Did a great job installing my stove.Came the same day and very affordable. Didn't take him longread more

From the owner: Offering 95 furnace safety check Filter replacement…read more Heat exchanger check Co smoke check Pressure safety switch check Ducting venting check Basement air loss check

Honest service, reasonable priced! I would highly recommend All City Appliance! They are much…read morebetter than anything the manufacturer had to offer for our washer.

It went great. They came out looked at my washer and tested it. Sadly I had to buy a new one. The…read morerepair guy was very patient, respectful and answered all my questions.

Purchasing an appliance is not something you do often, so research into reviews and best of lists…read morewas necessary. Washing machine reached its retirement, one day the spin cycle no longer worked. Thought about getting it serviced, through that research, discovered the Kenmore purchased at Sears was not worth the investment. New washer it is. Jimmy was super helpful in the decision making process. Answering questions with patience and clear communication. The washer was delivered timely and old machine removed. Independence Day deals were helpful; shopping local paid off!

The grand responded to my review. Again they're saying this white sides were available. I just…read moreneglected to purchase them. That is totally inaccurate. I was handed a picture of a refrigerator labeled three white sides. That fact remains that fact it's true and the grand is just trying to cover up to respond to my complaint. They misrepresented this product. The end Dave K, Cudahy.

The Round Lake, Illinois store is amazing. The sales representatives are fantastic. The manager,…read moreDavid, goes above and beyond. The delivery and installation of our new oven was seamless.

This is going to be a long one…read more We went to grand appliance to look at dishwashers as ours wasn't working properly. we worked with Joel - he was fantastic to work with, so much so, we ended up purchasing a fridge, microwave, washer, dryer and dishwasher. We were told all would come at the same time except the fridge; which was a 4-6 week wait. All seemed well until the delivery date. We were notified the night before that they would be here between 11 and 3; well, they called at 9 that morning notifying us that they would be there in 10 mins. Fine, glad they were able to make it sooner, however, notification of this would have been ideal prior to 10 mins away. Delivery shows up - the fridge is also on the truck; no notification of this, so we had to quickly clear the fridge. fine. now - they bring in the dryer and washing machine. the delivery people quickly noticed the back of the washing machine was clearly damaged and there were dents in the front and side as well. They didn't bring the right connections for the water as it was listed in the order form... The new dishwasher was broken when they installed it and didn't notify us. We had said we were going to keep all of our old appliances and do what we wished with them; well, about a hour after they left, we noticed they had taken the microwave. we were quick to call and spoke to the receptionist that quickly said "it's probably already scrapped" without even going to look. We called back the next day to speak with a manager of all items that went wrong. he didn't offer anything, minus, after a lot of talking about the microwave, to provide a new one as they found ours in the back and it had gotten broken in the move. We got our replacement dishwasher and washing machine a week later, but also had some back and forth about us keeping the microwave they offered us for free to replace our old one, but this wasn't documented anywhere so when we called for this to be looked into, we got a "we'll need to look into this". why wasn't this noted anywhere? clearly anywhere? who knows. This is our first time at Grand Appliance and I can't say we will be back or refer anyone to this chain. It's unfortunate as we were referred and had a great experience with the sales rep, Joel, but not so much with the manager we spoke to or the how this was handled. So instead of what could have been a couple hours of instalation with the perfect items, it turned in to 2 days of waiting for them, and to install the appliances. I would highly advise you shop elsewhere or ensure all is in pristine condition and nothing is taken. You're paying for brand new appliances, installation and items you've paid money for.

Excellent customer service in store. No sales pressure just thorough information on each item…read moreThe delivery process was great. very professional and informative I would buy from them again

