Delivered the dryer, could not install. Redelivered dryer two days later - after waiting 8 hours each day we are frustrated. Not so grand! read more

Fast solution to our new stove. Knowledgeable sales person. Happy with comfortable chair at the sales counter.

After meeting once with Maria to look at different refrigerators and getting her valued advice as to brands and features, we went home to do research and narrow the field to our final choice, we were able to wait for a sale to make our final purchase. Never pressured, only given good advice. No hassle buying experience. read more

I initially bought from Grand Appliance because of their wide range of selection and their competitive prices. With my purchase, there were delivery issues in which Alex provided excellent customer service to straighten everything out. My appliance was then installed promptly and with courtesy by Hugo. I could not be happier about the product and service I received from Grand Appliance! read more

The selection of appliances is great, the prices are competitive, and the sale prices are outstanding. My salesman Jimmy Pieper went above and beyond to find just what I wanted including an additional sale and helped a great deal with setting up delivery, installation, and financing. This was my 2nd time seeking an appliance and I will come back in the future. read more

Alex May did a great job on the sale. He was very knowledgeable on the dishwasher we were looking at. We were happy with the purchase.

First I want to say we purchased 11K worth of appliances when all was said and done. Our first impression was that this company and its staff had their act together, that is until we made the purchase, then that situation turned into MissingInAction. Each time you call no one ever answers the phone after a slow repetitive AI phone service to leave a message that is never returned. Every time we were in the store the phone never rang and all the employees working were doing nothing but playing on their computers while voicemail intentionally takes calls. You can't even get them to acknowledge you once you've made a purchase in the store, they stare at you like "What a' you want", then when they do communicate with you they are consenting and short and rude like your disturbing them from their computer task (probably playing solitary). If I had known what I know now, we would have opted to go local even if we had to paid a little more, someone would have treated us with dignity seeing as we spent the volume of money we had, read more

Jimmy was very thorough explaining options, products, pricing. Positive experience. No stress.

I was hoping to find a washer with water height settings and a agitator, and Kurt said GE is the only company that still makes them. The price was affordable, and so was delivery ($39). The young men who delivered the washer were very personable and helpful. read more

Amazing the sales guy Brody ask for him he will save you some money and get you everything you need would recommend to anybody

Good service and attention to detail Jimmy answered all our questions completely and thoroughly. Good comparison between manufacturers and reliability read more

Very happy with the purchase of our new Washing Machine. They were extremely competitive to begin with in pricing and then matched a competitor to make it even better. Alex at the Greenfield store is a pleasure to work with. The delivery team went out of their way to make my delivery the first of the day as I had other things to attend later in the day. They also did a great job setting up the new machine. In and out in about 10 minutes. read more

I bought 4 kitchen appliances. I had done a lot of research and shopping around--their price is excellent, and the price of installation/old appliance removal is more reasonably priced also. My salesperson was excellent--extremely knowledgeable and personable!!! It has been a pleasure doing business there!!! My delivery is only a 3 business day turnaround too!!! So far, I'm extremely pleased with the experience--I expect delivery to be the same--we'll see!!! read more

great service and I recommend them to anyone who needed a change in their appliances I can say that I have been looking great chemistry when it comes to pricing as well I pray they keep up the great customer service work read more

Brody' did a great job and sold me three pieces of equipment. I'll be back! He made the process quick and eas. if only life was always this simple. read more

Your financing is awful awful! difficult to use sent info 3 times and still couldn't find the application. No customer service support either to speak with. My Sale Rep was good. I ended up paying cash. if I could have compl finance application would have bought new washer and dryer. Won't buy here again read more

Service was excellent. They helped me pick out exactly what my mom wanted. Delivery was excellent. The guys that delivered the refrigerator were careful and considerate. read more

My son purchased a refrigerator from them 8 months ago. It stopped working properly 2 weeks ago. They have the extended warranty and have had appointments to fix/replace the appliance 6 times with no-show. They did show up once with a replacement freezer which was no help since it is a refrigerator that is not working. Terrible service, the worst. Lost all perishables that were in refrigerator totaling hundreds of dollars and after almost 3 weeks, still no resolution. Sell total junk and no service! read more

We have gotten many appliances from here before and have had great service and were always super helpful. This last time the sales person was semi short and could tell just wanted the day done. We didn't think much of it at the time but looking back this set a bad tone for the rest of the time dealing with Grand this last time for our dish washer. About two weeks before our delivery we got a call asking if we had a place to store the dish washer for an early delivery as they only had so many left in stock and we may not get our dishwasher as others were able to get theirs and we might not have one left. As we have no place to store an extra dishwasher as we have no basement and they refused to store in the garage, the salesperson said they cannot guarantee we would have it the day expected. They then instantly hung up on me not giving any other options. We come to the day before our delivery with a call saying they no longer have it in stock and cannot have it delivered anymore and never even gave us an estimated delivery that would happen. By this we are then understanding they are selling more products then they actually have in stock to people when they tell them it is in stock to start. My wife got them to get a refund and once called me for the refund got our card number and said within a certain amount of days it will be refunded and hung up without any other thing said. We no longer will suggest or shop here after this experience. Ended up at Best Buy of all places for a better deal and way friendlier service. read more