I purchased a refrigerator from this store because they were local and family owned, that was my…read morefirst mistake. I was told that their delivery guys were great and didn't have to be worried about my new flooring that was just installed 4 days earlier. Well first off, one of the delivery guys was very rude. He complained the whole time how a full sized fridge shouldn't be in a small kitchen like mine. Between the swearing and the bad attitude that's enough for me to never order from there again. After delivery, I found many scratches on 4 different parts of my brand new floor. To say I was pissed was an understatement. I went into the store and told them what happened and Bill Sr. offered me $100 for the damage. I said nope, I want it fixed. They gave me the number to a resurfacing company and told me to let them know what the company says. I was told by the resurfacing company that there's a good chance that they will not be about to get rid of the scratches and you'l probablyl still be able to detect them. The guy came and yes I can still see where the scratches are. The planks should have been completely replaced and I'm mad that that was never offered. No one at Ritzman even bothered to apologize on behalf of their "amazing" delivery guys. A "Hey, I'm sorry this happened", goes a long way. But no, they acted like I was bothering them with my problems (that their business created). They claim they "price match" but that's not true. Because they offer free delivery and install, they don't feel the need to match their competitors. She gave me $50 off (to offset the $100 difference from Best Buy) but anyone who pays by cash gets the same cash price. Best Buy also offered me free delivery and install. Ritzman isn't the only place that does it for free. Overall, I am utterly disappointed by the whole transaction from start to finish. I wish I would have gone to Grand Appliance where I've bought before or even Best Buy. Bill Sr. lacks customer service skills so I shouldn't be surprised that his grandchildren running the place do too. As a small business owner myself, I would never treat my customers the way I was treated especially when trying to fix a problem that they caused. They all need a lesson in customer service if they want to stay in business. Their delivery people need more than "I will talk to him". She knew exactly the guy I was talking about when I called. It's not a good look for your business when you send out a person with a pissed off attitude because they have to do their job. I will never buy anything from that store again and I will tell everyone I know not to go there.

Advantage appliance serviced my refrigerator when the ice maker stopped working, fixed a stopped up…read moredishwasher and replaced the heating element. The microwave door springs broke, and those got repaired. Additionally, the microwave was made so that to replace a burnt out light, the entire unit had to be removed from the wall, which was handled with care and professionalism. It's saved me so much money on not having to replace appliances by repairing them instead. You can't go wrong with Advantage Appliance.

Did a great job. Highly recommend for all your appliance repairs. Was on time and a reasonable priceread more

Total con artists. Refused to move my old dryer unless I paid the driver an additional cash fee. I…read moreexplained to the delivery team that I did not need the washer and dryer removed just the dryer that was smaller is size than the one I bought from them. Sad that they try to scam ppl.

Poor quality appliances! I had been purchasing appliances from this store for years but lately…read morethere have been issues with the items. A washer I purchased from them went out after only 8 months. I went to get a new one but when they delivered it the outer casing was not even attached to the base. Even the delivery guys were surprised that it left the store in that condition. I refused it and they returned it to fix it. Three days later they deliver it with the casing now secured to the base but it didn't drain at all. Apparently their repair person does not check to make sure the appliances are working before being delivered. It seems they are severely lacking on any quality control but eager to sell. Avoid this store as they seem to have lost the ability to sell working appliances!

Thursday, July 2. Our dryer picked a fine time to die. I was very surprised we were able to get a…read moretechnician there the next afternoon. But you arranged it. We cannot say enough good things about Christian. He was polite, approachable, well-mannered, very informative and, most of all, honest. By the time he got done with his diagnosis, everyone agreed it would cost us less to buy a new unit than it would be to dump the money in to fix the old one. That is what we did. And we thank Christian for showing us options. I am not sure who trained this guy, but he is the real deal. Naturally, we hope we don't have to see you too often. But when we do, it is Christian we will be asking for.

Date of service: March 21, 2025…read more Really appreciated that I could schedule an appointment online with Mr Appliance through their website as I tend to be crazy busy during working hours and loathe leaving voicemails for companies and playing phone tag. Jalen with Mr Appliance also came when they said they would come and resolved the issue quickly and easily. The issue was a grinding noise that our less than three year old dryer was making. an obvious sign that something was not right. Jalen suspected a potential blower motor issue and got to work on resolving it. 25 minutes later the problem was fixed: Excess lint buildup that got through the lint trip and into the machine, causing the motor to have to work harder than it needed to. He showed me all of the lint he pulled out, but he piled it up on the runner below the dryer and on the top of our glass-topped washing machine, requiring me to clean off the washer and wash the runner. In addition, it was $243 for less than a half hour of his time. If the service call is $129, that would make the hourly rate $200 for Mr Appliance--I am clearly in the wrong line of work! Unfortunately I can't really give more than three stars given the cost and cleanup from the appointment.

The sales person answered all my questions and helped me find the perfect fridge for my home. She…read morewas knowledgeable and professional, also provided me with additional info regarding the product.

Poor customer service. Recommended stove be brought in front door as back had tight turns, but…read moredelivery men refused and proceeded to damage appliances including stove itself as well as woodwork. No action or apology from store management despite numerous back and forth emails and calls.