The best part of my transactions came when I went into the store to get a refund. My original sales person was less than helpful. They are very reluctant to answer phone calls. The customer "service" line was not answered for 30 minutes. I won't be back. read more

We bought our scratch and dent fridge from the Greenfield location (that is where most of them are). We showed up to see if they had any deals and the salesperson was nice and we found a fridge that would work for us. Delivery went well. Be aware they do not connect the water line for liability reason. The delivery person did provide guidance so I could it myself. IDK, I see a lot of negative reviews but we haven't had a problem. We bought the fridge over six months ago and it's still going strong. read more

Great service from Jimmy Pieper. Gotta love speed queen which should last 25 years. Freaking maytag lasted only 2.5

This is a horrible organization! They do not answer their phone, return their calls, or follow through on their promises! The sales staff were nice and friendly in-store, but that was just the beginning. Their service people who installed my fridge (subcontractors) scratched my floor and dinged my wall. The team that installed my dishwasher left a huge puddle on the floor of my basement... no bucket? I told them they left a puddle on the floor, and the guy says, "yeah." The worst part was, the dishwasher had no handle! We called and called, both Grand Appliance and Whirlpool. It was a race to the bottom to see who could provide the worst possible customer service. It took two months, but we finally did receive the handle... three of them, in fact. (at least now we have spares). The days of good service and pride in what you do are long past us. This kind of garbage is a reminder of how fat, lazy, and stupid our society has become. Such a severe disappointment! read more

Wonderful selection of appliances, plus extremely knowledgeable salesmen. Provided the required info and service without being intrusive. Will continue to shop at this locally owned business chain. read more

Absolutely terrible customer service. We bought a fridge at the very beginning of March. The sales person assured us that the one we selected was fully in stock. When it was delivered it was missing all of it panels. The delivery people felt terrible. While on the phone before taking the fridge I was promised that they would be out in the next couple of days to deliver and install the panels. No word from them a week later. We called and they shared that it would be a couple of weeks. A few weeks later no call or word. Call again and now it is a month out. Over another month later still no word. Call them for am update as they do NOT call you when this is on them. Good luck on them answering a call or returning a message. They also don't respond to emails. It will now be at least 5 months later with a fridge that looks like crap that I bought brand new. This complaint is on the customer service in either getting us the panels or them keeping us updated. read more

Grand Appliance and TV - The fridge that has been in my kitchen still with no panels 5 months later. - Electronics Near Me - Milwaukee, Wisconsin

Most unprofessional salespeople around. No one answers their phones, when they do they transfer you to a voicemail. When you call back and ask for a man they transfer you to another voicemail. I had a new home build. purchased all appliances from them 7 months in advance, yet still had the dryer on back order. They call three times looking for final payment even when I informed them the builder was not ready for appliances. Yet no word from them on the missing dryer. Appliances delivered an deliver guys had muddy shoes on a brand new wood floor. Then to make it even better the new fridge leaks water from the inside and the beverage fridge has defects. Called again and getting the voicemail runaround read more

I guess I'm going to air my dirty laundry in public here on YELP. Helpful, casual sales crew here in a nice bright clean showroom, with some generally good prices. The sale prices are very competitive, and the delivery installation prices are the best in the area. We did quite a lot of comparison shopping while losing $20-40 a week at laundromats, and I am confident I could not have gotten my new washing machine cheaper anywhere else. It's a front loading Frigidaire with options like a steam setting, I'm pretty happy. From payment to delivery was only a day and a half, removal of the nonfunctional old washer was a piddly fee that saved me significant back pain. For some reason they can also set your children up with dance lessons too, which has got to be the most unusual extra service I've ever seen at an appliance store. read more

Grand Appliance and TV - Good prices yet a pretty showroom. - Electronics Near Me - Milwaukee, Wisconsin

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Purchased a Frigidaire Gallery refrigerator and delivery was scheduled for 5 days later. Installer put it into kitchen and was ready to leave. I looked and found doors were misaligned, so he adjusted then left. Next day, no freezer ice production AND freezer door seal not contacting frame at top of door. I called Grand in Greenfield 4 times within 1 week and never got a response. I went in today and called store from parking lot (no answer). I then walked into the store and 2 sales people were sitting behind the desk, not on the phone. Salesman (Kurt) looked up repair order and told me service would be out in 1 month!. Worst Customer Service I've ever seen. Do not buy anything from Grand Appliance. read more